IT PROFESSIONAL

Over 15 years of professional achievement and experience in IT Technology and Ne

tworking with a proven record in infrastructure administration and support, and
delivering substantial business benefits to fortune 1000 companies. Including t
he ability to work as a team player or autonomously; in addition to demonstrated
abilities in leadership, training, asset management, IT deployments, migrations
, and security and disaster recovery projects
With more than 5 years of service as an Infrastructure SME at IBM Global Service
s providing systems and network administration, management and support. Trained
and certified in tactical perimeter defense, strategic infrastructure security,
advanced security implementations and enterprise security solutions. Along with
systems administration, network support including enterprise software installati
ons and infrastructure hardware configuration along with. Quickly adaptable to
change, with a willingness to learn and expand skill-sets.
PROFESSIONAL SKILLS
Windows 2000 & 2003 Administration
Red Hat Enterprise Linux 5.x & SUSE Linux 10 & 11
Enterprise level software installation and configuration
Router and Switch support and monitoring
Systems Migrations and Deployments
Server configuration, administration and support
Active Directory, DNS and DCHP configurations
Familiar with IIS, Group Policies and, Domains and Trusts
Wireless Administration, Security and VOIP
Network Security Defense
Securing Wireless Networks
Configuring Firewalls and IDS
Server and Computer Hardening
Implementing IPSEC and VPN?s
Trusted Networks and CA operations and configurations
Hacker Attack Techniques and Analyzing Signatures
Results-Orientated & Resourceful
Problem-Solving &Service Level Optimization
PROFESSIONAL EXPERIENCE
IBM Corporation: Zurich Financial Services (Account) 4680 Wilshire Blvd. Los Ang
eles, CA (Jan 2004 - May 2009)
Systems Service Representative: Function Infrastructure SME and Stock Manager
Network and Systems Administration - Administered (120) 2003 Wintel servers, (18
) AIX servers and (40) NAS devices across the US for software distribution servi
ces to 34,000 users (98.3% uptime). Analysis and Troubleshooting of server hard
ware, software and WAN issues nationwide; monitoring and troubleshooting of repl
ication, DNS, TCPIP, Active Directory and software distribution issues. Member
of four person team of Technical Advisors to Project and Customer Executives
CONTRIBUTIONS:
*Increased capacity 340% Upgraded (39) new Server RAID Arrays, in 17 states at 2
8 major sites through-out the US
*Increased storage 170% Configured, deployed and administered: (40) NAS Devices,
at small sites through-out the US *Improved productivity 35% Developed and impl
emented the new inventory process at the main facility in the west.
*Secured Servers: Harden (73) servers used for software distribution before init
ial deployment through-out the US
*Secured Remote Access: Updated BIOS and Firmware remotely on (80) Remote Superv
isor Adapters
*Security Updates: Implemented security patches and updates including resolving
issues arising from patches and updates.
*Teamwork Trained and transitioned (3) additional Stock Managers to administer i
nventory and PC deployments process
*Improved capacity 28% Coordinated with Customer Tier III groups on bandwidth al
location for replication to 117 servers
*Improved productivity 400% Designed and implemented a rapid PC deployment proce
ss and the supply-chain needed for all major PC deployments in the US for the ac
count
Reason for leaving: Contract terminated due to economic conditions
Special Projects Lead - Farmers Insurance Group 4750 Wilshire Blvd. Los Angeles
, CA (Aug 2000 - Dec 2003)
Facilitated solutions for Severity (1) issues and Priority (1) initiatives or pr
ojects at the Corporate HQ; consisting of 3 major sites and nearly 2700 employee
s. Senior support provider for Tier II projects and support groups including coo
rdinating solutions for Windows NT, 2000 Server and Professional environment wit
h Tier III (Notes, WAN and Wintel) groups.
CONTRIBUTIONS:
*Designed and implemented Imaging system for processing 15,000 claims daily for
Disaster Recovery (Success 99.5%).
*Led an upgrade of 117 Terminals to networked PC?s in (4) separate business unit
s in 43 days (94.2% SAT rating).
*Led PC Deployment of 4500+ Dell laptops for Phase (I) of the project: Deployed
in 10 months (95.8% SAT rating).
*Redesigned and managed the corporate deployment lab for PC deployment through-o
ut the US (Increased Capacity 550%).
