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A+ Essentials
Q&A with explanations
Version 9.1
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QUESTION NO: 1
You want to install a game and store some personal data on your computer. You
want to add and delete the data you store at will and also want to ensure that you do
not lose data when power is removed. Which of the following storage devices would
you use to meet all your requirements?
A. Hard drive
B. RAM
C. Internal cache memory
D. ROM
Answer: A
Explanation:
A hard drive is magnetic data storage medium. The data stored on a hard drive can be
repeatedly written to and erased and the saved data is not lost at sudden power failure.
QUESTION NO: 2
On which of the following physical components does the data on HDD is stored?
Answer: B
Explanation:
A HDD magnetically stores data on discs that are known as platters. The data is read and
written on the disk through read/write heads with the use of a magnetic coating.
A. Drive interface
B. Controller
C. Hard disk
D. Host adapter
E. Platter
Answer: A
Explanation:
The three major components of a hard disk drive system are hard disk, controller, and a
host adapter. The drive interface is the computer bus that connects the hard disk drive to
the processor and memory. It is a common component of the controller and host adapter
and therefore it is not one of the major components of a hard disk drive system. A HDD
magnetically stores data on discs that are known as platters.
QUESTION NO: 4
You want to install Windows XP on your computer and want to create a largest
NTFS volume size supported by Windows XP. Which is the following is the largest
NTFS volume size supported by Windows XP?
A. 256GB
B. 2TB
C. 128TB
D. 256TB
Answer: B
Explanation:
A fixed number of clusters are supported by each operating system. In theory, the
maximum NTFS volume size is 2^32 clusters but there are other limitations to the
maximum size of a volume. These limitations are partition tables that are limited to 2^32
sectors, sector size which is typically 512 bytes as per hardware and industry standards.
While sector sizes might increase in the future, the current size puts a limit on a single
volume of 2 terabytes (2^32 * 512 bytes, or 241 bytes). Therefore 2 terabytes should be
considered the practical limit for both physical and logical volumes using NTFS.
A. Thumb drives
B. Memory cards
C. Solid-state drives
D. Optical drives
Answer: C
Explanation:
A solid state drive is a storage device that uses solid state memory to store data and is
soon going to replace the traditional hard disk drive. The principle behind solid state
drives is that there should be no moving parts: no spinning platters, no moving heads.
Data is split into word length pieces and stored in memory. It is then accessed almost
instantaneously using unique system-wide addresses. This behavior has been used in
computer RAM for many years. Solid state disks use either NAND flash or SDRAM
(non-volatile and volatile storage respectively).
QUESTION NO: 6
What is the formatted capacity of High-density 3½? floppy diskettes?
A. 360KB
B. 720KB
C. 1.44MB
D. 2.88MB
E. 280 KB
Answer: C
Explanation:
High-density 3½? floppy diskettes have a formatted capacity of 1.44MB. The
Double-density 5¼? floppies and double-density floppies on the other hand can be
formatted to a capacity of 360KB and 720KB respectively. The extended-density 3½?
floppy diskettes can be formatted to 2.88MB.
Answer: B
Explanation:
Blu-ray disc (also known as Blu-ray or BD) is an optical disc storage medium designed
to supersede the standard DVD format. Its main uses are storing high-definition video
Blu-ray discs can store 25GB of data single-sided and single-layer. The dual layer
capacity of Blu-ray disk is 50 GB. No other given options can store roughly more than
17GB of data.
QUESTION NO: 8
You are an IT technician in TestKing Inc. The company wants to configure regular
backups of the data for the company. You realized that a large amounts of data
need to be archived on a regular basis. Which of the following kinds of media would
you use for this purpose?
A. Tape
B. CD
C. DVD
D. External hard drive
E. Floppy diskette
F. Pan drive
Answer: A
Explanation:
QUESTION NO: 9
Your laptop has recently been damaged but is hard drive was ok. You wanted to
replace your desktop computer's hard drive with your laptop's hard drive.
However, your hardware vendor told that it is not possible. How do you think your
laptop hard drive is different from desktop hard drive?
A. Laptop hard drives and desktop hard drives use completely different standards to
communicate with the host.
B. Desktop hard drives have spinning platters where as Laptop hard drives have solid
state.
C. Desktop hard drives get power from the drive interface where as Laptop hard drives
require a separate power connection.
D. The common form factor of a laptop hard drive is an inch smaller than that of a
desktop hard drive.
Answer: D
Explanation:
The laptop hard drive is different from desktop hard drive because the most common
form factor of a laptop hard drive is about an inch smaller than that of a desktop hard
drive. Laptop hard drives commonly have a 2½? form factor whereas the desktop hard
drives have a 3½? form factor. Laptop hard drives and desktop hard drives use same
standards such as serial and parallel ATA to communicate with the host. The hard drives
of both laptop and desktop are available in both solid-state and conventional varieties and
both of them do not use separate power connectors.
QUESTION NO: 10
Which of the following options define the concentric magnetic rings on the surface
of a disk platter on a hard drive?
A. Cluster
B. Sector
Answer: D
Explanation:
The Tracks are the concentric magnetic rings on the surface of a disk platter on a hard
drive. They are formed by low-level formatting, which is done in factories these days.
QUESTION NO: 11
Which of the following options is the difference between a solid-state drive and a
conventional hard disk drive?
Answer: B
Explanation:
The difference between a solid-state drive and a conventional hard disk drive is that a
solid-state drive does not have any moving parts.
The solid state drives have somewhat similar storage capacity as the conventional hard
disk drive. They use the same drive interfaces, such as SATA interfaces and are more
expensive than conventional drives per byte of capacity.
QUESTION NO: 12
Which of the following microfloppy formats would you use, if you want to store
2.88MB of data?
A. Low density
B. Double density
C. High density
D. Extended density
E. None of the other alternatives apply
QUESTION NO: 13
What is the data storage capacity of a single layered standard DVD?
A. 2.88MB
B. 2.88GB
C. 4.7GB
D. 25GB
E. 500 MB
Answer: C
Explanation:
The data storage capacity of a single layered standard DVD is 4.7GB of data.
QUESTION NO: 14
In a magnetic disk what term you can use to describe segments of a track?
A. Cluster
B. Valve
C. Sector
D. Allocation unit
Answer: C
Explanation:
Sector is a basic unit of data storage in hard disk. Sectors are created at the time of
manufacturing a hard disk. Group of one or more sectors is known as Cluster. Clusters
are formed during high level formatting.
A. The high-density 3 1/2 -inch can store more information than high density 5 1/4-inch
floppy diskette.
B. Both high-density 5 1/4-inch and 3 1/2-inch floppy diskettes have the same number of
sectors per track.
C. The high-density 5 1/4-inch and 3 1/2-inch floppy diskettes have a different number of
tracks per side.
D. The high-density 5 1/4-inch and 3 1/2-inch floppy diskettes have a different number of
bytes per sector.
Answer: A
Explanation:
The statement "The high-density 3 1/2 -inch can store more information than high density
5 1/4-inch floppy diskette" best describes both high-density 5 1/4-inch and 3 1/2-inch
floppy diskettes.
QUESTION NO: 16
You want to purchase a compact-disc that can be written to multiple times. Which
of the following optical disc would you purchase?
A. CD-ROM
B. CD-R
C. CD-RW
D. CD-DL
Answer: C
Explanation:
The CD -RW or +RW can be written to, formatted, and written to again, multiple times.
QUESTION NO: 17
When ever, you try to use your DVD-ROM drive, it makes a horrible grinding
sound. Which of the following actions should you take to resolve the problem?
Answer: B
Explanation:
To resolve the problem, you should replace the DVD-ROM drive. The grinding sound
indicates that the drive is malfunctioning. You should clean it only when it is not reading
properly or consistently.
QUESTION NO: 18
You have approximately 2.50 MB of data, which you want to store in microfloppy
diskettes. You want to use the format type that is available in microfloppy diskette
but not in minifloppy diskettes. Which of the following formats can you use?
A. LD
B. DD
C. HD
D. ED
Answer: D
Explanation:
You need to use the ED (Extended-density) microfloppy diskettes that can hold 2.88MB
of data. The ED format is not available in minifloppy diskettes.
QUESTION NO: 19
Which of the following components within a hard disk drive system contains a
collection of same-numbered tracks on all writable surfaces of all platters?
A. Cluster
B. Logical block
C. Sector
D. Cylinder
E. Hard Disk
QUESTION NO: 20
You want to use the tape-cartridge format for your storage media. Which of the
following can you not use?
A. Quarter-inch cartridge
B. Linear tape-open
C. Nine millimeter
D. Digital linear tape
E. All of the other alternatives apply
Answer: C
Explanation:
You can not use 9 millimeter tapes. All the other formats are tape cartridge formats.
QUESTION NO: 21
Out of the various types of portable media given below, which is the one that can
hold the highest volume of data?
A. DVD-DL
B. CD-RW
C. CD-R
D. DVD-R
Answer: A
Explanation:
DVD-DL implies DVD Dual Layer. It refers to DVDs which can be recorded on two
separate layers and therefore have more storage space than single layer DVDs
Answer: C
QUESTION NO: 23
You are employed as a technician at TestKing.com. The TestKing.com network
consists of a single Active Directory domain named testking.com. During the course
of the day you receive an instruction from the CIO to configure a tape backup to
run every evening. However, you need to ensure that only the archive files that have
changed since the last tape is run and that the backup bit is cleared for every file.
Answer: D
QUESTION NO: 24
A. Solid state drives have more capacity than traditional magnetic drives.
B. Solid state drives have built-in encryption standards.
C. Solid state drives have the lack of drive heads and platters.
D. Solid state drives have higher data integrity.
Answer: C
QUESTION NO: 25
You work as a technician at TestKing.com. The TestKing.com network consists of a
single Active Directory domain named testking.com. During the course of the day
you receive an instruction from management to identify the media type that can be
regarded as optical.
Answer: C
QUESTION NO: 26
You are the senior technician at TestKing.com. The TestKing.com network consists
of a single Active Directory domain named testking.com. You are in the process of
explaining to the new interns the media that can be severely affected by magnets.
Answer: A, C, E
QUESTION NO: 27
You work as a technician at TestKing.com. The TestKing.com network consists of a
single Active Directory domain named testking.com. You are in the process of
explaining the new interns the storage capacity of Blu-Ray disks.
Answer: C
QUESTION NO: 28
You work as a senior technician at TestKing.com. The TestKing.com network
consists of a single Active Directory domain named testking.com. You are in the
process of informing the new interns which I/O ports will have the slowest transfer
rate.
A. You should tell them that USB 2.0 will have the slowest transfer rate.
B. You should tell them that IEEE 1394 will have the slowest transfer rate.
C. You should tell them that S/PDIF will have the slowest transfer rate.
D. You should tell them that USB 1.1 will have the slowest transfer rate.
QUESTION NO: 29
You are employed as the desktop support technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. A user calls the helpdesk to identify the maximum speed a standard
CD.ROM use to read.
Answer: D
QUESTION NO: 30
You are employed as the desktop support technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. You are in the process of determining the media type in the marketing
department that has the biggest capacity.
Answer: A
QUESTION NO: 31
A. You should inform the user that the CD.RW has the biggest storage capacity.
B. You should inform the user that the CD.R has the biggest storage capacity.
C. You should inform the user that the DVD.DL has the biggest storage capacity.
D. You should inform the user that the DVD.R has the biggest storage capacity.
Answer: C
QUESTION NO: 32
TestKing.com has employed you as a technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. You receive an instruction from management to identify the
technology that is able to support the longest cable length between devices.
Answer: C
QUESTION NO: 33
You work as a desktop support technician at TestKing.com. The TestKing.com
network consists of a single Active Directory domain named testking.com. A new
intern calls the helpdesk to inquire the maximum recommended length of a parallel
ATA cable.
Answer: B
QUESTION NO: 34
TestKing.com has employed you as a desktop support technician at TestKing.com.
The TestKing.com network consists of a single Active Directory domain named
testking.com. You are in the process of informing the users in your department the
interfaces that will permit you the fastest speed.
Answer: B
QUESTION NO: 35
You are the newly appointed technician at TestKing.com. The TestKing.com
network consists of a single Active Directory domain named testking.com.
TestKing.com has decided to make use of data stripping in order to distribute
information via a number of disks that has no fault tolerance.
QUESTION NO: 1
You are an IT technician in your organization. Recently, an employer of the
company, Sam was having a problem in using the DVD drive of his computer. To
help Sam, you decided to find if all the connections to the DVD drive are fine.
Which of the following computer component would you check to find if all the
circuitry necessary for all the components or devices to communicate with one each
other are fine?
A. Motherboard
B. Adapter card
C. Main Memory
D. Expansion bus
E. NIC card
Answer: A
Explanation:
The motherboard is the primary circuit board of a computer and supports the entire
circuitry of a computer. It is also known as the mainboard. All the components of a
computer connect to the motherboard directly or indirectly. It contains CPU, underlying
circuitry, expansion slots, video components, RAM slots, and various other chips.
QUESTION NO: 2
You want to use the latest motherboard design style, which is most widely
implemented these days to assemble your computer. Which of the following
motherboard design style would you use?
A. ATX
B. NLX
Answer: A
Explanation:
The ATX motherboard style (and its derivatives) is the most popular design that is used
these days. The ATX design has several significant advantages over the older
motherboard styles and it addresses many of the annoyances that system builders have
had to put up with. For example it has the PS/2 port built into the motherboard and
reduced expansion card interference.
QUESTION NO: 3
Which of the following motherboard socket type would you use on the Pentium 4
chip?
A. Slot 1
B. Socket A
C. Socket 370
D. Socket 478
Answer: D
Explanation:
The Intel Pentium 4 processor is based on the Intel NetBurst micro-architecture. The
Pentium 4 processor is available in the 478-pin package and also in many other socket
types. Nevertheless, no other option listed is used for these processors.
QUESTION NO: 4
Northbridge and Southbridge are the two memory controller hubs (MCH) or core
chips that control the components in a computer. Which of the following
components are not controlled by the Northbridge?
A. PCIe
B. SATA
C. AGP
D. Cache memory
QUESTION NO: 5
You want to use a motherboard design style, which places expansion slots on a
special riser card, provides more component options for upgrading and repair, and
can be used in low-profile PCs. Which of the following motherboard form factor
would meet all your requirements?
A. AT
B. Baby AT
C. ATX
D. NLX
Answer: D
Explanation:
The NLX form factor still uses the Riser card to connect everything together and is used
in low-profile PCs. NLX is the "updated LPX" form factor that offers support for larger
memory modules, tower cases, AGP video, and also supports reduced cable length. In
addition, these motherboards are easier to remove. The NLX form factor, unlike LPX is
an actual standard which means there are more component options for upgrading and
repair.
QUESTION NO: 6
Which of the following Intel processor type was attached to a single edge contact
cartridge (SECC) for insertion into the motherboard, instead of the standard PGA
package?
A. Athlon
B. 486
Answer: D
Explanation:
S.E.C.C. (Single Edge Contact Cartridge) package was used in the Intel Pentium II
processors to connect to the motherboard; the processor is inserted into a slot. Instead of
having pins or using a standard PGA package, it uses goldfinger contacts, which the
processor uses to carry its signals back and forth.
QUESTION NO: 7
Which of the following memory modules will you need for a motherboard that has
an LGA775 socket for an Intel Pentium 4 processor?
A. DIP
B. SIMM
C. RIMM
D. DIMM
Answer: D
Explanation:
Pentium 4 / Celeron D processors in LGA775 package processors support DIMM
SDRAM
QUESTION NO: 8
Which of the following increases performance rating of a computer without any
additional cost?
A. Multitasking
B. Hyperthreading
C. Fast-clocking
D. Overclocking
E. Slow-clocking
QUESTION NO: 9
On your ATX motherboard, you are using accelerated graphics port. Which of the
following types of adapter cards can you use?
Answer: D
Explanation:
On your ATX motherboard, you are using accelerated graphics Port (AGP), you can only
use AGP video card because it is specifically designed to provide increased performance
for video cards.
QUESTION NO: 10
Out of the various types of bus speeds given below, which ones can be used for a
PCIe card? (Select all that apply).
A. 1x
B. 3x
C. 6x
D. 8x
E. 24x
Answer: A, D
Explanation:
For a PCIe or PCI expansion card, 1x and 8x bus speeds can be used.
Answer: A
QUESTION NO: 12
You work as a technician at TestKing.com. The TestKing.com network consists of a
single Active Directory domain named testking.com. There are both desktop and
laptop workstations in operation at TestKing.com. You receive an instruction from
management to set up a password that will be needed before one can boot into the
OS.
Answer: B
QUESTION NO: 13
Answer: A
QUESTION NO: 1
Which of the following voltage pairings accurately represents the input and output
respectively in power supplies and AC adapters?
A. AC in, AC out
B. DC in, DC out
C. AC in, DC out
D. DC in, AC out
Answer: C
Explanation:
The AC in, DC out voltage pairings accurately represents the input and output
respectively in Power supplies and AC adapters. They use standard wall outlets for an
input of AC voltage and they convert the AC voltage to the DC voltages required by the
devices that use DC Voltage.
A. +3.3VDC
B. -3.3VDC
C. +5VDC
D. -5VDC
E. +12VDC
F. -12VDC
G. +110VAC
H. -110VAC
Answer: A, C, D, E, F
Explanation:
A PC's power supply produces +3.3VDC, +5VDC, -5VDC, +12VDC, and
-12VDC from a 110VAC input.
QUESTION NO: 3
Which of the following statements about power supplies is true?
A. In the computers that need to be used in Europe, the voltage selector switch on the
back of the power supply should be switched to the lower setting to avoid damage to the
computer.
B. SATA hard drives and PATA hard drives can use the same type of power connector.
C. P8 and P9 connectors are used to provide power supplies to ATX-based motherboards.
D. PATA hard drives use Molex connectors and floppy drives use Berg connectors.
Answer: D
Explanation:
PATA (Parallel ATA) Hard drives are one of the earliest drive types and they do not
have SATA power sockets. Therefore they use Molex connectors. The 4 pin Berg
connectors provide power supply to floppy drives.
If the computer is going to be used in Europe the voltage selector switch on the back of
the power supply should never be switched to the lower setting rather it must be set at the
higher setting.
ATX-based motherboards use 20 pin 24-pin single power connectors instead of P8 and
P9 connectors. The P8 and P9 connectors are used by AT-based motherboards.
QUESTION NO: 4
You are replacing the power supply in your PC because there was some problem
with it. You need to choose the power supply carefully so that all connected devices
are supported properly. Which of the following units would tend to vary if the
power supplies change?
A. Wattage
B. Voltage
C. Amperage
D. Resistance
Answer: A
Explanation:
Power supplies are rated in watts. While replacing the power supply in your PC, you
must be careful about the wattage it provides. You need to ensure that all the connected
devices and the devices inside the computer do not require more wattage than the chosen
power supply can offer. The voltage would not change with the power supply because it
unit of measure of how much potential or electromotive force is present. It is standard
among power supplies and has nothing to do with the devices connected to the power
supply. Amperage and resistance are not selling points for power supplies.
QUESTION NO: 5
You want to purchase a laptop. You want to use a battery which is light in weight
but has high energy density and longest life. Which of the following types of battery
chemistries would you use to ensure that you meet all your requirements?
A. NiCd
B. NiMH
Answer: D
Explanation:
Lithium-ion batteries (Li-ion batteries) are the rechargeable batteries in that use lithium
ions in them. This chemistry has a high energy density and is lightweight. Besides they
only receive charge if the voltage is low. Because of all these features Li-Ion is the
preferred battery chemistry for portable computing devices.
The nickel-based batteries are not a best choice for a portable device because the charger
applies a full charge each time the portable device is connected to fixed power. Due to
this the battery overcharges and elevates temperature that causes permanent capacity
loss.
QUESTION NO: 6
You want to purchase a computer for your personal needs within your decided
budget. You also want to do some development work on the computer. You are
unable to decide that you should purchase a laptop or a desktop computer. You
decided to find out the advantages and disadvantages of using both laptops and
desktop computers. Which of the following is not the advantage of using a laptop?
Answer: B
Explanation:
Laptops cannot offer increased performance. A high configuration desktop computer can
be purchased in the same price that you would spend to purchase a low configuration
laptop. You always need to compromise in configuration when you purchase a laptop in
your decided budget.
QUESTION NO: 7
Which of the following is not a requirement for ACPI to function?
Answer: B
Explanation:
You need Windows 98 or later to use ACPI.
Advanced Configuration and Power Interface (ACPI) is an industry specification for the
efficient handling of power consumption computers. ACPI must be supported by the
computer motherboard, basic input/output system (BIOS), and the operating system.
In addition, the motherboard and processor must support the standard.
QUESTION NO: 8
You are travelling to your client's site in the Airplane. Before reaching there you
want to go through some reports that you wanted to discuss with your client.
However, as soon as you tried to switch on your laptop, you realized that the battery
of your laptop is down. Which of the following laptop tools would allow you to
power your laptop from the airplane?
A. AC adapter
B. DC adapter
C. Battery converter
D. Automotive Wizard
Answer: B
Explanation:
A DC adapter would allow you to power your laptop from the airplane because it can
convert the DC output from an airplane power plug to the DC voltage required by a
laptop.
QUESTION NO: 9
You want to purchase a laptop. Your friend has warned you about the batteries that
should and should not be used in laptops. Which of the following rechargeable
battery types would you not use because of its reduced power backup when used
with laptops?
Answer: A
Explanation:
Nickel cadmium batteries should not be used because of there reduced power backup
when used with laptops. These batteries have a very low energy density compared to the
lithium chemistries and NiMH batteries. They also discharge faster than the lithium
batteries. Alkaline batteries are also less powerful than lithium batteries.
QUESTION NO: 10
In which of the following ACPI system states should your system be to ensure that it
consumes least amount of power?
A. G0
B. S3
C. S1
D. S4
Answer: D
Explanation:
The S4 is a system state in which the system suspends to disk and RAM not powered. It
is also called Hibernation mode, and it consumes very little power in this state.
G0 is the fully powered operational state. S1 and S3 consume less power but it is more
than S4 state.
QUESTION NO: 11
You use Windows XP computer in your office. To download updates on your
computer, you want to enable hibernation and set power schemes on your
computer. You know that the Display Properties dialog box in Windows XP allows
you to set Power Options. Which of the following tabs in Display properties dialog
box in Windows XP has a button that launches Power Options Properties?
Answer: C
Explanation:
The Screen Saver tab in Display Properties dialog box in Windows XP has a button that
allows you to open Power Options Properties window.
QUESTION NO: 12
Which of the following process allows a processor to slow down and conserve
power?
A. Underclocking
B. Cooling
C. Disengaging
D. Throttling
Answer: D
Explanation:
Throttling is a process that allows a processor to slow down and conserve power. It is
most often used in laptops and other mobile devices, where energy comes from a battery
and thus is limited.
QUESTION NO: 13
The AC adapter of your laptop has recently been damaged and you want to replace
it with new AC adapter. Before purchasing an AC adapter, which of the following
things would you consider to obtain the better or the same results?
A. Purchase an AC adapter that has a higher voltage rating than the original
B. Purchase an AC adapter that has a higher wattage rating than the original
C. Purchase a DC adapter that has the same voltage rating than the original
Answer: B
Explanation:
To obtain the better or the same results, you need to purchase an AC adapter that has a
higher wattage rating than the original. The wattage is the amount of electrical power that
is available to a device. It can be compared to a bucket. A bigger bucket can hold more
water than a small bucket. Similarly an adapter with high wattage can supply more
power. Voltage on the other hand is the electrical driving force that drives a conventional
electric current. It can be compared with a pressure. An improper voltage can be
dangerous to a device but because wattage does not force the power on the device it
should not be less than required by a device.
QUESTION NO: 14
Your laptop uses a Li-Ion battery. Every time you charge your laptop, it appears
that that battery is charged completely but soon the battery meter indicates that the
battery is low. In such a situation, which of the following actions should you take to
resolve the battery issue?
Answer: C
Explanation:
In such a situation, you should calibrate the Li-Ion battery to resolve the battery issue.
The Battery calibration allows you to drain the battery power before recharging it.
Battery exercising is done in nickel based batteries to charge and discharge them initially
so that they may function as expected. The battery terminals should never be short to
discharge a battery and replacement of battery should be done when nothing else can be
done and the battery has reached the end of its life.
QUESTION NO: 15
A. PBIOS
B. ACPI
C. LPM
D. IrDA
Answer: B
Explanation:
To define power management in laptop computers, you need to use ACPI standard. It
was introduced in 1996 and is an extension of the system BIOS.
QUESTION NO: 16
Which of the following devices temporarily provides power through the battery to
the computer in the event of a power outage?
A. Power strip
B. Extension cord
C. UPS
D. Surge protector
E. None of the other alternatives apply
Answer: C
Explanation:
An uninterruptible power supply (UPS) temporarily provides power through the battery
to the computer in the event of a power outage. None of the other devices contain
batteries.
QUESTION NO: 17
The _______________ and _______________ types of batteries do not cause any
environmental hazard.
A. Alkaline
B. Nickel metal hydride (NiMH)
C. Nickel cadmium (NiCd)
Answer: A, B
Explanation:
The Alkaline and Nickel metal hydride (NiMH) types of batteries do not cause any
environmental hazard.
QUESTION NO: 18
You are the newly appointed desktop support technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. A junior technician named Rory Allen wants to know what he should
plug into the UPS located at a user's desk.
Answer: B, C, D
QUESTION NO: 19
You work as a technician at TestKing.com. The TestKing.com network consists of a
single Active Directory domain named testking.com. You receive an instruction
from management to inform users in various departments the utility that should not
be plugged into the UPS as it drains too much power.
Answer: C
QUESTION NO: 20
TestKing.com has employed you as a technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. You are in the process of writing a circular stating the hazards linked
to the improper disposal of a CRT.
Answer: B
QUESTION NO: 21
TestKing.com has employed you as a technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. You are in the process of identifying the purpose of a voltage selector
switch.
Answer: A
Answer: B
QUESTION NO: 23
You are the newly appointed technician at TestKing.com. The TestKing.com
network consists of a single Active Directory domain named testking.com. You
receive notification from management to purchase uninterruptible power supplies
(UPSs) for all terminals. You thus need to identify the most important factor you
should consider prior to buying the UPS.
A. You need to take into consideration the amount of time necessary for the UPS to run
in a power outage.
B. You need to take into consideration the amount of space available at every terminal to
place the UPS.
C. You need to take into consideration the number and size of all applications running on
every terminal.
D. You need to take into consideration the number and size of all applications running on
every terminal.
E. You need to take into consideration the physical footprint of the UPS.
QUESTION NO: 24
You are the newly appointed technician at TestKing.com. The TestKing.com
network consists of a single Active Directory domain named testking.com. You are
in the process of replacing the ATX power supply in one of the older systems in your
department. You discover that the motherboards main power connector has fewer
pins than the new power supply cable. You contact the manufacturer and plug in
the cable. You switch on the system and notices that the system is up and running.
A. The cable worked since the older ATX power supplies are no longer available.
B. The cable worked since the newer ATX power supplies are 20/24 pin compatible.
C. The cable worked since the newer ATX power supplies do not make use of pins 21
through 24.
D. The cable worked since the older ATX power supplies have a separate P4 connector.
Answer: B
QUESTION NO: 25
You work as a desktop support technician at TestKing.com. The TestKing.com
network consists of a single Active Directory domain named testking.com. A
TestKing.com user logs a complaint stating that beeping sounds can be heard
underneath her desk after the cleaning crew has left.
A. You should inform the user that the default printer is out of paper or offline.
B. You should inform the user that the speaker wires are disconnected while cleaning.
C. You should inform the user that the UPS is disconnected from the wall.
D. You should inform the user that a new security update is currently available for
download.
Answer: C
A. You should tell her that a Lithium ion cell is the power source for a desktop
workstation.
B. You should tell her that a Linear power supply is the power source for a desktop
workstation.
C. You should tell her that a Switching-mode power supply is the power source for a
desktop workstation.
D. You should tell her that a Nickel cadmium cell is the power source for a desktop
workstation.
Answer: C
QUESTION NO: 27
TestKing.com has employed you as a technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. During the course of the day you receive an instruction from the CIO
to rate the desktop power supplies.
Answer: B
QUESTION NO: 1
Which of the following is a socket technology designed to ease the insertion of pin
grid array (PGA) chips in modern CPUs?
A. Socket 479
B. ZIF
C. LPGA
D. SPGA
E. Socket 370
Answer: B
Explanation:
(Zero Insertion Force socket) A type of socket designed for easy insertion of pin grid
array (PGA) chips in modern CPUs. The chip is easily dropped into the socket's holes,
and a lever is pulled down to lock it in. All modern systems make use of the
zero-insertion force (ZIF) socket. No other pin-layout format, such as SPGA and Socket
479 addresses issues with inserting chips.
QUESTION NO: 2
You have a big list of many different slots and sockets for CPUs. One of your clients
wants to find out, which motherboard socket type is used with the AMD Athlon XP.
Which of the following socket type would you suggest?
