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Donna M.

481 SW Whitmore Drive
Port St. Lucie, FL 34984
772.260.5120 cell

10/08-Current Pinnacle Airlines, Atlanta,Georgia

Active Flight Attendant
3/08-04/08 The Airline Academy, Daytona Beach, Florida
Airline Customer Service Skills
Hands on SABRE Reservation Skills
Fares, Ticketing, Terminology
Gate and Ticket Counter Procedures
Flight Attendant Indoctrination Seminar
1993 a" 2007 Taylor Woodrow Communities, Mirasol, Palm Beach Gardens, FL
Construction Manager
Manage all aspects of home construction in upscale golf course lifestyle communi
ty, completing two hundred homes annually.
Project Safety Director
Customer Care Manager
Manage all aspects of quality control, customer service, and troubleshoot issues
to determine the best possible solution.
Responsibilities include:
Management of construction, home design, customer service and administrative tea
Determining site level policies and procedures
Subcontractor selection to include:
Determination of scopes of work
Negotiation of subcontractor agreements
Determination and verification of insurance requirements
Pricing schedules
Liaison between Development divisions of Taylor Woodrow and various Building Dep
artments, Utility Authorities and other governmental and public entities.
Construction cost estimating for common areas, facilities and specific homes
Developed reporting process and procedures for ensuring all insurance requiremen
ts are met and maintained; Builderas Risk insurance, Subcontractor insurance cer
tificates, etc.
Designed system for tracking and reporting Notice to Owners, contractors liens a
nd release of such liens to allow for transfer of clear titles to buyers
Ensure homes are completed within time and budgetary constraints
Encourage teamwork by arbitrating disputes, issues, and questions fairly
Previous titles include: Field Construction Manager, Contracts Manager, Custom
Design Representative, Construction Administrator
1991 - 1993 Renar Development Corp. St. Lucie West, Fairway Isles
Construction Superintendent
Responsibilities include:
Management of field operations for Fairway Isles Division
Selection and scheduling of subcontractors
Liaison with City Building Dept. various Utility Authorities, etc.
Management of administrative processes including mortgage submittals and sales a
Responsible for obtaining all city issued permits

1989 a" 1991 Catalina Homes a" Port St. Lucie division
Sales Associate
Sales of new construction
Trained all new Sales Associates
Managed Sales Office
1985 a" 1989 Century 21 Duncan & Associates a" Port St. Lucie, FL
Sales Associate
Sales of vacant land and existing homes
Trained all new Sales Associates
Office Skills:
Microsoft Word
Microsoft Excel