Elias Rivera

201 Londonderry Lane Getzville, NY 14068

(716)984-4499 ~ er60c3ba@westpost.net
Summary of skills
* People - I have learned that the key to productivity, efficiency, and meeting
company objectives is in how well you can work with people. This has been one o
f my strengths in all of my evaluations over the last few years.
* Leadership -Focusing some of my energies, over the last couple of years, in u
nderstanding and applying leadership skills has lead to better business results
.
* Customer Focus - At Raymour all results are measured, in part, by how the cust
omer perceived their experience. I consistently improved customer experience in
dicators firstly by applying focus and secondly by applying measures where they
were not in place.
* Goal Orientation - Never take your eye off the goals. Senior Management is ch
arged with the development of goals that weaved together, yield the best results
for the business. My diversified experience at Raymour, Customer Service, Sales
, Inventory and Distribution gave me the ideal experience for my most recent rol
e as Regional Director of Operations because I understood the relationships betw
een the various disciplines.
* Fiscal Responsibility - At Raymour I improved our financial results year on ye
ar by a significant percentage. Quote from my last evaluation "EJ leads his te
am awareness in this area as though he owns the business"
* Process Orientation - Early in my career I learned the importance that process
es play in the productivity of staff and the management of key functions. A wel
l defined process can reduce risks, create consistency, and alleviate efforts as
sociated with performing tasks
* Safety Focus - Safety is my number one value. Constantly speaking about and l
eading by example helped to Improve safety results (number of injuries) year on
year by applying the appropriate level of focus.
Experience Highlights - 12 years of diversified experience with Raymour and Flan
igan Furniture
March 2009-Present - Regional Director of Operations
* Responsible for the Operations, Distribution, and Inventory of furniture for s
even locations which consisted of 6 showrooms and 1 service center.
* Accountable for the day to day operations for 60 employees.
* Weekly, monthly, and yearly forecasting of expenses, sales and labor, in-line
with annual budget.
* Created and implemented tools and procedures to help control shipments.
March 2005-March 2009 Distribution Manager
* Responsible for the distribution of all furniture for the entire Western New Y
ork area.
* Accountable for the day to day operations for 30 employees.
* Upstate New York Safety Committee Director.
April 2003-March 2005 Sales Representative
* Achieved and exceeded corporate goals in regards to monthly quota.
* Sold over $400,000 in furniture in a part-time position.
.
June 2001-April 2003 Inventory Controller
* Responsible for inventory of seven locations.
* Created and implemented excel spreadsheets to help in the inventory process.
June 1997-June 2001 Customer Service Manager
* Responsible for the accounting of sales transactions.
* Maintained a high level of customer satisfaction in regards to the sale, inqui
ries, and issues of the customer.
Education
* Attended Erie Community College part-time while advancing my career from 1998-
2003.
Achievements
* Was the general contractor in building my home