A. Slot 1
B. Socket A
C. Socket 370
D. Socket 478
Answer: B
Explanation:
Socket 462 (or Socket A) is a newer motherboard socket type is used with AMD Athlon,
Athlon XP, and Duron processors. There are many different slots and sockets for CPUs.
The slots correspond with processor types and with processor manufacturers.
A. Hyperthreading
B. I/O port
C. Multicore
D. L1 cache
E. System bus width
Answer: B
Explanation:
The I/O port has nothing to do with CPU, even though the communication between a
CPU and the rest of the system is considered I/O. However, there is no I/O port used for
this purpose. The I/O ports, such as USB and sound ports, are not directly related to the
CPU.
QUESTION NO: 4
You were learning about memory modules used in PCs. The DDR400 chips are
found on ______________memory modules.
A. PC3200
B. PC400
C. PC2-3200
D. PC50
Answer: A
Explanation:
The DDR400 chips are found on PC3200 memory modules because the ratio between the
numerical portion of the names of memory chips and the modules they are mounted on is
8:1
QUESTION NO: 5
A. Core 2 Duo
B. Core 2 Quad
C. Later Pentium 4
D. Athlon 64
E. Pentium II
Answer: A, B, C
Explanation:
Socket T, or LGA 775, you can use with Core 2 Quad and Core 2 Duo processors as well
as the faster and later Pentium 4 CPUs.
The Pentium II was only manufactured for Slot 1 and AMD Athlon 64 chips were made
for sockets ranging from Socket 754 to Socket AM2.
QUESTION NO: 6
Which of the following is an old elementary method of detecting simple, single-bit
errors in a memory system and which is not capable of error correction?
A. ECC
B. Dual-channel memory
C. Rambus
D. Parity checking
E. MNP
Answer: D
Explanation:
Parity checking is an old elementary method of detecting simple, single-bit errors in a
memory system and which is not capable of error correction. The Parity checking checks
if data is transmitted accurately from one point to another. It adds an extra bit to each
data unit that is transmitted so that each byte has either even or odd numbers set. The
validity of the parity bit is checked on the receiving end. If the check shows an error, the
byte is rejected because there is no way to determine the nature of the error.
QUESTION NO: 7
A. You should inform him that it can be located between the CPU and RAM.
B. You should inform him that it can be located between on the CPU.
C. You should inform him that it can be located between on the front side bus.
D. You should inform him that it can be located between on the southbridge chip.
Answer: B
QUESTION NO: 8
TestKing.com has employed you as a technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. During the course of the day you receive an instruction from
management to identify the memory modules that have the highest transfer rate.
Answer: C
QUESTION NO: 9
You are the newly appointed desktop support technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. A user logs a call inquiring where the information for faster access on
a CPU is located.
Answer: A
QUESTION NO: 10
You are employed as the desktop support technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. During the course of the day you receive a query from a user to
determine the type of CPU that he should use with a Socket A CPU connector
Motherboard.
Answer: D
QUESTION NO: 11
You work as a desktop support technician at TestKing.com. The TestKing.com
network consists of a single Active Directory domain named testking.com. During
the course of the day you receive a call from a user who wants to know the name of
the 32-bit processor that has a capacity of 64-bit.
A. You should tell her that an Intel Core 2 Duo processor has a capacity of 64-bit.
B. You should tell her that an Intel Pentium M processor has a capacity of 64-bit.
C. You should tell her that an Intel Itanium processor has a capacity of 64-bit.
D.
Answer: A
QUESTION NO: 12
You work as a technician at TestKing.com. The TestKing.com network consists of a
single Active Directory domain named testking.com. You are in the process of
installing a new CPU in one of the offices of a new client. The client notices the tube
of paste that came with the CPU and inquires what it is used for.
A. You should inform the client that the paste is used to stop theft.
B. You should inform the client that the paste aids in stopping the CPU from falling out
of the socket.
C. You should inform the client that the paste aids in keeping the CPU cool.
D. You should inform the client that the paste stops high voltage.
Answer: C
QUESTION NO: 13
You work as a technician at TestKing.com. The TestKing.com network consists of a
single Active Directory domain named testking.com. There are both desktop and
laptop workstations in operation at TestKing.com. You are in the process of
explaining to the new interns what the term quad core implies.
A. Quad core implies that a CPU has four integrated processing units.
B. Quad core implies that a CPU has thrice the cache of a dual core processor.
C. Quad core implies that a CPU needs memory to be installed four units at a time.
D. Quad core implies that a CPU is clocked four times faster than a normal unit.
Answer: A
A. You should tell them that it has double the amount of pins.
B. You should tell them that it has two separate processing units.
C. You should tell them that it has twice the amount of cache.
D. You should tell them that it has two error correcting as well as checking units.
Answer: B
QUESTION NO: 1
Which of the following two devices are used inside a PC to cool the components of a
PC?
A. Fans
B. Compressed air
C. Freon
D. Heat sinks
E. PC Card
Answer: A, D
Explanation:
The two devices that are used inside a PC to cool the components of a PC are Fans and
Heat sinks.
Compressed air is used to remove dust from the PC, Freon is a coolant used in some air
conditioners but not in PCs, and PC card is an expansion card.
A. Heat pipes
B. Air cooling
C. Peltier cooling
D. Liquid cooling
E. Phase-change cooling
Answer: D, E
Explanation:
The CPU cooling methods that use pump to circulate the cooling medium are liquid
cooling and phase-change cooling methods.
QUESTION NO: 3
You have been informed that it is mandatory to use thermal compound on a CPU.
Which of the following do you think is a reason for that?
A. It is required to create a uniform heat-transfer layer between the CPU and heat sink
B. It is required to bring Peltier effect to cool the CPU to below ambient temperatures
C. It is required to seal the heat sink to the CPU
D. It is required to protect the CPU against condensation.
Answer: A
Explanation:
It is mandatory to use thermal compound on a CPU because it is required to create a
uniform heat-transfer layer between the CPU and heat sink.
QUESTION NO: 4
After upgrading your personal computer, you had open ports for several unused
expansion card slots because you had certain components removed and new
components installed. Why do you think the covers for these card slots should be
reinstalled?
Answer: B
Explanation:
The chassis of a PC is designed for proper internal airflow across the various
components. However, if your PC's enclosures are open, then the cooling of the PC
changes dramatically. The cooling of some components can be reduced or totally
eliminated and can cause damage.
QUESTION NO: 5
You work as a technician at TestKing.com. The TestKing.com network consists of a
single Active Directory domain named testking.com. You need to determine the
reason why your laptop computer experience excessive heat.
Answer: C
QUESTION NO: 6
You are employed as a technician at TestKing.com. The TestKing.com network
consists of a single Active Directory domain named testking.com. You are in the
process of explaining to a new client the benefits of having an active cooling system.
What should you tell the client? (Choose all that apply.)
Answer: C, E
QUESTION NO: 7
You work as a senior technician at TestKing.com. The TestKing.com network
consists of a single Active Directory domain named testking.com. You are in the
process of informing the new junior technicians in your department the components
that needs to be in contact with the thermal compound.
A. You should always ensure that the Capacitors are in contact with thermal compound.
B. You should always ensure that the Heatsink are in contact with thermal compound.
C. You should always ensure that the CPU is in contact with thermal compound.
D. You should always ensure that the Fan is in contact with thermal compound.
E. You should always ensure that the Motherboard is in contact with thermal compound.
Answer: B, C
QUESTION NO: 8
You are employed as a technician at TestKing.com. The TestKing.com network
consists of a single Active Directory domain named testking.com. During the course
of the day you discover that one of the workstations in your department is
overheating. You check and find nothing obstructing the fans and locate no dust
particles on the components and the heat sinks. You need to determine the reason
for the overheating?
Answer: C, D
QUESTION NO: 1
You want to upgrade the RAM of your recently purchased computer. You
discovered that your computer uses DDR SDRAM. Which memory module type
packaging do you need to purchase for your DDR SDRAM?
A. 168-pin DIMM
B. 72-pin SIMM
C. 184-pin DIMM
D. RIMM
E. E- 200-pin DIMM
Answer: C
Explanation:
DDR SDRAM is manufactured on a 184-pin DIMM and is the newest of the memory
types under development. The DDR SDRAM chips used are of the TSOP package and
are available in two frequencies, 200 MHz and 266 MHz with operational voltage 2.5v.
The SDR SDRAM uses DIMMs with 168 pins. The SIMM is the predecessor to the
DIMM.
QUESTION NO: 2
You want to implement DIMM modules on the motherboard of your desktop
computer. Select any three options for the number of pins that that can be found on
DIMM modules used in desktop motherboards?
A. 168
Answer: A, C, G
Explanation:
DIMMs are available in two types: SDRAM and DDR SDRAM. Standard DIMMS have
168 pins. DDR SDRAM DIMMS have 184-pin modules. DDR2 and DDR3 DIMMS are
implemented on 240-pin modules with different keying.
QUESTION NO: 3
What memory chips would you find on a stick of PC3-16000?
A. DDR-2000
B. DDR3-2000
C. DDR3-16000
D. PC3-2000
Answer: B
Explanation:
Initially the PC used initials DDR for the chips and a number to represent the level of
DDR to describe the module. The absence of a number indicates memory to be DDR, if
the associated number is greater than 133. This means that PC3-16000 modules are
DDR3 modules and are populated with chips named DDR3 and a number that is 1?8 of
the module's numeric code: 2000.
QUESTION NO: 4
You want to purchase a memory-card for your computer. Which of the following
are the valid memory-card formats that can you purchase according to your
requirement?
A. MicroSD
B. MicroCF
Answer: A, C, D
Explanation:
The valid memory-card formats that can you purchase according to your requirement are
MicroSD, SIM, and MMC. There is no micro version of CompactFlash modules.
QUESTION NO: 5
Which of the following options in a computer should be increased to allow the
execution of more then one application simultaneously?
A. CPU speed
B. CPU bus width
C. Hard disk space
D. Random Access Memory
Answer: D
Explanation:
To allow the execution of more then one application simultaneously, the Random Access
Memory (RAM) should be increased because applications and their data reside in RAM
during execution. Although increasing RAM does not lead directly to being able to run
more applications simultaneously, it otherwise assists to do the same.
QUESTION NO: 6
Which of the following memory modules need to be installed in pairs?
A. 168-pin DIMMs
B. 240-pin DIMMs
C. RIMMs
D. SODIMMs
E. None of the other alternatives apply
Answer: C
QUESTION NO: 7
Which of the following types of a memory would you use if you want to use two
separate modules in a single memory?
A. Dual-channel
B. Double-sided
C. Parity-enabled
D. Symmetric
Answer: B
Explanation:
You would use Double-sided memory because it allows access to only half the memory
locations at a time and uses additional pins on the modules to make it behave as two
separate modules. The memory controller switches to either side to access the memory.
QUESTION NO: 8
TestKing.com has employed you as a senior technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. You are in the process of determining the memory modules that have
168 pins.
Answer: B
A. You should inform them that virtual memory is the maximum amount of memory a
particular system can have.
B. You should inform them that virtual memory is the flash memory utilized to hold the
temporary files prior to it being deleted.
C. You should inform them that virtual memory is the information that is written to a disk
that is located in a paging file that is unable to fit into the RAM of the systems.
D. You should inform them that virtual memory is the section of the physical RAM that
is mirrored to the hard drive for redundancy purposes.
Answer: C
QUESTION NO: 10
You are employed as a technician at TestKing.com. The TestKing.com network
consists of a single Active Directory domain named testking.com. You recently
added additional memory to your notebook computer. When you boot up the BIOS
only report the original RAM.
Answer: B, C
A. ECC allows you to bypass the IRQ channels in order to work directly with the CPU.
B. ECC allows you to identify any hardware incompatibilities as well as resolving them.
C. ECC allows you to make use of varying levels of voltage for the purpose of saving
power.
D. ECC allows you to identify and fix single bit errors in memory.
Answer: D
QUESTION NO: 12
You work as a desktop support technician at TestKing.com. The TestKing.com
network consists of a single Active Directory domain named testking.com. You
receive a call from a user who wants to know the type of hard drive that has a speed
of PC2700.
A. You should inform the user that SDRAM has a speed of PC2700.
B. You should inform the user that DDR3 has a speed of PC2700.
C. You should inform the user that DDR2 has a speed of PC2700.
D. You should inform the user that DDR has a speed of PC2700.
Answer: D
QUESTION NO: 13
Answer: C
QUESTION NO: 14
You work as a technician at TestKing.com. The TestKing.com network consists of a
single Active Directory domain named testking.com. There are both desktop and
laptop workstations in operation at TestKing.com. You are in the process of
installing RAM into a computer named TESTKING-SR01. TESTKING-SR01 is
currently holding two 512MB PC2700 sticks. The CIO wants you to add two
additional sticks of 512MB PC3200. You check and discover that the necessary slots
are available. You need to inform management what the overall speed of the new
ram will be.
Answer: A
A. A graphic card
B. A video capture card
C. A TV tuner card
D. A MIDI device
Answer: B
Explanation:
To convert video to a format that can be uploaded to the Internet, you need a video
capture card. The video capture card allows you to capture a video and convert it to
desired format that can be uploaded to Internet. A graphic card is attached in every
computer to connect the monitor to the motherboard. The video capture card is an
addition to graphic card. The TV tuner cards can also be used to capture the video but
they use video capture card internally to capture video capture. Any adapter that is
strictly a TV tuner cannot capture video.
QUESTION NO: 2
In which of the following situation would you use a KVM switch?
A. You have five network devices that need to be connected to each other to allow proper
communication between them.
B. You need to switch the voltage supplied to a particular device on or off.
C. You want multiple computers to be connected to a non-network-attached printer.
D. You have five computers but you don't want to buy certain external peripherals
separately for each of them.
Answer: D
Explanation:
You would use KVM switches when you have five computers but you don't want to buy
certain external peripherals separately for each of them. The KVM Keyboard, Video or
Visual Display Unit, Mouse switches allow you to control multiple computers from a
single keyboard, monitor, and mouse.
A. CRT
B. HDMI
C. LCD
D. Projector
Answer: C
Explanation:
In the above given scenario, you should use LCD monitor because it takes less space on
the desk because is flat in shape. This is because it does not use cathode ray tube that
makes monitors look bulky. Besides, it also does not use electron guns that use magnets
like CRTs do. This feature protects it from the interference with the nearby speaker
magnets. Projector is not a common personal display device. It is mostly used in theatres
or at places that have group environments and HDMI is not a type of display device. It is
a standard for connecting display devices.
QUESTION NO: 4
You are an IT technician in TestKing Inc. The company manufactures display
monitors. You have been assigned the task to explain the difference between two
CRT monitors in terms of its image display. Which of the following term would you
use to explain the diagonal distance between like-colored phosphor dots on a display
screen that makes one monitor's display superior than the other?
A. Resolution
B. Dot pitch
C. Refresh rate
D. The number of dots per inch
Answer: B
Explanation:
QUESTION NO: 5
You want to set the refresh rate of your monitor. Which of the following statements
is correct regarding a monitor's refresh rate?
A. The refresh rate used by the graphics adapter is also used by the attached monitor.
B. You use MHz to express the refresh rate most often.
C. The controls on the front panel of the monitor allow you to set the refresh rate of a
monitor.
D. The lower the resolution, the maximum is the refresh rate.
Answer: D
Explanation:
The refresh rate is related directly to the resolution of the image. The lower the
resolution, the maximum is the refresh rate. The higher resolution images generally have
lower refresh rates.
Both the monitor and adapter have different refresh rates but they must agree on the
refresh rate you select. If either device does not support a particular refresh rate, such a
rate cannot be used. You use cycles per second Hz to express the refresh rate most often
The refresh arte is selected from the display settings dialog pages, not through the
monitor's built-in menu system.
QUESTION NO: 6
You want to purchase a monitor for your computer. You have to choose between an
LCD and a CRT monitor. You decided to find out the difference between both of
them so that you can take a correct decision. Which of the following statements are
correct about LCD monitors?
QUESTION NO: 7
You have recently installed Windows XP on your personal computer. After the
Windows are installed, you tried to set the resolution of the monitor. However, you
are unable to display a given resolution on a monitor. Which of the following can be
the reason of your problem?
Answer: A
Explanation:
You are unable to display a given resolution on a monitor because your graphic adapter
does not have enough memory installed. The graphic adapter uses dedicated on-board
memory, which is directly related to the number of pixels and colors that can be
displayed at one time.
Video display unit does not have a memory installed in them. The LCD monitors have a
fixed resolution and not CRTs monitors. If the refresh rate is set too high then the refresh
rate is automatically adjusted down when you select a resolution.
QUESTION NO: 8
Which of the following video technology has a resolution of 1280×1024?
A. SVGA
Answer: B
Explanation:
SXGA has a resolution of 1280 ×1024. SVGA - 800 ×600, HUXGA - 6400 ×4800 and
UXGA has resolution 1600 ×1200
QUESTION NO: 9
What does a Q in display standards video resolution names, such as QSXGA,
QUXGA, and QXGA, refer to?
A. The resolution of both the horizontal and vertical components has been quadrupled.
B. The resolution is cut to one fourth.
C. The faster technology.
D. The resolution of both the horizontal and vertical components has been doubled.
Answer: D
Explanation:
The Q in display standards video resolution names, such as QSXGA, QUXGA, and
QXGA, refer to quad. Even though the name suggests quad but the horizontal and
vertical components are doubled and not quadrupled because the pixel count for each
axis is only doubled, resulting in four times as many total pixels
QUESTION NO: 10
Which of the following statements are correct in context with contrast ratio?
A. The contrast ratio is the ratio of luminance between the darkest and lightest colors that
a system can display
B. A contrast ratio is used for CRT monitors and not for LCD monitors
C. The contrast ratio is the ratio of luminance between two adjacent pixels
D. The contrast ratio hat can be corrected through degaussing
QUESTION NO: 11
You want to send audio and video through the same cable. Which of the following
interfaces would you use to send out audio and video over the same cabling
infrastructure?
A. VGA
B. DVI
C. HDMI
D. Composite
E. DVI-D
Answer: C
Explanation:
The HDMI (High-Definition Multimedia Interface) is a compact audio/video interface
that allows the transmission of uncompressed digital data
QUESTION NO: 12
Which of the following statements are correct in connection with connecting a
DVI-A interface to a DVI-D interface on a peripheral?
QUESTION NO: 13
You have recently upgraded your Windows XP computer to Windows Vista. You
now want to set refresh rate to be used between the graphics adapter and monitor in
Windows Vista. Which properties tab Windows Vista Display Settings dialog box
allows you to set the refresh rate?
A. Adapter
B. Monitor
C. Advanced
D. Display Settings
Answer: B
Explanation:
The Monitor tab in Windows Vista Display Settings dialog box allows you to set the
refresh rate. You need to go to the Advanced Settings button on this tab to set the refresh
rate.
QUESTION NO: 14
You are an employee in TestKing Inc. You have to make a presentation in front of
your team members and immediately after that you need to make yourself available
for a conference call. You are using a video projector for the presentation and you
need to ensure that you switch off the video projector and lock the presentation
room before leaving for the conference call. While switching off the video projector,
which of the following things you should take care of?
QUESTION NO: 15
You have Windows Vista running on your computer. After making a few
configuration changes, when you restarted your computer, you noticed that your
display is appearing in a resolution of 640×480. Which of the following is causing a
resolution to 640×480?
Answer: D
Explanation:
When you restarted your computer you noticed that your display is appearing in a
resolution of 640×480 because you might have booted your computer in the Safe Mode.
The Safe Mode disables all nonessential drivers and services due to which the driver for
the graphics adapter is disabled.
QUESTION NO: 16
On your Windows XP computer, you have modified some display settings.
Unfortunately you made wrong modification to the display settings. Which of the
following statements depict the results of improper display settings?
Answer: C
Explanation:
The improper display settings may cause the incomplete view of the desktop. You may
need to scroll to see parts of the Desktop. This is because you might have modified the
screen resolution. However, your monitor might maintain its optimal hardware
resolution, such as an LCD's native resolution, and force you to scroll to see any pixels
created by the chosen software resolution that it cannot fit on the hardware screen at that
particular moment.
QUESTION NO: 17
You are using a LCD monitor and you have recently found out that LCD monitors
use a single, fixed resolution. Which of the following terms can be used to define the
single, fixed resolution of an LCD monitor?
A. Native resolution
B. Default resolution
C. Refresh rate
D. Burned-in resolution
E. Single resolution
Answer: A
Explanation:
The single, fixed resolution of an LCD is called the native resolution.
QUESTION NO: 18
You want to increase the productivity of your computer by configuring
multimonitor settings on your computer. Which of the following statements are
correct in context with multimonitor settings?
A. You can connect multiple monitors to your computer by using two graphics adapter
that supports two video interfaces
Answer: D
Explanation:
The multimonitor settings allow you to display different parts of your Desktop on
different monitors. This is because these settings allow you to clone your settings and
extend your desktop onto the second monitor. The two adapters don't have the same
expansion-bus architecture so you can connect multiple monitors to your computer by
using two graphics adapter that supports two video interfaces.
QUESTION NO: 19
You are planning to purchase an LCD monitor for your personal computer. You
have recently heard about the characteristics of LCD monitor that leads to best
performance in LCDs? Which of the following characteristics would you choose to
achieve the best LCD performance?
A. Active matrix
B. Passive matrix
C. Dual matrix
D. Dual scan
E. Active scan
Answer: A
Explanation:
Active Matrix used in LCDs leads to best performance and crisp display in LCDs. This is
because in Active Matrix each pixel has its own transistor transistors that can generate its
own light. This leads to brighter and crisp display and allows the screen to be viewed by
multiple viewers. With Passive matrix you are unable to see the screen unless you are
directly in front of it. Dual scan is merely an enhanced form of passive matrix. Dual
matrix and Active scan are not a type of LCD.
QUESTION NO: 20
A. 1280×1024
B. 1920×1200
C. 800×600
D. 2048×1536
Answer: B
Explanation:
1920×1200 is an example of List of 16:10 Widescreen Resolutions. The list of 16:10
Widescreen Resolutions is:
Resolution - Aspect ratio
1440x900-----16:10
1680x1050-----16:10
1920x1200-----16:10
2560x1600-----16:10
3840x2400-----16:10
7680x4800-----16:10
QUESTION NO: 21
You want to use the degaussing tool to improve the color around the edges for your
CRT Monitor. At which of the following locations can you find the best degaussing
tool for modern CRT monitors?
Answer: C
Explanation:
The best degaussing tool can be found built into the monitor. The built in degaussing tool
is designed to work with the monitor, in which it is found. External degaussing tools may
be effective but can be a little hard on the delicate inner workings of the CRT.
QUESTION NO: 22
A. Digital
B. Analog
C. Compressed
D. Composite
Answer: B
Explanation:
The analog signals are used by VGA monitors.
QUESTION NO: 23
On the display of an LCD screen, which of the following measurements can you use
to measure the difference between the darkest color and the lightest color?
A. Native resolution
B. Contrast ratio
C. Luminescence
D. Ambient brightness
E. Ambient Contrast
Answer: B
Explanation:
To measure the difference between the darkest color and the lightest color on the display
of an LCD screen, you need to use the contrast ratio measurement.
The native resolution is the amount of pixels that can be displayed at an LCD screen
without distortion.
QUESTION NO: 24
Which of the following display types are more susceptible to magnetic interference?
Answer: B
Explanation:
The display type that is more susceptible to magnetic interference is the cathode ray tube
(CRT) display. In this type of display technology the screen image is painted by electron
beams generated on the inner surface of the screen. Magnetic field in the CRT monitor
steer the electron beams, as they scan the faceplate. Any electrical equipment that
generates magnetic fields such as speakers can affect the electron beam path and create
magnetic interference.
QUESTION NO: 25
The video resolution can be described as______________.
Answer: D
Explanation:
The video resolution can be described as the number of pixels displayed in column and
row measurement.
QUESTION NO: 26
How does a CRT monitor different than an LCD monitor?
Answer: C
Explanation:
QUESTION NO: 27
You want to improve the sharpness of the display unit of your computer. Which of
the actions would you take?
Answer: A
Explanation:
To improve the sharpness of the display unit of your computer, you should increase the
refresh rate of the monitor, as long as the monitor supports the selected rate.
QUESTION NO: 28
On the LCD monitor of your computer, you want to achieve the optimal image
quality. Which of the following actions should you take?
A. Set the refresh rate to the highest refresh rate supported by the graphics adapter.
B. Set the contrast to the highest setting.
C. Set the resolution to the native resolution.
D. Set the contrast to the lowest setting.
Answer: C
Explanation:
To achieve the optimal image quality on your LCD monitor, you must set the resolution
to the native resolution.
Setting the refresh rate to the highest refresh rate supported by the graphics adapter will
not work because the monitor must support the refresh rate chosen. Contrast should be
adjusted until the image looks best. Setting it to maximum or minimum will not produce
the desired results.
A. The buzzing sound shows a problem with the monitor. It should be serviced or
replaced.
B. The buzzing sound indicates that the monitor is degaussing itself.
C. The buzzing sound indicates that the refresh rate that the graphics adapter is using is
not compatible with the monitor.
D. The buzzing sound occurs because the residual static electricity on the screen gets
discharged.
Answer: B
Explanation:
The buzzing sound indicates that the monitor is degaussing itself. The new CRT monitors
are equipped with a self-degaussing feature that activates whenever the monitor is
powered on. The degaussing is done by CRTs to increase the display quality avoid the
need to perform a manual degaussing.
QUESTION NO: 30
You want to set the refresh rate of your monitor. Which of the following statements
do you think is correct about the refresh rate of a monitor?
A. The refresh rate has nothing to do with the quality of the displayed image.
B. The monitor supports a refresh rate as long as it is supported by the graphics adapter
of the system.
C. You can use Device Manager to adjust the refresh rate.
D. To set a refresh rate it is necessary that both the monitor and graphics adapter support
a given refresh rate.
Answer: D
Explanation:
QUESTION NO: 31
You want to use analog video technology monitor for your computer. Which of the
following types of monitor technology would you use?
A. Monochrome
B. CGA
C. EGA
D. VGA
Answer: D
Explanation:
To use analog video technology monitor for your computer, you need to use VGA
technology. The other options are older digital technologies.
QUESTION NO: 32
_____________is the standard resolution of VGA technology
A. 320 x 200
B. 640 x 350
C. 640 x 480
D. 800 x 600
Answer: C
Explanation:
640 x 480 is the standard resolution of VGA technology.
CGA's resolution was 320 x 200, EGA's was 640 x 350, and SVGA resolution is 800 x
600.
A. The interlacing technique combines two separate screen images at the same time.
B. Video quality is deteriorated in interlaced refresh rates as compared to noninterlaced
refresh rates
C. In interlacing the odd-numbered rows are displayed, but the even-numbered rows are
not displayed.
D. Interlacing is used by all video adapters all the time.
Answer: B
Explanation:
The most correct statement about Interlacing is that Video quality is deteriorated in
interlaced refresh rates as compared to noninterlaced refresh rates. During Interlacing the
refresh rate is doubled because only half the screen is redrawn at a time.
The usual refresh rate for interlaced operation is 87 Hz, which corresponds to 43.5 Hz of
real refresh given the half-screen interlacing.
Although interlacing produce less flicker than the large amount you would see in
non-interlaced, it still produces flicker compared to even a regular 60 Hz non-interlaced
mode. The user often perceives this as an annoying flicker.
QUESTION NO: 34
You have purchased a KVM switch. Which of the following interfaces would be
available to you on the input side of the KVM switch?
Answer: A
Explanation:
QUESTION NO: 35
You are the newly appointed desktop support technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. You receive a call from a user named Kara Lang who wishes to know
the device that will allow her to use multiple workstations with a single monitor.
A. You should inform Kara Lang that it can be accomplished via KVM.
B. You should inform Kara Lang that it can be accomplished via a graphics adaptor.
C. You should inform Kara Lang that it can be accomplished via a capture card.
D. You should inform Kara Lang that it can be accomplished via a USB hub.
Answer: A
QUESTION NO: 36
You work as a technician at TestKing.com. The TestKing.com network consists of a
single Active Directory domain named testking.com. You receive an instruction to
connect an LCD monitor to a desktop. You need to determine the most appropriate
display connection that will accomplish this.
Answer: B, E
A. You should inform a technician to make the necessary configuration changes in the
Display Settings in Device Manager.
B. You should inform a technician to change to a lower resolution.
C. You should inform a technician to demagnetize the user and restart the monitor.
D. You should inform a technician to make the necessary configuration changes to the
Display Settings on the monitor.
Answer: D
QUESTION NO: 38
You are the newly appointed technician at TestKing.com. The TestKing.com
network consists of a single Active Directory domain named testking.com. A user
logs a call stating that the monitor is acting up and the image shakes many times.
You check the asset register and notice that it is the last CRT monitor. The
company is currently replacing all the CRT monitors with LCD monitors.
A. You should ask the user whether someone moved the monitor recently.
B. You should inform the user that you know the cause of the problem and inform her to
degauss the monitor.
C. You should empathize with the user and inform her that an LCD monitor will be sent
to her as soon as possible.
