JACQUELYNN M.

HAIRSTON, MHA, BS, NOTARY PUBLIC

2733 Leary Lane
Tallahassee, Fl 32303-3282
(H) 850-422-2915 (C) 850-322-8438 (W) 850-245-4444 * 8302
jh90ba70@westpost.net or successleader@yahoo.com
OBJECTIVE
To acquire a position that will allow me to utilize and enhance my skills and ex
perience.
EDUCATION
Walden University, MN
School of Health Sciences- 06/1/09 to Present
Program: Doctor of Philosophy in Public Health
Major: Community Health Promotion and Education
GPA: 4.0
University of Phoenix, Phoenix, AZ
School of Nursing and Healthcare- 08/2007 to 05/2009
Program: Master in Health Administration
GPA: 3.62
Florida State University, Tallahassee, FL
School of Social Science-5/2006 to 8/2007
Program: Post Baccalaureate Special Student
GPA: 3.30
Florida State University, Tallahassee, FL
Bachelor of Science-4/2006
Program: Social Science
Major: Sociology Minor: Urban & Regional Planning
Certificate: Emergency Management
GPA: 3.01
Tallahassee Community College, Tallahassee, FL
Associate of Arts Degree-8/2004
Major: Criminal Justice Concentration
GPA: 3.51
EXPERIENCE
Investigation Specialist II, 05/09-PRESENT
Florida Department of Health/MQA/Consumer Services Unit, Tallahassee, FL
* Accountable for analyzing and processing Hearing Aids and Medical Malpractice
complaints consisting of Code 15 Reports, civil malpractice settlements, notices
of intent to initiate medical malpractice litigation, hospital disciplinary rep
orts and consumer complaints against Florida health care licensees.
* Conducts investigations when appropriate; issues subpoenas, citations, cease a
nd desist agreements and notices of no-compliance; contacts and interviews witne
sses and experts as necessary when conducting investigations; prepares investiga
tive reports and prepares files for legal review; testifies at hearings as neces
sary.
* Evaluates and interprets laws, rules and regulations as they apply to various
practice acts and related statutes and recommends changes as necessary; conducts
research activities, prepares written reports; provides customer education thro
ugh telephone communication and correspondence.
* Consults with, assists with and acts as liaison between and among the professi
onal boards, complainants, licensees, consultants, other governmental agencies a
nd the various sections of the agency; and participates in in-service training p
rograms for the agency.
* Represents the agency at meetings, conferences, and attends educational semina
rs to enhance professional development and expertise.
* Responsible for maintaining compliance, security and confidentiality.
Medical Compliance Officer/Regulatory Specialist II, 12/06-05/09
Florida Department of Health/MQA/Compliance Management Unit, Tallahassee, FL
* Accountable for monitoring Final Orders issued against currently licensed Flor
ida health care practitioners and providing Final Order information to licensees
and consumers
* Organizing files and maintaining information on all Final Orders for the prof
essions of Dentistry and Chiropractic Medicine, Pharmacy and Pharmacy Services (
DDC)
* Assisting with advising licensees of current license status and preparing corr
espondence regarding licensing and regulation of health care professionals
* Offering assistance to licensed Florida health care practitioners regarding th
eir regulatory requirements and to complainants regarding the process to file co
mplaints
* Responsible for retrieving messages on the voice response system and respondin
g to direct calls as appropriate
* Processing and distributing incoming correspondence to appropriate files
* Responsible for applying funds to appropriate files, and maintaining security
and confidentiality
Staff Assistant, 8/06-12/06
Florida Department of Health/MQA/Communication Services, Tallahassee, FL
* Responsible for answering phone inquiries from persons located throughout the
United States and other countries who are currently licensed or seeking licensur
e in Florida as a health care practitioner
* Assisting with providing licensure information to licensees and consumers, adv
ising licensees of current license status and preparing correspondence regarding
licensing and regulation of health care professionals
* Providing assistance to consumers regarding their regulatory requirements and
to complainants regarding the process to file complaints
* Preparing applications, laws and rules for mailing, maintaining information on
all applications, laws and rules that are returned by the U.S. Postal Services
* Responsible for retrieving messages on the voice response system and respondin
g to direct calls as appropriate
* Processing and distributing incoming correspondence to appropriate personnel,
responsible for routing all returned licenses, checks and/or money orders to the
appropriate office maintaining security and confidentiality
Regional Duty Officer, 1/04-9/04
DHSMV/Florida Highway Patrol, Tallahassee, FL

