~ TECHNICAL SALES REPRESENTATIVE / STORE MANAGER ~

QUALIFICATIONS PROFILE

Highly motivated and results-driven professional offering broad-based experience

in sales, marketing, and business management experience. Well versed in creatin
g effective marketing strategies and plans to increase sales, capitalize on grow
th opportunities, and maintain profitable store operations. Excels in leading em
ployees to foster team unity toward fulfillment of corporate target goals as wel
l as in establishing win-win relationships and addressing diverse customer needs
to provide innovative solutions. Proven ability in a fiercely competitive, fast
-paced environment with dedication to superior service.

AREAS OF EXPERTISE

* Store Management and Operations * Marketing and Promotional Campaigns

* Competitive Market Research and Analysis * Strategic Sales Action Plan
* Product Positioning and Branding * Customer Service and Relations
* Interpersonal and Communication Skills * Excellent Presentation and Negotiatio
n Abilities
* Leadership, Training, and Team Building * Problem Resolution and Decision Maki
ng

EMPLOYMENT HISTORY

STORE MANAGER OCT 2007-PRESENT

AKZONOBEL-GLIDDEN PROFESSIONAL COATINGS * DALLAS AND LEWISVILLE, TX
Direct and coordinate all aspects of daily store operations with focus on sales,
marketing, customer service, and leadership. Train and mentor staff to achieve
their highest level of performance. Foster a positive working environment and te
am unity to improve productivity and increase profits. Build and cultivate long-
term quality relationships with customers to provide total satisfaction as well
as to generate sales and new business opportunities. Regularly interact with cli
ents to provide prompt response to inquiries concerning products and services as
well as to address and resolve complaints under time constraints.
Notable Achievements:
* Achieved sales and profit goals by effectively controlling expenses, inventory
, shrinkage and growing net contribution
* Gained comprehensive knowledge in decorative coatings markets and sales operat
ions as well as strategies in expanding customer base
* Instrumental in augmenting store sales consistently each year
TECHNICAL SALES AND SERVICE MANAGER APR 2005-OCT 2007
NIKE-TECH, INC. * ALVERADO, TX
Applied dynamic leadership talents to staff of sales and technical service of me
tals and mirror paint coatings. Reviewed operational records and reports to proj
ect sales and determine profitability. Conferred with potential customers regard
ing equipment needs and advise customers on types of equipment to purchase.
Notable Achievements:
* Formulated and implemented innovative chemical product development to promote
products and services
* Resolved customer complaints concerning sales and service and monitored custom
er preferences to determine focus of sales efforts

TECHNICAL SERVICE MANAGER

MARKET MANAGER JAN 2003-APR 2005
JAN 1992-JAN 2001
THE VALSPAR CORP * GRAND PRAIRIE, TX
Evaluated marketing strategy based on knowledge of establishment objectives, mar
ket characteristics, and cost and markup factors. Conducted sales forecasting an
d strategic planning to ensure the sale and profitability of products, lines, or
services, analyzing business developments and monitoring market trends. Served
as liaison between the entire sales force, the laboratory personnel, and the pro
duction staff.
Notable Achievements:
* Initiated the development of quality of mirror paint coatings
* Formulated innovative marketing strategies, campaigns, and sales promotions to
increase brand awareness and elevate sales
MARKET MANAGER APR 2001-JAN 2003
AKZO NOBEL COATINGS * WAUKEGAN, IL
Oversaw product development and monitored trends that indicate the need for new
products and services. Determined the demand for products and services offered b
y a firm and its competitors and identified potential customers.
Notable Achievements:
* Functioned as a market manager for Akzo Nobel's North American Mirror Coatings
Division and directly reported to the Coatings Group in Vilvoorde, Belgium
* Innovated pricing strategies with the goal of maximizing the firm's profits or
share of the market while ensuring the firm's customers are satisfied

EARLIER CAREER

TECHNICAL SALES * SUREGUARD INCORPORATED, GRAND PRAIRIE, TX 1990-1992

SALES MANAGER-USA * MERCKENS LACKCHEMIE, CARROLLTON, TX 1989 -1990
SALES MANAGER / CHEMIST * LILLY INDUSTRIAL COATINGS, INC., DALLAS, TX 1983-1989
TECHNICAL SALES CONSULTANT * LONDON LABORATORIES LTD., WOODBRIDGE, CT 1981-1983
TECHNICAL SALES CONSULTANT / CHEMIST * MIRROLAB, INC., ADDISON, TX 1979 -1981

EDUCATION

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION

* University of Illinois, Chicago, IL
BACHELOR OF ARTS IN BIOLOGY
* Trinity College, Deerfield, IL

KEY ACCOMPLISHMENT
U.S. Patent Holder

ACTIVITIES

Actively involved in church leadership for more than 20 years