D. You should ask the user to bring her monitor to your department and you will swap it
for an LCD monitor.
Answer: C
A. A possible cause could be that the graphics card jumpers need to be reconfigured.
B. A possible cause could be that there is insufficient free space on the hard drive.
C. A possible cause could be that the monitor needs replacement with a newer model.
D. A possible cause could be that there is too little memory available for the display
adapter.
Answer: D
QUESTION NO: 40
You work as a technician at TestKing.com. The TestKing.com network consists of a
single Active Directory domain named testking.com. You are in the process of
connecting a projector to your notebook computer. After the connection you
discover that no screen is displayed. You check and verify that the projector is
switched on.
A. Your best option would be to enable the projector by going into Device Manager.
B. Your best option would be to make use of the correct function toggle key in order to
switch display mode.
C. Your best option would be to reboot the notebook computer in order for the system to
automatically select the projector to start.
D. Your best option would be to select F1 in order to shift the display to the projector.
Answer: B
QUESTION NO: 1
You want to update the PC ports of your computers with bidirectional PC parallel
ports as per the standards specified by IEEE 1284. Which of the following standards
are specified by IEEE 1284? (Choose two).
A. RS-232
B. EPP
C. ECP
D. FireWire
E. USB
Answer: B, C
Explanation:
The new parallel port standard - IEEE Standard 1284-1994 is based on the original
Centronics Standard Parallel Port (SPP) specification, and includes the Enhanced Parallel
Port (EPP) and Extended Capabilities Port (ECP) for Bidirectional parallel ports can both
transmit and receive data. The standard parallel port only transmits data out of the
computer and cannot receive data. FireWire is specified by IEEE 1394. IEEE 1284 does
not specify serial protocols, such as RS-232 and USB.
QUESTION NO: 2
You want to use a simple common plug-in serial connector on the back of your
computer to perform digital video transfers. Which of the following port type
external bus standard would you use that was originally developed by Apple and is
currently the optimal interface for digital video transfers?
A. DVD
B. USB
C. IEEE 1394
D. IEEE 1284
E. IEEE 1290
Answer: C
QUESTION NO: 3
You generally need to connect various devices such as digital cameras, printers,
personal media players, and flash drives to your personal computer. You need to
use a port type which is expandable using hub. Which of the following peripheral
port type is expandable using a hub, operates at 1.5MBps, and can be used to
connect various devices you want to connect to your computer?
A. DVD 1.0
B. USB 1.1
C. IEEE 1394
D. IEEE 1284
E. IEEE 1290
Answer: B
Explanation:
Universal Serial Bus (USB) is a set of interface specifications for high speed wired
communication between electronics systems peripherals and devices with or without
PC/computer. The major goal of USB was to define an external expansion bus to add
peripherals to a PC in easy and simple manner. USB version 1.1 supported two speeds, a
full speed mode of 12Mbits/s and a low speed mode of 1.5Mbits/s. It is now the most
used interface to connect devices like mouse, keyboards, PDAs, game-pads and joysticks,
scanners, digital cameras, printers, personal media players, and flash drives to personal
computers.
QUESTION NO: 4
Which of the following peripheral port type would you use to allow high speeds
transfer of data at over a D-sub interface?
A. DVD
Answer: D
Explanation:
ECP parallel port, which is a part of IEEE 1284 standard, defines the use of a DMA
channel and the buffer to be able to transfer data at high speeds at over a D-sub interface.
QUESTION NO: 5
A friend of yours suggested you to check the hot swappable capability of the
peripheral device that you are going to buy. Which of the following options is the
feature of hot-swappable devices?
A. Hot-swappable devices can be inserted or removed without the need to turn off the
power.
B. The Hot-swappable devices can be removed after stopping the operating system even
with the power applied.
C. Hot-swappable devices are hot to touch and therefore care must be taken while
swapping the devices.
D. The hot-swappable devices device can be swapped immediately after powering down
the system while they are still hot.
Answer: A
Explanation:
The hot swappable devices are the devices that can be attached or detached from a
computer or any other electronic device without rebooting the computer and switching
off the power of the system. However, these devices need to be stopped in the operating
system before being removed. The most commonly used hot swappable devices are USB
devices. These devices have nothing to do with the heat level of the device.
QUESTION NO: 6
You are an IT technician is TestKing Inc. The company wants to implement an
authentication device in the company that can use unique physical traits of the user
to authenticate them and allow entrance in the office?
Answer: B
Explanation:
Biometric input devices are the most secure methods to authenticate users with their
unique physical traits. This method uses fingerprint or facial scans and iris or voice
recognition to identify users. A biometric scanning device takes a user's biometric data
and converts it into digital information, which can be interpreted and verified by a
computer.
QUESTION NO: 7
Which of the following types of input devices roughly uses the same connector?
(Choose 2)
A. Barcode reader
B. PS/2 keyboard
C. MIDI
D. Touch screen
E. AT keyboard
Answer: C, E
Explanation:
MIDI devices and original AT keyboard use a same kind of a 5-pin DIN connector.
QUESTION NO: 8
Which of the following pointing devices consist of a ball held by a socket containing
sensors to detect a rotation of the ball? The device also has buttons on the top and a
flat, steady surface on the bottom.
A. Mouse
B. Touchpad
C. Trackball
D. Trackpad
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E. Keypad
Answer: C
Explanation:
The trackball is a pointing device that consists of a ball held by a socket containing
sensors to detect a rotation of the ball. The device also has buttons on the top and a flat,
steady surface on the bottom. It is sort of stationary mouse that allows fast scrolling in
any direction. There is no such thing as a trackpad.
QUESTION NO: 9
Which of the following laptop input device was released with the IBM ThinkPad
series of laptops?
A. Touchpad
B. Optical storage
C. TrackPoint
D. Trackball
Answer: C
Explanation:
The laptop input device released with the IBM ThinkPad series of laptops is TrackPoint
point stick.
QUESTION NO: 10
Which of the following is the input device used in laptop, is flat in surface, and
allows you to use your finger on it to control the mouse pointer?
A. Touchpad
B. Touchball
C. Touchpoint
D. Touchway
E. None of the other alternatives apply
Answer: A
QUESTION NO: 11
You want to use a hot-swappable device on your PC. Which of the following devices
can you use?
A. PS/2 keyboard
B. USB mouse
C. DDR3 DIMM module
D. PCIe graphics adapter
E. AT keyboard
Answer: B
Explanation:
You should use USB mouse. The USB-attached devices are the examples of
hot-swappable devices. These devices can be plugged in and removed from the computer
system to which they are attached, while the power is still on.
QUESTION NO: 12
You are the newly appointed desktop support technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. During the course of the day you receive a query from a user wanting
to know the interface that will only support one device per port.
A. You should inform the user that Bluetooth only support one device per port.
B. You should inform the user that USB 1.1 only support one device per port.
C. You should inform the user that RS-232 only support one device per port.
D. You should inform the user that SCSI only supports one device per port.
Answer: C
A. Your best option would be to reformat the hard drive to a clean state.
B. Your best option would be to erase the hard drive using a disk wiping program.
C. Your best option would be to expose the computer components close to a large
magnet.
D. Your best option would be to run FDISK on the hard drive.
Answer: B
QUESTION NO: 14
You work as a technician at TestKing.com. The TestKing.com network consists of a
single Active Directory domain named testking.com. You are in the process of
configuring biometric devices.
Answer: C
QUESTION NO: 15
You work as a technician at TestKing.com. The TestKing.com network consists of a
single Active Directory domain named testking.com. You are in the process of
installing a program that makes use of a security dongle. You discover that the
program will not work. You thus need to determine the reason for this error.
A. The program will not work since the OS does not support security dongles.
B. The program will not work since you failed to install the hardware dongle.
C. The program will not work since OS does not support the software.
D. The program will not work since the software was installed properly.
Answer: B
QUESTION NO: 16
You are the newly appointed desktop support technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. A TestKing.com user named Kara Lang contacted the Help desk to
report some problems that prevents her from carrying out her duties. She informs
you that numbers appear on the screen of the laptop when certain keys are pressed.
You need to resolve this issue as quick as possible.
Answer: B
QUESTION NO: 17
TestKing.com has employed you as a technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. During the course of the day you receive an instruction from the CIO
to decode NTSC/PAL signals from an external source. To accomplish this task you
need to determine the appropriate audio/video device that will achieve this.
Answer: B
QUESTION NO: 17
TestKing.com has employed you as a technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. During the course of the day you receive an instruction from the CIO
to decode NTSC/PAL signals from an external source. To accomplish this task you
need to determine the appropriate audio/video device that will achieve this.
Answer: B
QUESTION NO: 18
TestKing.com has employed you as a desktop support technician at TestKing.com.
The TestKing.com network consists of a single Active Directory domain named
testking.com. During the course of the day you receive a call from a user who wants
to know the I/O devices that can be daisy chained together. The user also informs
you that the device has to be ended at the last device.
QUESTION NO: 19
You are employed as a senior technician at TestKing.com. The TestKing.com
network consists of a single Active Directory domain named testking.com. You are
in the process of informing the new interns what makes use of multiple disks in
order to create one functional drive with parity spanning all the disks.
A. You should inform the interns that RAID 10 will accomplish this.
B. You should inform the interns that RAID 5 will accomplish this.
C. You should inform the interns that RAID 1 will accomplish this.
D. You should inform the interns that RAID 0 will accomplish this.
Answer: B
QUESTION NO: 20
You work as a desktop support technician at TestKing.com. The TestKing.com
network consists of a single Active Directory domain named testking.com. A user
calls the helpdesk to determine the device he needs to stop at the last device in order
for the other devices to function.
Answer: B
QUESTION NO: 21
Answer: B
QUESTION NO: 22
You are employed as a technician at TestKing.com. The TestKing.com network
consists of a single Active Directory domain named testking.com. There are both
desktop and laptop workstations in operation at TestKing.com. You receive an
instruction from the CIO to install a shock resistant hard drive on a workstation
named TESTKING-SR01.
A. Your best option would be to install a SCSI drive with proper terminated ends.
B. Your best option would be to install a PATA hard drive.
C. Your best option would be to install a Solid state hard drive.
D. Your best option would be to install a SATA hard drive with a rubber gasket.
Answer: C
QUESTION NO: 23
TestKing.com has employed you as a technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. You receive an instruction from management to ensure that the
network is able to support full-duplex communications.
Answer: C
QUESTION NO: 24
You work as a technician at TestKing.com. The TestKing.com network consists of a
single Active Directory domain named testking.com. During the course of the day
you receive an instruction from management to add an additional connector to the
mobile computer of the marketing manager. You thus need to determine the correct
bus slot you need to use in order for the mobile computer to be able to support the
new Network Interface Card.
Answer: C
QUESTION NO: 25
You are the newly appointed desktop support technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. You receive an inquiry from a user who wishes to know the amount of
devices he is able to daisy chain to an IEEE 1394 port.
A. You should inform the user that he is able to daisy chain 7 devices.
B. You should inform the user that he is able to daisy chain 15 devices.
Answer: C
Explanation:
IEEE 1394 standard was first developed by Apple. It was used with trademarked name
FireWire. Other companies make use of other named such as i.link and Lynx, to describe
their 1394 products. A single 1394 port can be used to connect up 63 external devices
and is ideal for devices that need to transfer high level of data in real-time, such as video
devices. This is because it is not only high speed but also supports isochronous data,
which means delivering data at a guaranteed rate.
QUESTION NO: 26
You work as a technician at TestKing.com. The TestKing.com network consists of a
single Active Directory domain named testking.com. During the course of the week
you receive an instruction from the CIO to install a RAID array that contains two
hard drives as well as the best performance. You thus need to determine the
appropriate RAID level where you should implement the array.
Answer: C
QUESTION NO: 1
A. AGP
B. PCIe
C. PCI-X
D. PCI
E. PCMCIA
F. ISA
Answer: B
Explanation:
PCI Express (Peripheral Component Interconnect Express), also known as PCIe (or
PCI-E), is an expansion slot that is designed to replace the older PCI, PCI-X, and AGP
standards for video adapters. PCIe is the latest standard for expansion cards that is
available on mainstream personal computers.
QUESTION NO: 2
You are an IT technician in TestKing Inc. You have been asked to add a NIC to a
user's computer. For which of the following categories of adapters would you use
NIC?
A. Multimedia adapters
B. I /O adapters
C. Communications adapters
D. Video adapters
E. Display adapters
Answer: C
Explanation:
NICs or Network interface cards are used in communication ports so that computers can
be connected to other computers/devices. The communications adapter uses NIC.
QUESTION NO: 3
A. Multimedia adapters
B. I /O adapters
C. Communications adapters
D. Video adapters
Answer: B
Explanation:
The USB ports are the input/output ports. Therefore to install USB ports to a system, you
need an I/O adapter with USB ports on it.
QUESTION NO: 4
You are an IT technician in TestKing Inc. You have been asked to find out the
adapter that has an RJ-11 jack built in computer. Which of the following categories
of adapters has an RJ-11 jack built in?
A. Modem
B. Video
C. Sound
D. NIC
Answer: A
Explanation:
The RJ-11 jack is built into Modems. This jack provides support for the Public Switched
Telephone Network (PSTN) interface.
QUESTION NO: 5
Which of the following is the most widely used, fastest, and most modern interface
that is used these days for expansion purpose in laptop computers and desktop
computers both to connect external peripherals, such as printers, digital cameras,
web cams, and scanners.
A. Parallel
B. PS/2
Answer: C
Explanation:
USB interface is most widely used, fastest, and most modern interface that is used these
days for expansion purpose in laptop computers and desktop computers both. It is more
flexible as compared to PS/2 that also allows connection of external peripherals.
QUESTION NO: 6
Which type of PC Card or PCMCIA slot is most versatile and is most often used for
expansion devices like NICs, sound cards, modems, and wireless networking?
A. Type I
B. Type II
C. Type III
D. Type IV
Answer: B
Explanation:
The Type II cards are most versatile and are most often used for expansion devices like
NICs, sound cards, modems, and wireless networking. They introduced a 32-bit data path
and expanded the PC Card's versatility. The original Type I cards, which incorporated a
16-bit data path, were introduced for memory expansion.
QUESTION NO: 7
Which of the following expansion interfaces allow peripheral devices to be
connected to computer, is capable of operating in both USB and PCIe modes, and
uses serial communications?
A. ExpressCard
B. CardBus
C. Mini PCI
D. FireWire
E. PC Card
QUESTION NO: 8
Which of the following components is the common example of PCMCIA Type III
cards?
A. Motherboards
B. Sound cards
C. Network adapters
D. Hard drives
E. None of the other alternatives apply
Answer: D
Explanation:
The common example of PCMCIA Type III cards is hard drives.
Sound cards and network adapters are examples of PCMCIA Type II cards. And
motherboards are not available as PCMCIA cards
QUESTION NO: 9
Which of the following types of connectors is used by the Mini PCI IIIA standard?
Answer: C
Explanation:
QUESTION NO: 10
The thickness of PCMCIA Type II cards is________________.
A. 3.3 millimeters
B. 5 millimeters
C. 10.5 millimeters
D. 12.5 millimeters
Answer: B
Explanation:
The thickness of PCMCIA Type II cards is 5 millimeters. For Type I cards it is 3.3
millimeters, and for Type III cards the thickness is 10.5 millimeters.
QUESTION NO: 11
You work as a technician at TestKing.com. The TestKing.com network consists of a
single Active Directory domain named testking.com. You receive an instruction
from management to install RAID on a workstation. You thus need to determine the
appropriate adapter cards you need to install.
Answer: B, C
A. Luggable
B. Tablet
C. Netbook
D. Notebook
Answer: B
Explanation:
The Tablet PC resembles a paper notebook the most in its design and function. It has a
flip-around screen and can be held like a large notebook. It also allows you to write notes
directly on the screen with a special pen called stylus.
QUESTION NO: 2
You know that PC Cards is a small form-factor adapter for your personal
computer. You want to find out the software on which PC Cards depend in order to
operate? (Choose two.)
A. Cardmember Services
B. Card Services
C. Modem Services
D. Socket Services
E. PC Services
Answer: B, D
Explanation:
PC Cards depend on Socket Services and Card Services to operate. These services are the
key elements of its software architecture. Socket Services is a BIOS level software
interface that provides a way to access the PCMCIA sockets (slots) of a computer and
Socket Services identify the number of sockets in a system and detects the insertion or
removal of a PC Card when the system is powered on. PC Services is nothing.
A. Docking station
B. Keyboard, video, mouse (KVM) switch
C. Print server
D. USB hub
E. Expansion card
Answer: A
Explanation:
The Docking station is a platform that allows you to host desktop components
permanently. It provides slots for expansion cards, connectors for peripheral devices, and
bays for storage devices. Once a portable computer is inserted in a docking station it
behaves like a desktop computer.
QUESTION NO: 4
Which of the following input devices in laptop allows you to slide across your finger
to control the cursor?
A. Touchpad
B. Trackball
C. Point stick
D. Mouse
Answer: A
Explanation:
The touchpad is the input device built in laptops that allow you to slide across your finger
to control the mouse pointer by dragging your finger across the surface.
QUESTION NO: 5
A. RIMM
B. DIMM
C. MicroDIMM
D. SODIMM
Answer: C
Explanation:
MicroDIMM is the memory type that has the smallest form factor. SODIMM which have
predominately been used in notebooks are now replaced by MicroDIMM. SODIMM and
MicroDIMM the common laptop small-form factor memory standards. From the two,
MicroDIMM is smaller.
QUESTION NO: 6
The display unit of your laptop does not seem to work. To resolve the problem you
toggled the LCD cutoff switch then you tried to attach an external monitor to the
laptop but that too did not help. What should you do now to resolve the problem?
Answer: D
Explanation:
If display unit of your laptop does not seem to work even after attaching external monitor
to it, it's likely a problem with the video card.
You can't reinstall the video driver because you can't see anything. Replacing the screen
or trying another monitor will not help because you have already tried.
QUESTION NO: 7
Answer: C
QUESTION NO: 8
You have been assigned to the TestKing.com help desk to aid all the TestKing.com
users who experience trouble with their workstations. There are both desktop and
laptop workstations in operation at TestKing.com. A TestKing.com user named
Kara Lang contacted the Help desk to reporting that the mouse icon is not moving
in the direction when pointed to the screen when she makes use of tablet PC.
Answer: A
QUESTION NO: 9
Answer: B
QUESTION NO: 10
You are employed as a technician at TestKing.com. The TestKing.com network
consists of a single Active Directory domain named testking.com. You receive an
instruction to upgrade a user's workstation in order to have a faster wireless LAN
connection. At present the user make use of a 54MB wireless LAN connection.
Answer: B
QUESTION NO: 11
Answer: D
QUESTION NO: 12
You are employed as a technician at TestKing.com. The TestKing.com network
consists of a single Active Directory domain named testking.com. You receive an
instruction from management to install a cellular modem card on a mobile
computer. You thus need to identify the appropriate expansion slot in order to
accomplish this task.
A. Your best option would be to make use of the AGP 4X expansion slot.
B. Your best option would be to make use of the PCIe X16 expansion slot.
C. Your best option would be to make use of the ISA expansion slot.
D. Your best option would be to make use of the PCMCIA expansion slot.
Answer: D
QUESTION NO: 13
You are employed as a technician at TestKing.com. The TestKing.com network
consists of a single Active Directory domain named testking.com. You are in the
process of explaining to the newly appointed technicians where they will find
Cardbus interfaces.
Answer: B
QUESTION NO: 1
The laser printer applies a voltage to the paper to transfer the toner to the paper in
an EP process. Select the amount of voltage that is applied in this process.
A. +600VDC
B. -600VDC
C. +6000VDC
D. -6000VDC
Answer: A
Explanation:
The image is transferred from the drum to the paper at its line of contact with the use of a
corona roller with +600VDC voltage.
QUESTION NO: 2
Which of the following types of printers are called the page printers? (Select all that
apply.)
A. Daisy wheel
B. Dot matrix
C. Bubble-jet
D. Laser
E. Thermal printers
QUESTION NO: 3
You want to purchase a printer for your computers. Your hardware vendor told
you about the Universal Serial Bus (USB) printer interface. However, one of your
friends, who were already using it, suggested you not to go for USB printer
interface. Which of the following is the downside of using a USB printer interface?
A. The USB printer interface has a higher transfer rate than a serial connection.
B. The USB printer interface has a higher transfer rate than a parallel connection.
C. The USB printer interface automatically recognizes new devices.
D. The USB printer interface does not allow easy sharing.
Answer: D
Explanation:
The Universal Serial Bus (USB) printer interface is designed mainly to be connected to a
single computer, but you mostly need to share it with other computers. The only
downside to this is that it is difficult to share the printer with other computers. The printer
on which computer is attached should be switched on if you want to print from any other
computers as it acts as a print server, and any print job needs to go through this.
QUESTION NO: 4
Which of the following types of printers would you use to print multipart forms?
A. Bubble-jet printers
B. Laser printers
C. Thermal printers
D. Dot-matrix printers
E. Daisy Wheel printers
Answer: D
QUESTION NO: 5
Which of the following steps in the EP print process uses laser diodes to discharge
an invisible electric image to the selected areas of the photosensitive drum, thus
forming an image on the drum?
A. Writing
B. Transferring
C. Developing
D. Cleaning
E. Conditioning
F. Fusing
Answer: A
Explanation:
The writing step in the EP print process uses laser diodes to discharge an invisible
electric image to the selected areas of the photosensitive drum, thus forming an image on
the drum.
QUESTION NO: 6
Which of the following languages are known as page-description languages? (Select
all that apply.)
Answer: B, D
Explanation:
QUESTION NO: 7
During EP Process what voltage does the corona wire or corona roller use to
transfer the image from the drum to the paper?
A. +600VDC
B. -600VDC
C. 0VDC
D. -100VDC
Answer: A
Explanation:
During EP Process +600VDC of voltage is used by corona wire or corona roller to
transfer the image from the drum to the paper.
QUESTION NO: 8
Which of the following devices contain printhead in a bubble jet printer?
A. Ink cartridge
B. Toner cartridge
C. Daisy wheel
D. Paper tray
Answer: A
Explanation:
A bubble-jet printer is any printer that fires extremely small droplets of ink onto paper to
create an image in the form of letters or graphics. This ink is fired through Ink Cartridge.
Toner cartridge are used in Laser toner cartridges contain dry ink (toner). Laser toners are
much larger and more expensive than inkjet ink and more difficult to recycle.
QUESTION NO: 9
What is the correct sequence of steps that are followed in the EP print process used
in laser printing?
Answer: D
Explanation:
The EP print process follows the following steps in sequence: cleaning, charging,
writing, developing, transferring, and fusing.
QUESTION NO: 10
What is the number of standard assemblies used by a laser printer that uses the
electrophotographic process?
A. Five
B. Six
C. Four
D. Nine
Answer: D
Explanation:
There are nine standard assemblies that are used by a laser printer that uses the
electrophotographic process.
A. Toner
B. Print drum
C. Laser
D. Cleaning blade
Answer: C
Explanation:
The EP laser printer toner cartridge contains toner, print drum, and cleaning blade. The
Laser is not a part of toner cartridge. Rather it is a part of the printer. The toner cartridge
uses toner to print a page. The cleansing blade is used to clean the used toner off the
drum. The print drum helps in printing by holding the static charge when it is not
exposed to light.
QUESTION NO: 12
You want to understand the working of Laser printer. You know that there are six
stages involved in EP printing process. Which of the following statements explain
the working of the development stage of EP printing?
Answer: A
Explanation:
In the development stage, an electrostatic charge is applied to the drum to attract toner
particles. The developing roller uses a magnet and electrostatic charges to attract toner to
itself and then transfers the toner to the areas, on the drum that are exposed to the laser.
Toner is applied to the drum by the particles being transferred to the areas of positive
charge
A. Parallel
B. Mouse port
C. Serial
D. Network
E. USB
Answer: A, C, D, E
Explanation:
Printers can communicate via parallel, serial, USB, infrared, SCSI, 1394b, wireless, and
network connections.
QUESTION NO: 14
You know that it is easy to compare papers of differing brands using the same basis
sheet size for the same type of paper. However, same basis weight for a sheet of
common copy paper does not ensure the same mass as the same size sheet differ in
paper types. What is size of paper for the basis weight of 500 sheets of bond paper in
pounds?
A. 81?2×11 inch
B. 11×17 inch
C. 17×22 inch
D. 81?2×17 inch
Answer: C
Explanation:
In countries that use United States paper sizes, the basis weight is used measure the
density of paper. The size of paper is 17×22 inch for the basis weight of 500 sheets of
bond paper in pounds.
QUESTION NO: 15
A. Bubble-jet printers
B. Daisy-wheel printer
C. Dot-matrix printer
D. Laser printer
E. Thermal printers
Answer: B
Explanation:
A daisy-wheel printer smashes an inked ribbon against paper. It uses a device called a
daisy wheel that contains artificial daisy flower made of plastic or metal. Each of the
petals on the flower contains an embossed character. The hammer bangs on the petal
having a letter against the ribbon to print the letter.
QUESTION NO: 16
In laser printer printing process a voltage is supplied to charge and transfer corona
assemblies. Which of the following parts of a laser printer supplies the voltages to
charge and transfer corona assemblies?
Answer: A
Explanation:
The High-voltage power supply (HVPS) in laser printers supplies the voltages to charge
and transfer corona assemblies.
QUESTION NO: 17
During the EP process in laser printers, which of the following parts of printer gets
the toner from the drum onto the paper?
Answer: C
Explanation:
During the EP process in laser printers the transfer corona assembly gets the toner from
the photosensitive drum onto the paper. Some printers use transfer corona wire and some
other use transfer corona roller for the same purpose.
QUESTION NO: 18
Which of the following steps use a different method to perform the same step
differently in LED page printers and laser printers in EP process?
A. Writing
B. Charging
C. Fusing
D. Cleaning
E. Developing
F. Transferring
Answer: A
Explanation:
The Writing step is performed differently in LED page printers and laser printers in EP
process. This is because they both use different method to write on drum.
QUESTION NO: 19
In the EP process of laser printer printing, which of the following steps comes
immediately after the writing step?
A. Charging
B. Fusing
C. Transferring
Answer: D
Explanation:
Developing comes immediately after the writing step. In the Writing step a laser beam
writes to the EP Drum to charge some portions of the drum positively and in Developing
step the toner is applied to the positive charged areas of the drum.
QUESTION NO: 20
During the EP process of printing, which of the following assemblies permanently
presses the toner into the paper?
A. Transfer corona
B. Fuser
C. Printer controller circuitry
D. Paper transport assembly
Answer: B
Explanation:
The fuser assembly permanently presses the toner into the paper by melting the toner
during the process. The transfer corona transfers the toner from the drum to the paper. It
does not press the toner into the paper. The printer controller circuitry converts the PC
signals into various printer assembly signals. The paper transport assembly has nothing to
do with writing on paper it controls the movement of the paper through the printer.
QUESTION NO: 21
During which of the following phases in EP process in laser printer a uniform
charge of 600VDC is applied to the EP drum?
A. Conditioning
B. Charging
C. Developing
D. Transferring
E. Writing
QUESTION NO: 22
During which of the following phases in EP process in laser printer the toner melts
onto the paper?
A. Writing
B. Charging
C. Fusing
D. Transferring
E. Developing
Answer: C
Explanation:
During the fusing phase in the EP process in laser printer the toner melts onto the paper.
The drum is charged according to the print pattern and after that the toner is applied to
the drum, which then melts and fused to the paper by using heat.
QUESTION NO: 23
Which of the following facts have made the USB connection, a popular choice for
printers as compared to a parallel or a serial connection? (Select all that apply.)
Answer: A, B, C
Explanation:
QUESTION NO: 24
Which of the following printers contains a printhead that trigger a row of pins,
when it moves across the paper to form letters and numbers?
A. Laser printer
B. Daisy-wheel printer
C. Dot-matrix printer
D. Bubble-jet printer
E. None of the other alternatives apply
Answer: C
Explanation:
The dot-matrix impact printer contains a printhead that triggers a row of pins, when it
moves across the paper to form letters and numbers.
QUESTION NO: 25
After issuing the print command you had to wait for your print job to be printed. In
which of the following lines the print jobs wait to be printed?
A. Print spooler
B. Print queue
C. Print server
D. Print line
Answer: B
Explanation:
The Print jobs wait in the print queue for their turn, when there are a few jobs to be
printed.
QUESTION NO: 26
The network users using the printer reported that they never know where their
print jobs start. Which of the following actions would you take to resolve the
problem?
Answer: A
Explanation:
To enable users to find where their print jobs start it is important that you configure the
printer to print a separator page. The separator page will print at the beginning of each
print job and users can differentiate between their print jobs.
QUESTION NO: 27
During the EP process in laser printers, the charged photosensitive drum is
discharged to _______ VDC.
A. +600
B. 0
C. -100
D. -600
E. +100
Answer: C
Explanation:
During the EP process in laser printers, the charged photosensitive drum is discharged to
-100VDC.
A. Bubble-jet
B. Thermal
C. Solid-ink
D. Dye-sublimation
Answer: B, C
Explanation:
The printers that use a solid, wax form ink are the Thermal printers and Solid-ink
printers. The Bubble-jet and dye-sublimation printers use liquid ink.