* Provided support to state troopers, state fire marshals, law enforcement autho
rities and investigators conducting criminal and or confidential investigations
by coordinating and disseminating information relevant to law enforcement operat
ions
* Researched NCIC/FCIC criminal histories to assist law enforcement with informa
tion, responded to emergencies and routine law enforcement incidents
* Audited records and reports for completeness and accuracy of data
* Organized and maintained reports and logs
* Evaluated and disseminated criminal and confidential information to authorized
persons during and after normal operational hours
* Maintained records of equipment, supplies and other items; maintained knowled
ge of communication and other electronic equipment
* Ensured the security of law enforcement personnel by maintaining location and
itinerary status of such personnel by providing assistance to state, federal, an
d local agencies in emergency situations
* Researched and maintained information on geographic landmarks, highways, and m
aintained maps to disseminate information during emergency situations
* Operated a radio dispatching system for eleven agencies and stored computerize
d unit reports on crisis situations
Correctional Officer/Secretary Specialist, 7/03-1/04
Department of Corrections/Wakulla Correctional Institution, Wakulla, FL
* Coordinated and prioritized assignments for dorms housing 144 inmates
* Managed inmate assignments with Classification Supervisor and Officers to prep
are dockets
* Prepared inmate notification documents for Classification Team
* Audited, organized, and maintained records and reports
* Reported signs of disorder or tension and reporting such observations to a hig
her authority; counseling inmates regarding institutional, domestic or emotional
adjustment problems
* Maintained records of equipment, supplies and other items; maintain knowledge
of communication and other electronic equipment
* Supervised inmates and instruct them in housekeeping and sanitation; supervise
the issuance of clothing and other personal effects to inmates
* Patrolled quarters and work areas and initiated counts of inmates, maintained
control and discipline, conducted searches of inmate property, confiscated and d
estroyed contraband items
Records Management Analyst/Supervisor, 11/94-7/03
Department of Corrections/Records , Tallahassee, FL
* Organized and maintained reconciliation operations in order to keep daily prod
uction of reconciled material up to date and prepared status reports for record
review and analysis
* Coordinated record maintenance with staff and supervisors to ensure confidenti
ality of records for security purposes and Fl statutes
* Supervised and verified that information and documentation was properly scanne
d and corrected
* Prepared documents for purging after records review and analysis was completed
* Completed data entry of visitation applications, answered and coordinated answ
ering phones.
* Trained Imaging and Reconciliation Teams in the processes of scanning, indexin
g, quality control, redacting and purging of inmate records
* Handled attendance and leave reports
* Managed and prioritized work assignments to ensure operational efficiency for
a diverse staff of 7-14 employees
* Coordinated record conversion of active and inactive records to microfiche & c
omputer optical disk system from different medias
* Coordinated presentations and material for conducting workshops including trai
ning for records personnel
* Developed, implemented and modified records procedures for scanning and purgin
g records
* Supervised and coordinated duties for staff to facilitate the preparation of f
iles for microfilming and purging
* Verified offender information for state, federal and local governments
* Handled administrative duties concerning confidential information for victims
and inmates such as redaction of information from inmate files
* Audited records and reports for completeness and accuracy of data
* Developed material for management use in meetings
* Provided support and technical assistance for staff involved with analyzing re
cords for sentencing data
* Assisted with research of inmate data and reviewed to ensure accurate informat
ion was being used
* Received and routed telephone calls
* Compiled data for administrative decisions and prepared reports

LANGUAGES
* Spanish - Completed to Intermediate Level at Tallahassee Community College
* Sign Language - Completed Introduction and Beginning Levels at Florida State U
niversity
LICENSING & CERTIFICATION
* Basic Investigator Training - Florida Department of Health
* Certified Security Officer/Class D-State of Florida
* Emergency Management Certificate - Florida State University
* Florida Notary Public - State of Florida
COMPUTER SKILLS
* Use and knowledge of Optika/Acorde Imaging System, Kodak Scanners, and Microso
ft Office
HONORS
* Phi Theta Kappa Honor Society

References Available Upon Request