Caroline M.

Boyce
917-678-0133

Administrative and Operations Manager

Human Resource Generalist*Real Estate Management*Financial Control/Budgeting

Proven financial industry administrative and operations manager seeking human re

source generalist position. Results oriented, decisive manager with a history o
f success in business management. Functions include human resource generalist,
real estate and construction management, financial control/budgeting, marketing,
audit/compliance, staff training, business continuity and communication. Excell
ent attention to serving the needs of clients and employees resulting in return
on investment.
Core Competencies
*Human Resource Generalist *Real Estate Management *Financial Contr
ol/Budgeting
*Project Management *Marketing/Event Planning *Operational Str
eamlining
*Vendor and Client Relations *Process Enhancement *Team Building &
Leadership

Professional Experience
BNP Paribas, New York, NY October 2008-August 2009
Equities Division
Business Manager
* Supported Chief Operating Officer with managing Global Equities and Commodity
Derivatives Americas platform operations.
* Managed logistics and human resource liaison for 300 plus employees in 4 US c
ities from Bank of America to BNP Paribas.
* Reconciled offer letters, benefit packages, compensation and employee/manager
disputes.
* Managed Client Account Opening team (Prime Brokerage) which provided account
documentation service to hedge fund clients opening new accounts within departme
nt.
* Lead Special Events Team which developed a range of programs from road shows
to symposiums.
* Evaluated processes, developed improvement strategies and implemented new eff
iciencies and cost reduction plans.
* Managed business continuity and logistics planning.
* Identified and eliminated workflow and infrastructure redundancies.
* Hired, trained and developed administrative staff.
Banc of America Securities LLC; New York, NY March 2006 - September 2008
Prime Brokerage
Marketing Manager -
* Managed team of 6 associates who service hedge fund clients with real estate,
account documentation and web-site development.
* Assisted hedge fund managers in locating and securing office space using exte
nsive network of consultants and vendors.
* Provided project management services for clients needing assistance with offi
ce space build out.
* Assisted clients by reviewing leases, construction schedules and budgets.
 * Managed team that provided account documentation service to hedge fund client
s opening new accounts within department. Team opened over 500 accounts since J
anuary 2006.
* Managed team that created websites for hedge fund clients to market themselve
s via the internet.

Boyce, Caroline

* Created business and marketing plans.

* Lead multiple marketing, sales and service projects for Sales Division.
* Coordinated special events for Sales group such as conference, dinners and ot
her special events.
* Managed Marketing Manager based in San Francisco.
Banc of America Securities LLC; New York, NY April 1995 - March 2006
Prime Brokerage (continued)
Business Support Manager
* Assisted 200 employees with all Human Resource issues and concerns.
* Prepared, presented and reconciled offer/termination letters, benefit package
s, compensation and employee/manager disputes.
* Managed over 190,000 sq. ft. of client and employee office space in the U.S.,
including offices in New York, San Francisco, Boston, Dallas, Chicago, Atlanta,
and Norwalk.
* Assisted over 300 hedge funds and 500 employees set up business in Prime Bro
kerage facilities over 10 years. Clients generated over $213 million dollars for
the firm during this time period.
* Negotiated 30 day to 7 year lease agreements.
* Collaborated with internal departments, architects, engineers and Information
Technology staff regarding client construction/renovation projects. Perform pr
oject analysis and locate office space including relocations.
* Saved company $100,000 in outside project management fees.
* Initiated itemized bidding and specification process, evaluated bids and pres
ented recommendations.
* Developed and managed all contracts and procurement from initial negotiations
through completion of projects, interfacing with contractors and outside vendor
s to successfully maintain budgets and timetables.
* Hired, trained and developed administrative team to accommodate various on/of
f-site locations in New York, Boston and San Francisco.
* Conducted client presentations and facility tours of designed space.
* Coordinated disaster recovery plan.
Education
Fordham University September 1998
Master of Science/ Human Resource Development and Adult Education
State University of New York at Stony Brook August 1991
Bachelor of Arts: History
Other
Society for Human Resource Management Member-2010
Series 63
Notary Public
Good Shepherd Services-Mentor
Robin Hood Organization-Real Estate Volunteer
High Water Women-Volunteer
American Red Cross Disaster Volunteer