QUESTION NO: 29
Which of the following interfaces can you use to connect a printer to your
computer? (Select all that apply)
A. USB
B. infrared
C. IDE
D. Shared network access
E. Parallel port
F. All of the other alternatives apply
Answer: A, B, D, E
Explanation:
The interfaces can you use to connect a printer to your computer are USB, infrared,
shared network address, and parallel port. Infrared is a cable-free method of connecting a
printer to the system. A parallel port has traditionally been used for a printer port and
USB is the most popular interface to be used for printers today. Shared network access is
used to share a printer among many networked users.
IDE cannot be used because it is an internal interface used to connect hard drives, CD
devices, and DVD devices.
Answer: D
Explanation:
The main disadvantage of daisy-wheel printers is that the speed of daisy-wheel printers is
too less when compared to the dot-matrix printer.
QUESTION NO: 31
Which of the following services formats print jobs before printing them?
A. Print spooler
B. Print queue
C. Print server
D. Print line
E. None of the other alternatives apply
Answer: A
Explanation:
The print spooler formats the print jobs to get them ready for the printer.
QUESTION NO: 32
Which of the following types of connections can you use to connect an inkjet
printer? (Select all that apply.)
A. USB
B. IDE
C. IEEE 1232
D. IEEE 1284
QUESTION NO: 33
_________________ is the most basic type of printer.
A. Impact printer
B. Bubble-jet printer
C. Laser printer
D. Thermal printer
E. Daisy Wheel printer
Answer: A
Explanation:
Impact printer is the most basic type of printer. All of the other types of printers were
developed after the impact printer.
QUESTION NO: 34
Which laser printer component converts the signals from the computer into signals
for various assemblies and is responsible for formatting the print job?
A. Corona assembly
B. DC power supply
C. Printer controller assembly
D. Formatter software
E. Fuser
Answer: C
Explanation:
The printer controller assembly converts the signals from the computer into signals for
various assemblies and is responsible for formatting the print job for the type of printer
being used.
Answer: A
Explanation:
If a printer is not working for a particular user then the first thing that you should try is to
print a test page from the computer which is unable to use the printer. If that does not
work then you may need to delete and reinstall the printer.
Printing a test page using the printer's self-test will not lead you anywhere because it can
only tell that the printer is printing fine, which you already know. You should always use
the test page feature from the printer properties, not from an application, to test printing.
QUESTION NO: 36
Which of the following printers would you use for printing on multi-part forms?
A. Impact printer
B. Thermal printer
C. Inkjet printer
D. Laser printer
Answer: A
Explanation:
The Impact printer or dot matrix is the only printers that allow you to print multipart
forms because they can handle the thickness of these documents and print through all the
layers.
A. Your best option would be to connect to it via a USB or IEEE 1394 cable.
B. Your best option would be to connect to it through a TCP/IP port.
C. Your best option would be to connect to it through a computer share.
D. Your best option would be to connect to it via an ad.hoc wireless connection.
Answer: B
QUESTION NO: 38
TestKing.com has employed you as a desktop support technician at TestKing.com.
The TestKing.com network consists of a single Active Directory domain named
testking.com. You are in the process of explaining to the new interns in the
department how an impact printer will operate.
A. You should inform them that it operates when heat melts the ink from the printhead
onto the paper.
B. You should inform them that it operates with toner sticks in order to photoconductive
areas on a drum.
C. You should inform them that it operates when small wires strike and ink is transferred
from the ribbon.
D. You should inform them that it operates when heat boils the water-based ink from the
printhead.
Answer: C
QUESTION NO: 39
A. You should inform the user that an ink jet printer will utilize it.
B. You should inform the user that an impact printer will utilize it.
C. You should inform the user that a laser printer will utilize it.
D. You should inform the user that a thermal printer will utilize it.
Answer: B
QUESTION NO: 40
You work as a desktop support technician at TestKing.com. The TestKing.com
network consists of a single Active Directory domain named testking.com. You
receive a call from a user who wants to know which printers in her department uses
special paper for printing.
A. You should inform the user that a Color Laser printer use special paper.
B. You should inform the user that an Inkjet printer use special paper.
C. You should inform the user that a Laser printer use special paper.
D. You should inform the user that a Thermal printer use special paper printer use special
paper.
Answer: D
QUESTION NO: 41
You work as a technician at TestKing.com. The TestKing.com network consists of a
single Active Directory domain named testking.com. You completed the installation
of a printer in your department. You want to print a test page to determine whether
the settings are correct.
Answer: C
QUESTION NO: 42
TestKing.com has employed you as a technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. You are in the process of informing the new interns the type of printer
that makes use of an electrostatic charge in order to create an image of the page
onto a charged photoreceptor.
A. You should tell them that a Thermal printer makes use of an electrostatic charge.
B. You should tell them that a Laser printer makes use of an electrostatic charge.
C. You should tell them that an Impact printer makes use of an electrostatic charge.
D. You should tell them that Ink dispersion printer makes use of an electrostatic charge.
Answer: B
QUESTION NO: 43
A. The error was caused because the printer failed to recognize the font.
B. The error was caused because the paper needs to be refilled.
C. The error was caused because the computer needs to upload the print job.
D. The error was caused because the firmware of the printer needs to be updated.
Answer: B
QUESTION NO: 44
You are employed as a technician at TestKing.com. The TestKing.com network
consists of a single Active Directory domain named testking.com. You are in the
process of informing the new staff in the printing department what they will be able
to upgrade on a laser printer.
Answer: A, D
QUESTION NO: 45
You are the newly appointed senior technician at TestKing.com. The TestKing.com
network consists of a single Active Directory domain named testking.com. One of
the managers in the marketing department request that you install a printer in the
department that will stamp the ink onto paper.
Answer: B
QUESTION NO: 46
You work as a technician at TestKing.com. The TestKing.com network consists of a
single Active Directory domain named testking.com. You are in the process of
explaining to the new interns how a thermal transfer printer works.
A. This printer will operate when heat from the printhead boils a water-based ink.
B. This printer will operate when the toner sticks to photoconductive areas on a drum.
C. This printer will operate when small wires impact resulting in ink being squeezed
from the ribbon.
D. This printer will operate when heat from the printhead transfers an image onto the
paper.
Answer: D
QUESTION NO: 47
You are the newly appointed desktop support technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. A user calls the helpdesk to inquire the type of printer that will shoot
the ink onto the paper.
A. You should inform the user that a Laser printer shoots ink onto paper.
B. You should inform the user that an Impact printer shoots ink onto paper.
C. You should inform the user that an Inkjet printer shoots ink onto paper.
D. You should inform the user that a Dot Matrix printer shoots ink onto paper.
QUESTION NO: 1
You have been called by an employee of the company to solve his computer related
problem. What should be your first step in troubleshooting the problem?
Answer: B
Explanation:
The first step in troubleshooting the problem should be identifying the problem. Once the
problem is identified the theory of probable cause should be established. You should then
test the theory and then you should figure out a plan of action to resolve the problem.
Once all this is done, you need to verify full system functionality and document your
findings.
QUESTION NO: 2
You have scheduled your system to run Normal backups on Sundays and
Incremental backups on weekdays. On Wednesday after running the backup, which
of the following files would you find backed up?
Answer: C
Explanation:
On Wednesday after running the backup, you will find all files backed up that have
changed since Tuesday. An incremental backup backs up only the files that have changed
since the last backup. Because the last backup here was on Tuesday so the incremental
backup on Wednesday will back up only the files that were modified on Tuesday after
the Tuesday backup.
QUESTION NO: 3
When you make a normal or incremental backup of your files, which of the
following options gets cleared to show that the file was backed up?
A. Backup bit
B. Archive bit
C. System bit
D. Copy bit
E. None of the other alternatives apply
Answer: B
Explanation:
When you make a normal or incremental backup of your files, the archive bit gets
cleared, to show that the file was backed up.
QUESTION NO: 4
You have been asked to troubleshoot a problem that network users are facing. You
did some R&D and resolved the problem. Which of the following would be your
final step in the troubleshooting process?
A. Document findings
B. Identifying the problem
Answer: A
Explanation:
The final step in the troubleshooting process is document findings.
The first step is to identify the problem then you need to establish a theory of probable
cause, then test the theory, establish a plan of action to resolve the problem, verify full
system functionality, and in the end document your findings.
QUESTION NO: 5
Which of the following file property tracks that the file needs to be backed up or
not?
A. Archive bit
B. Backup bit
C. Computer bit
D. System bit
E. No bit
Answer: A
Explanation:
The archive bit tracks that the file needs to be backed up or not. After the file is backed
up the archived bit is modified. It is modified again when the file is modified to indicate
that the file is not backed up in its current state.
Normal and incremental backups clear the archive bit.
QUESTION NO: 6
After taking a normal backup of your computer last week, you now want to back up
only the files that have changed since then. Which of the following backup options
can you choose? (Select all that apply.)
A. Copy
B. Incremental
C. Differential
D. Daily
QUESTION NO: 7
Which of the following bits get modified after you take a differential backup of your
files?
A. Backup bit
B. Archive bit
C. System bit
D. Nothing
Answer: D
Explanation:
A differential backup does not modify any bits. The normal and incremental backup
modifies the archive.
QUESTION NO: 8
You are the newly appointed desktop support technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. You are in the process of troubleshooting an error when you identify
the likely cause. You need to determine the subsequent step that you should take.
A. Your next step should be to ask the user a few questions to determine whether they
know what is wrong.
B. Your next step should be to create a plan of action in order to implement the solution.
C. Your next step should be to document findings, actions and outcomes.
D. Your next step should be to verify a full system functionality.
QUESTION NO: 9
TestKing.com has employed you as a technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. You just completed the repairing the workstation of one of the users.
You need to identify the steps you have to take before returning the workstation to
the user.
A. You should explain to the user that the workstation will not function as it did before.
B. You should document the system findings, actions as well as the outcomes.
C. You should confirm full system functionality of the workstation as well as put into
practice preventative measures.
D. You should explain the user how you fixed the workstation.
Answer: B, C
QUESTION NO: 10
You are the newly appointed technician at TestKing.com. The TestKing.com
network consists of a single Active Directory domain named testking.com. A user
brings her computer to the company for repairs. You need to need to identify the
best way to determine the user's problem.
Answer: B
QUESTION NO: 11
You are employed as a technician at TestKing.com. The TestKing.com network
consists of a single Active Directory domain named testking.com. There are both
desktop and laptop workstations in operation at TestKing.com. You just completed
resolving an error for a user. You thus need to determine your subsequent step that
you should take.
Answer: C
QUESTION NO: 12
You have been assigned to the TestKing.com help desk to aid all the TestKing.com
users who experience trouble with their workstations. There are both desktop and
laptop workstations in operation at TestKing.com. A TestKing.com user named
Amy Walsh contacted the Help desk to reports her workstation no longer wants to
turn on after returning from her lunch break.
Answer: C
QUESTION NO: 13
You are the newly appointed technician at TestKing.com. The TestKing.com
network consists of a single Active Directory domain named testking.com. You
respond to a users call for assistance. You need to identify the best way to determine
the problem.
A. You should ask one of the coworkers of the user that the user informed them.
B. You should ask the user to give details regarding problem and listen without
interrupting the user.
C. You should ask the user to state the issue and stop the user when you have an idea on
how to fixing the problem
D. You should ask the user to move out of the way in order for you to check for any
problems.
Answer: B
QUESTION NO: 14
TestKing.com has employed you as a technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. During the course of the day you receive an instruction to safeguard a
computer against ESD.
QUESTION NO: 15
You work as a technician at TestKing.com. The TestKing.com network consists of a
single Active Directory domain named testking.com. A user logs a call complaining
that she is unable to backup her data whereas she previously could. You ask the
user whether any changes were made to the system recently.
A. Your best option would be to have the backup restored to a new hard drive.
B. Your best option would be to have a checklist of possible issues created.
C. Your best option would be to have the software updated in order to check if it will
rectify the problem.
D. Your best option would be to have the security log checked for error codes.
Answer: B
QUESTION NO: 16
You are employed as a technician at TestKing.com. The TestKing.com network
consists of a single Active Directory domain named testking.com. There are both
desktop and laptop workstations in operation at TestKing.com. You just completed
resolving an error for a user. You thus need to determine your subsequent step that
you should take.
QUESTION NO: 17
You are the newly appointed technician at TestKing.com. The TestKing.com
network consists of a single Active Directory domain named testking.com. A user
brings her computer to the company for repairs. You need to need to identify the
best way to determine the user's problem.
Answer: B
QUESTION NO: 18
TestKing.com has employed you as a technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. You just completed the repairing the workstation of one of the users.
You need to identify the steps you have to take before returning the workstation to
the user.
A. You should explain to the user that the workstation will not function as it did before.
B. You should document the system findings, actions as well as the outcomes.
C. You should confirm full system functionality of the workstation as well as put into
practice preventative measures.
D. You should explain the user how you fixed the workstation.
QUESTION NO: 19
You work as a technician at TestKing.com. You just completed the replacement of a
clients failed keyboard that was packed of debris. You inform the client that the
area around the computer needs to be kept clean at all times.
A. You should make a note of the issue as well as your findings, the actions that was
taken and the outcome.
B. You should have a routine follow up with the client to ensure that the computer area is
clean.
C. You should let another technician peruse your findings to ensure that it is correct.
D. You should report your findings to the superiors of the client.
Answer: A
QUESTION NO: 20
You are the newly appointed desktop support technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. You are in the process of troubleshooting an error when you identify
the likely cause. You need to determine the subsequent step that you should take.
A. Your next step should be to ask the user a few questions to determine whether they
know what is wrong.
B. Your next step should be to create a plan of action in order to implement the solution.
C. Your next step should be to document findings, actions and outcomes.
D. Your next step should be to verify a full system functionality.
Answer: B
QUESTION NO: 1
You want to edit the registry values of your computer hardware. Which of the
following Registry hives would you search to find information about the computer
hardware?
A. HKEY_CURRENT_MACHINE
B. HKEY_LOCAL_MACHINE
C. HKEY_MACHINE
D. HKEY_RESOURCES
E. HKEY_CLASSES_ROOT
F. HKEY_CURRENT_CONFIG
Answer: B
Explanation:
To find information about the computer hardware, you need to search
HKEY_LOCAL_MACHINE.
HKEY_CURRENT_ MACHINE, HKEY_MACHINE, and HKEY_RESOURCES do not
exist.
QUESTION NO: 2
You opened your computer to add a sound card to it. While adding the sound card
you noticed a discolored area on the motherboard. Which of the following can be
the cause of discolored area on the motherboard?
A. Spilled liquid
B. Manufacturing Fault
C. Power surge
D. Underclocking
E. Illegal Operation
QUESTION NO: 3
Which of the following cannot be considered as a common problem while
troubleshooting Windows and applications?
Answer: B
Explanation:
While troubleshooting Windows and applications, a valid working directory is not a
common problem. The common problem is an invalid working directory.
QUESTION NO: 4
Which of the following is the diagnostic program built into the BIOS of a computer?
A. CMOS
B. BIOS
C. POST
D. DNS
Answer: C
Explanation:
The diagnostic program built into the BIOS of a computer is POST (Power-On
Self-Test).
Answer: A
Explanation:
When a program in Windows illegally accesses the memory of another program then a
general protection fault (GPF) error occurs in Windows. It also occurs when a program
tries to access a memory address which does not exist. This error usually happens due to
the sloppy programming and can be resolved by clearing the memory with a reboot.
QUESTION NO: 6
Which of the following are the good sources of troubleshooting if the video card of
your computer is not working? (Select all that apply.)
Answer: B, C
Explanation:
The places where you can troubleshoot your video card if it is not working are
manufacturer's websites and the manuals that came with the Video card.
QUESTION NO: 7
Which of the following error message occurs when a program does something
wrong and is forced to quit?
Answer: C
Explanation:
When a program does something wrong and is forced to quit, the illegal operation error
message appears with the details of the errors such as application module that
experienced the problem, the memory location, and the registers of the processor at the
time of the error.
QUESTION NO: 8
Which of the following is the name of the troubleshooting utility that comes with
Windows XP and Windows 2000 to troubleshoot error conditions?
A. Windows Debugger
B. Problem Reports And Solutions
C. Windows Solutions
D. Dr. Watson
Answer: D
Explanation:
The name of the troubleshooting utility that comes with Windows XP and Windows 2000
to troubleshoot error conditions is Dr. Watson. Windows Vista has replaced Dr. Watson
with Problem Reports and Solutions.
QUESTION NO: 9
One morning when you came to your office and switched on your computer, you
heard a long beep sound followed by three short beeps and you computer did not
boot and nothing showed up on the monitor. Which of the following can be the
cause of the problem?
Answer: D
Explanation:
The description of the problem is insufficient and you need to look up the beep code to
determine the problem. This is because different BIOS manufacturers use different beep
codes and you need to look into it to find the problem.
The problem can be either video card or the motherboard but you can find the problem
only after going through the beep codes. The BIOS cannot be the problem because you
heard the beep which indicates that the POST routine ran up.
QUESTION NO: 10
You have recently installed a custom application on your computer. However after
installing the application it is constantly crashing. You tried to reboot the computer
but that too did not help. Which of the following options can fix the problem?
Answer: B
Explanation:
The easiest way to fix the constantly failing application is to install the application again.
It may happen that the application is not installed properly due to which it is failing again
and again.
Reinstalling Windows will not help and there is no System Debugger tool that can help
you to debug the application. Restoring from a backup will only restore the previous
version of the application if it is installed properly and it does not contain any missing or
corrupted files.
QUESTION NO: 11
A. The motherboard
B. The fan
C. The hard drive
D. The video card
E. The DVD drive
Answer: C
Explanation:
The problem can be with the hard drive. Although the components that have moving
parts usually make noise, rhythmic ticking sound can only be generated by the hard
drive.
QUESTION NO: 12
One of your computers that you have not been using for quite sometime has
suddenly started giving random reboots and phantom problems after you have
started to use it after three months. Which of the following actions should you take
to correct the problem?
Answer: E
Explanation:
A computer gives such problems when it is not clean from inside. The dust particles on
the internal components carry an electrical charge and cause such problems. To correct
the problem you must clean the computer from inside after opening it and then reseat all
cards and chips on the motherboard.
Answer: C
Explanation:
To check the high voltage at the anode of the CRT and properly discharge voltage from
the unplugged computer monitor, you need to use a high-voltage probe. It is designed to
test high voltage circuit such as the picture tube of a Monitor and Television and
discharge voltage from it.
QUESTION NO: 14
You are stuck, while troubleshooting and are unable to solve the problem. Which of
the following sources of information can provide the best help? (Select all that
apply.)
Answer: A, B, C
Explanation:
If you are stuck you can find troubleshooting information on manufacturer's websites,
installation manuals, and training materials.
Windows Help can provide solutions, but that is accessed by pressing F1 and not F8.
QUESTION NO: 15
A. Chip wiggle
B. Chip flop
C. Chip creep
D. Unseating
Answer: C
Explanation:
The phenomenon of gradually loosing of a chip from its socket as a result of expansion
and contraction due to system heat up and cool down is called Chip creep. This was a
problem in early PCs. To fix chip creep, users of older systems would often have to
remove the case cover and push the loose chip back into the CPU socket
QUESTION NO: 16
Whenever you switch on your computer, you hear a single beep sound. You doubt
that something is wrong with computer hardware and the computer might crash.
Which of the following can be the problem with the computer?
Answer: A
Explanation:
A single beep sound is normal when the computer starts, so there is no problem. This is
an indication by the BIOSs that everything checked is okay.
However, if there is more than one beep then you need to check the beep code to find the
problem.
QUESTION NO: 17
Which of the following software applications allows the communication between the
operating system and a hardware device?
Answer: B
Explanation:
Device drivers allow the operating system to talk to a hardware device.
QUESTION NO: 18
Which of the following statements are correct about the use of magnetic-tipped
screwdrivers inside computers?
Answer: A
Explanation:
The statement "Avoid the use of magnetic-tipped screwdrivers inside computers" is
correct because magnetic tools can damage data on disks that use a magnetic storage
scheme.
QUESTION NO: 19
After installing a network card into your Windows Vista computer and checking all
the network connections, you found the network card not working properly. Which
of the following troubleshooting step would you take to correct the problem?
Answer: D
Explanation:
To troubleshoot this problem, you should update the device driver. Updating the device
driver may help when an installed device isn't working properly.
QUESTION NO: 20
While working on your computer, a strong odor started coming from the computer.
What should you do?
A. Open the case of the computer and see if something has burned.
B. Touch the case of the computer to see if it's hot to the touch.
C. Turn the computer off.
D. Smell the back of the monitor to ensure that monitor has not burned.
Answer: C
Explanation:
While working on your computer, if a strong odor starts coming from the computer then
you should turn off the computer to give it a chance to cool down. You can then later
inspect for the damage.
QUESTION NO: 21
You have recently replaced the SATA hard drive of you computer with a new SATA
hard drive. However, after the replacement you noticed that the drive is hot to the
touch and is giving off a burning odor. Which of the following actions should you
take?
A. You should install a larger fan near the hard drive to cool it.
B. You should clean the drive with compressed air and continue to use it.
C. You should remove and replace the drive again.
D. You should apply more thermal compound and reseat the drive.
QUESTION NO: 22
You want to purchase the hot pluggable hardware for your computer. Which of the
following hardware would you purchase? (Select all that apply).
A. eSATA
B. Express Card/54
C. PS/2 peripherals
D. MIDI devices
E. NIC
F. USB
Answer: A, B, F
Explanation:
The hot pluggable hardware that you can purchase for computer is eSATA, Express
Card/54, and USB. External Serial Advanced Technology Attachment or eSATA is an
external interface for SATA hard drive, Express Card/54, and USB is designed to allow
users to install and remove modules at any time, without having to switch off their
systems.
QUESTION NO: 23
You are employed as the technician at TestKing.com. The TestKing.com network
consists of a single Active Directory domain named testking.com. You receive an
instruction from the CIO to store information regarding the accounts on one of the
workstations. You thus need to determine the registry keys that will store this
information.
QUESTION NO: 24
You are employed as the desktop support technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. A junior technicians installed new hardware using the hardware CD.
A TestKing.com user named Amy Walsh contacted the Help desk to report some
problems that prevents her from carrying out her duties. She states that the system
crashed and that there was a loss of performance.
A. Your best option would be to disable the new hardware in Device Manager.
B. Your best option would be to download and install the updated drivers for the device.
C. Your best option would be to installing the device to a different port.
D. Your best option would be to contact the vendor for an RMA.
Answer: B
QUESTION NO: 25
You work as a technician at TestKing.com. The TestKing.com network consists of a
single Active Directory domain named testking.com. You are in the process of
booting up your computer when it displays MISSING NTLDR.
Answer: D
Answer: D
QUESTION NO: 27
You are the newly appointed technician at TestKing.com. The TestKing.com
network consists of a single Active Directory domain named testking.com. During
the day a junior technician approaches you to identify what can be described as
"identifying the underlying reason for the problem that occurred with the intention
of stopping similar problems from occurring in the future"
Answer: C
QUESTION NO: 28
A. The error occurred since a user saved the files to another location.
B. The error occurred because the local user profile is corrupt.
C. The error occurred since a user unintentionally deleted the files.
D. The error occurred because a user selected an alternate hardware profile.
Answer: B
QUESTION NO: 29
You have been assigned to the TestKing.com help desk to aid all the TestKing.com
users who experience trouble with their workstations. There are both desktop and
laptop workstations in operation at TestKing.com. A TestKing.com user named
Amy Walsh logs a complaint stating that her workstation does not completely boot
and continues to reboot.
A. You need to ask Amy Walsh is new software updates was executed.
B. You need to ask Amy Walsh to check whether the power cable on the monitor loose.
C. You need to ask Amy Walsh whether the monitor was replaced.
D. You need to ask Amy Walsh to check whether the power button is stuck.
E. You need to ask Amy Walsh whether new hardware was recently installed.
Answer: A, E
QUESTION NO: 30
Why?
A. A possible reason could be that the modem is not recognized in Device Manager.
B. A possible reason could be that the high encryption package is not installed.
C. A possible reason could be that the account does not have the necessary permission to
install drivers.
D. A possible reason could be that the modem is not operating properly.
Answer: C
QUESTION NO: 31
TestKing.com has employed you as a technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. Whilst upgrading the wireless network router you discover that a user
is running a program that is not successfully connected to the network. You check
and confirm that the user have internet connectivity. Management wants you to
resolve this problem with the program.
A. Your best option would be to have the program run as a local administrator.
B. Your best option would be to have an exception added to the firewall for the program.
C. Your best option would be to check for any updates to the program.
D. Your best option would be to check the Hardware Compatibility List in order to
determine whether the program is incompatible with the OS.
Answer: A
QUESTION NO: 32
A. You should consider having the voltage powering of the fan verified.
B. You should consider having the entire power supply replaced.
C. You should consider having the fan replaced.
D. You should consider using the power supply until it fails.
Answer: B
QUESTION NO: 33
TestKing.com has employed you as a desktop support technician at TestKing.com.
The TestKing.com network consists of a single Active Directory domain named
testking.com. A user logs a call stating that she hears a clock ticking sound that is
coming from her system. You need to determine the reason for the sound being
emitted.
Answer: C
QUESTION NO: 1
Answer: B
Explanation:
To resolve the problem, you must stop and restart the print spooler service. Sometimes
the print jobs get stuck in the printer queue and restarting the printer spooler can clear the
spooler.
There is no Printer Troubleshooting utility and deleting and reinstalling the printer or the
Windows is not required.
QUESTION NO: 2
The project manager of your team wants you to configure the printer in such a way
that his print jobs are always first in the print queue. Which of the following options
would you choose to accomplish this?
Answer: C
Explanation:
You set the priority of print jobs for users by giving a higher priority number to the user
who needs jobs to be printed on priority and low priority number of other users. A higher
priority number means high priority.
Answer: A
Explanation:
To speed up the printing for your users, you need to set the Print Spooled Documents
First. This setting will allow the smaller jobs to print while the big job is spooling. The
big job won't print until it has spooled. Once the big job is spooled, it will not take much
time to complete the print job. Keeping printed documents does not affect printing speed.
Separator pages slow down printing because it will print a cover sheet for each print job.
QUESTION NO: 4
As a computer technician of your company, an employee has approached you with a
problem of poor quality printouts from his laser printer. To resolve the problem
you discussed the problem with the employee in detail and reviewed some printouts.
Which of the following actions should you take next to troubleshoot the problem?
Answer: D
Explanation:
The next action that you should take in this scenario is to print a Test Page to check that
the printer can print the text and the graphics correctly. The test page also displays extra
information about the printer such as the driver software version which can be used to
troubleshoot problems.
Answer: C, D
Explanation:
The possible cause of the problem in this case is that either a job in error status is at the
top of the print queue or the IP address of the printer has changed. Sometimes, certain
print codes in the file that is printing can confuse the print job and the job gets stuck in
the print queue. The printer would not start printing again till that print job is removed
from the queue. Sometime if the IP address of the printer is changed you cannot print. To
find this problem you can ping the printer from your computer.
QUESTION NO: 6
Which of the following options would you choose to find the port that your printer is
currently using?
Answer: B
Explanation:
To find the port that your printer is currently using, you need to open the properties of the
printer from the Printer's Control Panel
A. USB 001
B. \\computername\sharename
C. SNMP
D. IP_ip_address
E. IEEE 1394
Answer: B, D
Explanation:
\\computername\sharename is a net command that manages network print jobs and
IP_ip_address is a static IP address that is configured on a network printer so that it can
be seen on the network by a computer. This address can be verified from printer's
configuration.
QUESTION NO: 8
You are the newly appointed desktop support technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. During the course of the day you receive a complaint from a user
stating that he is not able to print to their local printer.
A. You should ask him if they removed and replaced the printer drivers before.
B. You should ask him if you can redirect his workstation to a network printer until a
technician is able to resolve the error.
C. You should inform him that you will log the complaint and a technician will be sent as
soon as one is available.
D. You should instruct him to select Start and type CMD in the run line.
Thereafter he should type print TESTKING-PR01 in the box as soon as the black
window opens.
Answer: B
Answer: A
QUESTION NO: 10
You work as a technician at TestKing.com. The TestKing.com network consists of a
single Active Directory domain named testking.com. During the course of the day
you receive an instruction from management to identify the components that are
included in a laser printer maintenance kit.
Answer: A, C, E
A. The best way to delete a print job is to follow the subsequent steps:
Start > Settings > Printers and Faxes > Highlight the printer in question via a single click
> Hit the Delete key and click OK
B. The best way to delete a print job is to follow the subsequent steps:
Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the
control key once To initialize the operation > Hit the Delete key and click OK
C. The best way to delete a print job is to follow the subsequent steps:
Start > Settings > Printers and Faxes > Open the printer queue box > Highlight the print
job(s) in Question > Hit the Delete key and click OK
D. The best way to delete a print job is to follow the subsequent steps:
Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the
Delete key and click OK
Answer: C
QUESTION NO: 12
You work as a technician at TestKing.com. The TestKing.com network consists of a
single Active Directory domain named testking.com. You need to determine
whether a printer named TESTKING-PR01 is on the company network.
