PROFILE

Diversified working professional qualified by a combination of diversified mana

gement experience for more than fifteen years. Achievement-oriented, flexible, s
uccessful communicator proven to form cohesive, functional working environments.
Excellent technical writer including government documentation standards, organi
zational standards, and audit standards. ISO 9000 certified, Six Sigma certified
(Green Belt), PMI qualified, with expert knowledge in Sarbanes-Oxley procedure
and documentation. Significant call center experience, particularly in schedulin
g and management. Significant audit, financial analysis, project management, and
quality assurance experience. Expert knowledge of Microsoft applications, call
center applications, and SQL applications. Exceptional multi-tasking and organiz
ational aptitudes with determined work ethic.
CERTIFICATIONS
Six Sigma
Six Sigma, US
Green Belt, 2007
Project champion for more than 10 projects Project Management Professional
Project Management Institute
More than 10,000 hours project management hours
Formally sitting for PMP certification exam July 2010
KEY SKILLS
SQL
SQL Loader
Oracle
Minitab
Citrix
HRIS
ConsulTrack
Kronos
SAMBA TOAD
Java
Cognos
Actuate
Mainframe
SAP
Ultra Edit
TCS
Putty All Microsoft applications
Sarbanes-Oxley
Project Management
Witness Administration
Internal / External Audit
Technical Writing
Proprietary Software
Brio Query
Data Warehousing and Retrieval Crystal Reporting
Six Sigma
Witness Monitoring
Actuate
Policy and Procedure
Quality Assurance
Quality Control
PeopleSoft
ISO 9000
PROFESSIONAL EXPERIENCE
Affiliated Computer Services 2009 - present
Data Analyst, Ridgeland, Mississippi
Accountable for developing SQL statements to query large amounts of data for re
porting
Analyze all query results for data integrity
Administer and monitor daily reports for management distribution
Develop triggers and schedules to run automated reports from Cognos
Compose ADHOC Cognos reports as requested by management
Develop reports for distribution to management and the Department of Medicaid (
DOM)
Document process and procedures for formal system documentation
Evaluate current documentation for improvement, enhancement or alteration
Compile data for presentation to DOM as requested
Initiate process improvements for the project management team
Maintained HIPPA compliance at all times
Chickasaw Nation Industries 2009 - present
Internal Audit and Control Administrator, Ridgeland, Mississippi
Developed auditing standards for quality assurance for the Medicare Secondary P
ayer Recovery Contract (MSPRC)
Provided technical and administrative direction for personnel performing a broa
d array of tasks including computer applications and call center management
Reviewed program documentation including Standard Operating Procedures (SOPs) f
or adherence to all government requirements
Required to specifically and sufficiently audit documents for adherence to gove
rning policies, recommending modifications to training as needed
Define and track quality metrics by developing scorecards for each document typ
e via the SOPs and government regulations
Required to evaluate weekly sampling (random and random stratified) of specific
document types and report findings to management
Required to formally support and document audits
Implemented and documented recommendations regarding efficiency
Identified training issues and error trends - reported findings accordingly
Responsible for all Quality Assurance data warehousing via Microsoft Access, Wi
tness Quality Management, and Microsoft Excel
Documented all audit findings succinctly for distribution to management
Developed enhancements to current standard operating procedures
Documented and coordinated all changes upon change control approval
Implemented innovative programs to institute Quality Assurance throughout all d
ivisions
Created auditing tools to maintain compliance with both internal and external a
uditors
Prepared monthly/quarterly reporting of audit statistics to management
Coordinated with all levels of management in every division to ensure integrity
of auditing procedures
Maintained HIPPA compliance at all times
Diebold Election Systems 2005 - 2007
Inventory Logistics Manager / Acting Project Manager, Ridgeland, Mississippi
Managed implementation of new automated voting equipment in 77 Mississippi coun
ties in conjunction with the Secretary of State (SOS)
Maintained state inventory and distribution of equipment to 77 counties includi
ng purchasing and inventory compliance
Responsible for reconciliation of all paperwork to support internal and externa
l audit
Managed payroll / human resources for staff of up to 150 contractors including
the maintenance of contractors within budget constraints
Developed and implemented processes and procedures for inventory management and
internal election process improvement
Provided ongoing management and support of all voting equipment with county off
icials following implementation
 Ensured all equipment was ordered, quality tested, and delivered per SOS contra
ct stipulations
Performed internal audits to ensure inventory management
Prepared and presented executive reports as needed for upper management and the
SOS
Majority state liaison as county contact for all counties and the Mississippi S
OS PMO office
Coordinated training and hiring of staff to support elections
Maintained ISO 9000 compliance with all inventory and warehousing
ACCOMPLISHMENTS
Personally recovered more than 400 million dollars in revenue at MCI (1999-200
1)
Recognized as most accomplished performer in negotiation and revenue recovery a
t MCI (2001)
Youngest Executive in Contracts and Litigation at MCI (2000)
Consistently promoted by management request within MCI over eight year tenure
EDUCATION
Graduate Studies
South University, Savannah, Georgia
Concentration: Legal Studies (Contracts and Negotiation)
Bachelor of Science
Mississippi College, Clinton, Mississippi
Dual Major: Communication and Psychology
Graduated Cum Laude