Kenney M.

Hanks, CIC

3407 Tall Timber Drive * Orlando, FL 32812 * C: 321.303.6553 * kh8b380c@

westpost.net

OPERATIONS AND SALES MA

NAGEMENT

Underwriting & Pricing Policies | Risk Tol

erance | Product Line Management
Over 20 years' experience across a broad range of underwriting concepts, practic
es, procedures and techniques. Expertise in quality and compliance, production,
service, and training. Breadth of experience combines team development, legal ex
pertise, underwriting policy development, agency, and customer management. Leade
rship philosophy champions lean concepts throughout multi-region management span
ning a varying book of business. Broad knowledge of premium forecasting and moni
toring the budget for loss control and expenses.

* Enterprise Risk Management

* Sales, Marketing, Product Pricing
* Multi-Line Casualty Underwriting
* Operations Management, Agent Relations
* Policy Guidance & Program Evaluation
* P&L/ Budget, Financial Stewardship
* Claims Forecasting/Cash Flow Analysis
* Talent Management & Collaboration
Peoples First Insurance Services, LLC (Aug 2008-Mar 201
0) Orlando and Panama City, FL
Agency Manager (Orlando)/Marketing Director (Both)
* Directed the strategic path and policy development for Risk Management Program
requirements for a $25 million premium base; oversaw product pricing, ser
vicing and underwriting management.
* Managed sales and marketing; guided account risk acceptability processes, incl
uding referral underwriting and pricing policies in accordance with product line
roadmap.
* Monitored trends in book of business performance and steered corporate control
s/audits. Oversaw multi-line underwriting strategies, new business development,
and contract negotiations.
* Built and managed workforce, monitored benchmarks for customer growth and rete
ntion, revenue, and market share and exercised risk-benefit thinking to set prio
rities.
* Personally selected for promotion to Vice President after first 90 days in pos
ition.
Wachovia Insurance Services (Jan 2005-Aug 20
08) Orlando, FL Branch and Tampa, FL
Team Leader/Account Executive
* Held full accountability for governing risk tolerance, underwriting, and marke
ting management; generated $2.5 million sales revenue focusing on planning based
vs. transactional business strategies.
* Co-led growth of Florida market as one of 12 members of the Regional Manager's
"inner circle"; produced $25 million in annual revenue and guided 175+ employee
s.
* Supervised 11 direct reports; managed and evaluated financial analysis of risk
s, the placement of insurance policies and supported the activities of the sales
staff.
* Maximized long-term new business goals, performed due diligence of market and
regulatory guidelines; added to branch book via a thorough understanding of each
account's industry and business.
* Managed sales staff in the full sales cycle including prospecting, sales prese
ntations, premium quotation and contract negotiation, fulfillment and troublesho
oting.
* Promoted to Assistant Vice President. Appointed to Catastrophe Team & Cornerst
one for leadership skills.

Kenney M. Hanks, CIC Page 2

Hunter Insurance Group, Inc. (Nov 1995-Aug 2004

) Orlando, FL
President/Principal
* Launched and built an entrepreneurial venture within an intensely competitive
consumer market and created a strong organizational structure to support continu
ed growth and market penetration.
* Enhanced the profit picture through new business and acquisition of other simi
lar agencies, doubling revenue to surpass financial targets.
* Analyzed, produced and underwrote multi-line Property and Casualty business. S
erved as internal clearing house for risk acceptability and the policies and pro
cedures that governed underwriting practices.
* Represented company in the market place to heighten geographic footprint, enha
nce corporate relationships and long-term revenue.

Kuykendall Insurance Group (Mar 1992-Oct 1995)

Orlando, FL
Agency Manager
* Held full accountability for managing a variety of complex, multi-faceted oper
ations for the Commercial, Personal, Claims and Accounting Departments. Supervis
ed 25 direct reports.
* Monitored overall account health, opportunities, and risks to maximize opportu
nities beyond a single insurance transaction.
* Conceptualized workflow design and established policies procedural manuals, co
nducted department work reviews, performance appraisals, training, employee coac
hing/counseling and progressive disciplinary.

EDUCATION
Bachelor of Business Administration, University of Mississippi, Oxford, MS, GPA:
3.9/4.0
Graduated with Honors

LICENSURE
General Lines Agent License, Florida Department of Insurance
Certified Insurance Counselor Designation, Society of Certified Insurance Counse
lors

References Available Upon Request.