Answer: B
What should you inform the user? (Choose all that apply.)
Answer: B, D, E
QUESTION NO: 14
You are the newly appointed desktop support technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. There are both desktop and laptop workstations in operation at
TestKing.com.
You receive a complaint from a user named Mia Hamm stating that she is unable to
print to their color network printer named TESTKING-PR01. Prior to going on
vacation she was able to print on TESTKING-PR01 however, after returning to
work she is only able to print to the black and white printer named
TESTKING-PR02. She also informs you that her colleagues are able to print to
TESTKING-PR01. You thus need to identify the reason the user is experiencing this
problem.
A. The problem is occurred as the permissions of Mia Hamm have changed and only
administrators are allowed to make use of TESTKING-PR01.
Answer: B
QUESTION NO: 15
You work as a technician at TestKing.com. The TestKing.com network consists of a
single Active Directory domain named testking.com. You receive an instruction
from the CIO to ensure that two new users are able to print to a USB printer that is
locally connected. You need to identify the fastest way to accomplish this task.
Answer: B
QUESTION NO: 16
TestKing.com has employed you as a desktop support technician at TestKing.com.
The TestKing.com network consists of a single Active Directory domain named
testking.com. There are both desktop and laptop workstations in operation at
TestKing.com. A user named Rory Allen logs a complaint that their network printer
named TESTKING-PR01 is continuously printing and had tried to power cycle
TESTKING-PR01.
A. You should inform Rory Allen to access the print queue pause the printing jobs.
B. You should inform Rory Allen to buy a new USB cable.
Answer: A
QUESTION NO: 17
TestKing.com has employed you as a technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. There are both desktop and laptop workstations in operation at
TestKing.com. You are in the process of installing a printer in your department.
Answer: D
QUESTION NO: 1
When you switched on your laptop this morning, you discovered that the display of
the laptop is not working. Which of the following options would you choose to
troubleshoot the video on your laptop? (Select all that apply)
QUESTION NO: 2
When you switched on your laptop this morning the display on the laptop appears
warped and fuzzy. To troubleshoot the problem you plugged in an external monitor
and found the image appearing on it fine. Which of the following can be the cause of
the problem?
Answer: B
Explanation:
The display on the laptop appears warped and fuzzy due to some problem with the with
the LCD display
The video card, motherboard or the video driver cannot be the cause of the problem
because the image appeared fine with another monitor.
QUESTION NO: 3
You charged the battery of your laptop last night but when you switched on your
laptop in the morning it did not switch on. Which of the following actions would you
perform first to troubleshoot the problem?
QUESTION NO: 4
Which of the following global states would you computer be in if it is fully
operational?
A. G0
B. G1
C. G2
D. G3
Answer: A
Explanation:
The fully operational global state of a computer is G0. G1 refers to sleep mode, G2 is soft
off, and G3 is mechanical off.
QUESTION NO: 5
In which of the following states would you send your Windows XP laptop, if you
click Start > Turn off Computer > Turn Off?
A. G0
B. G1
C. G2
D. G3
Answer: C
Explanation:
If you click Start > Turn off Computer > Turn Off, you would send your laptop to G2
state, which is a soft off and which happens when the operating system powers down a
computer.
QUESTION NO: 6
You had to suddenly leave your laptop to go somewhere. When you came back your
computer required to provide the password again. On logging you saw the
programs opened still running. In which of the following states is your laptop?
A. Hibernate
B. Lock
C. Sleep
D. Shut Down
Answer: B
Explanation:
Your laptop is in the Lock state. This state leaves programs running, but locks the
computer and requires the user's password to be entered again before allowing you to
continue with the same session.
QUESTION NO: 7
Which of the following options keeps your laptop in low-power state and allows you
to quickly resume the memory session that is stored in memory?
A. Hibernate
B. Sleep
C. Shut down
D. Lock
Answer: B
Explanation:
The sleep option keeps your laptop in low-power state and allows you to quickly resume
the memory session that is stored in memory.
QUESTION NO: 8
Answer: B
QUESTION NO: 9
You are employed as a technician at TestKing.com. The TestKing.com network
consists of a single Active Directory domain named testking.com. You are
troubleshooting a computer that shuts down after long periods of operation.
Answer: A
QUESTION NO: 10
TestKing.com has employed you as a technician at TestKing.com. You discover that
your laptop is booting put is not showing the laptop display. You then decide to plug
in an external monitor and the screen shows the display. You retry it on the laptop
but experience the same result.
A. Your first step should be to replace the video card inside the laptop.
Answer: B
QUESTION NO: 1
On your Windows computer, which of the following utilities allows you to take a
back up the files on the hard disks?
A. Disk Management
B. Backup
C. My Computer
D. Data Sources
E. Windows doesn't come with a backup program.
Answer: B
Explanation:
To take a back up the files on the hard disks, you need to use the Backup utility. This
utility is available in all the versions of Windows, but has a different functionality in each
version.
QUESTION NO: 2
You want to rearrange the files on your physical hard disk in such a manner that
they occupy contiguous chunks of space. Which of the following utilities will allow
you to do that?
A. Disk Defragmenter
B. Windows Explorer
C. Scandisk
D. Windows Backup
QUESTION NO: 3
You opened your computer system to upgrade it. However, you found a lot of dust
on the motherboard and electronic connectors on expansion cards. Which of the
following cleaning agent would you use to clean the motherboard and electronic
connectors on expansion cards?
A. Demineralized water
B. Soap and water
C. Isopropyl alcohol
D. Acetone
E. Alcohol
Answer: C
Explanation:
To clean the motherboard and electronic connectors on expansion cards, you need to use
denatured isopropyl alcohol. It removes oxidation from the connectors and pin contacts
of PCBs. The demineralized water will corrode the connectors, Acetone is too powerful
for circuit boards, and normal alcohol will not be able to clean properly because it is not
a cleaning agent.
QUESTION NO: 4
You want to back up all the selected files and then clear the archive bit. Which of
the following types of backup would allow you to do that?
A. Complete
B. Normal
C. Incremental
Answer: B
Explanation:
To back up all the selected files and then clear the archive bit, you need to select the
normal backup type. The normal backup clears the archive bit after backing up to let the
system know that the file was backed up.
Although Incremental backup clears the archive bit, it only backs up files the files that
have changed since the last backup. Copy backs up all files but does not clear the archive
bit. There is no such option as Complete backup.
QUESTION NO: 5
For past few days you have been noticing that your hard drive is running slowly. To
troubleshoot the problem, you decided to check how fragmented your hard drive is.
Which of the following tools allow you to do that?
A. Disk Analyzer
B. Disk Cleanup
C. Disk Defragmenter
D. Chkdsk
E. Disk Management
Answer: C
Explanation:
To check how fragmented your hard drive is, you need to use Disk Defragmenter tool.
This tool also allows you to defragment your hard drive after analyzing it.
Disk Cleanup tool allows you to clean your disk by deleting unnecessary files, chkdsk
tool is used to find the bad sectors on the had disk, and Disk Management allows you to
manage disk by allowing you to create and delete partitions besides allowing you to label
them, format them, and mark them.
QUESTION NO: 6
To add another LAN card to your system, you opened your computer and
discovered an excessive amount of dust inside your computer. Which of the
following options would you choose to remove the dust?
Answer: A
Explanation:
To remove the dust, you should use a computer vacuum that sucks up dust without
harming the computer.
A regular vacuum cleaner should not be used because it generates electrostatic discharge
(ESD). Blowing only a compressed air is recommended if necessary otherwise it should
be avoided. Dust must be removed because it can harm the computer components.
QUESTION NO: 7
You are working on a critical project on your Windows XP computer. You want to
take a copy of all the work done in a day so that it is not lost. Which of the following
tools should you use?
A. Backup
B. System Restore
C. Restore Point
D. Emergency Repair Disk
Answer: A
Explanation:
To take a copy of all the work done in a day so that it is not lost, you must use the
Backup utility.
The System Restore and Emergency repair disk will only restore your computer to some
pervious date and you will loose all your latest data. Restore point is only the date that is
used by System Restore to restore back your system.
QUESTION NO: 8
A. Incremental
B. Normal
C. Copy
D. Daily
Answer: A, D
Explanation:
The most appropriate types of backups for you in this situation would be both Daily and
Incremental backups. Because the Normal backup is already taken on Sunday, you have a
copy of complete backup. Now you only need to backup files that have changed.
Incremental backup will back up all files that have changed since your last backup. Daily
will back up all files that have changed during that day.
You should not use Copy backup because it does not mark the archive attribute. As a
result, you will not know that you have already backed up certain files in your next
backup. Taking Normal backup again would not be recommended again because it is a
complete backup and takes too much space and time.
QUESTION NO: 9
You are facing a lack of space on your computer. Which of the following utilities
would allow you to delete temporary Internet files and other unneeded files from
your disk?
A. Disk Analyzer
B. Disk Cleanup
C. Disk Defragmenter
D. Chkdsk
E. Disk Management
Answer: B
Explanation:
To delete temporary Internet files and other unneeded files from your disk, you should
use Disk Cleanup utility.
QUESTION NO: 10
Due to sudden electricity failure, you computer was shut down abruptly. You now
doubt physical errors on disk. Which of the following utilities would allow you to
scan the hard drive of your computer for physical errors?
A. Disk Analyzer
B. Disk Cleanup
C. Disk Defragmenter
D. Chkdsk
E. Disk Management
Answer: D
Explanation:
To scan the hard drive of your computer for physical errors, you need to use Chkdsk. The
chkdsk starts automatically when computer shuts down abruptly.
Disk Cleanup is used to remove temporary Internet files and other unneeded files from
your disk. Disk Defragmenter can defragment the drive, which will increase the
performance of the drive but will not delete unwanted files. There is no Disk Analyzer
tool Disk Management allows you to manage disk by allowing you to create and delete
partitions besides allowing you to label them, format them, and mark them.
QUESTION NO: 11
You have scheduled the backup of the My Documents folder as a normal backup at
the beginning of every month and incremental backups every Friday evening. On
Wednesday, you wanted to back up a subfolder under My Documents folder
without affecting the scheduled backup routine. Which option should you choose?
A. Normal
B. Incremental
C. Daily
Answer: D
Explanation:
To back up a subfolder under My Documents folder without affecting the scheduled
backup routine, you should use the copy backup because it does not clear the archive bit.
This will keep your backup routine untouched.
A normal backup, and incremental backup will clear the archive bit after back up. A daily
backup and Deferential backup will only back up files you modified that day and you
may not be able to take the backup of the entire subfolder.
QUESTION NO: 12
Which of the following types of backups clear the archive bit after backing up the
selected files and folders? (Select all that apply.)
A. Normal
B. Copy
C. Incremental
D. Differential
E. None of the other alternatives apply
Answer: A, C
Explanation:
The types of backups that clear the archive bit after backing up the selected files and
folders are Normal and incremental backups. Copy and differential backups do not clear
the archive bit.
QUESTION NO: 13
Which of the following options would you choose to clean the display unit of your
laptop?
A. A dry cloth
B. A Wet Cloth
C. A Glass cleaner
D. An Abrasive cleaning powder
Answer: E
Explanation:
To clean the display unit of your laptop, you must use a LCD cleaner. This is because the
LCD video display of Laptop can scratch easily and to clean it, you should use the
cleaner that is specially designed for LCD screens.
QUESTION NO: 14
Which of the following types of backup allows you to take a complete back up all the
files you want, without clearing the archive bit?
A. Normal
B. Differential
C. Incremental
D. Copy
Answer: D
Explanation:
A copy will back up allows you to take a complete back up of all the files you want
without clearing the archive bit.
The differential backup does not clear the archive bit but backups only the files that have
changed since the last backup.
QUESTION NO: 15
Which of the following devices protect your computer from damage if there is a
sudden power surge? (Select all that apply.)
A. UPS
B. Surge protector
C. Power strip
D. Extension cord
E. None of the other alternatives apply
Answer: A, B
QUESTION NO: 16
Which of the following agents can you use to clean the outside of a computer case?
A. Demineralized water
B. Soap and water
C. Denatured alcohol
D. Acetone
E. None of the other alternatives apply
Answer: B
Explanation:
The outside of a computer case should be cleaned with mild soap and water on a damp
cloth. Rest of the other options should not be used.
QUESTION NO: 17
On your Windows Vista computer, you want to keep a copy of the data of only the
My Documents folder. Which of the following tools should you use?
A. File Copy
B. My Documents Archive
C. Backup
D. System Restore
E. All of the other alternatives apply
Answer: C
Explanation:
To keep a copy of the data of only the My Documents folder, you should use the Backup
tool because it allows you to backup only the desired files and folders.
QUESTION NO: 18
Which of the following cleaning methods would you use to clean the electrical
contacts on your video card?
Answer: B
Explanation:
To clean the electrical contacts on your video card, you should use denatured isopropyl
alcohol and a cotton swab.
Soap and Water should never be used on electrical components, a pencil eraser can leave
traces of acids behind, and your fingers can damage the contacts.
QUESTION NO: 19
While installing OS on the new computer of the customer, you noticed a second
partition on the primary hard drive. When you tried to access the partition, you
found that the partition is neither assigned a drive letter nor it is accessible from
Windows. Which of the following statements best explains the second partition?
A. The second partition is created by the drive manufacturer to reserve the space for
firmware.
B. The second partition is the space set aside by Windows to be used for virtual memory
swap.
C. The second partition is created by a potentially dangerous virus that has been
downloaded onto the system.
D. The second partition is the recovery partition put by the manufacturer.
Answer: D
QUESTION NO: 20
Which of the following is needed to perform an ASR restore in Windows XP?
A. Operating system CD
B. Recovery console
C. Vendor recovery CD
D. ERD disk
Answer: A
Explanation:
To perform an ASR restore in Windows XP, you need Operating system CD and the
recovery floppy disk that you have created. To perform Automated System restore you
need to boot the computer with the OS CD and then as soon as you see the message:
"Press F2 to run Automated System Recovery (ASR) ..." at the bottom of the screen,
press F2. The recovery process will start.
QUESTION NO: 21
TestKing.com has employed you as a technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. During routine monitoring you discover that the laptop is not cooling
properly. You check and discover excessive dust in the vents.
Answer: B
E. You should make a note of the issue as well as your findings, the actions that was
taken and the outcome.
F. You should have a routine follow up with the client to ensure that the computer area is
clean.
G. You should let another technician peruse your findings to ensure that it is correct.
H. You should report your findings to the superiors of the client.
Answer: A
QUESTION NO: 23
You are employed as the desktop support technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. During the course of the day you receive an instruction from the CIO
to clean the inside of a desktop computer with a can of compressed air. To
accomplish this task you need to determine the appropriate techniques that need to
be followed.
Answer: A
QUESTION NO: 24
You work as a technician at TestKing.com. The TestKing.com network consists of a
single Active Directory domain named testking.com. You are in the process of
shipping a notebook computer to another branch office. You need to ensure that the
computer is not damaged during transit.
Answer: A
QUESTION NO: 25
You are employed as the desktop support technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. During routine monitoring you detect that a CRT monitor displays
patches of distortion whilst being used. You receive an instruction from the CIO to
resolve this problem as soon as possible.
Answer: B
A. You should consider using the defragment utility to enhance the performance.
B. You should consider emptying the recycle bin and deleting old e-mail messages to
enhance the performance.
C. You should consider using the checkdisk utility to enhance the performance.
D. You should consider using the drive compression utility to enhance the performance.
Answer: A, C
QUESTION NO: 27
You are employed as the desktop support technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. You need to write a report to management identifying the best
manner in which to eliminate the theft of monitors and laptops.
A. You should inform management that Pad locks will accomplish the task.
B. You should inform management that Logical Token will accomplish the task.
C. You should inform management that Cable locks will accomplish the task.
D. You should inform management that RSA keys will accomplish the task.
Answer: C
A. This can be accomplished by cleaning out the dust with compressed air on a routine
basis.
B. This can be accomplished by defragmenting the hard drive on a routine basis.
C. This can be accomplished by degaussing the display as well as the drives on a routine
basis.
D. This can be accomplished by cleaning out the dirt with a damp rag on a routine basis.
Answer: A
QUESTION NO: 29
You work as a technician at TestKing.com. The TestKing.com network consists of a
single Active Directory domain named testking.com. There are both desktop and
laptop workstations in operation at TestKing.com. You are in the process of fixing a
workstation when you discover a wire with insulation damage. You notice that the
damage was caused by friction against the cooling fan.
Answer: B
A. You should consider cleaning the computer components with an approved cleaning
solution.
B. You should check the HCL.
C. You should consider archiving the old drivers.
D. You should consider execute a disk defrag.
Answer: B
Explanation:
Your best option would be to check the Hardware Compatibility List.
QUESTION NO: 31
You are the newly appointed desktop support technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. You receive an instruction to install a touch screen monitor. You need
ensure that the display operates optimally after the installation.
A. This can be accomplished by setting the monitor resolution to the highest it can
display.
B. This can be accomplished by degaussing the monitor.
C. This can be accomplished by calibrating the monitor.
D. This can be accomplished by setting the refresh rate to the lowest the monitor can
display.
Answer: C
Answer: B
QUESTION NO: 1
Which of the following options specify the maximum length of a filename in
Windows 2000?
Answer: D
Explanation:
The maximum length of a filename in Windows 2000 is 255 characters. The maximum
length of a filename in DOS was 8 characters plus a 3-character file extension.
A. Start
B. Aero
C. KDE
D. GNOME
Answer: B
Explanation:
The graphical interface used by Windows Vista is Aero.
QUESTION NO: 3
Which of the following options would allow you to shut down a Windows 2000
computer?
Answer: D
Explanation:
To shut down a Windows 2000 computer, you need to click Start->Shut Down and then
select Shut Down option from the Shut Down Windows dialog box that appears.
QUESTION NO: 4
At which of the following location in a Windows XP computer, the system clock is
located on the Windows Desktop?
A. The Taskbar
B. The Start menu
C. The My Computer icon
Answer: D
Explanation:
The system clock is located on the systray on your your Windows XP Desktop. The
systray appears at the bottom right corner of the desktop.
QUESTION NO: 5
On your Windows 2000 computer, you want to edit the system Registry. Which of
the following commands allows you to do that? (Select all that apply.)
A. regedt
B. regedit
C. regedt32
D. regedit32
E. Edit
Answer: B, C
Explanation:
The two commands that you can use to edit the system registry in a Windows 2000 (or
Windows XP/Vista) computer are regedit or regedt32 (no i ).
QUESTION NO: 6
Which of the following tool allows you to check that your current hardware can run
Windows Vista or not?
Answer: B
Explanation:
QUESTION NO: 7
Which of the following file in Windows Vista does the same function as ntldr file
does in Windows XP and 2000 computers?
A. ntldr
B. config.sys
C. bootmgr
D. pagefile.sys
E. Autoexec.bat
Answer: C
Explanation:
The bootmgr file in Windows Vista does the same function as ntldr file does in Windows
XP and 2000 computers. It starts the bootstrap process in Windows Vista operating
system.
QUESTION NO: 8
On your Windows Vista computer, which of the following services allows you to
improve the desktop search?
A. Directory
B. Catalog
C. Bing
D. Index
Answer: D
Explanation:
The Index Service allows you to improve the desktop search in Windows Vista, XP, and
2000.
QUESTION NO: 9
A. Backup
B. System Restore
C. Emergency Repair tool
D. None of the other alternatives apply
Answer: D
Explanation:
The restore points are only created in Windows Vista and Windows XP computers using
System Restore tool. In Windows 2000 restore points cannot be created. You can only
use backup feature to create backups of your hard drive.
QUESTION NO: 10
For the new sound card that you have just installed into your Windows XP
computer, you want to obtain the latest device driver. Which of the following
locations is best to be visited to obtain the newest driver?
Answer: A
Explanation:
To obtain the latest device driver, for your sound card you must always download the
driver from the manufacturer's website.
QUESTION NO: 11
You can create restore points in Windows 2000 by using_______________.
A. Backup
B. System Restore
Answer: D
Explanation:
You can create restore points in Windows 2000 by using none of the other alternatives
apply given options. This is because Windows 2000 does not use restore points.
QUESTION NO: 12
Before modifying the boot file on your dual boot system that dual boots between
Windows 2000 and Windows Vista, you want to take a back up of all the Registry
files in your Windows 2000 operating system. Which of the following methods can
you use?
Answer: B
Explanation:
To take a back up of all the Registry files in your Windows 2000 operating system, you
will have to create an emergency repair disk (ERD) through the Windows Backup
program.
Windows XP and Vista supports Automated System Recovery (ASR but Windows 2000
does not. There are no commands called regbackup and backreg.
QUESTION NO: 13
You want to load the operating system that has built in remote assistance feature on
your computer. Which of the following operating systems can you use?
A. Linux
B. Windows 98
C. Windows 2000
D. Windows XP
E. All of the other alternatives apply
Answer: D
Explanation:
You can use the Windows XP operating system because it has a built-in Remote
Assistance application.
QUESTION NO: 14
While installing Windows XP from CD, you came across the product key screen.
You can:
A. Leave the product key field blank and continue with the installation.
B. Not leave the product key blank and must provide it to proceed with the installation.
C. Click on the Retrieve Product Key button to get a new product key from Microsoft.
D. Enter any product key temporarily, and then continue with the installation and then
provide the activation key later.
Answer: B
Explanation:
Windows XP installation requires the product key to complete the installation. There is
no such thing as a Retrieve Product Key button.
QUESTION NO: 15
Which of the following tools in Windows Vista allows you to check the hard drive
for errors on the computer?
A. Disk Analyzer
B. Disk Cleanup
C. Disk Defragmenter
D. Error Checking
E. None of the other alternatives apply
Answer: D
Explanation:
QUESTION NO: 16
Which of the following terms is used to define the capability of an application to
send multiple requests to a processor at one time?
A. Multitasking
B. Multithreading
C. Multioperational
D. Multicore
Answer: B
Explanation:
The ability of a single application to send multiple requests to the processor at one time is
called multithreading.
QUESTION NO: 17
In which of the following types of file systems would you format your hard drive if
you want to have a double boot on your computer with Windows 98 and Windows
Vista and you also want to read all files on the computer from either operating
system?
A. FAT32
B. NTFS
C. CDFS
D. NFS
Answer: A
Explanation:
To have a double boot on your computer with Windows 98 and Windows Vista and to
read all files on the computer from either operating system, you can use only the FAT32
file system. The NTFS file system is not readable by Windows 98.
A. Preview
B. Hide
C. Lock
D. Auto-hide
Answer: D
Explanation:
If you do not want to see the Taskbar appearing on the screen all the time, you need to
use the Auto-hide option.
The Lock option will lock the taskbar to one location and the other choices are not valid
options.
QUESTION NO: 19
A user reported that while trying to work on MS Excel on her Windows XP
computer, the MS Excel crashed. What troubleshooting solution would you tell the
user to use first?
Answer: D
Explanation:
In the above given scenario, the user must reboot her computer because reboot solves
most of the software problems. If the problem does not get solved then the user needs to
reinstall MS Excel.
QUESTION NO: 20
Answer: D
Explanation:
The feature that is not available in Windows XP Home version but available in Windows
XP Professional version is joining a domain.
QUESTION NO: 21
The maximum FAT32 volume size recognized by Windows 2000 and XP
is_____________
A. Up to 16GB
B. Up to 32GB
C. Up to 1024GB
D. Up to 2048GB
Answer: D
Explanation:
The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up
to 2048GB. Although Windows XP lets you format only up to 32GB but can read larger
volumes.
QUESTION NO: 22
The advantage of upgrading your 32 bit Windows to a 64-bit version of Windows is:
A. The 64-bit version of Windows supports greater number of dynamic disks or disks
larger than 1 TB.
B. The 64-bit version of Windows supports multiple applications running in 16-bit
compatibility.
C.
Answer: C
Explanation:
The advantage of upgrading your 32 bit Windows to a 64-bit version of Windows is that
They supports more than 4GB of RAM and in some cases supports up to 128GB of
RAM.
QUESTION NO: 23
You are employed as a technician at TestKing.com. The TestKing.com network
consists of a single Active Directory domain named testking.com. During the course
of the day you receive an instruction from management to configure Windows XP
and Windows 2000 for a dual-boot environment. To accomplish this task you need
to determine the appropriate file system that should be used to format the drive.
Answer: B
QUESTION NO: 24
You work as a technician at TestKing.com. The TestKing.com network consists of a
single Active Directory domain named testking.com. During the course of the day
you receive an instruction from management to identify the RAM limitations
pertaining to a Vista 32-bit operating system.
Answer: C
QUESTION NO: 25
You are employed as the senior technician at TestKing.com. The TestKing.com
network consists of a single Active Directory domain named testking.com. During
the course of the day an intern wants to know which Windows OS system have a
different user folder path.
A. You should inform the intern that Windows XP Media Center Edition has a different
user folder path.
B. You should inform the intern that Windows XP Home has a different user folder path.
C. You should inform the intern that Windows Vista Ultimate has a different user folder
path.
D. You should inform the intern that Windows 2000 Professional has a different user
folder path.
Answer: C
QUESTION NO: 26
You work as a desktop support technician at TestKing.com. The TestKing.com
network consists of a single Active Directory domain named testking.com. You
receive an instruction from management to identify the advantages a 64-bit
processor will have over a 32-bit processor.
A. It will supply you with the use of more powerful video graphics accelerators.
B. It will supply you with access to bigger hard drive partitions.
Answer: C
QUESTION NO: 27
You are employed as the technician at TestKing.com. The TestKing.com network
consists of a single Active Directory domain named testking.com. During the course
of the day you receive an instruction from the CIO to configure a workstation for a
user that is disabled. The user is only able to press one key at a time.
Answer: C
QUESTION NO: 28
TestKing.com has employed you as a desktop support technician at TestKing.com.
The TestKing.com network consists of a single Active Directory domain named
testking.com. You receive an instruction from management to identify the device
that can be used as a boot device in order to install a new installation of Windows
Vista when it is connected locally.
QUESTION NO: 29
You work as a technician at TestKing.com. The TestKing.com network consists of a
single Active Directory domain named testking.com. During the course of the day
you receive an instruction from the CIO to change the current FAT file system into
an NTFS file system without any loss of data.
Answer: D
QUESTION NO: 30
You are employed as a technician at TestKing.com. The TestKing.com network
consists of a single Active Directory domain named testking.com. During the course
of the day you receive an instruction from the CIO ensure that a workstation is able
to record audio using a microphone that is attached to a workstation configured to
run Microsoft Windows XP. To accomplish this you thus need to adjust the input
levels.
QUESTION NO: 31
You work as a senior technician at TestKing.com. The TestKing.com network
consists of a single Active Directory domain named testking.com. During the course
of the day you receive an instruction from management to increase the size of the
paging file on a workstation that is configured to run Microsoft Windows XP. You
need to determine where this setting can be located in order to accomplish this task.
Answer: C
QUESTION NO: 32
You are the newly appointed technician at TestKing.com. The TestKing.com
network consists of a single Active Directory domain named testking.com. At
present TestKing.com makes use of regedit. One of the senior managers wants to
know how the registry can backup prior to any modifications being made.
A. You should inform senior management that it can be accomplished by importing the
registry file.
B. You should inform senior management that it can be accomplished by saving the
registry file.
C.
Answer: C
QUESTION NO: 33
You are employed as a technician at TestKing.com. The TestKing.com network
consists of a single Active Directory domain named testking.com. You receive an
instruction to inform users where a programs executable file can be typed in and
launched from.
A. You should inform them that it can be accomplished from the Administrator tools in
the control panel.
B. You should inform them that it can be accomplished from the system configuration
utility.
C. You should inform them that it can be accomplished from the start command window.
D. You should inform them that it can be accomplished from the MMC snap-in.
Answer: C
QUESTION NO: 34
TestKing.com has employed you as a technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. All computers are configured to run in a Windows 2000 environment.
You receive an urgent request from management to forward them the computer
name of one of the users.
Answer: D
QUESTION NO: 35
You are employed as a technician at TestKing.com. The TestKing.com network
consists of a single Active Directory domain named testking.com. You are in the
process of explaining to the new interns what the Windows Experience Index is used
for.
A. You should inform them that it is used to determine the performance value of the
system components.
B. You should inform them that it is used to determine the speed as well as the available
bandwidth of Internet connections.
C. You should inform them that it is used to determine the hard disk storage space that is
left.
D. You should inform them that it is used to determine the reliability as well as the speed
of search indexing.
Answer: A
QUESTION NO: 36
TestKing.com has employed you as a technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. Users in the marketing department logs a complaint stating that
screen appears informing them that the site is blocked by a filter as soon as they
attempt to pull down video clips from a website. TestKing.com has recently
introduced a new web filtering application that only permits a 120 minute quota on
streaming media. A message also appears permitting the user to click to proceed.
A. You should inform them to read the screen and follow the instructions.
B. You should inform them that videos makes use of huge amount of bandwidth and
management decided to limit all users as to what can be downloaded and watched.
