Elisa Lichtenstein

10655 Gramercy Place Unit 360

Columbia, Maryland 21044
443-745-9969
el7a6ca2@westpost.net
Summary of Qualifications
Results oriented sales professional with exceptional interpersonal and communica
tion skills. I am currently working on obtaining my MBA with an emphasis in Info
rmation Technology. Extensive understanding and experience in the following broa
d based competencies:
Consultative Sales
Complex Solution Selling
Sales Management
Time Management
Strategic Planning
Client Service Satisfaction
New Business Development
Territory and Customer Service Management
Key Account Acquisitions/Retention
Account Management
aDemonstrates expertise in promoting products and services and developing team a
ssociates to maximize company profits.
aProven sales ability to cultivate productive, long term business partnerships w
ith key corporate decision makers to achieve company sales goals.
aExcellent qualifications in strategic planning with comprehensive knowledge of
organizational development, team building and project execution.
aDemonstrates capability to simplify complex sales environments with all Senior
Executive Level Management and Corporate Decision Makers.
Work Experience
Sr. Voice/Data Consultant
11/2009 a" Present Global Owings Mills, MD
Responsible for developing key business accounts and consulting with IT Director
s, CEOas, owners and all key decision makers in re-evaluating their network infr
astructure to reduce associated budgetary cost.
General Sales Manager
4/2007 a" 11/2007 Cox Enterprises Laurel, MD
Implemented corporate sales policies, objectives and initiatives. Responsible fo
r developing and training new sales team, establishing new business partnerships
, working with clients in collections, maintaining competitive edge in the indus
try with training, motivation and strong team building initiatives.
Senior IT Sales Executive
4/2006 - 9/2006 ELEVI Associates Laurel, Maryland
Responsible for identifying strategic business teaming partners/opportunities fo
r Network, Application and IP Management Solutions. Worked with project engineer
(s) to support current and future project needs while providing leadership and d
evelopment from an account management perspective and identified new clients for
current and future staffing needs. Generated business partnerships with General
Dynamics, Prometric Thomson
Learning, Ericsson Federal, Inc. Integrated Technology Solutions, USLEC and PCCW
Global.
Waitress
11/2004 - 2/2006 Romanoas Macaroni Grill Columbia, Maryland
aWorked with General Manager to insure customer dining experience exceeded antic
ipated customer expectations by offering exceptional customer service.
aWon company contest for providing the highest level of customer service based o
n rankings from customers.
aTrained and motivated new servers to perform duties according to company standa
rds.
Director of Sales
4/2003 a" 9/2004 Careers USA, Inc., Baltimore, Maryland
Directed and implemented organizationas sales policies, objectives and initiativ
es. Maintained existing business partnerships and established new business contr
acts with referrals and prospecting. Performed weekly sales meetings to provide
direction and coach staff to ensure financial objectives were being achieved. Hi
red, trained and motivated sales staff to perform recruiting duties and facilita
te established weekly sales goals.
aEstablished multi national contract with Fortune 500 Property Management firm
including all 40 offices on the east coast.
aGenerated long term business partnerships with United Way, Goodwill, American R
ed Cross, NAACP, Sinai Hospital, Baltimore Area Convention Center, M&T Bank, St.
Agnes Hospital & OCC Locating Services.
Senior Account Executive
10/2002 - 3/2003 XO Communications, Inc., Seabrook, Maryland
aSelected from a competitive group of candidates to exclusively sell Integrated
Voice and Data services to civilian government agencies and commercial business
accounts throughout Maryland, DC & Virginia. Designed service proposals and prov
ided cost effective solutions to all levels of senior management and key decisio
n makers which included working with Sales Engineers to design and configure tec
hnical infrastructure applications.
