Wayne Fisher

1932 Cleveland Ave.

West Lawn, PA 19609
610-670-0301 home
wf84cc60@westpost.net
CAREER SUMMARY
Retail and Sales Executive Management and Franchise
Consulting - Extensive experience in all aspects of multi-
unit business and direction of multi-unit managers. Business
consultant to franchise operators creating successful
entrepreneurs. Proven problem solver with strong
communication, interpersonal and leadership skills.
Demonstrated ability to work effectively at all
organizational levels with both internal and external
customers. Strong work ethic with credentials to effectively
manage people and processes.
Key skills include:
* Expense Control and Driving Profit
* Staff Training and Coaching
* Performance Management
* Project Implementation and Management
* Business Planning
* Driving Sales
* Verbal / Written Presentations
* New Store Location Scouting

PROFESSIONAL EXPERIENCE
Things Remembered Inc., Cleveland, OH
2006 - 2010
A specialty gift retailer of engraved and personalized gifts
for every occasion.
District Manager, Eastern PA
Directed the operations of 17 locations. Responsible for sales
performance, P&L accountability, personnel management, and
business planning.
* Conducted weekly conference calls and individual calls to
address problems and opportunities.
* Conducted visits to assess teammate training and coach on
selling performance.
* Recruited talent and coordinated new management training.
* Developed and implemented a strategy to improve designs,
a highly profitable component. This helped to start a company
initiative.
* Achieved # 3 district ranking in 2009 out of 38 districts.
NBTY Inc. / Vitamin World, Bohemia, NY
2002 - 2005
A specialty retailer of value priced nutritional supplements.
District Manager, Eastern PA / Western NJ
Oversaw and directed the operations of 19 locations.
Responsible for selling indicators, profit performance,
sales training, operational compliance, and personnel
management.
* Conducted weekly visits, conference calls, and individual
calls to review business opportunities.
* Developed a successful plan to build Average Dollar Sale in
my stores, which I then presented at National Sales Meeting for
company wide roll out.
* Achieved # 1 ranking in overall sales performance in the region
for 25 of 26 months from 2003 to 2005.
* Trained new District Managers on operations and performance
management.
EB Games, West Chester, PA
2001 - 2002
A specialty retailer of gaming software and consoles.
District Manager, Southeast PA
Directed the operations of 10 locations within the home office
district of the company. Responsible for sales performance,
expense controls, and personnel management.
* Conducted weekly visits and individual calls to review
business opportunities.
* Implemented new programs within my stores as test platforms
for home office initiatives.
General Nutrition Centers, Pittsburgh, PA
1993 - 2001
A specialty retailer of high quality nutritional supplements.
Regional Sales Director, Eastern PA / Southern NY
1997 - 2001
Oversaw and directed the operations of 33 locations with 5
multi-unit Senior Store Managers. Responsible for profit
improvement, sales driving, personnel management and operational
compliance of my region.
* Coordinated visits of Senior Store Manager team to maintain
corporate presence in all stores.
* Developed and wrote a weekly newsletter and ranking for all
stores in the region.
* Created follow-up plans with SSMs based on visits and area
performance.
Regional Franchise Consultant, NJ / Manhattan
1994 - 1997
Directed the operations of 45 franchise locations. Responsible
for ensuring growth in sales of franchise locations and
improving profitability for franchise operators.
* Developed business plans with franchise operators.
* Reviewed business, monthly, with operators identifying
opportunities and consulting on these.
* Coordinated and assisted with the training of new operators
and opening of new locations.
* Conducted compliance visits to ensure accurate reporting
between operators and GNC offices.
* Trained new Franchise Consultants.
Senior Store Manager, Northern NJ
1993 - 1994
Oversaw the operations of 6 'satellite' locations as a
multi-unit manager with a 'home' store.
Childcraft Inc., Edison, NJ
1992 - 1993
An outlet division of the Walt Disney Company selling
children's toys, art supplies, and apparel.
General Store Manager, East Brunswick, NJ
Rite Aid Corp., Harrisburg, PA
1986 - 1992
A retailer of health and beauty aids.
Store Manager/Training Manager, Edison, NJ
1986 - 1989
Regional Merchandiser, Northeast
1989 - 1991
EDUCATION
Valedictorian, Landmark Christian Academy High School,
Salt Lake City, UT
COMPUTER PROFICIENCY
Operating Systems: Hands-on experience MS-Windows
Office Software: Intermediate expertise in MS-Office including
Word, Excel, and PowerPoint
E-Mail: Experience with Outlook