PATRICIA SMITH

17212 CHAPPARAL LANE

HUNTINGTON BEACH, CA 92649
(714) 552-8078
ps6fdd28@westpost.net
OBJECTIVE: To obtain rewarding and challenging employment in a
corporate environment with opportunities for professional and
personal growth.
PROFESSIONAL SKILLS:
Computer Applications: MS Word, Excel, Outlook, Quicken,
Word, PowerPoint, WordPerfect, Goldmine, ACT!, Internet
Typing: 80 WPM
Outstanding inter-personal, written and verbal communication skills
Organized and motivated to excel
Aptitude for learning in-house data base systems and creating
systems and solutions for increased productivity
*
Able to prioritize multiple tasks without compromising quality or
service
*
Excellent organizational skills
Able to successfully interface with people at all levels
Flexible, accountable team player
Self starter and self-motivated a" able to work independently
Detailed oriented
Ethical, fair and professional conduct in all circumstances
EXPERIENCE:
12/07 a" Present Kforce Onstaff
Irvine, CA
ACCOUNT MANAGER
*
 Heavy recruiting of local and long-line candidates for multiple high
demand Accounting and Finance clients
*
Maintaining client satisfaction by developing strong professional
relationships and consistent communication
*
Conduct candidate interviews, evaluations
*
Conduct candidate career counseling
*
Presentation of candidate to clients using strong interpersonal
communication skills and marketing techniques
*
Use of internet and networking to locate and identify candidates
8/04 to 12/07 a" Act-1 Personnel
Huntington Beach, CA
SR. NATIONAL ACCTS MANAGER/ASST. BRANCH MANAGER
*
Responsible for meeting the staffing demands for multiple high
demand National clients
*
Marketing and sales to diverse client base by cold calling, direct
sourcing and field marketing
*
Create and maintain positive client and applicant relationships
*
Sourcing and recruiting of clerical candidates for direct hire, temp
to hire and temp positions
*
Develop recruiting strategies designed to source qualified
candidates including internet and newspaper advertising, referral
programs and other creative sourcing methods
*
Conduct candidate pre-screening, interviewing, background and
reference checks in accordance with corporate and client policies.
*
Conducts new hire orientations and process termination documentation
for all temporary employees
*
Maintain personnel files to ensure documentation meets legal
requirements and guidelines
*
 Manage temporary employee counseling and performance reviews
*
Advise temps and clients on employee relations, payroll issues, and
safety
*
Handle and process worker's comp claims and unemployment claims
*
Process temp payroll
*
Able to establish, maintain and grow client relationships through
skill marketing and premise visits
*
Awarded Act-1 Chairman's Club Award for two consecutive years by
billing an excess of $3 Million in 2005 and 2006 and opening first
On-Site Act-1 account with Wells Fargo Mortgage
*
Manage local office Major Accounts Staffing Manager and mentor,
train and advise Orange County and L.A. Major Accounts Staffing
Managers
*
Promoted three times in three years
11/03 to 8/04_ - _Career Staff, Inc.
Newport Beach, CA
STAFFING SPECIALIST
*
Recruiting, client customer service and sales for all professional
positions including direct hire, temp-to-hire, and temporary
positions
*
Testing, background checks, and career counseling
*
Strong client relationship development and retention
2/2001 to 10/03 a" Strategic HR Services/Real Estate Temps
Costa Mesa, CA
EXEC. ADMIN/RECRUITING COORDINATOR
*
Heavy client interface, recruitment and training of temp staffing
employees, including employee screening, interviewing, reference
checks, training support and employment processing
*
 Provided support to the National Director and 8 regional offices a"
office management, recruiting of in-house support staff, distribution
of marketing materials, computer IT support.
*
Processing new employee paperwork including Department of Real
Estate documents and maintaining files
*
Administered referral bonus and employee incentive programs
*
Processed Builder Proposals and Service Agreements_._
*
Maintained Goldmine database system, utilizing Goldmine database for
marketing projects
02/98- 11/00_ -_ Coast National Insurance
Anaheim, CA
_SUBROGATION REPRESENTATIVE_
*
Analyzed subrogation files, determine liability and recovery
potential
*
Maintained daily diary, mail and computer generated reports A/P of
accepted subrogation demands, A/R of received collected subrogation
demands
*
Negotiated and settled subrogation claims with claimant carriers and
uninsured motorists
*
Court appearances with insured at Small Claims actions
*
Initiate arrangement of payment plans and lawsuit referrals
*
Met and exceed goals, collected 40% of unit's total for 1999; Top
Producer for 3 consecutive months
*
Set-up of PC applications and training of unit in applications as it
pertains to subrogation
EDUCATION:
Orange Coast College, Costa Mesa, CA 1992 a" 1994
Golden West College, Huntington Beach, CA 1980 a" 1983
OTHER ACTIVITIES: Working Wardrobes, Fountain Valley, CA, Success
Coach