Sheryl K.

Martinez
608 Norman Dr.
Cary, IL 60013
847-639-4460
sm78647a@westpost.net
Objective: An interesting position with a growing company

Experience: Contract Trainer

Currently: PNC Bank Chicago, IL
Conducting New Employee Orientation training, Foundations Training (about the ba
nk), and teller training
Experience: Midwest Bank and Trust Co. Roselle, IL
Corporate Training Officer 12/12/2006 to 4/3/2009
* Conducted interviews and administered pre-employment skills assessment to eval
uate cash handling and computer skills of teller candidates to reduce turnover.
* Established electronic tracking system to monitor and record tuition reimburse
ment expenses.
* Designed courses as part of a Teller curriculum including new hire training, s
ales and customer service.
* Responsible for facilitating classes including training for tellers, new emplo
yee orientation, sales and customer service.
* Managed Roselle Learning Site. Responsibilities included managing room reserva
tion, equipment and ordering of supplies.
* Partnered with Retail client to develop bank policies and procedures.
* Worked with Articulate programs, Go to Meetings, MicroSoftWord, Excel, and Pow
erPoint.
* Utilitzed BVS Performance System LMS to set up courses, track completion recor
ds, create curricula and course schedules.
LaSalle Bank Lake Zurich, IL
Training Specialist Aug. 1997 to Oct. 2006
* Managed one of 8 learning sites, including 2 technical training rooms, assisti
ng students with multimedia appointments, ensuring properly functioning computer
s, ordering supplies, updating procedures.
* Managed & co-managed projects from start to finish, ranging from the design of
a new class to the implementation and training of it for all training sites in
IL and MI.
* Conferred with Senior Level management on retail curriculum and monthly accomp
lishment reports.
* Designed classes such as 5-day teller training program, safe deposit box train
ing and referral course.
Teller/Assistant Teller Supervisor May 1995 to 1997
Processed deposits, withdrawals, loan payments, check cashing
Balanced teller drawer, vault teller, assisted tellers when they balanced
Found teller differences
Referrals
Balanced ATM's
Scheduled breaks/lunches
Sell/balance Traveler's Cheque's, Money Orders, Cashiers Checks, license sticker
s
Opened/closed branch
Ordered currency
Customer Service/problem solving
Compliance
New Accounts Counselor/Banker April 1989 to May 1995
Customer Service/Referrals
Open new accounts make referrals when appropriate
Answered phone
Solve problems
Training new bankers
Compliance
Teller/Special Service Teller March 1987 to May 1989
Processed deposits, withdrawals, loan payments, check cashing
Balanced teller drawer, vault teller, assisted tellers when they balanced
Found teller differences
Referrals
Balanced ATM, fixed it when jammed
Rolled coin
Compliance
Sell/balance Traveler's Cheques, license stickers, money orders, cashier's check
s

Education:
Kaplan University On-Line
Year 2010: BS in Psychology/Child Development Current
Harper College Palatine, IL
2 Associate Degrees - Applied Science; Science 1986
Langevin Training: Certificate Trainer
Bob Pike seminars: Train-The-Trainer Boot Camp; Instructional Design for Partici
pant Centered Training
References: Available upon request