Keith E.

Mayer
1417 Ringling Avenue
Johnstown, PA 15902
814-266-1424
km72c45c@westpost.net

CAREER SUMMARY
Senior Services and Volunteer Management: Well versed in all facets of implemen
tation, management and financial oversight in health care support services opera
tions. Strong problem solver and communicator with leadership skills. Ability to
work effectively at all organizational levels with both internal and external c
ustomers. Strong work ethic. Able to effectively manage people and processes. Ke
y skills include:

* Process Consultation / Evaluation

* Strong Analytical / Planning
* Collaboration / Administration
* Project Management
* Recruitment / Marketing
* Staff Training / Coaching
* Cost Reduction / Savings
* Community Outreach / Media
* Verbal / Written Presentation
* Performance Management
* Knowledge of Community Resources
* Budget Development / Oversight

PROFESSIONAL EXPERIENCE
Conemaugh Memorial Medical Center, Johnstown, PA 1982 - 2010
A tertiary, teaching hospital providing Trauma Care, Neonatal Intensive Care and
Aeromedical Transport services to patients across 11 counties in west central P
A.
Manager Volunteer Services 1994 - 2010
Reported to the Vice President of Human Resources / Chief Learning Officer. Man
aged recruitment, interviewing, orientation, placement, education and retention
of all volunteers. In collaboration with management, identified, confirmed and o
perationalized new volunteer work stations while ensuring process compliance wit
h JCAHO and PA DOH standards.
* Promoted program growth from 100 volunteers providing 18,000 hours of service
to 370 volunteers providing 52,000 hours of service.
* Initiated and grew HS and college student job shadowing program to 300+ annual
ly.
* Presented bi-annual human resource / volunteer practice management education m
odule to new department managers.
* Received 1996 National Mature Market Media Award: "Volunteer Recruitment."
* Narrated Conemaugh Connection television presentation: "Memorial Volunteering.
"
* Introduced a competency tool for performance measurement.
* Established an annual safety review management tool.
* Completed IT analysis resulting in the acquisition of the RUR Data System.
* Established the "Team Volunteer" practice of staffing critical volunteer stati
ons.
* Completed the integration of the former Mercy Hospital Volunteer Program in 19
97.
* Completed the integration of the former Lee Hospital Volunteer Program in 2007
.
* Appointed Manager of Memorial Medical Center Pastoral Care Services in 2008.
* Participated on the Memorial Medical Center outpatient services Patient Satisf
action Team.
* Developed and applied volunteer procedures to achieve HIPAA compliance.
Conemaugh Memorial Medical Center (continued)
Manager Priority Care 1989 - 2010
Priority Care is an older adult service program open to those age 55+ providing
select health services while achieving the goal of bonding members to the Conema
ugh Health System. Promoted total service lines through the presentation of educ
ational, informational and nutritional programming, promoting healthy lifestyles
, providing social opportunities, supporting and sponsoring various health scree
nings and representing the Health System in an outreach capacity. Communication
with the 20,000+ membership occurs via CHS system newsletter.
* Refined the membership newsletter process in content editing and mailing proce
ss.
* Increased total membership to 20,000+, primarily in Cambria and Somerset Count
ies.
* Consistently promoted CHS service lines including Conemaugh Home Health, Memor
ial Medwell, Medcare DME, Joint Advantage and Nurse Telephone Triage.
* Recognized by AARP as the chief regional sponsor of the Adult Driver Safety Co
urse.
Manager Health Information / Physician Referral 1995 - 1999
Reported to the Vice President of Development. Acquired and initiated a system
of computerized medical protocols, topic-based health information and expanded p
hysician referral data to assist in telephone caller symptom evaluation and refe
rral. The 24 hour service was staffed by 13 telephone triage registered nurses.
* Provided original program planning, budgeting, staff recruitment, training and
initiation of service.
* Grew program and call volume to 90,000 annually.
* Produced Conemaugh medical staff-specific protocols not provided in the softwa
re.
* Established the Nurse Triage Task Force to address multidisciplinary managed c
are impact and opportunities.
Social Services Caseworker 1982 - 1989
Reported to the Director of Social Services. Evaluated and coordinated individua
l discharge planning needs for medical / surgical patient care areas.
EDUCATION
Master of Arts (MA) in Counseling Services
Indiana University of Pennsylvania, Indiana, PA
Bachelor of Arts (BA) in Social Sciences
University of Pittsburgh, Pittsburgh, PA
Professional Certification in Volunteer Management
University of Colorado, Boulder, CO

COMPUTER SKILLS
Microsoft Office: Word, Excel, PowerPoint