Then inform the user to speak to their superior.
C. You should inform them that bandwidth usage has become a problem in the
organization.
Inform them that a new application was implemented to assist in managing and
improving the network.
Then inform them to select proceed on the message and the video will appear.
D. You should ask them the name of the website they want to download the videos from
as well as whether it is work related.
Answer: C
QUESTION NO: 37
You are employed as the desktop support technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. You receive an instruction from the CIO to make sure that all
malware and viruses are removed during the disinfection process. You thus need to
determine the appropriate Windows features you need to disable to accomplish this.
Answer: A
QUESTION NO: 38
Answer: C
QUESTION NO: 39
TestKing.com has employed you as a technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. During the course of the day you receive an instruction from
management to convert a number of mobile computers from the French language to
the English languages.
Answer: D
A. Your best option would be to have the antivirus logging disabled in the Event Viewer.
B. Your best option would be to have the Antivirus definitions updated.
C. Your best option would be to have the antivirus protection notification disabled within
the Security Center.
D. Your best option would be to have the Microsoft Malicious Software removal tool
installed.
Answer: C
QUESTION NO: 41
TestKing.com has employed you as a technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. You are in the process of explaining to the interns in your department
the purpose of a System Restore.
Answer: A
QUESTION NO: 42
Answer: B, C
QUESTION NO: 43
You are the newly appointed desktop support technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. A user calls in to inquire about a bluescreen message that appears on
her monitor.
A. You should inform her that the message helps you to determine problems that are
based on the error code.
B. You should inform her that it is another name for a stop error.
C. You should inform her that it shows missing data and the OS needs to be updated in
order to retrieve it.
D. You should inform her that it is quite complex to determine what is wrong without
accessing the Microsoft Knowledge Base and search the specific code.
Answer: A
Answer: B, C
QUESTION NO: 45
You work as a technician at TestKing.com. The TestKing.com network consists of a
single Active Directory domain named testking.com. There are both desktop and
laptop workstations in operation at TestKing.com. You receive an inquiry from a
user who wants to know which operating system (OS) makes use of Windows Aero.
Answer: C
Answer: D
Explanation:
The desktop is a virtual desk on a computer that contains a number of programs and
utilities that you can run. The Desktop appears in all Windows based operating systems.
It appears as soon as the Windows loads. It contains the Start menu, the Taskbar, and a
number of other icons.
QUESTION NO: 2
Which of the following dialog boxes allow you to change the screensaver on your
computer?
A. Display Properties
B. Taskbar and start Menu Properties
C. Menu Bar Properties
D. Add Remove Programs
E. System Properties
Answer: A
Explanation:
To change the screensaver on your computer, you need to use the Display Properties
dialog box. You can go to the Display Properties dialog box by clicking Start->Settings
Control Panel->Display. Alternatively, you can click anywhere on the desktop and
choose Properties from the menu that appears.
QUESTION NO: 3
Which of the following methods would you use to increase the size of the Taskbar?
Answer: C
Explanation:
To increase the size of the Taskbar, you need to point the mouse to the top of the Taskbar
and when the pointer turns into a double-headed arrow, drag the task bar. Remember that
to increase the size of the Taskbar in Windows XP, you need to first unlock it.
QUESTION NO: 4
Which of the following tasks can you perform using the Windows Explorer? (Select
all that apply.)
A. Internet browsing
B. Cut, copy, paste on files
C. File attributes setting
D. Backup and Restore
Answer: B, C
Explanation:
In Windows Explorer You can perform cut, copy, and paste on files and file attributes
setting. Internet browsing can be done in Internet Explorer and Backup and Restore is
done through Control Panel.
QUESTION NO: 5
Which of the following tasks would you perform to start a program, which is neither
available in Programs menu nor on Desktop?
Answer: C
Explanation:
To start a program, which is neither available in Programs menu nor on Desktop, you
need to click Start-> Run and then type the name of the program. If you are not sure
about the full name of the program then you can browse the program and then click OK
to run the program.
QUESTION NO: 6
Which of the following tasks would you choose to handle a nonresponsive program
that appears to have locked up?
A. Troubleshoot the program by opening Control Panel-> System tool and then choosing
Performance tab to see what process is causing the problem.
B. Add more memory to the program
C. Reboot the computer.
D. End the program by first clicking Ctrl+Alt+Del and then selecting the program from
the Task Manager and then clicking End Task button.
Answer: D
Explanation:
To handle a nonresponsive program that appears to have locked up, you need to end the
program through Task Manager. You need to end the program by clicking Ctrl+Alt+Del
and then selecting the program from the Task Manager and clicking End Task button
QUESTION NO: 7
You have mistakenly deleted an important file while deleting other unnecessary files
from your computer. Which of the following components in Windows operating
system allows you to recover back a deleted file?
A. My Computer
B. Recycle Bin
C. Control Panel
D. Settings panel
E. Event Viewer
QUESTION NO: 8
You want to test the DirectX functionality. Which of the following tools would you
use for the same?
A. Msinfo32
B. Ping
C. Telnet
D. DxDiag
Answer: D
Explanation:
To test the DirectX functionality, you need to use the DxDiag utility (DirectX
Diagnostics).
QUESTION NO: 9
You have brought a new web camera and want to install it into your Windows 2000
computer. However, the Plug and Play does not start. Which of the following
methods would you use now to correctly add the new hardware to the system?
(Select all that apply.)
A. From the command prompt run the software that has came with the web camera.
B. Click Start->Settings->Control Panel and use Add Hardware tool to install the web
camera.
C. You cannot install Web camera because Plug and Play is the only way to install
hardware in Windows 2000.
D. Click on the My Computer icon on the Desktop and then double-click the Control
Panel icon to start the Add Hardware Wizard to install the web camera.
QUESTION NO: 10
Which of the following utilities allow you to install a new hardware on your
Windows Vista computer? (Select all that apply)
A. Update
B. System
C. Add /Remove Hardware
D. Add Hardware
E. Plug and Play
Answer: D
Explanation:
To install a new hardware on your computer system, you can use Plug and Play that
appears automatically when you plug a new hardware to your system. Sometimes the
Plug and play does not start automatically for a device; in that case you need to use Add
Hardware applet in the Control Panel in Windows Vista. In some earlier versions of
Windows, this same functionality was provided by the Add/Remove Hardware Wizard.
QUESTION NO: 11
Which of the following files is the virtual memory swap file in Windows Vista?
A. SWAPFILE.SYS
B. PAGEFILE.SYS
C. SWAPPINGFILE.SYS
D. PAGINGFILE.SYS
E. SWAP.SYS
QUESTION NO: 12
On your Windows 2000 computer having 256MB of RAM, which of the following
can be the minimum recommended size of the swap file?
A. 128MB
B. 256MB
C. 384MB
D. 512MB
E. 1 GB
Answer: C
Explanation:
On your Windows 2000 computer having 256MB of RAM, the minimum recommended
size of the swap file is 384MB. This is because the minimum recommended swap-file
size under Windows 2000 is 1.5 times the amount of physical RAM, which is: 1.5 ×
256MB = 384MB.
QUESTION NO: 13
You are working in MS Word on your computer. Besides some other applications
are also running simultaneously. Suddenly you realized that you cannot proceed
further with your work till you install the new custom application on your computer
that was sent by your client. Which of the following tasks is important before
installing the new application on a computer?
Answer: C
Explanation:
QUESTION NO: 14
The right-click menu for an object in Windows that shows a menu of possible
options/actions is called the ___________ menu.
A. Context
B. Conditional
C. Incidental
D. Circumstantial
E. Main
F. Sub
Answer: A
Explanation:
The right-click menu for an object in Windows that shows a menu of possible
options/actions is called the context menu.
QUESTION NO: 15
Which of the following options would you use to view hidden files in a system?
A. Msconfig
B. Msinfo32
C. Windows Explorer
D. NoHide
E. Task Manager
Answer: C
Explanation:
To view hidden files in a system, you need to use the Windows Explorer utility.
Answer: A
QUESTION NO: 17
TestKing.com has employed you as a technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. You are in the process of explaining to the interns how they will be
able to navigate to the Computer Management MMC Plug-in.
Answer: B, C
Answer: B, F
QUESTION NO: 19
TestKing.com has employed you as a technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. You are in the process of describing to new interns what Wake on
LAN will do to a workstation if is enabled.
Answer: B
QUESTION NO: 20
Answer: D
QUESTION NO: 21
You are employed as a technician at TestKing.com. The TestKing.com network
consists of a single Active Directory domain named testking.com. A TestKing.com
user named Kara Lang contacts you to inquire the purpose of the edit command
line utility.
A. You should inform her that the utility will open a text based word processor.
B. You should inform her that the utility can be used to change the desktop preferences.
C. You should inform her that the utility will makes modifications to the registry.
D. You should inform her that the utility will make modifications to the boot sequence
order.
Answer: A
QUESTION NO: 22
A. You should inform the user to connect the drive as a slave to another workstation in
her department.
Thereafter she should make use of REGEDIT to rectify the issue.
B. You should inform the user to run a System Restore in order to load into an earlier
working condition.
C. You should inform the user to make use of the boot disk in order to run SCANREG
/RESTORE.
D. You should inform the user to boot using Last Known Good Configuration.
Answer: D
QUESTION NO: 23
You are employed as a technician at TestKing.com. The TestKing.com network
consists of a single Active Directory domain named testking.com. You need to
determine what programs are currently running on a system. You thus need to
identify the correct way to go to the Services MMC Plug-in.
Answer: A, D
Answer: B
QUESTION NO: 25
You are the newly appointed technician at TestKing.com. The TestKing.com
network consists of a single Active Directory domain named testking.com. All
servers on the TestKing.com network are configured to run Windows Vista. You
receive an instruction from management to configure multiple monitor displays.
Answer: D
QUESTION NO: 1
You want to perform a network installation of Windows 2000 Professional by
creating an image of an existing computer. Which of the following utilizes can you
use to accomplish the desired task?
A. Ghost
B. Sysprep
C. Sysimage
D. RIS
E. WDS
Answer: B
Explanation:
To perform a network installation of Windows 2000 Professional by creating an image of
an existing computer, you need to use the Sysprep utility, which comes with Windows
2000 Professional. Ghost is a third-party utility, RIS only comes with Windows Server
operating systems, and WDS is available in Windows Server 2003.
QUESTION NO: 2
Which of the following tools would you use to configure the Virtual memory?
A. Taskbar
B. System
C. Memory Manager
D. Virtual Configuration
E. Services
QUESTION NO: 3
Which of the following types of resources can you configure using Device Manager?
A. Hardware
B. Files and folders
C. Applications
D. Memory
E. Applications
Answer: A
Explanation:
The Device Manager allows you to configure all hardware resources that are available to
Windows.
QUESTION NO: 4
Which of the following partitions is used by an operating system to perform the
bootstrap process?
A. Primary partition
B. Extended partition
C. Active partition
D. Logical partition
Answer: C
Explanation:
To perform the bootstrap process, the Active partition is used. The Active partition must
be a primary partition. A computer can have four primary partitions per hard drive and
therefore all primary partitions cannot be Active.
A. STIR
B. UAC
C. WDS
D. SIR
E. MMC
Answer: C
Explanation:
RIS or Remote Installation Services were available in Windows before the advent of
Windows Deployment Service (WDS), which is a replacement of RIS and offers the
same functionality as RIS.
QUESTION NO: 6
Which of the following steps would be your first step to install Windows Vista on a
newly purchased computer that has no previously installed operating system?
A. Formatting
B. Partitioning
C. Redirecting
D. Installing the OS
Answer: B
Explanation:
The first step to install Windows Vista on a newly purchased computer that has no
previously installed operating system would be Partitioning. On the new disk drives you
need to first create partitions and then format those partitions to install an operating
system.
QUESTION NO: 7
Which of the following statements are true about formatting a hard drive? (Select
all that apply.)
Answer: A, B, C, D, E
Explanation:
Formatting arranges the disk in order to prepare the drive so that it is able to manage data
on a storage device. It performs all the listed tasks.
QUESTION NO: 8
Which of the following processes need to be followed after installing a newer version
of Windows to curb software piracy?
A. Certification
B. Confirmation
C. Activation
D. Substantiation
E. Regeneration
Answer: C
Explanation:
After installing a newer version of Windows, you need to follow a process of Activation
to curb software piracy.
QUESTION NO: 9
On your Windows XP computer, you want to find, download, and install Windows
service packs automatically. Which of the following utilities would allow you to do
that?
A. Update Manager
B. Service Pack Manager
Answer: D
Explanation:
Windows Update finds, downloads, and installs Windows service packs automatically.
None of the other options are real utilities.
QUESTION NO: 10
Which of the following is the Ethernet computer networking standard that allows a
"sleeping" computer to turn on by a network message?
A. Sleep timer
B. WEP
C. Wake on LAN
D. WPA
E. WAKE
Answer: C
Explanation:
The Ethernet computer networking standard that allows a "sleeping" computer to turn on
by a network message is Wake on LAN. The message is usually sent to the sleeping
computer by another computer by executing a simple program on the local area network.
QUESTION NO: 11
You want to configure updates for Windows and Microsoft Office on your
computer. Which of the following updates should you use?
A. Windows Updates
B. Microsoft Updates
C. System Updates
D. Automatic Updates
E. None of the other alternatives apply
QUESTION NO: 12
Which of the following steps would you take to set up a new operating system on
your computer using the CD-ROM?
A. Format a partition, install device drivers, and install the operating system.
B. Create a partition, format the partition, and install the operating system.
C. Install the operating system, create a partition, and install device drivers.
D. Install the operating system, install device drivers, and create a partition.
Answer: B
Explanation:
To set up a new operating system on your computer using the CD-ROM, you need to first
create a partition and then format the partition to prepare it to be used by the OS and then
install the operating system. The device driver installation is the part of the OS
installation.
QUESTION NO: 13
You are employed as the senior technician at TestKing.com. The TestKing.com
network consists of a single Active Directory domain named testking.com. You are
in the process of explaining to the new interns in the department where they can
look to gather data pertaining to errors an concerns on a Microsoft Windows XP
workstation.
Answer: D
QUESTION NO: 14
You are employed as a technician at TestKing.com. The TestKing.com network
consists of a single Active Directory domain named testking.com. You are
responsible for a workstation that is configured to run Microsoft Windows XP. You
receive an instruction from management to prevent a program from loading at
startup.
Answer: A, E
QUESTION NO: 15
TestKing.com has employed you as a technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. During the course of the day you receive an instruction from
management to uninstall Windows XP Service Pack 2.
Answer: A
QUESTION NO: 16
You are the newly appointed desktop support technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. You receive a call from a user who inquires about the valid
installation methods for Windows XP.
What should you inform the user? (Choose all that apply.)
Answer: A, C, F
QUESTION NO: 17
You are the newly appointed technician at TestKing.com. The TestKing.com
network consists of a single Active Directory domain named testking.com. There are
both desktop and laptop workstations in operation at TestKing.com. You are in the
process of installing new computers into your department. You receive an
instruction from management to ensure that all information is deleted from the
computers before it is recycled.
A. You should consider running a big magnet over the top of the hard drive a number of
times.
B. You should consider removing the hard drive and destroying it.
C.
Answer: D
QUESTION NO: 18
You work as a technician at TestKing.com. The TestKing.com network consists of a
single Active Directory domain named testking.com. During the course of the day
you receive an instruction from the CIO to execute a Windows installation on a
workstation that has its hard drives connected to a new SATA card.
Answer: C
QUESTION NO: 1
Which of the following files is the bootstrap loader of Windows XP?
A. NTLDR
B. BOOT.INI
Answer: A
Explanation:
The bootstrap loader of Windows XP is NTLDR file. It first allows full memory
addressing and then starts the file system. Next it reads boot.ini and put up the boot
menu.
NTBOOTDD.SYS is used only when you are using a SCSI boot device. There is no file
called BOOTSTRAP.EXE.
QUESTION NO: 2
Which of the following files is responsible for starting the boot-up process in
Windows XP?
A. NTOSKRNL.EXE
B. CONFIG.SYS
C. AUTOEXEC.BAT
D. NTLDR
E. NTBOOTDD.SYS
Answer: D
Explanation:
The file that is responsible for starting the boot-up process in Windows XP and Windows
Vista is NTLDR. Although, NTOSKRNL.EXE and NTBOOTDD.SYS are also the part
of the boot process but the first file that is responsible for starting the boot process is
NTLDR. The AUTOEXEC.BAT and CONFIG.SYS are not boot process files.
QUESTION NO: 3
When you boot Windows in Safe Mode, Windows_________________
Answer: C
Explanation:
When you boot Windows in Safe Mode, Windows loads only basic files and drivers so
that you can find out the configuration errors easily.
QUESTION NO: 4
Which of the following options would you choose to fix a corrupted
NTOSKRNL.EXE file?
Answer: D
Explanation:
To fix a corrupted NTOSKRNL.EXE file quickly, you need to first boot the system using
the startup disk and then replace the NTOSKRNL.EXE file from the setup disks or CD.
Reinstalling windows will be a long process to correct the problem.
QUESTION NO: 5
Which of the following types of Windows Vista installation option would you choose
if you want to be personally present at the time of the installation and choose all
options as they appear?
A. Attended
B. Existing
C. Bootstrap
D. Denote
E. Unattended
Answer: A
QUESTION NO: 6
Which of the following options would you choose to access the advanced startup
options in Windows Vista and Windows XP?
A. Press spacebar when the Windows logo displays for the first time
B. Press Ctrl+Alt+Del When the Windows logo displays for the first time
C. Press Esc during the first phase of the boot process
D. Press F8 during the first phase of the boot process
E. There are no advanced startup options in Windows Vista and Windows XP.
Answer: D
Explanation:
To access the advanced startup options in Windows Vista and Windows XP you need to
press F8 during the first phase of the boot process.
QUESTION NO: 7
Which of the following advanced startup options would you choose in Windows
2000 to get back to your previously functioning environment after an incorrect
driver installation?
Answer: E
Explanation:
QUESTION NO: 8
Which of the following files is the translator between the hardware and the
operating system?
A. NTDETECT.COM
B. NTOSKRNL.EXE
C. NTBOOTDD.SYS
D. HAL.DLL
E. NTLDR
F. AUTOEXEC.BAT
Answer: D
Explanation:
The HAL.DLL or the Hardware Abstraction Layer is responsible for the communication
between the hardware and the operating system.
QUESTION NO: 9
You have a bootable USB device that contains the operating system that you want to
load on your computer system. Which of the following options would you use to set
the boot order so that you will be able to boot from the USB drive first and hard
drive only if there is no bootable USB device attached?
A. NTLDR
B. \WiNDOWS\TEMP\1st.txt
C. BOOT.INI
D. AUTOEXEC.BAT
E. None of the other alternatives apply
Answer: E
Explanation:
QUESTION NO: 10
You want to create Restore Points in your Windows XP computer, so that you can
restore your computer to an earlier stage in case of a failure. Which of the following
tools allow you to create restore points in Windows XP?
A. Backup
B. System Restore
C. Restore Point
D. Emergency Repair
Answer: B
Explanation:
To create restore points, you need to use the System Restore tool. Although, the System
Restore tool automatically creates restore points, it also allows you to create restore
points in case you want to.
Backup creates backups of your hard drive. There are no Restore Point or Emergency
Repair tools.
QUESTION NO: 11
After upgrading your computer to Windows 2000, you were not able to print with
your old printer, which was working fine before the upgrade. Which of the
following actions should you take to correct the problem?
A. Purchase a new printer because the old printer is not compatible with Windows 2000.
B. Install the latest printer driver because the printer driver is out-of-date.
C. The printer driver has been corrupted after the upgrade so, uninstall, and then reinstall
the printer using the original driver.
D. None of the other alternatives apply.
Answer: B
Explanation:
QUESTION NO: 12
Which of the following features of Windows Vista keep a copy of your system
configuration and allow you to roll back to the saved configuration, in case of
configuration error?
A. Restore point
B. Repair point
C. Rollback point
D. Registry point
Answer: A
Explanation:
The Restore Point feature of Windows Vista keeps a copy of your system configuration
and allows you to roll back to the saved configuration, in case of configuration error.
QUESTION NO: 13
You want to create a recovery disk in Windows XP. Which of the following options
would allow you to do that?
Answer: A
Explanation:
To create a recovery disk in Windows XP, you need to use Automated System Recovery
(ASR).
A. ntldr
B. boot.ini
C. ntdetect.com
D. ntbootdd.sys
E. Autoexec.bat
Answer: B
Explanation:
To modify the boot options, you need to use the boot.ini file.
The ntldr file is the first file that loads the bootstrap process. The ntdetect.com file
detects hardware at the time of booting the system and ntbootdd.sys is only called at the
bootstrap process, if you're using a SCSI boot device.
QUESTION NO: 15
What is the name of the virtual memory file in Windows 2000?
A. vmm.sys
B. swapfile.sys
C. pagefile.sys
D. w2kvm.sys
Answer: C
Explanation:
The name of the virtual memory file in Windows 2000 is the pagefile.sys.
QUESTION NO: 16
Which of the following files would you edit to configure dual-boot computers (?
A. ntldr
B. boot.ini
C. ntdetect.com
D. ntbootdd.sys
Answer: B
Explanation:
To configure dual-boot computers, you need to edit the boot.ini that is loaded by the ntldr
file that loads the bootstrap process in a system. The boot.ini file is an editable text file
with one or more lines that reference partitions to boot to.
QUESTION NO: 17
Which of the following Windows XP files is responsible to detect the system
hardware every time you boot your Windows XP computer?
A. ntldr
B. boot.ini
C. ntdetect.com
D. ntbootdd.sys
E. autodetect.com
Answer: C
Explanation:
The ntdetect.com file is responsible to detect the system hardware every time you boot
your Windows XP computer.
The ntldr file is the first file that starts the operating system, boot.ini is loaded as soon as
the ntldr starts the boot process. It contains boot options. The ntbootdd.sys file is called
only if you're using a SCSI boot device. There is no file called autodetect.com.
QUESTION NO: 18
After installing a new video card on your Windows XP computer, you saw the video
appearing garbled and unreadable after you reboot your computer. Which of the
following advanced startup option would allow you to enable a working
environment?
Answer: C
Explanation:
The VGA mode would allow you to enable a working environment in Windows XP when
you know it is a video problem.
Safe Mode is usually a good choice to detect the problem when you need to load fewer
drivers but in this case you know the problem. The Last Known Good Configuration
option cannot revert back the drivers because the video card is new.
QUESTION NO: 19
The Windows Vista stores operating system boot information in ___________ file.
A. boot.ini
B. BCD
C. MBR
D. GRUB
E. NTLDR
Answer: B
Explanation:
Windows Vista stores operating system boot information in BCD file or Boot
Configuration Data file.
QUESTION NO: 20
Which of the following tasks would you perform on your newly installed Windows
XP computer to create restore points?
A. To create restore points, you don't have to do anything because Windows XP creates
restore points automatically.
B. To create restore points, you need to first open System Restore applet and then, select
Properties menu item from the Tools menu, and then you need to select the Create
Restore Points Automatically radio button.
C. To create restore points, you need to first open Windows Explorer and then, select
Properties menu item from the Tools menu, and then you need to select the Create
Restore Points Automatically radio button.
Answer: A
Explanation:
To create restore points, you don't have to do anything because Windows XP creates
restore points automatically. However, Windows XP gives you facility to create restore
points if you want. For that you need to use the System Restore utility.
QUESTION NO: 21
While booting your computer, you received an unexpected boot error message that
says OS not found. Which of the following should you check to correct the problem?
Answer: D
Explanation:
In the above given situation, you should verify the computer's BIOS settings to make sure
that BIOS lists and recognizes the hard disk. Such error message occurs when the basic
input/output system (BIOS) does not detect the hard disk.
QUESTION NO: 22
To install Windows XP on a computer that uses a SATA hard drive which of the
following actions you may have to take to start the installation?
Answer: D
QUESTION NO: 23
While booting your computer, you received an unexpected boot error message that
says OS not found. Which of the following should you check to correct the problem?
Answer: E
Explanation:
First check the boot order.
QUESTION NO: 24
You are the newly appointed desktop support technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. A TestKing.com user named Amy Walsh contacted the Help desk to
determine where she can locate the Administrative Tools folder after Windows XP
was installed on the workstation.
QUESTION NO: 25
TestKing.com has employed you as a technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. During routine maintenance you discover that a number of expansion
card slots have open ports. You then inform management that the covers for the
slots need to be reinstalled.
A. You should inform management that it will aid in limiting the electrostatic discharge
(ESD) inside the case.
B. You should inform management that it will aid in limiting the radio frequency
interference (RFI) inside the case.
C. You should inform management that it will aid the boot order in the BIOS
D. You should inform management that it will aid in stopping any buildup of moisture in
the case.
Answer: C
QUESTION NO: 26
You have been assigned to the TestKing.com help desk to aid all the TestKing.com
users who experience trouble with their workstations. There are both desktop and
laptop workstations in operation at TestKing.com.
A TestKing.com user named Kara Lang installed a new graphics driver on her
system. Upon restarting the computer she discovers that the display no longer
appears. You need to rectify this error as soon as possible
QUESTION NO: 27
TestKing.com has employed you as a technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. You receive an instruction to remove programs in Windows XP from
startup.
Answer: D
QUESTION NO: 28
You work as a technician at TestKing.com. The TestKing.com network consists of a
single Active Directory domain named testking.com. There are both desktop and
laptop workstations in operation at TestKing.com. You are in the process of
informing a client which devices can be classified as a valid boot device.
Answer: B, D, E
A. Your best option would be to start the system in the Active Directory Restore Mode.
B. Your best option would be to start the system in the Debugging Mode.
C. Your best option would be to start the system in Last Known Good Configuration.
D. Your best option would be to start the system in Safe Mode with Command Prompt.
Answer: C
QUESTION NO: 30
You work as a technician at TestKing.com. The TestKing.com network consists of a
single Active Directory domain named testking.com. You are in the process of
booting up your computer when it displays MISSING NTLDR.
Answer: D
A. RJ-11
B. DE9
C. DIN 5
D. Mini-DIN 6
Answer: D
Explanation:
A PS/2 port is also referred to as a mini-DIN 6 connector.
QUESTION NO: 2
You want to use high speed USB on your computer. At what speed maximum does
your USB 2.0 runs if you upgrade your USB 1.1 to USB 2.0?
A. 1.5 mbps
B. 12 mbps
C. 60 mbps
D. 480 mbps
Answer: D
Explanation:
Hi-Speed USB runs at speeds up to 480Mbps, compared to the 12Mbps full-speed and
1.5Mbps low-speed options available with USB 1.1 (now known simply as USB) The
USB 2.0 spec provides for a maximum speed of 480 megabits per second (Mbps- not
megabytes per second, or MBps).
QUESTION NO: 2
A. DNS
B. DHCP
C. Domain controller
D. IP configuration server
E. Member Server
Answer: B
Explanation:
To allow all the client computers to obtain IP addresses automatically, you need a
Dynamic Host Configuration Protocol (DHCP) server. The DHCP server provides IP
configuration information to hosts computers when they join the network. A Domain
Name System (DNS) server is used to resolves hostnames, a domain controller is used to
provide login authentication, and there is no server called IP configuration server.
QUESTION NO: 3
Which of the following OSI layer is responsible for providing error free, reliable,
and end to end communication and sending an "all clear" signal after making sure
that the data segments are error free?
A. Application layer
B. Session layer
C. Transport layer
D. Network layer
E. Data Link Layer
Answer: C
Explanation:
OSI layer that is responsible for providing error free, reliable, end to end communication,
and sending an "all clear" signal after making sure that the data segments are error free is
the Transport layer.
QUESTION NO: 4
A. HTTP
B. HTTPS
C. Telnet
D. POP3
Answer: A
Explanation:
The port 80 is associated with HTTP TCP/IP protocol.
QUESTION NO: 5
Which of the following protocol used on Ethernet networks is able to sense the cable
for network traffic and ensures that only one network node is transmitting on the
network wire at any one time and in case of collision it is able to detect the error?
A. Token passing
B. CSMA /CD
C. CSMA /CA
D. Demand priority
E. ISO/OSI
Answer: B
Explanation:
The protocol used on Ethernet networks that is able to sense the cable for network traffic
and ensures that only one network node is transmitting on the network wire at any one
time and in case of collision it is able to detect the error is CSMA /CD (Carrier Sense
Multiple Access with Collision Detection). If a collision is detected, then both nodes
pause to detect and then retransmit the data.
CSMA /CA (Carrier Sense Multiple Access/Collision Avoidance) is a transmission
technology that attempts to avoid collisions rather than detect them as in CSMA/CD.
QUESTION NO: 6
A. OSI
B. ISO
C. CSMA /CA
D. CSMA /CD
E. SSID
Answer: A
Explanation:
The Open Systems Interconnection (OSI) model is a standard model for networking
protocols that describe how network protocols should function.
This model is designed by the International Organization for Standardization (ISO). SSID
is the public name of a wireless network and CSMA /CA (Carrier Sense Multiple
Access/Collision Avoidance) is a transmission technology that attempts to avoid
collisions rather than detect them as in CSMA/CD.
