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Josh Lucas

430 Sandpiper Court Unit C

Aurora, IL 60504
630.310.0034 mobile

Summary of Qualifications:
Highly motivated and results-oriented professional with attention to detail expe
rtise; very eager to contribute acquired operations, project management and IT s
kills to assist your company in meeting or exceeding established goals and finan
cial results.
Areas of Expertise
* Operational Process Management
* Supply Chain/Analysis (QCD)
* Global Logistics Management
* Contract Negotiation
* Data Mining/Analysis
* Database Management
* Staff Development/Training
* Communication and Leadership
* Inventory Control/Space Planning
* Procurement
* IT Network Management
* Strategic planning and execution

Professional Experience:
Director of Operations
LMT USA, Inc., Lisle, IL
2006 to Present
* Improved inbound customer service call flow as a result of aligning customer n
eeds with staff strengths.
* Obtained transparency of procurement, inventory and sales data through the imp
lementation of a multi-level product hierarchy.
* Realized 75% savings in consumable supplies through vendor performance evaluat
ion-eliminating vendors that could not meet the needs of the company.
* Reduced warehouse inventory by 3 million dollars through assignment of an item
classification system, life cycle code and stock status improvements.
* Increased computer network system stability by replacing an aging, ineffective
infrastructure with zero operational down time.
* Generated efficiencies in global logistics through networking with competing v
endors to find the most effective solution.
* Assumed responsibility for database management and reporting for the Sales and
Marketing departments to allow them to focus on other key company objectives.
Shipping/Receiving Manager
PapaNicholas Coffee, Batavia, IL
* Created inventory stocking process and improved efficiency in placement to inc
rease product rotation.
* Refurbished customer-returned machines to improve market positioning of used c
offee equipment.
* Organized warehouse operations to reduce forklift traffic near office doors by
90% and increase storage space by 25%.
* Negotiated pricing for shipping supplies to reduce cost/quantity requirements
by 20%.
* Played a key role in NSF audit to achieve score of 95%.
Store Manager
Linens N Things, Naperville, IL
* Hired, developed and coached new associates and managers.
* Increased organization and efficiency in three stores through traffic analysis
and effective product placement.
* Created functional mentoring programs for staff development to improve retenti
on and skill set of employees.
* Merchandised stores based on customer shopping habits to increase sales.
* Achieved consistent improvement in customer satisfaction scores by an average
of 25% by focusing staff on key service initiatives.
Store Manager
Mikasa, Oak Brook, IL
* Optimized performance at two locations within twelve months through a focus on
sales operations, staff development and merchandising.
* Assisted with improving two additional locations under existing management str
* Reduced damaged merchandise losses by 20% in three stores through improved sto
ck handling practices.
* Accomplished company established P&L goals by delegating accountability for sp
ecific targets.
Store Manager/Project Manager
Petco Animal Supplies, Buena Park, CA
* Revitalized three underperforming locations through staff training, complete s
tore merchandise reset, and customer service improvements.
* Improved livestock maintenance practices-resulting in reduced losses and incre
ased sales.
* Managed the district training store for newly hired managers and trained over
fifteen new managers in three years.
* Consistently passed operational and livestock audits with greater than 90% sco
* Improved sales in two locations through community and local store marketing ef
* Project manager for new store set up and existing store remodeling projects in
five districts.
* Operated a transitional warehouse in Aurora, IL during the acquisition of PetC
* Liquidated 6 million dollars of inventory in less than three weeks-in advance
of the company established goal, saving the company over $50k.
DeVry University-Naperville, IL
Bachelor of Science in Business Administration
Concentration in Operations Management
Expected graduation December 2010
3.65/4.0 GPA-Dean's List