aThoroughly researched prospectsa business to effectively market voice, data and
broadband Internet services to executive management levels.
aPrepared monthly sales forecasts and account status reports for Management team
with critical information needed to manage and support necessary sales activiti
es.
aExecuted strategic sales goals to prioritize new business development, opportun
ity expansion and maintenance of existing accounts.
Senior Service Account Manager II
1/2000-9/2002 Intermedia Communications, Reston, VA
aResponsible for developing vertical markets of new business accounts with prope
rty managers, business tenants and civilian government agencies all located in C
lass A buildings. Territory included Washington D.C., Virginia and Maryland sell
ing Nortel Meridian phone systems and integrated voice and data services utilizi
ng the private point-to-point network of Intermedia Communications.
aPerformed in-depth analysis to capture understanding of prospects infrastructur
e identifying revenue opportunities for voice, data, cabling, and hardware and V
OIP solutions.
aProvided unsolicited proposals to all levels of senior management and key decis
ion makers detailing money saving options for optimizing internal networks to ex
pand business opportunities.
aOverachieved annual sales quota by 114%, 125%, 173%, 102%, 2001
aMiller-Heiman Graduate.
aCisco Trained.
aPromoted to Senior Service Account Manager II.
Senior Account Executive
3/1998 - 1/2000 Winstar Communications, Baltimore, Maryland
Primary responsibility was to exclusively build strong business partnerships wit
h property managers and business tenants throughout Baltimore City and Baltimore
County which resulted in extraordinary accomplishments described below:
aEstablished new business market by cold calling, referrals and networking.
aExhibited effective territory management by successfully managing account base
of over 75 new business partnerships and achieving 85% of sales in designated Wi
nstar buildings.
Exhibited effective territory management by achieving 85% of sales in Class a Wi
nstar Buildings.
aQuarterly over achievement of sales quota by 313%, 142%, 219%, and 146% respect
ively in 1998.
aAchieved Presidents Club status in 1998 and 92% YTD new-billed revenue in 1999.
Account Executive
3/1992 - 1/1998 LDDS/ MCI/WorldCom, Los Angeles, CA
aSelf generated new clients by cold calling, telemarketing and referrals. Respon
sible for selling voice products including new product enhancements to commercia
l business accounts.
aRanked #1 of 12 sales representatives in office 1993.
aRanked #6 out of 104 of NBR in California 1995.
aRanked #2 in 1996 and #4 in 1997 resulting in YTD overachievement 227% 1995, 16
6% 1996%, 245% 1997.
aConsistent quota club winner 1993, 1995, 1996, 1997.
aIncreased sales territory over 65%.
Senior Account Executive
1/1990 - 10/1992 American National Telecom, Los Angeles, CA
aExclusively sold voice products and established new business clients by cold ca
lling, referrals and telemarketing.
aPromoted to SAE within 6 months of being with the company. (Standard was one y
ear).
aReceived aMost Improveda Salesperson three times in 1991.
aImplemented new product enhancements for Los Angeles market.
Professional Skin Care Consultant
8/1983 a" 10/1998 Mary Kay, Inc. Beverly Hills, CA
Trained to educate women on the benefits of managed skin care and makeup techniq
ues. Perpetuated sales by marketing within the corporate infrastructure through
networking and prospecting.
aWinner of first car program 1985.
aRanked #1 in sales performance 1986, 1989, 1992, 1995, and 1996.
aCoordinated District Sales meetings.
aMotivational speaker at various functions.
Education
California State University Northridge, Northridge, California
aBachelor's Degree in Psychology
-MBA University of Phoenix Graduating 09/2011
Skills
Certified in Advanced Data Applications; DSL Technology; Internet/Intranet Techn
ology; TCP/IP Technology. Trained on CISCO, Meridian and Nortel products. Compet
ent in Microsoft Office Suite, Word, Excel, PowerPoint, MS Outlook, Publisher. M
iller Heiman Graduate; Outside B2B Sales. Territory, Account and Sales Managemen
t. ACT II Data Management.

Elisa Lichtenstein Resume C

onfidential