Julie R.

Miller
3920 Walnut Wood Way
Uniontown, OH 44685
330-896-7316
jm6361ba@westpost.net
PROJECT MANAGER - SIX SIGMA BLACK BELT
Highly skilled client engagement professional with a strong
customer focus, a dedication to quality, and extensive experience
in manufacturing and healthcare. Proven ability to lead direct
reports and cross-functional teams; manage stakeholder
communications and expectations; and implement processes and
systems that improve productivity and profitability. Excellent
analytical, administrative, and relationship management skills;
adept at leading multiple, simultaneous projects in fast-paced,
deadline-driven environments.
* Process Improvement
* Quality Assurance
* Client Relations
* Product Launches
* Needs Assessment
* Project Management
* Team Leadership
* Post-Sale Support
* Corporate & Regulatory Compliance
* System & Application Implementation & Integration
* Oracle
* Microsoft SQL Server
* Adaptive Server Anywhere
PROFESSIONAL EXPERIENCE
Diebold Incorporated, Green, OH
2006 - 2010
Global provider of security systems and services with 16,000+
employees and 2009 revenue of $2.7 billion.
Senior Project Manager, Professional Services Group
Supervised the full project life cycle: established scope of
work; oversaw change requests; monitored, controlled, and
reported on costs, deliverables, and quality. Proactively
resolved problems prior to escalation; reviewed and developed
documentation; managed internal and external project
communications.
*Played key role in Diebold's acquisition of Aurillion, a patient
self-service and healthcare workflow management company. Charged
with ensuring that all projects were completed before sale closed.
* Salvaged a troubled client relationship by resolving an ongoing
(18-month) ATM upgrade project within six months - after two
previous managers had failed. Spent six months at client's
Austin, TX location to identify requirements and implement
successful action plan.
* Assumed leadership of a project involving ATMs out of service
for 24 months, restoring equipment functionality within six
weeks.
* Recognized for increasing client satisfaction and revenues by
delivering exemplary post-sale support (patches, action plans,
and related items).
* Improved customer service and eliminated unnecessary site
visits by creating and implementing a virtual, system-wide fix to
a randomly occurring problem.
McKesson Corporation, San Francisco, CA
2002 - 2006
Fortune 15 company providing supply, information, and care
management products and services.
Senior Quality Engineer / Project Manager, Outsourcing Group,
N. America, East Coast
Directed departmental and cross-functional teams in the design
and implementation of systems and programs for internal and
external customers. Developed and documented procedures and best
practices for product and equipment inspection, testing, and
evaluation. Analyzed reports and examined returned products in
order to recommend appropriate corrective actions. Facilitated
communication among client employees and information technology
staff.
* Generated additional Food Service Division revenues of 15% to
20% by implementing Cash-Less system for a client.
* Led successful surgical system (SIS) installs at 10 OR suites,
which resulted in:
* A $639,000 credit based on a 50% reduction in projected
implementation time (from 18 months to nine).
* Elimination of $50,000 in maintenance costs for older
equipment.
* Developed and maintained standards for processing materials
into partial / finished software products within Application
Development Life Cycle and Quality Assurance Methodology.
Health First Health Plans, Melbourne, FL
1999 - 2002
Florida health maintenance organization (HMO) with annual
premiums of $250 million.
Compliance Analyst / Project Leader / Reporting Specialist
Delivered on-time, within-budget initiatives that exceeded
expectations, as demonstrated by:
* A Healthcare Effectiveness Data and Information Set (HEDIS)
project that earned the highest accreditation possible from the
National Committee for Quality Assurance (NCQA).
* An Encounter Data project that contributed more than $300,000
to company revenues.
SummaCare Health Plan, Akron, OH
1995 - 1999
Healthcare plan serving 18-county area in northeastern Ohio
through a network of 30 hospitals and more than 6,000 providers.
Quality Assurance Analyst
1997 - 1999
Served as firm's acting Internal Auditor, overseeing all
activities related to national accreditation and governmental
compliance.
* Delivered more than $1 million in savings by managing a major
error cleanup initiative.
Claims Supervisor, Government Programs
1995 - 1997
Led a 20-person team responsible for processing and paying plan
member claims; personally responsible for client relationships,
quality assurance, and issue escalation.
EDUCATION
Bachelor of Business Administration
Belhaven College, Orlando, FL