Gustavo A.

Castets
5 Redwood Rd, San Anselmo, CA 94960
Phone (cel.): 415-488-3708
E-mail: gc7564b4@westpost.net
US legal status: US permanent resident
Available to relocate and start working on short notice
Professional interests
I am an experienced IT professional looking to continue my career in a motivatin
g organization where I can help in the areas of technical sales, marketing supp
ort, customer business solutions architecture, consulting systems engineering, c
ustomer support, education, technical documentation, project management.
Skills
a Excellent customer relationships, customer trusted advisor, build company repu
tation
a Technical sales, customer calls, proposal preparation, responding to RFPs
a Technical account management, customer support and critical situation manageme
nt
a Customer business IT solutions architect: design and proposal
a Business partners technical development and support
a New product announcements, requiring rapid familiarization and building networ
ks to gather requirements and produce information
a Develop technical publications, classes, and workshops.
a Experienced technical presenter, hands-on classes education.
a Develop and maintain collaborative relationships across the organization
a Hardware installation planning and configuration
a Project planning and management
a Extensive technical experience in complete IBM portfolio of storage products a
nd solutions: DS8000, XIV, DS3000, DS4700, DS5000; NetApp Nseries disks N3300, N
3600; LTO tape drives and libraries: TS3100, TS3200, TS3584; tape virtualization
engines TS7700, TS7500; data deduplicator TS7650 ProtecTier; Brocade and Cisco
SAN switches; SAN Volume Controller; Business Continuity solutions.
a Certified Field Technical Sales Specialist by the IBM Professional Career Boar
d in 2003
a Certified Midrange Storage Technical Support by Prometric in 2010
a Fluent in English and Spanish, both written and oral
Work experience
IBM Systems and Technology Group a" Sales and Distribution
Field Technical Sales Specialist Storage Products
2008 - Present
Technical pre-sales of the complete disk and tape product line, virtual storage
solutions and Business Continuity solutions in the mid-market territory. My act
ivities include:
a Customer calls to evaluate customer requirements, discuss alternatives, propos
e solution
a Design and configuration of proposed storage solutions; also integrating DR so
lutions
a Capacity planning and solution sizing using modeling tools
a Working on proposals, configuring for pricing, answering to RFPs
a Product announcements and product sales presentations
a Business Partner training and education
IBM Global Delivery Services
IT Specialist Storage Administrator
2006 a" 2008
Storage administration of disk subsystems, tape libraries, and virtual tape serv
ers in z/OS mainframe environments for customers in US:
a Storage administration using disk and tape management systems DFsms and DFrmm
a System configuration and setup for new storage installations
a Planning and executing data migrations
a Planning, implementing, and testing Disaster Recovery procedures
IBM Global Services a" Strategic Outsourcing
IT Solutions Architect
2004 a" 2006
Design and proposal of solutions for customers considering IT outsourcing:
a Perform due diligence investigation to assess customers IT processing and infr
astructure
a Designing the optimal solution both from a technical and a financial perspecti
ve
a Presenting and discussing the proposed solution with IBM and customer manageme
nt
a Working on the proposal with the sales team
IBM US International Technical Support Organization - San Jose - California
IT Project Leader a" Technical Writer a" Storage Products
2001 - 2004
I was author and team leader of the world wide experts with whom I developed the
IBM technical publications known as Redbooks. My activities included:
a Planning the publication contents
a Consulting with the product development and test teams
a Managing and assisting the team of technical people writing the Redbook
a Meeting the milestones to have the publication available on the planned date
a Doing the final reviews and corrections, both technical and editorial
During this period I authored seventeen publications on disk and tape products:
http://www.redbooks.ibm.com/cgi-bin/searchsite.cgi?query=gustavo+castets
Several of these publications or complete chapters were dedicated to Business Co
ntinuity implementations. I also prepared and delivered technical presentations
and education workshops in US and Germany.

IBM Argentina Systems and Technology Group a" Sales and Distribution
Field Technical Sales Specialist Storage Products
1996 - 2000
Technical pre-sales of the complete disk and tape product line, virtual storage
solutions and Business Continuity solutions with geographic coverage of Argentin
a, Chile, and Uruguay.
a Customer calls to evaluate customer requirements, discuss alternatives, propos
e solution
a Design and configuration of the proposed storage solutions
a Capacity planning and solution sizing using modeling tools
a Working on proposals, configuring for pricing, answering to RFPs
a Product announcements and product sales presentations
a Business Partner training and education
a Customer support for initial planning and installation of new hardware
a Customer critical situation management
IBM Argentina IBM Global Services
IT Project Leader
1994 - 1995
a Planning, coordination, resources management, customer relationships and custo
mer satisfaction, in a project to implement a JDEdwards ERP package in Telecom A
rgentina
a Planning and resource management within a joint venture company that IBM had w
ith Telefonica de Argentina to provide network services.
IBM Argentina Public Sector Branch Office
Account Systems Engineer
1986 - 1993
Technical account management for Federal Government mainframe large accounts:
a Managing customer relationships and support; critical situation management
a Being the customer IT technical advisor: hardware, software, and solutions
a Design and configuration of proposed IT solutions
a Configuring for pricing; answering to RFPs; proposal writing
a Assisting customers in new hardware and software installation planning and upg
rades
a Helping customers plan and execute data migrations as well as computer center
moves
IBM Argentina Mainframe Support Group
Systems Engineer a" z/OS Specialist
1979 - 1985
a Hands-on customer support for z/OS operating system installations and migratio
ns
a Systems performance analysis and capacity planning
a Customer education and presentations on new hardware and software functions
Education
University: Universidad Tecnologica Nacional a" Buenos Aires - Argentina
Degree: Mechanical Engineer, equivalent to Master of Science (MS) degree 6 years
course
Graduation date: December 1979