JOHN SIM Strong Communicator | Analytical Problem-Solver

19491 Farmington Road #491, Livonia, MI 48152 | 248-476-1393 | js793558@westpost

.net
SENIOR PROGRAMMER/ANALYST

* Meet demanding deadlines and customer/user support needs by quickly diagnosing

issues to get to the root of the problem.
* Provide enterprise-wide system reliability and functionality, supporting and m
aintaining new and legacy systems.
* Write clearly and concisely, utilizing communications skills in status reports
, technical specifications, and customer acceptance test cases.
* Rapidly learn new programming languages, new tools, and utilities; adaptive to
change.
* Take considerable pride in coding accurate programs that are completed on-time
, and pass rigorous testing with flying colors.
* Evaluate the applicability of new technologies, tailoring information systems
to meet corporate needs.
Strong Core Competencies in:
Application Development Quality Assurance (QA) Systems Planning
Client Server Technology End-User Support Documentation
Testing & Debugging Database Development Programming
Process Analysis Testing & Integration Security
Cost Control Customer Service Mainframe Applications

Industries:
Medical/Healthcare, Manufacturing, Credit/Financial, Security Services, and IT P
roviders

Technical expertise: COBOL, PL/I, JCL, XML, Mark IV, SQL, IMS, SAS, DB2, FTP, Ab
end-AID, VSAM, MS Word, MS Excel, File-AID, Expediter, Java, C++, C#, Visual Bas
ic, and MS Visio.

PROFESSIONAL ACCOMPLISHMENTS

SCHOOLCRAFT COLLEGE 2009Present

Skills Development
Updating and expanding skill set, including completion of programming classes i
n Visual Basic, C++, C#, and Java.
COMPUWARE
$1B software support and consulting service.
Systems Designer/Developer 20002008
Managed client requirements for engineers and release analysts globally in softw
are services and support division. Key customers: Ford and Bridgestone/Fireston
e.
* Received numerous certifications of appreciation for exceeding client expectat
ions.
* Developed practical technical solutions that solved business problems for crit
ical information systems.
o Determined feasibility of integrating Ford of Australias data with global ente
rprise system using a batch process. Thoroughly tested integration and pushed to
production, thus enabling automotive part standardization across the organizati
on.
o Eliminated significant production support issues by carefully analyzing each p
roblem and its relationship to other problems. Wrote test cases for each solutio
n, receiving complete customer sign-off.
* Key member of team that delivered a system to prevent identity theft for credi
t card customers. Wrote code and thoroughly tested system, delivering on-time an
d in-scope despite clients connectivity problems. System was delivered with no
defects.
* Integrated engineering release systems for domestic and international operatio
ns. Developed smooth communication process for multi-site installations. Managed
quality assurance upon task completion.
* Quickly responded to clients challenges by writing an application to make the
intranet system more accessible, using Universal Application Programming Interfa
ces (UAPI). Coded and tested the subroutines, and verified appropriate security.
* Conducted extensive testing and wrote numerous scripts, including technical sp
ecifications and test cases (functional, regression, and customer acceptance.)
* Trained programmers, performing code inspections and application tests; provid
ed feedback to increase the rate of learning and the level of competency.
UNIVERSITY OF MICHIGAN HOSPITAL 19822000
Programmer/Analyst
Analyzed, developed, coded, tested and supported hospital billing and patient ac
counting applications. Provided production support, including on-call responsibi
lities. Recognized for remaining calm under fire and quickly understanding the r
oot cause of all issues.
* Created customized reports with complex calculations that were used to study t
he potential financial impacts of changes to Medicare and Medicaid payments.
* Resolved accounting system problems with incompatible processing, overseeing n
ew system design.
* Implemented Healthquest patient accounting package as a team effort, making mo
difications as needed to enhance the system.
* Initiated and executed project to eliminate out-of-date programs and jobs. Doc
umented list of obsolete programs, and received approval from internal users to
archive. Eliminated up to 200 programs, giving management a more accurate repres
entation of what was running, saving time, effort, and money.
EDUCATION
Bachelor of Science in Computer Science
Wayne State University