STEPHEN DOUGLAS COLEMAN

34904 Rhododendron Dr. SE

Snoqualmie, Washington 98065
Phone: 425-292-
Cell: 480-818-7122
dc7afdca@westpost.net
CAREER SUMMARY
I am a Loss Prevention and Security professional with leadership positions in mu
ltiple areas. I am an ardent believer in the philosophy and positive impact pro
active loss prevention can have on an organization. I've developed and implemen
ted many training programs for internal investigations, shoplifting, and interro
gations along with establishing camera security standards and protocols and cash
protection practices through software tools.
I recognize that technology alone will not substantially reduce loss but those w
ho properly utilize technology, coupled with effective training and mentoring, w
ill make the biggest impact on improving a company's financial health and lower
potential liabilities. Effective loss prevention is a "mindset". My qualificatio
ns and experiences will help your organization achieve those goals.
COMPETENCIES
Procedural Training Federal and State Laws Fraud Detection
Policies and Procedures Security Systems Criminal Law
Liability Issues Courtroom Experience Shrink Reduction
Interrogation Surveillance Risk Management

PROFESSIONAL EXPERIENCE
BASHAS1 SUPERMARKETS, Chandler Arizona
1978-Mar 2010
A 130 store retail supermarket chain, in Arizona, with $1.5 Billion in annual sa
les.
Manager Loss Prevention 1999-Mar 2010
Responsibilities: Oversight for camera and security systems, security guards, po
lice officers, internal training, major investigations, and multiple asset prote
ction programs. Supervised company's check cashing and data mining software prog
rams.
Accomplishments:
* Implemented check cashing software which resulted in 50% decrease in bad
check losses
* Implemented Data Mining software for fraud detection and cash handling pro
cedures
* Introduced Greeter Guard program to address organized retail theft and red
uce labor costs by $2 million annually
* Renegotiated new pricing on guard program saving $57,000.00 per retail loc
ation
* Completed camera system upgrade to remote digital technology, eliminating
travel and labor expenses to stores for updates, troubleshooting and video retri
eval
* Partner with retail VP's, District Managers and Store Management to identi
fy areas of high shrink and implemented effective shrink reduction practices
* Assist Risk Management Department on issues relating to liability issues
* Work with I.T. Department to insure security and compliance issues for int
ernal network and PCI compliant program(s)
* Recruited, hired, trained and managed/authorized all camera, DVR repair an
d installations.
* Authored all service level contracts, pricing and confidentiality agreemen
ts for vendor companies

Senior Loss Prevention Investigator 1996-

1999
Responsibilities: Managed all Shoplift Agents, Regional L.P. Investigators, came
ra systems, security guards, off-duty police officers, policy documentation and
training for corporation.
Accomplishments:
* Prepared proposal for major camera installation and upgrades
* Obtained capital budget approval to upgrade existing camera systems to dig
ital technology
* Successfully negotiated price for digital camera technology that resulted
in $500,000 saved against original budget.
* Trained new Shoplift Agent(s) & Regional L.P. Investigators on proper law,
procedures and liability practices
* Developed proactive relationships with local law enforcement agencies in a
ll counties.
Assistant Director of Loss Prevention
1980-1996
Responsibilities: Assisted Director of Loss Prevention to achieve maximum effec
tiveness of the department by creating formal documentation, training, and budge
t(s) for department
Accomplishments:
* Documented seventy (70) formal loss prevention/store policies and procedur
es into a company manual for corporation
* Revised and updated policy and procedures for shoplift, burglary, robbery
and bomb threat situations
* Directed the creation and filming of a shoplift training video for Store M
embers and Loss Prevention personnel
* Administered installations of the first electronic alarm monitoring system
s for retail stores.
* Conducted and/or supervised all major internal investigations
Security Agent 1978-1980
Responsibilities: Responsible to Director of Loss Prevention for internal theft
and shoplifting prevention. Department included (7) agents as direct reports.
Accomplishments:
* Hired and trained agents for field work in stores (avg. 3 year tenure foll
owing training)
* Developed security standards for department and store personnel
* Formalized and completed training programs for shoplift and internal inves
tigations
* Worked shoplift detail; apprehending shoplifters including subsequent pros
ecution and conducted internal investigations
INDEPENDENCE POLICE DEPARTMENT, Independence, Missouri
1978-1973
Public Law Enforcement
Police Officer Independence Missouri
Responsibilities: Served as a Uniform Patrol Officer, Vice Squad (crimes agains
t persons), and served as High School Liaison officer for all Junior and Senior
High Schools (4) Senior HS's & (7) Jr. H.S.'s)
Accomplishments:
Received (8) departmental letters of commendation during my tenure.
EDUCATION and TRAINING
Central Missouri State University
Regional Center for Criminal Justice Associate Certified Fraud
Examiner