QUESTION NO: 7
Which of the following is the central device in a physical star topology, to which all
the machine are connected to?
A. NIC
B. Bridge
C. Router
D. Hub
Answer: D
Explanation:
Hub is the central device in a physical star topology, to which all the machine are
connected to. The star topology allows each machine on the network to have a point to
point connection to the central hub. All of the traffic which transverses the network
passes through the central hub that acts as a signal booster or repeater to allow the signal
to travel greater distances.
A. Routers
B. Bridges
C. Hubs
D. Switches
E. NIC
Answer: A
Explanation:
The Routers are the network devices that use routing tables to store network addresses
and then use those tables to determine the best destination path to transfer packets across
multiple networks.
QUESTION NO: 9
Which of the following network designs do not have a central server to provide
resources and in which users access resources from other workstations?
A. Client-server
B. Star
C. Ring
D. Bus
E. Peer-to-peer
Answer: D
Explanation:
A peer-to-peer network design has no a central server to provide resources and therefore
users access all of the resources from various workstations on which they reside.
QUESTION NO: 10
You are using the star topology in your small office network. Which of the following
statements are not correct about the star topology? (Select all that apply.)
Answer: A, C, D
Explanation:
In the Star Topology there is a central connection point called the hub which is a
computer hub or sometimes just a switch. All the computers in the network are
communicating with one main centrally located computer and therefore there is no peer
to peer coordination. The star network design is used with today's UTP based networks.
QUESTION NO: 11
Which of the following standards would you use if you want to use a standard that
can support communication up to 54Mbps?
A. 802.11x
B. 802.11b
C. 802.11g
D. Bluetooth
Answer: C
Explanation:
You need to use 802.11g standard if you want to use a standard that can support
communication up to 54Mbps.
802.11x refers to the family of 802.11 standards, 802.11b supports communication only
up to 11Mbps, and Bluetooth supports communication up to 3Mbps.
QUESTION NO: 12
The port 23 is used by _____________ TCP/IP protocol.
A. HTTP
B. SMTP
C. Telnet
Answer: C
Explanation:
The port 23 is used by Telnet TCP/IP protocol.
QUESTION NO: 13
Which of the following network protocol layers is responsible for specifying how the
data is transmitted over a physical medium?
A. Application layer
B. Session layer
C. Data Link layer
D. Physical layer
E. Communication layer
Answer: D
Explanation:
The Physical layer is responsible for specifying how the data is transmitted over a
physical medium.
QUESTION NO: 14
You want the client computers on your TCP/IP protocol based internal network to
be able search the other computers and communicate with them by using
hostnames. Which of the following types of server would you configure on your
network to accomplish this task?
A. DNS
B. DHCP
C. Hostname server
D. Domain controller
E. DSN
Answer: A
Explanation:
QUESTION NO: 15
The network addressing within TCP/IP protocol is done by _____________.
A. IPX
B. UDP
C. IP
D. TCP
Answer: C
Explanation:
The network addressing within TCP/IP protocol is done by IP (Internet Protocol.
IPX protocol is not part of the TCP/IP suite. UDP protocol provides connectionless
delivery, and TCP protocol provides connection-oriented delivery.
QUESTION NO: 16
To create a physical network in your company, you want to use the network
topology that uses the least amount of cabling. Which of the following network
topologies would you use?
A. Bus
B. Star
C. Mesh
D. Hybrid
E. Ring
Answer: A
Explanation:
You should use Bus topology because that requires the least amount of cabling.
A. Gateway centric
B. Peer-to-peer
C. Server centric
D. Nonrouted
E. Client-Server
Answer: B
Explanation:
If one of the computers out of six networked computes is sharing a printer, and rest of the
five computers are sharing files then your network is following a peer-to-peer network
design. In this design the computers act as both service providers and service requestors.
This design is best suited for small networks.
QUESTION NO: 18
______________ communications are limited to a distance of about one meter and
uses point-to-point communication.
A. Bluetooth
B. Wireless Ethernet
C. Cellular
D. Infrared
E. Telephone
Answer: D
Explanation:
Infrared communications are limited to a distance of about one meter and uses
point-to-point communication.
Bluetooth can work up to 100 meters, Wireless Ethernet network signals can travel for
several hundred meters, and cellular and telephonic communications can span up to
several kilometers.
A. Six
B. Seven
C. Eight
D. Unlimited
Answer: C
Explanation:
On a piconet network or a Bluetooth network you can use up to eight devices. On the
same network, one device can communicate with seven other devices.
QUESTION NO: 20
Which of the following methods would you use to configure a wireless router to limit
the access of computers to some devices?
A. MAC filtering
B. IP filtering
C. DNS filtering
D. Use an SSID
Answer: A
Explanation:
To configure a wireless router to limit the access of computers that have access to the
wireless router to some devices you need to use MAC filtering. This method allows
access to only computers that have specific MAC addresses.
There is no IP filtering or DNS filtering. The use of an SSID cannot limit access even
though it is used by all the routers.
QUESTION NO: 21
The port 110 is used by _____________ TCP/IP protocol.
Answer: D
Explanation:
The port 110 is used by POP3 TCP/IP protocol.
HTTP uses port 80, HTTPS uses 443
QUESTION NO: 22
In which of the following network topologies, all cables are connected to a hub but
clients need token to access the network?
A. Star
B. Mesh
C. Ring
D. Bus
E. Line
Answer: C
Explanation:
In the physical ring topology, the network is cabled as a star and users need token to
access the network.
QUESTION NO: 23
The ____________ is the Layer 2 network device of the OSI model that segments a
network for organizational works.
A. Gateway
B. Router
C. Hub
D. Bridge
E. Switch
QUESTION NO: 24
Which of the following actions should be your first action if the built-in network
card on your laptop is not working? (Select all that apply)
Answer: A, B
Explanation:
The first two actions that you may take after finding that the built-in network card on
your laptop is not working is to check if there are any lights, and the next is to ensure that
the card didn't get turned off accidently. Those are the easy ones. If the card appears to be
on, then you can try to plug it in and see if it works, if the user has a cable.
QUESTION NO: 25
Which of the following default subnet mask would you assign to a network device
that was just installed in a class B network?
A. 224.0.0.1
B. 255.0.0.0
C. 255.255.0.0
D. 255.255.255.0
Answer: C
Explanation:
QUESTION NO: 26
You want to find out the connectivity between two host computers. Which of the
following commands can you use? (Select all that apply).
A. chkntfs
B. nslookup
C. tracert
D. ipconfig
E. ping
Answer: C, E
Explanation:
To find out the connectivity between two host computers, you can use the tracert (trace
route) utility or ping utility. The tracert utility allows you to find out the path taken by
your computer to reach another host and Ping is used to check if host is reachable,
Ipconfig is used to find the IP configuration information of a computer, and nslookup
allows you to verify entries on a DNS server. Ipconfig is used to find the IP configuration
information of a computer. Chkntfs checks the NTFS file system
QUESTION NO: 27
The main function of a DNS server is to______________
Answer: B
Explanation:
The main function of DNS is the mapping of IP addresses to human readable names. The
DNS server strictly functions as an ip address lookup for a given domain name.
A. Click Start, open the Run dialog box and type ipconfig. Click OK.
B. Click Start, open the Run dialog box and type cmd. Click OK>type ipconfig
/flushdns>press enter.
C. Click Start, open the Run dialog box and type cmd. Click OK>type ipconfig
/release>press enter.
D. Click Start, open the Run dialog box and type cmd. Click OK>type ipconfig /all>press
enter
Answer: D
Explanation:
The Ipconfig command is used to find the IP configuration information of a computer.
The Syntax IPCONFIG /all displays full configuration information. You can type the
Ipconfig command by clicking Start->Run and then typing cmd to open the command
prompt to type the ipconfig command.
QUESTION NO: 29
Which of the following protocols uses port 80?
A. SMTP
B. HTTP
C. HTTPS
D. FTP
Answer: B
Explanation:
The HTTP protocol uses port 80.
QUESTION NO: 30
A. You should identify DNS as it forms part of the TCP/IP network configuration.
B. You should identify AppleTalk as it forms part of the TCP/IP network configuration.
C. You should identify IPX/SPX as it forms part of the TCP/IP network configuration.
D. You should identify NetBEUI as it forms part of the TCP/IP network configuration.
E. You should identify DHCP as it forms part of the TCP/IP network configuration.
Answer: A, E
QUESTION NO: 31
You are the newly appointed technician at TestKing.com. The TestKing.com
network consists of a single Active Directory domain named testking.com. During
the course of the day you receive an instruction to identify the Internet Connectivity
method that utilizes PPPoE.
Answer: B
QUESTION NO: 32
TestKing.com has employed you as a technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. You receive an instruction to control the access to a network. You
need to accomplish this based on the address that is hard coded into the NIC.
Answer: D
QUESTION NO: 33
You are the newly appointed senior technician at TestKing.com. The TestKing.com
network consists of a single Active Directory domain named testking.com. You
receive an instruction from TestKing.com to identify the services that use TCP port
21 by default.
Answer: D
QUESTION NO: 34
You have been assigned to the TestKing.com help desk to aid all the TestKing.com
users who experience trouble with their workstations. There are both desktop and
laptop workstations in operation at TestKing.com. A TestKing.com user named
Kara Lang contacted the Help desk to identify how she can locate the IP address of
one of the workstations.
A. You should inform her that she should open a command window and run ipconfig
from the command line.
B.
Answer: A, C
QUESTION NO: 35
You are the newly appointed desktop support technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. During the course of the day you receive a call from a user who wants
to know the printing protocols that can be utilized in a network for printing.
Answer: A, D
QUESTION NO: 36
TestKing.com has employed you as a desktop support technician at TestKing.com.
The TestKing.com network consists of a single Active Directory domain named
testking.com. A TestKing.com user named Amy Walsh contacted the Help desk to
determine which port she should use when she adds a printer in Microsoft Windows
XP.
Answer: C
QUESTION NO: 37
You are employed as the desktop support technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. You receive numerous calls from users stating that they are unable to
make a connection to their home wireless network from their notebook computers.
Previously they were able to make a connection to their home wireless network.
They also inform you that they are not able to see the network anymore.
A. The error occurred as a recent upgrade changed the wireless specification from
802.11a to 802.11n.
B. The error occurred since the wireless network is not properly configured.
C. The error occurred since MAC filtering is stopping the computer from connecting to
the network.
D. The error occurred since the wireless network card is disabled by the hardware switch.
Answer: D
QUESTION NO: 38
You are employed as a technician at TestKing.com. The TestKing.com network
consists of a single Active Directory domain named testking.com. You receive an
instruction from management to determine the IP address that is not routable on
the Internet.
Answer: A
QUESTION NO: 39
You work as a desktop support technician at TestKing.com. The TestKing.com
network consists of a single Active Directory domain named testking.com. During
the course of the morning you receive a call from a user wanting to know which
addresses will be allocated by APIPA.
A. You should inform the user that the 10.0.0.25 address will be allocated.
B. You should inform the user that the 169.254.0.15 address will be allocated.
C. You should inform the user that the 172.16.1.15 address will be allocated.
D. You should inform the user that the 192.168.0.15 address will be allocated.
Answer: B
QUESTION NO: 40
You work as a technician at TestKing.com. The TestKing.com network consists of a
single Active Directory domain named testking.com. During the course of the day
you receive a memo from management inquiring about the highest transfer rate
between a 10/100 NIC and a 10/100/1000 NIC.
A. You should inform management that 1GB/s is the highest transfer rate.
B. You should inform management that 100MB/s is the highest transfer rate.
C. You should inform management that 1000MB/s is the highest transfer rate.
D. You should inform management that 10000MB/s is the highest transfer rate
Answer: B
Answer: C
QUESTION NO: 42
You are the newly appointed technician at TestKing.com. The TestKing.com
network consists of a single Active Directory domain named testking.com. You
receive an instruction to identify the loopback address on a workstation with an IP
address of 192.168.100.12, a subnet mask of 255.255.255.0 and a gateway of
192.168.10.1.
Answer: A
A. Twisted-pair cabling
B. CSMA /CD
C. Broadband coaxial cabling
D. Fiber-optic cabling
Answer: D
Explanation:
The Fiber-optic cabling is not affected by electromagnetic or radio-frequency
interference
QUESTION NO: 2
Which of the following IEEE 802 standard is able to transmit data at 10Mbps and
specifies the use of a bus topology and coaxial baseband cable?
A. 802.1
B. 802.2
C. 802.3
D. 802.4
E. 802.5
Answer: C
Explanation:
The IEEE 802.3 standard can transmit data up to 10Mbps and specifies the use of a bus
topology and coaxial baseband cable.
QUESTION NO: 3
Which of the following network cables can be used over longest possible distances?
Answer: C
Explanation:
Fiber optic network cables can be used over longest possible distances because of their
Low loss and high bandwidth properties. They can span distances of several kilometers,
because it has much lower crosstalk and interference in comparison to copper cables.
QUESTION NO: 4
You want to use the fire retardant network cable in the drop ceiling in your office.
Which of the following types of cable should you use?
A. Plenum
B. PVC
C. Coaxial
D. Fiber optic
Answer: A
Explanation:
Plenum-grade cable is specially used in fire retardant areas such as in a drop ceiling.
Plenum is the coating on the cable and not the media within the cable.
QUESTION NO: 5
You want to use category 5 cable on your network. Which of the following network
standards can you not use?
A. 10Base-T
B. 10Base5
C. 100Base-T4
D. 100Base-TX
Answer: B
Explanation:
You cannot use 10Base5 standard with category 5 cable on your network because it uses
thick coax cable, which is obsolete.
A. USB 1.1
B. IEEE 1284
C. FireWire
D. SPP
Answer: C
Explanation:
To use the highest data rate, you should use FireWire. It is available in 400 and 800Mbps
versions.
USB is next interface that offers highest data transfer in this list.
QUESTION NO: 7
You want to use the 802.11x standard that is backward compatible with both
802.11a and 802.11b. Which of the following standard can you use?
A. 802.11g
B. 802.11n
C. 802.11i
D. 802.11C
E. None of the other alternatives apply
Answer: B
Explanation:
You would use the 802.11n standard because it utilizes both the 2.4GHz and 5GHz
spectrums, and is backward compatible with both 802.11a (5GHz) and 802.11b
(2.4GHz).
QUESTION NO: 8
Answer: C
Explanation:
The IEEE 802.3 standard is also called CSMA/CD standard. It is the standard access
method for Ethernet networks.
QUESTION NO: 9
Which of the following ports would a laptop computer have if it has 25 or 9 pin
connector with male pins on the back of it?
A. Parallel port
B. Serial port
C. IEEE port
D. USB port
Answer: B
Explanation:
If a laptop computer has 25 or 9 pin connector with male pins on the back of it then it
indicates that the laptop contains a Serial port. They are used for the RS-232 (serial) ports
QUESTION NO: 10
You are using twisted pair cable. Which of the following connector types can you
use?
A. T-Connector
B. BNC
C. RJ-45
D. LC
QUESTION NO: 11
You work as a senior technician at TestKing.com. The TestKing.com network
consists of a single Active Directory domain named testking.com. You receive an
instruction from the CIO to inform the new interns which network port is related to
unencrypted web traffic.
A. You should inform them that port 53 is related to unencrypted web traffic.
B. You should inform them that port 80 is related to unencrypted web traffic.
C. You should inform them that port 110 is related to unencrypted web traffic.
D. You should inform them that port 443 is related to unencrypted web traffic.
Answer: B
QUESTION NO: 12
TestKing.com has employed you as a technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. During the course of the day you receive an instruction from
management to determine the maximum cable length that should be utilized in
order to connect USB devices.
Answer: D
QUESTION NO: 13
You are employed as the junior technician at TestKing.com. The TestKing.com
network consists of a single Active Directory domain named testking.com. You
receive an instruction from management to determine common from of a serial
port.
Answer: C
QUESTION NO: 14
You have been assigned to the TestKing.com help desk to aid all the TestKing.com
users who experience trouble with their workstations. There are both desktop and
laptop workstations in operation at TestKing.com. During the course of the day a
user wants to know the connector type that should be used on fiber cables.
A. You should inform the user that the ST connector type is used.
B. You should inform the user that the RJ-45 connector type is used.
C. You should inform the user that the RJ-11 connector type is used.
D. You should inform the user that the BNC connector type is used.
Answer: A
Answer: C
QUESTION NO: 16
TestKing.com has employed you as a technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. During the course of the day a user calls the helpdesk to enquire the
function of the S-video mini-DIN connector on notebook computers.
A. The S-video mini-DIN connector permits digital video and audio to various devices.
B. The S-video mini-DIN connector permits analog video output to various devices.
C. The S-video mini-DIN connector permits digital video to various devices.
D. The S-video mini-DIN connector permits a LCD projectors output to display on the
screen of notebook computers.
Answer: B
QUESTION NO: 17
Answer: C
QUESTION NO: 18
TestKing.com has employed you as a desktop support technician at TestKing.com.
The TestKing.com network consists of a single Active Directory domain named
testking.com. During the course of the day a user inquires about the maximum
length of a CAT5e cable.
A. You should inform the user that it is 1076 feet (328 meters).
B. You should inform the user that it is 492 feet (150 meters).
C. You should inform the user that it is 328 feet (100 meters).
D. You should inform the user that it is 100 feet (30 meters).
Answer: C
QUESTION NO: 19
You are employed as a senior technician at TestKing.com. The TestKing.com
network consists of a single Active Directory domain named testking.com. During
the course of the day you receive an instruction to from management to identify the
connection type that can be transmitted over RG-6 media.
Answer: A
QUESTION NO: 20
You are the newly appointed technician at TestKing.com. The TestKing.com
network consists of a single Active Directory domain named testking.com. During
the course of the day you receive an instruction from management to determine the
wireless type that have the maximum throughput and coverage by default.
Answer: D
QUESTION NO: 21
You are employed as a technician at TestKing.com. The TestKing.com network
consists of a single Active Directory domain named testking.com. You receive an
instruction from the CIO to setup cabling in a 10BaseT network. You thus need to
determine the appropriate cabling that you should use.
QUESTION NO: 22
TestKing.com has employed you as a desktop support technician at TestKing.com.
The TestKing.com network consists of a single Active Directory domain named
testking.com. You receive an instruction to install an external hard drive as well as a
controller card on one of the workstations. The hard drive as well as the card makes
use of the IEEE1394b standard. You thus need to identify the appropriate cable
type that you should use.
A. Your best choice would be to make use of a 6-pin male to 4-pin female cable.
B. Your best choice would be to make use of a 9-pin male to male cable.
C. Your best choice would be to make use of a 6-pin male to male cable.
D. Your best choice would be to make use of a 4-pin male to male cable.
Answer: B
QUESTION NO: 23
You are the newly appointed technician at TestKing.com. The TestKing.com
network consists of a single Active Directory domain named testking.com. You are
in the process of informing the new interns which cable types makes use of a BNC?
Answer: C
A. You should tell him that wireless network connections uses analog signals.
B. You should tell him that satellite network connections uses analog signals.
C. You should tell him that cable network connections uses analog signals.
D. You should tell him that dial-up network connections use analog signals.
Answer: D
QUESTION NO: 25
TestKing.com has employed you as a desktop support technician at TestKing.com.
The TestKing.com network consists of a single Active Directory domain named
testking.com. You receive a call from a user who wants to determine which copper
cabling he should use if the data rate speed is not an issue. However, the segment
length has to be 1640 feet (500 meters) long.
A. You should inform the user to make use of a RG-58ThinNet copper cable.
B. You should inform the user to make use of a CAT6 copper cable.
C. You should inform the user to make use of a CAT5e copper cable.
D. You should inform the user to make use of a RG-8ThickNet copper cable.
Answer: D
QUESTION NO: 26
A. You should inform the user that a Cable will have the highest latency.
B. You should inform the user that a Fiber cable will have the highest latency.
C. You should inform the user that a Satellite will have the highest latency.
D. You should inform the user that a DSL will have the highest latency.
Answer: C
QUESTION NO: 27
You work as a technician at TestKing.com. The TestKing.com network consists of a
single Active Directory domain named testking.com. You receive an instruction
from the CIO to plug a connector into a 56K dial-up modem.
Answer: B
QUESTION NO: 28
You are the newly appointed a technician at TestKing.com. The TestKing.com
network consists of a single Active Directory domain named testking.com. You
receive an instruction from management to identify the types of cable that will be
least affected by electromagnetic interference (EMI).
Answer: C
QUESTION NO: 1
To which of the following classes does IP address 181.224.16.1 belongs to?
A. Class A
B. Class B
C. Class C
D. This is not a valid IP address
Answer: B
Explanation:
IP address 181.224.16.1 belongs to Class B because the Class B network has network
addresses between 128 and 191 in the first octet and 181 lies between 128 and 191. Class
A has addresses between 1 and 126 in the first octet and class C between 192 and 223.
QUESTION NO: 2
You want to use the wireless IEEE standards for your laptop that can operate in the
2.4GHz radio frequency range and are directly compatible with each other. Which
of the following wireless standards would you choose? (Select all that apply.)
A. 802.11a
B. 802.11b
C. 802.11d
D. 802.11g
QUESTION NO: 3
Which of the following statements define SSID?
Answer: C
Explanation:
SSID or service set identifier is a 32-character unique identifier that acts as password and
is attached to the header of packets that is sent over a wireless local area network
(WLAN). All wireless devices on a WLAN must employ the same SSID in order to
communicate with each other. It is actually the network name. All wireless devices on a
WLAN must employ the same SSID in order to communicate with each other.
QUESTION NO: 4
Which of the following wireless communication standards can be referred to as a
personal, short distance area wireless network for interconnecting devices that are
centered round an individual person's workspace?
A. Bluetooth
B. Infrared
C. Cellular
D. Ethernet
E. None of the other alternatives apply
Answer: A
Explanation:
QUESTION NO: 5
Which of the following options are the standards for cellular communications
network? (Select all that apply)
A. GSM
B. SIG
C. CDMA
D. CCFL
Answer: A, C
Explanation:
The Global System for Mobile Communications (GSM) and Code Division Multiple
Access (CDMA) are cellular communication standards.
QUESTION NO: 6
Which of the following types of network show all computers on the local network
even though they are physically located somewhere else?
A. VPN
B. WAN
C. LAN
D. MAN
E. Domain
Answer: A
Explanation:
A Virtual Private Network (VPN) shows all computers on the local network even if they
are physically located at a remote location.
QUESTION NO: 7
A. WEP
B. WPA
C. WPA2
D. SAFER+
Answer: C
Explanation:
WPA2 is the more secure 802.11i network standard that ensures the most secure wireless
encryption. WEP was the original encryption standard developed for WiFi networks, but
that could be easily hacked. WPA was an upgrade, but WPA2 was the most secure
standard. SAFER+ is used to encrypt Bluetooth communications.
QUESTION NO: 8
Which of the following technologies can be used with the different kinds of
computer peripheral devices such as keyboards, mice, and wireless headsets?
A. Bluetooth
B. Ethernet
C. Cellular
D. Infrared
Answer: A
Explanation:
You can use can Bluetooth with the different kinds of computer peripheral devices such
as keyboards, mice, and wireless headsets. It can be used to make a Wireless Personal
Area Network (WPAN).
QUESTION NO: 9
You are using an infrared device for communication on your small network. Which
of the following encryption method can you use to secure transmissions on the
network?
Answer: E
Explanation:
On your small network that uses Infrared devices, you cannot use any encryption method
because infrared devices do not encrypt data transmissions. This is because they are
limited to about one meter and require the devices to be pointed directly at the other
devices intended to receive the messages.
QUESTION NO: 10
You want to implement broadband Internet access on your computer. Which of the
following types of services can you use? (Select all that apply.)
A. Dial-up
B. DSL
C. Cable
D. Fiber-optic
E. Satellite Service
Answer: B, C, D, E
Explanation:
To implement broadband Internet access on your computer, you can use DSL, cable,
fiber-optic, and satellite services.
Dial-up does not provide broadband access.
QUESTION NO: 11
The IP address 222.18.171.1 belongs to _____________.
A. Class A
B. Class B
C. Class C
D. Class D
Answer: C
Explanation:
The IP address 222.18.171.1 belongs to Class C because the first octet of Class C lies
between 192 and 223.
Class A addresses have a first octet between 1 and 126, Class B between 128 and191, and
QUESTION NO: 12
Which of the following wireless communication methods of networking would you
use if you want to achieve a high-bandwidth wireless network communications?
A. Bluetooth
B. Ethernet
C. Cellular
D. Infrared
E. None of the other alternatives apply
Answer: B
Explanation:
Ethernet is the wireless communication methods of networking that you can use if you
want to achieve a high-bandwidth wireless network communications.
QUESTION NO: 13
The main function of SAFER+ is:
Answer: B
Explanation:
The main function of SAFER+ (Secure and Fast Encryption Routine) is to encrypt the
Bluetooth communications.
A. 28.8Kbps
B. 56Kbps
C. 128Kbps
D. 1Mbps
E. 1Gbps
Answer: B
Explanation:
With dial-up Internet access, you can get the maximum speed of 56Kbps.
QUESTION NO: 15
TestKing.com has employed you as a technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. During the course of the day you receive an instruction from
management to identify the wireless technologies has a maximum range of 30 feet (9
meters).
A. You should inform management that 802.11a has a maximum range of 30 feet (9
meters).
B. You should inform management that Infrared has a maximum range of 30 feet (9
meters).
C. You should inform management that Bluetooth 2.0 has a maximum range of 30 feet (9
meters).
D. You should inform management that 802.11b has a maximum range of 30 feet (9
meters).
Answer: C
Answer: A
QUESTION NO: 17
You are the newly appointed junior technician at TestKing.com. The TestKing.com
network consists of a single Active Directory domain named testking.com. Your
superior is currently explaining to a group of junior technicians what access points
are. Your superior asks you to identify a wireless network whilst viewing the
available access points.
A. You should inform him that the default gateway is a wireless network.
B. You should inform him that the Hostname is a wireless network.
C. You should inform him that the ISP is a wireless network.
D. You should inform him that the SSID is a wireless network.
Answer: D
QUESTION NO: 18
You work as a technician at TestKing.com. The TestKing.com network consists of a
single Active Directory domain named testking.com. You receive an instruction
from management to ensure that a secure connection is established between two
points
Answer: C
QUESTION NO: 19
You work as a desktop support technician at TestKing.com. The TestKing.com
network consists of a single Active Directory domain named testking.com. A
TestKing.com user named Amy Walsh wants to know which address is a Class A
address.
Answer: D
QUESTION NO: 20
You are employed as a technician at TestKing.com. The TestKing.com network
consists of a single Active Directory domain named testking.com. You are assigned
the task of identifying the objects that may cause wireless network interference in
your department.
QUESTION NO: 21
You are employed as the desktop support technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. During the course of the day you receive a call from a user inquiring
about the correct class he should use for the 192.168.30.3 IP address.
Answer: D
QUESTION NO: 22
You are employed as a technician at TestKing.com. The TestKing.com network
consists of a single Active Directory domain named testking.com. During the course
of the day you receive a list of IP addresses from management with the instruction
to identify the Class A addresses.
Answer: B
QUESTION NO: 23
Answer: C
QUESTION NO: 24
You are employed as a technician at TestKing.com. The TestKing.com network
consists of a single Active Directory domain named testking.com. You are in the
process of informing a client the connection type that is expensive to implement in a
small office home office (SOHO) environment.
Answer: C
QUESTION NO: 1
Which of the following identity technology uses a retinal pattern or fingerprint to
authenticate a person?
A. Biometrics
B. Surveillance
C. Smart card
D. CHAP authenticator
E. I-Card
Answer: A
Explanation:
Biometrics is an identity technology that uses physical characteristics of a person to
establish identity and authenticate a person.
QUESTION NO: 2
Which of the following kinds of attack take advantage of human shortcomings so
that they can be manipulated to perform actions or divulge confidential information
to hackers?
A. Social engineering
B. IDS system
C. Perimeter security
D. Biometrics
E. Denial of Service
Answer: A
Explanation:
Social engineering is a kind of attack that takes advantage of human shortcomings so that
they can be manipulated to perform actions or divulge confidential information to
hackers. Social engineering is based on specific attributes of human decision-making that
are exploited in various combinations to create attack techniques.
Answer: A
Explanation:
The Bell-La Padula model is based on control of information flow. In this model, the
entities in an information system are divided into subjects and objects so that the
confidentiality of information can be protected. This is done by preventing users from
reading above their security level and preventing them from writing below their security
level.
QUESTION NO: 4
To prevent unauthorized access to a laptop, which of the following biometric reader
has been used in laptop these days?
A. Voice recognition
B. Retinal scanner
C. Fingerprint scanner
D. Face recognition
Answer: C
Explanation:
The Fingerprint scanner has been used in laptop these days to prevent unauthorized
access to laptops.
A. CHAP
B. Kerberos
C. C.MS-CHAP
D. Biometrics
E. Smart cards
Answer: B
Explanation:
Kerberos is the network authentication protocol that uses a key distribution center (KDC)
to authenticate users, programs, and systems. The credentials provided by KDC can be
used by all Kerberos-enabled servers and applications.