*Led Desktop Lock-down Initiative. Configured local and network policies for 900
computers at Corporate HQ
*Led Virus remediation (Code Red worm, Nimda, LoveLetter, Melissa, Blaster, Troj
ans, Malware and backdoors)
*Converting the Legal departments from in-house application to Pro-Law, Crystal
Reports and Lexus/Nexus access
*Senior member on Password Secure Policy. Developed and Implemented secure user
passwords for 2000 users
Reason for leaving: Department Outsourced
Networking Manager: FasTV, Inc. 5670 Wilshire Blvd. Los Angeles, CA (Feb 2000 -
Aug 2000)
Managed the Network Operation Center of Cisco 5505 and 5509 switches, 2500 and 2
600 routers; established department policies, operation procedures and training
curriculum. Administered (78) Windows NT Video Processing Servers including, mo
nitoring and troubleshooting WAN issues in the US. Established new contracts an
d managed all DSL contracts and bandwidth allocation Nationwide (Reduced Costs b
y 18%). Negotiated with TV Network Program Managers on new opportunities in con
tent streaming (Negotiated 17 new contracts). Reason for leaving: Business clo
sed/Dot com bust
Y2K Consultant: Tristaff /Computers America 3730 South Susan St. Santa Ana, CA (
Jul 1999 - Jan 2000)
Designed and developed a standard Y2K OS/2 and Windows 98 desktop image on Novel
l 4.11 network for the Pacific Stock Exchange, including developing documentatio
n for project implementation procedures (No Down-time on Trading Floor 100% Succ
ess / SAT of 97.3%) Reason for leaving: Contract ended
EDUCATION
USC Marshall School of Business: Management Development Program (Jan-Mar 2010)
444 S. Flower Street Los Angeles, CA 90089-8204
East Los Angeles College: Business Computing Studies (Feb-May 1990)
1301 Brooklyn Avenue Monterey Park, CA 91754
Los Angeles Valley College: General Business Studies (Feb 90-Jun 91)
5800 Fulton Avenue Van Nuys, CA 91401
TECHNICAL DEVELOPMENT (Nov 2008 - Apr 2010)
Master CIW Administrator, CIW Professional
CIW Security Analyst
CWNA-Certified Wireless Network Administrator
CWSP-Certified Wireless Security Professional
CTP 2007: Convergence Technologies Professional
CCNA?Routing & Switching, Voice, Wireless, Security
CCDA?Network Design
Security Certified Network Specialist, Professional & Architect
IT Service Management (ISO 20000 & ITIL V3)
IT Operations Management (MOF 4.0)
Information Security management (ISO 27002)
Project management (PMI PMP V3)
CompTIA Security+ 2008
CERTIFICATION: ITIL V3, ISO 20000, ISO 27002, Microsoft Operations Framework 4.
0, CIW Administrator, CIW Security Analyst, CCNA (Routing & Switching, Security,
Voice, Wireless) & CCDA SCP: Security Certified Network Specialist, Professiona
l & Architect, Certified Wireless Network Administrator & Security Professional,
Convergence Technology Professional 2007, 2008 Security +, I-Net +, Network+, A
+
TECHNICAL EXPERIENCE: BiSL, ASL, Six Sigma for IT Mgmt, ITS-CMM, ISPL for Procur
ement, PRINCE2/2009, Implementing IT Governance, S5-LEAN, ISO 9001:2008, Famili
ar with NMap, Wireshark and ISA Server 2006 configurations, in addition to signa
ture analysis, Ethical Hacking techniques and building trusted networks. Window
s XP, NT, 2000 and 2003, Netware 3X, 4 and 5X, RHEL 5X, SUSE 10 & 11, AIX 5X, Co
mpaq Proliant servers, Dell PowerEdge Servers, IBM X-Series, P-Series servers an
d I-Series, Lotus Notes, Exchange, PCOMM, Exceed, SAP R3, PeopleSoft, Seibel, A
cronis, Altiris, Citrix/Metaframe, DB2, Rational Tools/ClearQuest, Oracle 8X and
9X, some SQL, Tivoli, WebSphere 5, VisualAge ,ISA Server 2006, BackOffice and M
S Office products. Cisco switches, routers and AP units; Aruba controllers and A
Ps. Various networked printers and copiers, tape units and tape libraries.