Richard E.

Crooks
Address:
219 7th Street
Seal Beach, CA 90740
Cell Phone:
602-465-3255
E-mail:
rc801dfa@westpost.net
Experience:
August 2008 through July 2009
Macy's Credit and Customer Services
1345 South 52nd Street
Tempe, AZ 85281
Job Title:
Customer Service Representative
Communicated with Macy's Department Store and Visa credit card customers via tel
ephone to identify and resolve any account questions or errors concerning their
accounts rapidly and accurately. Training on the multiple complex business syst
ems required to service both brands of card entailed the first two hundred hours
of employment for which community college credit was given. Promoted from seas
onal to permanent employee status in January 2009.
Experience:
July 1983 through September 2006
The Boeing Company
5000 East McDowell Road
Mesa, AZ 85215
Final Job Title:
Supply Chain Procurement Agent 3
Interfaced with diverse suppliers to establish and enforce the terms and conditi
ons of complex contracts. Monitored and managed supplier performance, resolved
any problems and mitigated risks to assure goods and services were delivered in
accordance with contractual schedules and quality requirements. Identified and
communicated complex issues to management and cross-functional groups for resolu
tion to ensure minimal impact to customer needs. Coached and mentored less expe
rienced Procurement Agents in policies, procedures, company business systems and
internal site practices. Functioned as a Buyer/Planner and as such reviewed pr
inted reports and on-line data from multiple sources to ensure data integrity wi
th respect to quantity, delivery schedules, inventory balances and order policy
in accordance with established policies and procedures. Ensured all procurement
activities were in full compliance with company policies, procedures, UCC and P
ublic Law. Developed and fully documented the source selection process. Create
d and presented negotiation plans and led cross-functional negotiation teams to
achieve best value for the customer. Created complex purchase contracts in busi
ness systems with negotiated terms and conditions. Scheduled, monitored and pr
ocured detail components in support of US Army Apache Helicopter production and
spares requirements. Components procured ranged from build-to-print items (prim
arily sheet metal and machined) to complex source controlled avionics.
Received McDonnell Douglas President's Award in 1997 for participation on Buyer/
Planner Implementation Team. Awarded Teammate of Distinction Award in 1994 for
assisting in the recovery of over $118k of usable inventory assets from a bankru
pt supplier. Final assignment was as a selected Supplier Management representat
ive on team chartered to troubleshoot, write procedures and ensure a smooth tran
sition from Mesa site unique to Boeing Corporate common MRP and Procurement Syst
ems. Previous job titles held during my twenty-three year tenure at Boeing incl
ude:
Manufacturing Scheduler Senior
Configuration Scheduler Senior
Material Requirements Schedule Coordinator
Material Analyst III
Production Scheduler III
Buyer/Planner III
Procurement Agent 3
Supply Chain Procurement Agent 3