JEFF NAVE

6s165 Lakewood Drive * Naperville, IL 60540

Cell: 630.667.3621 * jn7ac742@westpost.net
Linked in Profile-www.linkedin.com/in/jeffnave

SENIOR OPERATIONS MANAGER

Accomplished professional with dynamic career in operations management within fo
od service industry, including recent experience as franchise owner and senior-l
evel roles with Panera Bread, Boston Market, and Bakers Square. Proven capabilit
ies in organizational development, strategic planning, and relationship manageme
nt. Highly skilled in recognizing organization's strengths and challenges; devel
oping and executing programs that enhance business systems and increase revenues
. Sound background in finance and human resource management; oversee budgets, ma
nage resources, and lead training programs. Coach staff to achieve maximum poten
tial and leverage employees' personal skills and capabilities in most effective
manner. Communicate well with staff at all levels, from line staff to C-level ex
ecutives. Visionary manager who balances creativity with bottom-line sensibility
to drive positive results and provide outstanding client experiences. Core capa
bilities in:
Turnaround Situations * Employee Recruitment & Development * Staff Training * H
R
Succession Planning * Performance Monitoring * Team Building * Market Developme
nt *
Expense Control * Budgeting * P&L * Sales Planning/Forecasting Revenue Generatio
n * Site Selection * Customer Relations * Vendor Management * Financial Manageme
nt
Marketing & Promotions * Strategic Planning * Store Openings
PROFESSIONAL EXPERIENCE
MY OWN BUSINESS, LLC, Chicago, IL 2007-Present
Franchisee/Owner/Operator - Dunkin' Donuts / Baskin Robbins
Oversee all aspects of 10 store Area Development Agreement business startup, inc
luding business planning, budgeting, vendor management, and staffing. Hire, Trai
n, Supervise employees. Monitor daily operations and provide prompt, friendly, a
nd courteous assistance to customers. Awarded best new small business award from
the Chamber of Commerce. Recognized by Dunkin' Brands as top 10 operator of Dri
ve thru speed and accuracy. Increased sales by 50%!
PANERA BREAD, LLC, Richmond Heights, Mo 1995-2007
Vice President -Operations, 2001-2007
Appointed to develop, implement, and direct organization's retail operations in
order to maximize revenues and increase gross margins. Determined future growth
and financial objectives; monitored performance to ensure actions aligned with c
ompany's strategic goals. Identified and tapped growth markets and successfully
turned around underperforming outlets. Awarded "Golden Scalpel" for effective co
st balancing, saving the corporation 4 million dollars.
Regional Director of Operations - Midwest, 1998-2001
Skillfully managed, oversaw, and coordinated operations of three large markets.
Visited cafes to ensure consistent application of company policies; identified a
nd implemented measures to standardize business approach among locations. Provid
ed oversight of district managers and staff members. Awarded "Mother Bread" awar
d for exceptional people retention, cost balancing, and overall operations in 3
major markets.
Area Director - Chicago, 1996-1998
Executed sales and marketing plans for restaurants as company pursued goal of op
ening 40 new locations.
Grew sales by 80 million dollars!
District Manager - Chicago, 1995-1996
Oversaw operations of 10 cafes, which were first "St Louis Bread Company" locati
ons outside of St. Louis market. Vetted and trained new franchisees on the "new"
Panera inaugural concept . Assisted in concept evolution and system and trainin
g program development. Led Change efforts to transform the St. Louis market to "
new" format and operating programs. Recognized by the "Presidential Quality Proc
ess Improvement Award".
BOSTON MARKET, Detroit, MI 1994-1995
Managing Partner - Future Growth JVP
Selected by senior leadership to assist in the creation of the new "Breakfast co
ncept", later known as Einstein's Bagels restaurant in Michigan. Operations subj
ect matter expert for baking operations. Played critical role in successfully op
ening five locations in one year.

BAKERS SQUARE- VICORP RESTAURANTS, Chicago, IL 1981-1994

Regional Manager - Detroit Operations, 1993-1994
Appointed to develop, implement, and direct organization's retail operations in
order to "Turn Around" an under performing market of 12 stores. Determined futur
e growth and financial objectives; monitored performance to ensure actions align
ed with company's strategic goals. Saved the market from closure by increasing
sales and balancing costs. Deemed "Financially brilliant" by top management for
innovative sales building.
Director of Training and Recruiting- Midwest, 1991-1993
Skillfully managed, oversaw, and coordinated the hiring and retention of our gre
atest assets. Increased retention rates by 40%
Director of Operations Quality Improvement - Chicago, 1989-1991
Lead the system improvement quality circles to determine process errors in opera
tions and implement corrective measures. Used comparative effectiveness techniqu
es in order to realize 2 million dollars in annual savings. Reporting directly t
o the President.
Area Director of Operations - Chicago, 1982-1989
Oversaw operations of 10 cafes, consistently ranked best in market.
General Manager - Chicago, 1981-1982
Masterfully operated various bakery stores in the Chicago market.

WENDY'S- CITY CORP., Chicago, IL 1975-1981

District Manager -Chicago, 1977-1981
Oversaw operations of 10 cafes. Played critical role in growing the concept and
successfully opening seven locations in one year.
District Relief Manager - Chicago, 1976-1977
Operated troubled restaurants until permanent management could be put in place.
Cited by one area Director as "Jeff is the best way to increase sales by an eas
y 10%"
General Manager - Chicago, 1975-1976
Trained on the system and promoted to General Manager within 6 months. Operated
various stores in the Chicago market.

EDUCATION AND COMPUTER SKILLS

Bachelor of Science in Business Management, Northwood University - Midland, MI.
Proficient with Microsoft Office products, including Word, Excel, Outlook, and P
owerPoint; and Windows OS
Numerous awards and certifications in this great food service industry