JOSEPH A.

CAPUTO
TELECOMMUNICATIONS PROVISIONING & ENGINEERING EXECUTIVE
Over 20 years of managing circuit and infrastructure provisioning projects, maxi
mizing profitability of telecom operations, and designing configurations that
meet quality standards, contract specifications, and functionality requirements.
* Conscientious, results-driven, and self-directed Telecom Executive with solid
history of leading data communications operations, managing escalations, and opt
imizing service delivery.
* Recognized as strong team player with meticulous attention to detail, proven o
rganizational skills, and excellent follow-through.
* Collaborative leader skilled in motivating teams to attain peak performance le
vels.
* Possess strong network of relationships with global counterparts and all major
Telecom providers.
CORE COMPETENCIES
Ordering * Circuit, Voice & Data Provisioning * Infrastructure Project Managemen
t * Technical Support
Operational Streamlining * Process & Productivity Improvements * Client & Vendor
Relations
Escalation Management * Customer Service * Technician Management * Team Building
& Leadership
PROFESSIONAL EXPERIENCE
SOCIETE GENERALE, New York, NY 2000 - Present
Vice President, Telecommunications
Lead baseline telecom services operations to ensure high service availability an
d timely resolution of customer issues. Identify, communicate, and document all
daily service operations encompassing provisioning process, vendor support, and
escalation. Manage provisioning and pricing of all circuit and infrastructure pr
ojects for MAN, WAN, DR, Market Data services, video conferencing, user moves, c
abling, and construction. Develop and document operational workflow and processe
s. Provide internal telecom support, disaster recovery, and operational support.
Maintain positive vendor and client relationships. Supervise onsite technicians
including Etrali and TriTech Communications cable techs.
Selected Accomplishments:
* Partnered with project team members to order, provision, and install Telecom i
nfrastructure including DWDM MAN, Branch WAN, and market data circuits for multi
ple Data Centers, including Disaster Recovery.
* Spearheaded Telecom infrastructure/circuit provisioning and installation for n
ewly constructed Jersey City Office as key member of project team overseeing Tel
co cabling, audio video, and IP telephony ordering, provisioning, and installati
on.
* Played key role in redesign of two trading floors by managing all Telecom comp
onents encompassing new construction, cabling, infrastructure, IP phones, and Et
rali Turrets.
* Led on-time Telco circuit ordering, installation, and cutover for Verizon Busi
ness and Global Crossing Branch WAN.
* Contributed to company-wide global circuit database build effort by creating s
pecifications for Americas database.
* Identified nearly $1M in cost savings by uncovering billing issues and cancell
ing unused circuits.
BEAR STEARNS, New York, NY 1991 - 2000
Vice President, Data Communications
Managed all daily data operations encompassing ordering, pricing, and provisioni
ng of high speed data circuits, dial back-up lines, modems, and routers for bran
ch offices and clients nationwide. Worked with network engineers to design and d
evelop new and existing networks. Developed back-office data communication links
and front-end port line configurations. Provided Level 2 circuit software suppo
rt for new and existing clients. Trained and led team of three employees.
Bear Stearns, continued...
Selected Accomplishments:
* Drove rapid problem resolution by maintaining constant contact and holding wee
kly status meetings with major carriers including AT&T, MCI Worldcom, and Bell A
tlantic, to monitor project status, track high-profile orders, and investigate/r
esolve project issues.
* Ensured compliance with quality standards, contract specifications, and servic
e level agreements by overseeing circuit delivery and installation.
* Minimized downtime, while providing diversity within internal applications by
maintaining varied vendor network.
* Led multiple on-time, within budget client projects to install new infrastruct
ure and services.
* Reduced operating costs by uncovering billing errors and working with vendors
to resolve billing issues.
* Enhanced existing back-office communication links with ADP, ILX Reuters, SDS,
and Bloomberg by developing and monitoring configurations.
* Played instrumental role in creation of error-free database for client/circuit
records maintenance by defining and communicating database specifications to pr
ogrammers.
JOSEPHTHAL & CO./SECURITIES SETTLEMENT CORPORATION, New York, NY 1985 - 1991
Assistant Vice President, Communications
Promoted from Data Communications Coordinator and retained following Josephthal'
s acquisition of Securities Settlement Corp. to manage daily data communications
operations and market data services for multiple branch offices. Traveled to cu
stomer sites nationwide to coordinate and lead computer system conversions, de-c
onversions, installations, and relocations. Performed market data ordering and p
rovisioning, managed help desk operations, supported end-users, analyzed user re
quirements, and assisted in technical troubleshooting.
Selected Accomplishments:
* Facilitated rapid problem solving and solution development for clients nationw
ide by establishing and managing data communications help desk.
* Enhanced client and branch security by implementing data security access and c
ourse documentation for all security applications.
* Improved operational efficiency by updating AT&T hardware.
PROFESSIONAL DEVELOPMENT
Project Management * TCP/IP Networking * VoIP Foundations * Understanding Networ
k Fundamentals