Kanasha Seales

750 East 79th Street 1st Floor Brooklyn NY 11236

(C) 347 350 1047 (H) 347 713 3529 ks798e18@westpost.net
Objective: To attain a position in Quality Assurance or Clinical Research.
Administrative Services Supervisor
Experienced Task Manager-Strategic Planning
An accomplished, results-driven Supervisor, with 6+ years of experience in labor
atory services. I have a record of satisfying internal and external medical prof
essionals by delivering exceptional service and fulfilling their needs by meticu
lously working as an efficient liaison. Sustains extensive knowledge in laborato
ry functionality with expertise in Oncology (strong concentration), Reproductive
, and Neuropathy testing.
- Account Management -Team Leader /Trainer -Healthcare Project Ma
nagement
-Quality Assurance -Laboratory Support -Product Design
Support
Education / Computer Skills
* M.S Clinical Research Management /College of Nursing and Healthcare Innovation
- Arizona State University, Spring 2011
* B.A. Degree in Biology/Minor in Chemistry - St. Thomas University Miami, FL 20
03
* Windows 98, 00, Millennium, Adobe Illustrator, Oracle, SalesLogix
* Knowledge of OSHA, HIPAA, GMP and HAACP principles
* Received Leadership Plaque from Senator Charles Schumer, 1996
Experience
Therapath Pathology, New York, NY 2009-Present
Administrative Services Supervisor
Supervise the day-to-day functions of Accessioning, Reporting and Client Service
s
* Maintain and prioritize wordload for a group of 12 employees
* Member of the Business Development Team; daily discussions on maximizing clien
t volume
* Implements corrective action plans
* Performs monthly audits in laboratory operations
* Maintains Standard Operating Procedure manuals
* Manages Clinical Trials for the organization with both academic and clinical i
nstitutions such as University of Michigan and Biogen
* Initial contact for all new accounts
* Provides support to neuropathologists in analyzing epidermal nerve fiber densi
ty
* Assists in the intake and check in of all specimens
* Review all drafts of reports after neuropathologists findings before releasing
* Motivates employees to move toward self-development and independence through a
curriculum designed to meet the needs of each individual
Genzyme Genetics, New York, NY 2007-2009
Account Manager/Service Assurance Analyst
Provided ongoing client support to existing top tier accounts in the New York Re
gion. Worked in conjunction with Sales and Client Services to ensure retention o
f client business
* Managed accounts with revenue meeting and exceeding 350,000 annually
* New York Region maintained #1 territory under my management exceeding goals by
 millions
* Primary client contact to maintain positive client perception
* Main contact for inbound calls from sales on trouble-shooting issues
* Work with Sales to assist in the account management of uncovered territories
* Prepare and deliver presentations
* Coordinate special projects
* Assisted in the development of new policies and procedures; Standard Operating
Procedures (SOPs)
* Created reports that demonstrated client volume
* Visited clients with Sales to create a stronger relationship between myself an
d the client
* Played a major role in choosing and creating Siebel system that will be used i
n every lab in our network
Genzyme Genetics, New York NY 2004-2007
Technical Rep/Client Services Lead
Spoke with clients regarding test results, specimen requirements, and what would
be best for their patients. Appropriately documented call activity.
* Provided Technical support in the Oncology Line for client services
* Available for inbound and outbound support in the call center
* Safety officer and First Responder for Client Service Department
* Led client services team to produce above and beyond the Genzyme Genetics stan
dard
* Trained Staff on routine procedures
* Assisted in the development of new policies and procedures; Standard Operating
Procedures (SOPs)
* Maintained staff schedule and timecards
* Would audit Client Service calls to ensure quality to customers
* Provided support to the sales team, ensuring all sales and service objectives
were met
* Assisted in the training of new customer service representatives and associate
s
* Liaison for sales and internal doctors
* QAed patient documents to guarantee accuracy
Woodhull Medical Center, Brooklyn, NY 2004-2005
Volunteer for the Pathology Department
Assisted in grossing and in how to properly describe and sample tissues.
* Transcribed pathologists findings
* Assisted in clerical duties including but not limited to filing slides, and pa
tient charts
* Assisted in histology lab by prepping slides and specimens
* Assisted pathology with transportation of specimens
* Assisted in the Gross room
* Improved processes such as turn around time and work flow