JAMES O'NEIL

3774 Thomas
Berkley, MI 48072
(248) 990-1293
jo7d24ce@westpost.net

SUMMARY
A Computer Information Systems Specialist with 15 + years of solid experience in
production applications systems support, seeking to apply my skills in customer
service, organization, trouble shooting and problem analysis.
TECHNICAL SKILLS
Software:
* OMEGAMON * CONNECT DIRECT * WLM
* OMEGAVIEW * GIRS/NETMAN * NT/95/98/2000/XP
* DFHSM * CA1/CA7/CA11 * WEBSPHERE
* CA-DISPATCH * FILE-AID * ENDEVOR
* RACF * VTAM / SNA * LOTUS NOTES
* HMC
* CICS/ICCF * ESCON
* BMC * FTP
* SMS
* OPC
Platforms:
* OS/390-Z/900 * ES/3090 * ES/9000
* 9672 CMOS * SYSPLEX * ACF2
* MVS/ESA * IBM/36 * AS/400
* VM/VSE * TSO/ISPF * WINDOWS
Databases:
* IMS * DB2 * VSAM

Languages:
* JCL * JESII * JESIII
EDUCATION
* Davenport University, Bachelor of Science: Computer Information Systems
* Henry Ford Community College, Associate of Science: Computer Science
PROFESSIONAL EXPERIENCE
Chrysler LLC, Command Center, Sterling Heights, MI
Technical Support Analyst (contract)
August 2004 - December 2008
* Perform job abend recovery using CA7 and monitor production cycle and web appl
ications. Abend fixes: SB37, JCL, SQL 904, ETC
* Created JCL fixes for various abends when needed using overrides,etc.
* Performed all Change Control request including program moves from test to prod
, IPL's, software changes, etc.
* Also changed JCLLIB, PARMLIB members when needed to restart jobs and change co
ntrol requests
* Used VTAM for all network related problems
* Submitted VM Backup Jobs for various departments
* Recycled when needed all SNA related devices such as: FTP transmission lines,
terminals, (LU) and (PU) printers, controllers, etc for PDC and other users
* Offloaded print queue when thresholds' became critical
* Monitor commercial mainframe systems using MVS, JES2, Compulert and Omegamon i
n a 7 x 24 environment
* Started/Stopped Reorg's, Image Copies, Utilities, Etc via DB2 Utilities
* Monitored HPC and Alpha/VAX Cluster which includes 9 different Systems
* Responsible for monitoring multiple Dealer systems via Direct Connect PC
* Open and close CICS files on different regions when needed
* Performed IPL's and Sysplex performance for all mainframe computer systems
* Maintained the tape management systems (TMS) on the off shift
* Used Site Scan to monitor our environment
* Started sniffer traces on request for system resource utilization
* Processed Close of Sales for month end on multiple systems
* Monitored the Webserv and Websphere application
* Documented all procedures utilizing Lotus Notes
* Utilized Data Center Control System (DCCS) to enforce application change withi
n the system
* Coordinate with regional data centers, network control and client server group
s in resolving ticket problems
* Environment: OS/390, DB2/IMS, WLM, JCL, VTAM, SNA, FTP, CICS, HMC, JES2, DIREC
T CONNECT, SYSPLEX, 45 LPARS, CA7/CA11, VM/VSE, TSO/ISPF, OMEGAMON, SDSF
Home Depot, Troy, MI
January 2004 to August 2004
Sales Associate
* Help customers load/unload merchandise, and continue to train in several other
areas of the store such as sales, bookkeeping, etc.
Ford Motor Company, Dearborn, MI
September 1998 to January 2003
Operations Support Analyst (contract)
* Performed initialization procedures for all mainframe computer systems
* Monitored computer systems and respond to messages indicating a malfunction
* Interfaced with various technical support staffs, vendors, users, and manageme
nt to report and resolve operation-related problems
* Maintained Schedules for production job flow using CA1, CA7, CA11
* Maintained job restarts using JCL overrides for Abends
* Implemented all Change Control requests
* Used VTAM for all network related problems
* Recycled when needed all SNA related devices such as: transmission lines, term
inals, printers, controllers, etc.
* Identified, documented, analyzed, and coordinated the resolution or circumvent
ion of software and hardware problems related to the computer systems
* Developed improved processes for documenting operational procedures
* Environment: OS/390, DB2/IMS, CICS, JES2, JCL,VTAM, SNA, FTP, ESCON, SYSPLEX,
CA7/CA11, TSO/ISPF, OMEGAMON, and SDSF
Kmart Headquarters, Troy, MI
January 1998 to August 1998
Operations Support Analyst (contract)

* Executed and supported production processes including problem solving, change

control, and monitoring of systems to maintain efficient operations
* Escalated and communicated issues with the appropriate personnel
* Environment: OPC scheduling, MVS, OS/390
Compuware Corporation
September 1997 to December 1997
Production Support Analyst (contract)
* Worked with product and customer supporting Hiperstation software package
* Consulted with customers on improvements on there system
* Provided updated documentation for the staff and the customer
* Environment: Software package Hyperstation

Chrysler Corporation, Auburn Hills, MI

July 1996 to August 1997
Technical Support Analyst (contract)
* Provided comprehensive technical support and troubleshooting of job abends, da
ta input problems, hardware, software, and program telecommunications
* Utilizing CA7/CA11 for job forecasts, schedules, histories, etc
* Performed Change controls as required
* Interfaced with users, data center support, personnel, and venders
Performed weekly IPLs on various IBM and Hitachi mainframes
* Environment: OS/390, CA1/CA7/CA11, TSO/ISPF, DB2/IMS, FTP, CICS, OMEGAMON, JCL
, JES2, MVS

Perot Systems
May 1994 to July 1996
Senior Computer Operator, IBM 3090
* Ran and monitored batch job performance on an IBM 3090J/4000J complex mainfram
e in a team environment.
* Performed restarts, overrides, jobcards, etc, using CA7/CA11
* Performed abend recovery and IPLs
* Environment: MVS, JES2, CA/7, CA/11, TSO/ISPF, VM, CICS, JCL, IMS/DB2

University of Michigan Hospital, Ann Arbor, MI

October 1992 to May 1994
Computer Operator, IBM ES/9000
* Performed mainframe functions on an IBM ES/9000 Model 720 using CA7-11, TSO/IS
PF, JES2 and CA-Dispatch to run production batch jobs
* Acted as Help Desk using VTAM and LAN based PC workstations
* Environment: MVS-ESA, TSO/ISPF, CA-7/11, JES2