Sharon Salce

8321 Harris Pond Drive, Charlotte NC 28269

704-208-4119
315-247-0665
ss6b4cea@westpost.net
Objective: To obtain employment with career opportunities that will utilize my m
any years of experience in Recruiting, Human Resources, Management and Sales
Professional Experience:
2002-2009 Sutherland Global Services Syracuse NY
Team Lead
As team lead for my Client, Qwest NI B2B, I was responsible for the production o
f 24 agents. Led the Team to the #1 position in sales in 2002. Coached them side
by side, monitored sales calls remotely, and used the IROZ tool for coaching se
ssions. Developed incentives to drive sales and moral. Increased efficiency and
attendance by 50%, through coaching sessions.
Operations Manager/Workforce Manager/Hiring Manager
As Operations Manager for AT&T Mobility:
* Organized Job Fairs to meet the clients need for headcount. I was able to meet
that need (80 agents), within he timeline.
* Developed "Cube Sharing" to meet the clients need for more headcount, when we
did not have the space. This enabled the program to be more profitable by using
one cube for 3 agents.
* I also developed the concept of a 4 day work week. I created the schedules to
meet the client's needs.
* Conducted new hire classes in regards to policies and procedures for the compa
ny and client. I created a guideline that is used company wide.
* Worked with Peoplesoft HRM to manage all personnel records (All PDR's: hire, t
ransfer and separations). Taught the system to upper management as well.
* Used and taught KRONOS, as a tool to make sure all time cards were correct for
payroll. Reviewed all time cards for accuracy. Also used it to coach agents on
tardiness and absenteeism, improved those issues by 25%.
* Worked closely with HR on all issues within my program-handled unemployment he
arings with full documentation.
* Used CMS reporting for real time and historical reports. Used those reports to
coach and help each agent to improve their phone time, resulted in an improveme
nt of efficiency by over 20%.
* Developed a system to handle time off requests that still enabled the program
to meet its occupancy goals.
* I had the honor of being recognized as not only Team Lead of the month several
times, but also Leader of the month in my role as Operations Manager in 2003 th
rough 2009
* Interview and Hire new sales associates for the program
* Maintain and update employee files
* Handle HR issues for the program-including separations
* Hourly, Daily Weekly and Monthly reports for client
* Handle disciplinary issues for program- documentation and write ups
* Ensure that all policies and procedures related to the company and the program
are followed
* Develop incentives to improve productivity, occupancy and efficiency for the p
rogram
* Train new associates on all policies related to the company and program, also
sales training and motivational
* Create new hire schedules and schedule all time off requests for entire progra
m to meet client goals for occupancy
* Organize "Recognition" events for the sales associates
1999-2001 Warner Arthur Agency- Guardian Insurance Syracuse NY
HR and Recruiting Director
As the HR and Recruiting Director, I improved the number of qualified applicants
significantly, which resulted in the hiring of over 20 new associates. This gre
w the agency greatly.
* Interviewed and hired new agents
* Attended and organized job fairs
* Searched on line and other organizations for resumes related to the industry
* Handled all HR responsibilities related to the new hires
* Generated daily reports
1996-1999 Prudential Insurance Company Liverpool NY
Registered Representative
* Service existing agency, develop new clients
* Marketing and sales of Insurance and Investment products
1980-1996 Tupperware Home Parties- EZ Distributorship Syracuse NY
Executive Manager
* Recruited and trained new consultants, held demonstrations, conducted sales tr
aining at sales meetings
Honors:
* Top 10 Executive Manager 1982-1996 (Distributorship)
* #1 Executive Manager 1989, 1991 (Distributorship)
* Top 10 in Recruiting 1982 through 1996
* Top 50 in the North East region each year
* Top 200 in Sales in USA 1991
* Agent of the Month 1996
* Rookie of the year 1996
* Most positive Attitude award 1996 1997,1998
* Agent of the month 2002, 2003
* Leader of the month 2007
Education:
East Syracuse-Minoa High School Fremont Rd, E. Syracuse
Regents diploma 1970 Business GPA 89%