LANCE ROBINSON

16514 Squyres Road * Spring, Texas 77379 * 832.646.9906

Email: lr7ffc44@westpost.net
O B J E C T I V E
Branch Sales Manager seeking position in Business to Business Sales
C A R E E R S U M M A R Y
Top-performing Branch Manager with 5-year background emphasizing customer servic
e, sales, financial management, program / project management, and training / dev
elopment. In addition, I am skilled in aligning departmental goals with corpora
te strategies, delivering significant impacts to bottom-line objectives
* $36,000 operations profit increase in 3 months, moving from $74 per car to $11
7 per car, in a 180-car operation.
* $122,000/year gained in additional revenue for branch, through coaching employ
ees in sales techniques resulting in 20% branch sales growth from previous year-
to-date..
* $53,000 increase in corporate accounts; a 15% - 18% corporate account increase
.

CRITICAL SKILLS
Proficient in Microsoft Office applications
Maintain database to document sales call
Excellent oral and written communication skills
Ability to work independently and bring projects to closure
Maintain, support and increase sales within the assigned territory

PROFESSIONAL EXPERIENCE
ENTERPRISE RENT-A-CAR: HOUSTON
11/06 -03/10
BRANCH SALES MANAGER

As a Sales Manager, I currently analyze financial statements and expense report

s for a million dollar branch. I have initiated, developed, maintained accounts
and expanded customer loyalty through excellence, customer service, relationship
s and efficient resolution of disputes. Therefore, I determined courses of actio
n to affect an increase on branch's operating profit.
* Successfully marketed Business to Business relationships to obtain an addition
al 10% growth in earnings for business
* Result in 10% increase in growth was $18,000 a month in earned revenue

ASSISTANT SALES MANAGER

11/05-11/06
As an Assistant Manager, I operated the counter of a 289-car branch by supervisi
ng the fleet, organizing reservations, and scheduling appointments. While overse
eing the operation, I created positive office morale and drove a sales culture e
nvironment for my employees.
* Improved customer satisfaction score to an 86, above corporate averages
* Responsible for budgeting expenses such as losses, marketing expenses, and sup
plies to maximize profits
 MANAGEMENT ASSISTANT 10/05-11/05

Quickly promoted to next level of training by demonstrating the knowledge of man

aging a rental branch by achieving weekly and monthly goals. I also performed a
case analysis on an Enterprise branch to improve ways of profitability.
* Excelled during an oral exam that evaluated my decision-making abilities, cust
omer service and, ability to train
* Completed the Management Qualification Interview to obtain eligibility for Ass
istant Manager Promotions

MANAGEMENT TRAINEE
06/04-10/05
In the management-training program, I consistently provided exemplary service to
250 to 300 customers per month.
Led performance/ developmental meetings and executed marketing sales calls with
new and existing accounts.
* Developed and executed a sales plan increasing revenue by 10% on protection po
licies
* $2,000/month profits generated through sales of 30% collision damage waiver.

EDUCATION
Bachelors * Business Administration & Marketing * 2003
Prairie View A&M University * Prairie View, TX
HONORS & ACTIVITIES
Cathedral Health & Outreach Ministries (The Beacon) *Volunteer *07/09-Present
Between Job Ministries (BJM) *Volunteer *03-10-Present
Northwest Assistance Ministries * Volunteer * 9/99 - Present
American Marketing Association * Vice President * 9/01- 5/02