Ruth A.

Cisero
373 High Street
Fairfield, Connecticut Residence 203-579-1874
Cell 203-895-5836
E-mail rc7becee@westpost.net
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Highly motivated professional with extensive experience and accomplishments in a
ll areas of Sales, Customer Service, Operations, and Facility Management. Strong
skills in contract negotiations, business efficiency, financial controls and st
aff retention.
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HIGGINS GROUP REAL ESTATE, Fairfield, CT. 2004-Present
Real Estate Agent
Licensed Realtor working for 6 years selling residential homes and rentals. Doub
led sales in second year. Rented over 22 units in 2007, established representat
ive with Sacred Heart University to handle student rentals. Accomplished company
goal of $5M annually.
MITCHELLS DEPARTMENT STORE, Westport, CT. 2003-2004
Customer Service Manager
Managed 10 full-time and 15 part-time employees for this one-of a-kind, upscale
department store. Hired, trained and scheduled all employees. Handled all custom
er related issues; payments, phone orders, delivery schedules, alterations and t
ransfers between stores in Greenwich and Long Island. Responsible for closing da
ily and all cash and credit balances.
Product line included Hermes, Prada, Dolce & Gabbana , Jimmy Choo, Gucci and Esc
ada.
FILENES (Macys) Stamford, CT. 2002-2003
Counter Manager for Clinique
Responsible for 2 fulltime and 3 part-time employees. Sold product and schedule
d makeover
appointments daily. Controlled inventory orders and stock for counter. Balanced
sales to
register receipts. Pre-sold Clinique product at gift time always reaching stor
e goal. Brought
Clinique to the top selling cosmetic line for the first time in the Stamford sto
res history.
Improved yearly sales by 15 % while employed there. Store was closed.
INK
(formally) OLIVER-BARRETT FINE STATIONARY STORE, Ridgefield, CT. 2000-2002
Consultant to Owner while on Maternity leave, extended to 2 years.
Store Manager
Sold on front counter and managed all aspects of the store. Composed weekly sche
duled for 3 full time and 5 part-time employees. In charge of all due dates wo
rking with 2 full time graphic designers on custom inventions and announcements.
Negotiated with over 50 vendors buying and restocking on all product lines incl
uding Cartier, Mont Blanc, Crane and Checkerboard. Product line included statio
nary, leather goods (photo albums and journal.) greeting cards, pens, refills an
d custom made gifts.
ALLIED DIGITAL TECHNOLOGY, Hauppauge, NY. 1997-1999
Consultant to President and Chief Operations Officer
Customer Service/Operations
Reorganized the existing Customer Service Department. It consisted of 36 represe
ntatives handling all orders for manufacturing, schedules, inventory controls an
d direct contact with all Mayor Entertainment Companies. Responsibilities includ
ed reevaluation of current staff, job descriptions, performance reviews, compens
ation and distribution of workload. Reviewed current systems and training of em
ployees, updated operational procedures and improved communication with customer
s along with internal divisions. Company Sold in 1999.
WARNERVISION, DIVISION OF TIME WARNER, New York, NY. 1995-1997
Vice President Operations
Executive responsible for direction and coordination of all product manufacturin
g, packaging,
distribution, returns, freight, inventory planning and accounting. Developed and
directed product fulfillment efforts including implementation of new procedures
to improve order entry, distribution, delivery and collection. Managed custome
r service department with a staff of 25.
Improved relations and reduced problem calls by 35%. Re-negotiated vendor contra
cts and lowered manufacturing costs saving $2.5 M annually. Division relocated t
o California.
POLYGRAM GROUP DISTRIBUTION, New York, NY 1992-1995
Currently purchased by Universal Pictures
Vice President Manufacturing/Distribution
Directed and managed all facility and manufacturing plants for this $750M entert
ainment company. Oversaw staff of 50 employees in New York and an additional 75
service representatives located throughout the United States. Responsibilities
included all manufacturing of CD, audio and video duplication, inventory contro
ls, customized shipping requirements and insuring the highest level of customer
service and quality. Shipped over 150 million units annually, successfully meeti
ng deadlines to deliver to over 350 customers on the same day and time worldwide
. Newly released products shipped biweekly.
VESTRON INCORPORATED, Stamford, CT. 1981-1991
Vice President of Operations
Executive in charge of worldwide manufacturing plants for this $400M company. Ov
er a ten-
year period working from manager of manufacturing and inventory controls to vice
president of operations. This included overseeing all manufacturing, distributi
on, and customer service centers both domestic and international. Positions inc
luded; inventory controller, manager of customer service, director of worldwide
distribution and vice president of operations. Accomplished a 5% reduction in co
st on average per year. Responsible for $60M annual budget.
Education
.Rodger Ludlow High School- 1972-1976 Graduated Honor Role Student
American Management Association- Fairfield University
Completed 11 Certificate Courses