Barbara L.

LeRoy
138 Theresa Stafford, VA 22554
832-398-6718, bl88ae8e@westpost.net
SUMMARY
Highly efficient administrative professional with over 20 years of experience at
all levels of management.
ADVANCED PROFESSIONAL SKILLS

* Highly effective oral and written communication skills

* Multi-tasking abilities
* Strong customer service, and problem solving abilities
* Ability to work with all levels of management
* Strong organizational abilities
* aCan Doa attitude & results-oriented philosophy
* Excellent phone and communication skill sets
* Typing 55 WPM
* Excellent computer skills including Microsoft Suite (Word, Excel, PowerPoint,
Access, Outlook)

PROFESSIONAL EXPERIENCE
First Financial Group of America
Customer Service Manager 6/2003 a" 3/2010
* Office Manager responsibilities including equipment maintenance, ordering supp
lies, meeting coordination, and event planning.
* Responsible for state-wide customer service (over 8500 clients)
* Customize benefit websites to suit clients needs
* Prepare computerized enrollment programs and presentation materials for multip
le representatives.
* Plan and coordinate district meetings/trade shows/events, including hotel, foo
d and presentation materials.
* Assist with written correspondence, phones, expense reports processing.
* Help with preparation of Bids/Proposals (RFP) for School Districts and Municip
alities.
* Analyze production trends for sales staff for directional marketing.
* Insurance License (Life & Health).
Continental Airlines, Inflight Training Center, Houston
Administrative Assistant a" Inflight Training 9/1998 a" 3/2003
* Created/maintained/provided analysis for daily activity reports using in-house
programs to improve customer satisfaction.
* Responsible for providing manpower reports on a monthly basis.
* Assisted with domestic and international travel arrangements, expense reportin
g and filing.
* Created Access database to catalog articles for monthly newsletter.
* Tracked and trended mechanical problems on interiors for 9 different aircraft
saving company money due to warrantees.
* Managed logistics for A-C interiors checks in US and international hangars.
* Ensured technical manuals for Inflight Training staff including cross-referenc
ed manuals to other airline libraries were current. (Regulatory Compliance)
Reservations Sales/Agent 3/1998 - 9/1998
* Assisted customers with flight, car rental and other travel needs.
* Promoted Continental Airlines products and services during customer calls.
EDUCATION
California State University Fullerton-
Teacher Education Program, Secondary Education
B.A. Music Education with a minor in English
Virginia Insurance Licensure a" Health & Life