____________________QUALIFICATIONS____________________

* 12 yrs Call Center Experience

____________________EDUCATION____________________
2005 - Certificate, Certified Nursing Assistant
York Technical College, Rock Hill, SC
Certified nursing assistant programs teach essential skills and tasks needed to
take care of patients who are bedridden for extended periods of time, and also h
elp residents and patients with activities of daily living
2002 - Certificate, PC Support Technician
Cuyahoga Community College, Cleveland, Oh
PC Support Technician and CISCO Network Assocate
____________________EXPERIENCE____________________
2008 to 2010 - Call Center Specialist
Sprint Nextel Corporation, Charlotte, NC
Answer incoming calls from customers inquiring about their accounts. Help custom
er with technical issues with their wireless devices.
____________________EXPERIENCE____________________
2006 to 2008 - Nurse Technician / Unit Secretary
Springs Memorial Hospital, Lancaster, SC
Assist with patient hygiene, mobility, and physical comfort, eating and drinking
, whilst observing and reporting specific changes. Perform and report clinical o
bservation of a patient's temperature, pulse, respiration rate and blood pressur
e. Perform basic life support. ? Piedmont Medical Center
____________________EXPERIENCE____________________
2005 to 2008 - Nurse Technician
Piedmont Medical Center, Rock Hill, SC
Assist with patient hygiene, mobility, and physical comfort, eating and drinking
, whilst observing and reporting specific changes. Perform and report clinical o
bservation of a patient's temperature, pulse, respiration rate and blood pressur
e. Perform basic life support.
____________________EXPERIENCE____________________
2002 to 2005 - Customer Service Rep / Licensed Insurance Agent
Progressive Insurance, Mayfield Village, Ohio
Answer incoming calls from customers inquiring about their policy. Counseling cu
stomers on policy changes. Take Claim information.
____________________EXPERIENCE____________________
2000 to 2002 - Telephone Banking Specialist
Ohio Savings Bank, Cleveland, Ohio
Answer incoming calls from customers inquiring about their accounts. Order check
s, open accounts, perform maintenance on accounts, and help customer solve probl
ems.
____________________PERSONAL____________________
SKILLS 10-key by touch, Software Programs; Microsoft Office Professional with p
roficiency in Ms-Word, Excel, Access and PowerPoint; Operating Systems: include
Windows '95/'98 and Win2000/NT/XP/Vista/ 7 environments; Typing 40-50wpm; 13,000
+ Computer Keystrokes.STRENGTHS* Excellent interpersonal, communication, custome
r service skills* Strong work ethic, positive leader, ambitious* Self-motivated
with a proven record in completing tasks promptly and correctly
____________________SUMMARY____________________
* Proficient in all MS Office programs including Word, PowerPoint, Outlook,? Exc
el; WordPerfect and Internet