QUESTION NO: 6
Which of the following authentication protocols authenticate a user by using a
three-way handshake?
A. Kerberos
B. PAP
C. DAC
D. CHAP
Answer: D
Explanation:
Challenge Handshake Authentication Protocol (CHAP) authenticates a user by using a
three-way handshake algorithm. First the server sends a challenge to the originating
client. Then the challenge is sent back to the server by the client with the other half of the
challenge handshake, and finally the server performs the same hashing function to
compare the encryption results. If the challenge is successful, the client is authenticated.
QUESTION NO: 7
A. Multifactor
B. Biometrics
C. Smart card
D. Kerberos
E. I-Card
Answer: A
Explanation:
The multifactor-authentication is a strong authentication process that uses two or more
processes to authenticate a user. A two-factor method might use ATM Card and PIN to
authenticate a user on an ATM machine.
QUESTION NO: 8
To increase secure communication in the Internet Environment that you have
created for your users, you want to avoid the services/protocols that can create
potential security problem in an Internet environment. Which of the following
services/protocols should you not use?
A. E-mail
B. Telnet
C. WWW
D. ICMP
E. FTP
Answer: B
Explanation:
You should not use Telnet because it sends user credentials to the Telnet server in plain
text that can create potential security problem in an Internet environment.
QUESTION NO: 9
A. Auditing
B. Authentication
C. Access control
D. Data confidentiality
Answer: B
Explanation:
The Authentication service most often uses Biometrics such as retinal scan and
fingerprinting to authenticate a person. The retinal scan is a very secure form of
authentication which is used in high-security companies and government agencies.
QUESTION NO: 10
You have been noticing that the employees of the company come late to the office
and often put proxy attendance by asking another person to sign in their place. To
stop all this you wanted to use an authentication technology that uses fingerprint
scans or retinal scans to authenticate a person. Which of the following technologies
would you use for authentication?
A. Smart card
B. Biometrics
C. Mutual authentication
D. Tokens
Answer: B
Explanation:
You should use Biometric technology that uses fingerprint scans or retinal scans to
authenticate a person because it relies on a physical characteristic of the user to verify
his/her identity.
QUESTION NO: 11
A. Tokens
B. Certificate
C. Smart card
D. Kerberos
E. Mini card
Answer: A
Explanation:
In Tokens authentication the users' credentials are valid only for the current session. The
token is created after a user is authenticated successfully. The token remains valid till the
session is on and is destroyed as soon as the session is over.
QUESTION NO: 12
You are a network administrator of TestKing Inc. A help desk employee of your
company informed you that last night they received an urgent call from the CEO of
the company that he has lost his login ID and Password and want their help to get
them back. You understood it was a hacking attack. What type of attack is this?
A. Spoofing
B. Replay attack
C. Social engineering
D. Trojan horse
E. Denial of Service
Answer: C
Explanation:
This type of attack is called Social engineering. In this kind of attack the attacker takes
advantage of human shortcomings so that they can be manipulated to perform actions or
divulge confidential information to hackers. Social engineering is based on specific
attributes of human decision-making that are exploited in various combinations to create
attack techniques.
A. Biometrics
B. Surveillance
C. Smart card
D. CHAP authenticator
E. I-Card
Answer: A
Explanation:
If you implement eye scan authentication to allow network users to access the network
workstations, you are using Biometrics technology. This technology uses personal
characteristics to establish user identity.
QUESTION NO: 14
A worm can be described as ________________?
A. A self-contained program that can reproduce itself to harm the target computer.
B. A program that can guise as another program to enter a system or network.
C. A program that require a host application to run.
D. A virus application that attacks all system .EXE files.
Answer: A
Explanation:
A worm can be described as a self-contained program that can reproduce itself to harm
the target computer. A worm is different from a virus because it can reproduce itself, is
self-contained, and it doesn't need a host application to be transported.
QUESTION NO: 15
Some of the users on your internal network reported that they were tricked to
divulge the passwords of their computer. Which type of attack is this?
A. Social engineering
B. IDS system
Answer: A
Explanation:
This is called the Social engineering attack where the attackers use the inherent trust in
the human species to gain access to their work environment.
QUESTION NO: 16
Retinal and fingerprint scans are a form of ____________?
A. Auditing
B. Authentication
C. Access control
D. Biometric profiling
Answer: B
Explanation:
Retinal and fingerprint scans are a form of Authentication. This is because authentication
requests the user to provide a proof of their identity and retinal and fingerprint scans are
very secure form of proof of identity.
QUESTION NO: 17
A network user complained that a person sitting next to him saw him type his
password and now he feels that his password has been stolen. What type of attack is
this?
A. DoS
B. Peeking
C. Social engineering
D. Smurf
E. DDoS
QUESTION NO: 18
Authentication systems or methods are based on which of the following factors?
(Choose all that apply.)
Answer: A, B, C
Explanation:
Authentication proves that a user or system is actually who they say they are. This is one
of the most critical parts of a security system. It is part a of a process that is also referred
to as Identification and Authentication (I&A).
QUESTION NO: 19
________________authentication method uses a Key Distribution Center?
A. Kerberos
B. CHAP
C. CHAPv2
D. Kerberos/SSL
E. NTLM
Answer: A
Explanation:
Kerberos authentication uses a Key Distribution Center (KDC). The KDC authenticates a
user/program/system and issues a ticket that is then used to authenticate other users or
programs.
A. Authorization
B. Authentication
C. Encryption
D. IP verification
E. All of the other alternatives apply
Answer: B
Explanation:
The function of the thumbprint scanner that has been configured to control the access
provided by the company's server is authentication. This is because a thumbprint scanner
is a biometrics that is used to verify the identity of a user. The biometric devices allow
access to a system, resource, or a network after verifying the identity of a user.
QUESTION NO: 21
The multifactor authentication method can be best describes as an authentication
method that ___________.
Answer: C
Explanation:
The multifactor authentication method can be best describes as an authentication method
that combines two types of authentication strategies. There can be three categories of
authentication:
1 Something that user knows. Such as passwords and PIN numbers
2. Something that user has. Such as tokens, smart cards and USB key devices
3. Something that user is. Such as fingerprints, retinal scans, and voice recognition.
QUESTION NO: 22
___________is a wireless security protocol
A. WAPP
B. WEP
C. WEPP
D. WTLP
E. WPP
Answer: B
Explanation:
Wired Equivalent Privacy (WEP) is a wireless security protocol. It encrypts the wireless
communication done between wireless clients and wireless access points.
QUESTION NO: 23
You work as a senior technician at TestKing.com. The TestKing.com network
consists of a single Active Directory domain named testking.com. You are in the
process of explaining to the new interns in your department what a Trojan horse is.
A. You should inform them that a Trojan horse is malicious software that monitors the
Internet surfing habits.
B. You should inform them that a Trojan horse is malicious software that is attached to
another piece of software.
C. You should inform them that a Trojan horse is malicious software that can be attached
incoming email.
D. You should inform them that a Trojan horse is malicious software that is
self-replicating.
Answer: B
Answer: B, D, F
QUESTION NO: 25
You are the newly appointed desktop support technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. You receive an instruction from management to determine the tools
that will aid you in preventing viruses as well as malware.
Answer: A, C
A. It can best be described as an alert that occur at logon when an unknown user tries to
logon.
B. It can best be described as a set of firewalls as well as anti-virus programs designed to
safeguard the computer.
C. It can best be described as an alert that occur when the computer casing has been
opened.
D. It can best be described as an action sensitive web cam recording in the room.
Answer: C
QUESTION NO: 27
You work as a technician at TestKing.com. The TestKing.com network consists of a
single Active Directory domain named testking.com. You receive an instruction to
ensure that the network is able to broadcast on a wireless network.
Answer: D
QUESTION NO: 28
Answer: B, D
QUESTION NO: 29
TestKing.com has employed you as a technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. There are both desktop and laptop workstations in operation at
TestKing.com. You receive an instruction from management to make sure that the
data of every user is secure on a shared Windows XP Professional system.
A. This can be accomplished by adding multiple users in the Control Panel User Account
applet.
B. This can be accomplished by using the File Encryption settings in the Advanced
Settings of Properties for every user's data folder.
C. This can be accomplished by using the Security Center Control Panel Applet in order
to protect the resources on the shared system.
D. This can be accomplished by using NTFS security in order to protect the data files.
Answer: A, D
QUESTION NO: 30
A. A digital signature is an e-mail application ID that adds the signature block to all
e-mail messages.
B. A digital signature is a cryptographic mechanism that is able to recognize the sender
and the message integrity.
C. A digital signature is a foolproof method that is able to bind a signature to a message.
D. A digital signature is used to ensure that the receiver have the private key of the
sender in order to access the e-mail.
Answer: B
QUESTION NO: 31
You are employed as a technician at TestKing.com. The TestKing.com network
consists of a single Active Directory domain named testking.com. There are both
desktop and laptop workstations in operation at TestKing.com. You are in the
process of describing to users in the sales department what a worm is.
A. A worm can be identified as malicious software that monitors Internet surfing habits.
B. A worm can be identified as malicious software that is attached to another piece of
software.
C. A worm can be identified as malicious software that is able to self-replicate as well as
to self- propagate.
D. A worm can be identified as malicious software that makes changes to the users home
page.
Answer: C
QUESTION NO: 32
Answer: A
QUESTION NO: 33
You are employed as a technician at TestKing.com. The TestKing.com network
consists of a single Active Directory domain named testking.com. There are both
desktop and laptop workstations in operation at TestKing.com. You receive an
instruction from management to control the access to the network based on their
hardware.
Answer: C
QUESTION NO: 34
Answer: A, C
QUESTION NO: 35
TestKing.com has employed you as a technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. There are both desktop and laptop workstations in operation at
TestKing.com. You are in the process of explaining to the new interns the functions
of a firewall.
A. Firewalls are used to dynamically assign IP addresses for every client configuration.
B. Firewalls are used to protect network Internet traffic via a shared key encryption.
C. Firewalls are used to provide security for a network by means of ACLs.
D. Firewalls are used to determine queries for the resolution of host names to IP
addresses.
Answer: C
QUESTION NO: 36
Answer: B
QUESTION NO: 1
On a FAT 32 partition in Windows XP, which of the following file attributes can
you set on files? (Select all that apply.)
A. Hidden,
B. Read Only
C. Archive
D. System
E. Compression
F. Encryption
G. Indexing
Answer: A, B, C, D
Explanation:
On a FAT 32 partition in Windows XP you can set Hidden, Read Only, Archive, and
System attributes on the files. The attributes such as Encryption and Compression are not
supported by FAT 32. They are supported by NTFS files system.
QUESTION NO: 2
Answer: D
Explanation:
The Standard permissions can be grouped together for easy assignment. They are the
permissions that control a broad range of detailed permissions. The standard permissions
are Modify, Read & Execute, Read, and Write.
QUESTION NO: 3
What should be the frequency of the antivirus definitions update on your computer
in general?
A. Once a week
B. Once a month
C. Once a year
D. Bimonthly
E. Antivirus definitions do not need to be updated.
Answer: A
Explanation:
It's critical to keep your antivirus software up to date, so you should update your antivirus
definitions at least once per week.
QUESTION NO: 4
You have recently installed windows Vista on your computer system. Which of the
following options should you choose to keep your system safe from virus and other
potential security problems? (Select all that apply)
Answer: B, C, D, E
Explanation:
Keeping your operating system, applications and devices updated with latest updates can
keep your computer safe. Creating security policies in Windows would also keep your
computer safe but it is not necessary to install a third party firewall on your system
because Windows Vista already has a Firewall built into the system.
QUESTION NO: 5
Which of the following physical security zones addresses the outer-level access
control of a facility?
A. Perimeter security
B. Mantraps
C. Security zones
D. Strong passwords
E. Internet Security
Answer: A
Explanation:
The Perimeter security is the physical security zone that addresses the outer-level access
control of a facility. It is the first layer of access control that is intended to delay or deter
entrance into a facility.
QUESTION NO: 6
You use Windows Vista on your office computer. To ensure security of your data,
you want to encrypt the entire volume that stores your client's data. Which of the
following tools would allow you to do that?
A. BitLocker
B. Syslock
C. Drive Defender
D. NLock
E. EFS
QUESTION NO: 7
Which of the following is a chip on PC's motherboard that is used for entire volume
encryption and is capable of storing cryptographic keys and passwords?
A. CHAP
B. MAC
C. TPM
D. BAP
E. EFS
Answer: C
Explanation:
Windows Vista uses BitLocker Drive Encryption that uses TPM (Trusted Platform
Module) chip that can store cryptographic keys, passwords, or certificates. This feature
ensures that the disk is encrypted at startup and if the disk were stolen and removed to a
different computer, the thief would need the recovery keys or TPM before they could
read the data.
QUESTION NO: 8
The internal network users of the company have been repeatedly reporting that
they see antivirus message on their system again and about the same virus. Which of
the following do you think is the cause of the problem?
Answer: A
QUESTION NO: 9
When you leave your computer for sometime, you noticed that the hard disk of your
system is very active even though the computer is not connected to the Internet and
no processes are running on the system. What do you think is the cause of the hard
disk being so active?
Answer: B
Explanation:
The reason why the hard disk of your system is very active even though the computer is
not connected to the Internet and no processes are running on the system is that a virus is
spreading in the system. Some viruses show unusual activity on the system disk while
they spread and infect files on the system.
QUESTION NO: 10
As a network administrator when you checked all the logs as a routine check, you
found a large number of unsuccessful attempts to log on are reported by the e-mail
system. You understood that the e-mail server of the company has been targeted.
Which of the following types of attack is this?
QUESTION NO: 11
You received an order from higher management to implement firewall within the
organization as soon as possible. You decided to implement a packet filtering in the
firewall. Which of the following is the function of a packet filter?
A. A packet filter filters all packets coming to the network and prevents unauthorized
packets from entering the network
B. A packet filter allows all packets to leave the network
C. A packet filter allows all packets to enter the network
D. A packet filter checks all the packets to eliminate collisions in the network
Answer: A
Explanation:
A packet filter filters all packets coming to the network and prevents unauthorized
packets from entering the network. The Packet filters filter specified traffic based on IP
address, protocols, and many other attributes.
QUESTION NO: 12
Which of the following storage media is prone to viruses?
A. Tape
B. Memory stick
C. CD-R
D. All of the other alternatives apply
Answer: D
Explanation:
QUESTION NO: 13
You want to implement file encryption on your Windows 2000 computer. Which of
the following file systems can you use?
A. FAT16
B. FAT32
C. NTFS
D. NTFS-E
Answer: C
Explanation:
To implement file encryption on your Windows 2000 computer, you can use only NTFS
file system because only NTFS support encryption.
NTFS-E is an invalid file system name.
QUESTION NO: 14
While installing Windows XP on your computer, you formatted your drive with
NTFS file system. Which of the following are features can you use? (Select all that
apply.)
A. File compression
B. File encryption
C. File permissions
D. Folder permissions
E. All of the other alternatives apply
F. None of the other alternatives apply
Answer: E
Explanation:
On your Windows XP computer, you can now use all the above given features because
all these features are supported by NTFS. However, none of these options are supported
by the FAT or FAT32 file systems.
A. Administrator
B. B. Super User
C. User
D. Guest
Answer: A
Explanation:
If the driver is not digitally signed, then you need administrative access to be able to
install the driver. The Super User does not exist in Windows XP.
QUESTION NO: 16
You want to gain access to the BIOS configuration of your computer but an
unknown password prompt is preventing the access. What should you do?
Answer: A
Explanation:
The BIOS can be protected by a password. However, if you forget the password, you
need to clear CMOS or reset the CMOS jumper on the motherboard to reset the CMOS
memory to its default state. This process removes any BIOS supervisor and user
passwords that might be set.
QUESTION NO: 17
A. NTVS
B. B. FAT32
C. FAT48
D. NTFS
E. FAT 16
Answer: B, D
Explanation:
You can choose both FAT 32 and NTFS file system to install Windows XP because it
supports both.
QUESTION NO: 18
You are the newly appointed technician at TestKing.com. The TestKing.com
network consists of a single Active Directory domain named testking.com. You are
in the process of informing the new interns about the advantages of using a
password generator.
Answer: B
QUESTION NO: 19
You work as a senior technician at TestKing.com. The TestKing.com network
consists of a single Active Directory domain named testking.com. A TestKing.com
intern named Amy Walsh is employed in the IT department and wants to know
what the BitLocker utility is used for.
Answer: C
QUESTION NO: 19
You are the newly appointed technician at TestKing.com. The TestKing.com
network consists of a single Active Directory domain named testking.com. You are
assigned a workstation and company policy states that only the most secure
passwords be used.
Answer: C
QUESTION NO: 20
TestKing.com has employed you as a desktop support technician at TestKing.com.
The TestKing.com network consists of a single Active Directory domain named
testking.com. You receive a query from a user who wants to know what the SSL
technology is used for.
A. Inform the user that it is used to encrypt the contents of a hard disk.
B. Inform the user that it is used to prevent unauthorized login attempts.
C. Inform the user that it is used to provide remote assistance to users.
Answer: D
QUESTION NO: 21
You are employed as a technician at TestKing.com. The TestKing.com network
consists of a single Active Directory domain named testking.com. The interns in
your department want to know what will be created when you MAC filtering are set
up.
Answer: B
QUESTION NO: 22
TestKing.com has employed you as a desktop support technician at TestKing.com.
The TestKing.com network consists of a single Active Directory domain named
testking.com. You are in the process of setting up a WAP and need to disable all
services that is broadcasted by default.
Answer: C
A. You will be able to encrypt data traveling across the wireless network.
B. You will be able to keep track of users physically logging in to the wired network.
C. You will be able to stop users from seeing the wireless network.
D. You will be able to make sure that only certain devices are allowed access the
network.
Answer: C
QUESTION NO: 24
You are the newly appointed desktop support technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. You receive a call from a user who wants to extract files; however, she
wants to stay clear of extracting the files from the Internet.
Answer: B
QUESTION NO: 25
Answer: C
QUESTION NO: 26
TestKing.com has employed you as a system administrator at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. A TestKing.com user named Kara Lang receives the subsequent
message:
The security log on this system is full.
Answer: B
QUESTION NO: 27
Answer: A
QUESTION NO: 1
You have the power outage problem in your area. Whenever, power outage happen,
your computer shuts down abruptly and then creates problems. You want to use a
device that can keep your computer running for some time in case of a power
failure. Which of the following device can you use to meet your objective?
QUESTION NO: 2
You want to know about the emergency cleanup procedures for Halogenated
Solvents. Which of the following options contain such information?
A. OSHA
B. MSDS
C. Product label
D. CRT
E. API
Answer: B
Explanation:
The Material Safety Data Sheet (MSDS) are the documents that are mostly available on
Internet and they contain information about chemical properties of the substance and the
information on emergency procedures as to what to do if an accident occurs.
QUESTION NO: 3
The inkjet printer cartridge that you have purchased several days back is giving
you some problem. To resolve the problem, you want to go through the MSDS of the
printer cartridge. From which of the following places can you obtain it?
A. In the store from where you have purchased your inkjet printer cartridge.
B. In the packaging of the printer cartridge.
C. You cannot legally obtain the MSDS of the printer cartridge.
D. At the website of the manufacturer of the printer cartridge.
Answer: D
Explanation:
QUESTION NO: 4
In order to provide a safe work environment, you want accident reporting to be
done on your company's website. Which of the following incidents should be
reported?
(Select all that apply.)
A. An accident
B. A near-accident
C. Dirty workplace
D. Water puddles on the office floor
E. Violence at workplace
Answer: A, B, D, E
Explanation:
Accidents, near-accidents, and Violence at workplace should always be reported. The
after puddles on the office floor may also cause accidents as people can slip and fall on
them. However, dirty workplace is not a safety issue and therefore nod not be reported.
QUESTION NO: 5
The humans need an electrostatic discharge of ________________ to feel a shock.
A. 300 volts
B. 3,000 volts
C. 30,000 volts
D. 300,000 volts
Answer: B
Explanation:
The humans need an electrostatic discharge of 3,000 volts to feel a shock. The charge
below 3,000 volts is below human sensation.
Answer: A, B, C
Explanation:
While working on the inner components of a computer such as motherboard and its
components, you should use Antistatic wrist straps (for safe grounding), Antistatic bags
(to keep various parts), and floor mats to reduce the risk of ESD. There are nothing called
antistatic hair nets and antistatic gloves.
QUESTION NO: 7
You want to implement OSHA regulations to ensure a safe work environment in
your office. Which of the following rules do you need to follow? (Select all that
apply.)
Answer: B, C, D
Explanation:
To implement OSHA regulations to ensure a safe work environment in your office, you
need to maintain tools and equipment, keep records of accidents, and display a safety
information poster in your office. Attending OSHA seminars is however, not important.
Answer: A
Explanation:
To dispose a Monitor, you should always take it to a computer recycling center because it
contains many harmful elements including lead. Throwing it away may cause
environmental problems and the broken monitor cannot be reused.
QUESTION NO: 9
You have shifted your work location to another floor of your office. You now need
to shift all the computer peripherals to the other room. Which of the following
options should you keep in mind while moving computer equipment? (Select all that
apply.)
Answer: C, D
Explanation:
While moving computer equipment from one place to another, make sure that you use
carts for heavy objects and the path that you are using for taking these object is free of
safety hazards otherwise you may fall and hurt yourself.
You should always lift equipments by bending knees and not the waist. Monitors should
be carried with the glass facing towards your body.
Answer: C
Explanation:
To dispose the AA alkaline batteries, you should take them to a recycling center because
they should always be recycled. Throwing them and flushing them can contaminate the
environment and burning them can explode them.
QUESTION NO: 11
You deal with wood and paper in your office premises. Which class of fire
extinguisher should you use?
A. Class A
B. Class B
C. Class C
D. Class D
E. Combination of Class ABC
Answer: A, E
Explanation:
For Wood and paper fires, you should class A fire extinguisher or a combination Class
ABC extinguisher.
QUESTION NO: 12
You want to purchase different types of screwdrivers for different needs. Which of
the following are the different types of screwdrivers? (Select all that apply.)
A. Flathead
Answer: A, B, C
Explanation:
The different types of are screwdrivers are flathead, Philips, Posidrive and Torx. Helix is
not a type of screwdriver. Instead it is Hex.
QUESTION NO: 13
Which of the following elements should you consider to create good safety plans for
your workplace? (Select all that apply.)
Answer: A, B
Explanation:
Good safety plans are created to ensure that the interests of the workers are protected and
cost of company is reduced. Periodic workplace inspections and a training program for
workers are good safety plans.
Retribution of employees or punishing employees who do not abide by safety rules
should not be done. Third-party auditing of safety programs is not necessary. However,
you can get them done if required.
QUESTION NO: 14
The MSDS contains information on ___________.
A. Boiling point
B. Handling and storage instructions
C. Personal protection instructions
D. Firefighting measures
E. All of the other alternatives apply
QUESTION NO: 15
As a responsible employee of a company, which of the following OSHA
requirements should be followed by you? (Select all that apply.)
Answer: B, D
Explanation:
As a responsible employee of a company, you should use all protective gear and
equipments and follow all employer-implemented health and safety rules so that a safe
work environment can be maintained.
Accidents must be reported to the employer, not OSHA. There are no rules requiring
safety training.
QUESTION NO: 16
Which of the following information should be documented when you change the
refresh rate of your monitor?
Answer: A
Explanation:
QUESTION NO: 17
Which of the following safety measures should you take to shift fifteen CRTs to the
other side of the building and get new LCDs from there?
A. Make use of back brace at your back while lifting and carrying the CRTs to another
location.
B. Make use of anti-static wrist straps to prevent ESD in the monitors.
C. Remove capacitors from the old monitors so that they can be used in new monitors
and then recycle the old monitors.
D. Request for the help of several technicians for lifting the CRT monitors and use a cart
for transporting them.
Answer: D
Explanation:
To shift fifteen CRTs to the other side of the building and get new LCDs from there, you
should request for the help of several technicians for lifting the CRT monitors and use a
cart for transporting them. While moving computer equipment from one place to another,
make sure that you use carts for heavy objects and the path that you are using for taking
these object is free of safety hazards otherwise you may fall and hurt yourself.
QUESTION NO: 18
You work as a technician at TestKing.com. The TestKing.com network consists of a
single Active Directory domain named testking.com. You are in the process of
identifying the best manner to stop the electrostatic discharge whilst working on a
notebook computer.
Answer: B
QUESTION NO: 19
You are the newly appointed desktop support technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. A TestKing.com user named Amy Walsh contacted the Help desk to
inquire about the devices that can have a dangerous electrical charge when it is
exposed.
A. You should inform her that the CRT monitor has a dangerous electrical charge.
B. You should inform her that the Laptop LCD screen has a dangerous electrical charge.
C. You should inform her that the Optical DVD-RW drive has a dangerous electrical
charge.
D. You should inform her that the USB mouse has a dangerous electrical charge.
Answer: A
QUESTION NO: 20
You are employed as the desktop support technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. There are both desktop and laptop workstations in operation at
TestKing.com. During the course of the day you receive a call from a user who
wants to log a complaint.
QUESTION NO: 21
You work as a technician at TestKing.com. The TestKing.com network consists of a
single Active Directory domain named testking.com. There are both desktop and
laptop workstations in operation at TestKing.com. You receive notification from
management to replace the current cables with one that will emit less toxic fumes in
the event of a fire.
Answer: C
QUESTION NO: 22
You are employed as a technician at TestKing.com. The TestKing.com network
consists of a single Active Directory domain named testking.com. During the course
of the day you receive an instruction from management to set up a test lab for ten
wired workstations as well as one switch that is in a star topology.
A. You should consider the amount of fans in the room to prevent overheating.
B. You should consider the electrical safety of users with the additional network cables.
C. You should consider placing the workstations in the correct position for air flow.
D. You should consider cable management in order to prevent trip hazards.
Answer: D
QUESTION NO: 1
You went with a problem to the Enterprise administrator of the company. The
administrator tried to explain the method to resolve the problem. Which of the
following ways would you choose to show the administrator that you are listening to
him?
Answer: D
Explanation:
To show the administrator that you are listening to him, you can perform all these
actions.
QUESTION NO: 2
When you went to your colleague's workstation to verify that the network
connection is working. You did not find her around. Then you noticed the user
name and password of the user is written on a sticky note at the bottom of the
keyboard. What should you do?
A. Log in to the user's computer, verify the network connection, and log out.
B. Log in to the user's computer, verify the network connection, and stay logged in when
you are finished.
C. Page the user.
D. Log in and change the user's password.
Answer: C
Explanation:
QUESTION NO: 3
Due to some reason, you will not be able to visit your customer's office to service his
problem even after promising him. Which of the following tasks should you do to
handle the situation?
A. The first thing that you do in the morning is to visit that customer.
B. Wait until after hours and then leave a message that you were there.
C. Call the customer and tell him about the situation.
D. Send him an e-mail informing him that you will be late.
Answer: C
Explanation:
If you will not be able to visit your customer's office to service his problem even after
promising him, you should call the customer and tell him about the situation. Although,
calling and sending an e-mail are quite same, but calling is an immediate means of
communication.
QUESTION NO: 4
When you visited a customer on his complaint about some problem with his
computer system, you were unable to understand what he is saying due to a thick
accent that he had. Which of the following tasks should you do to handle the
situation?
A. Don't pay any attention to him and start looking for obvious errors.
B. Call your supervisor and tell him about the situation.
C. Call another technician to handle the situation.
D. Apologize and find another user or manager who can help you translate.
Answer: D
Explanation:
QUESTION NO: 5
A customer became very angry and shoved you against a wall when after
troubleshooting his system for 4-5 hours you told him that his data is irretrievably
lost. Which of the following actions should you do to handle the situation??
Answer: C
Explanation:
In the situations like these you should try to calm the user down because physical abuse
should be avoided at all costs. You should then try to leave the premises of the user as
soon as possible and report the incident to your managers so that they may be aware of
what had happened.
QUESTION NO: 6
You visited a customer's house on his complaint to repair his computer. The
customer told you that technician who visited them earlier spent three hours on the
phone making personal calls. Which of the following actions should you take?
A. Nothing.
B. Inform your manager about the last technician.
C. Talk to the technician personally and recommend him not to repeat that again.
D. Ask the customer to prove the allegation.
Answer: B
Explanation:
QUESTION NO: 7
The most critical website of your company is down because of a failed server. You
fond the CEO of the company very tense and worried. What should you do?
Answer: D
Explanation:
In such situations you should always act with confidence. Ignoring, downplaying, or
joking is not a good way to handle such situations.
QUESTION NO: 8
A customer who was tired of being put on hold from one hold on queue to another
requested you to fix his problem as soon as possible. However, you were temporarily
filling in the on phone support. What should you do?
A. Tell customer that you will not be of much help because you are filling in temporarily.
B. Transfer his call to another technician.
C. Try to solve his problem as soon as possible without transferring his call anywhere
else.
D. Suggest the customer to call some other time when you are not there.
Answer: C
Explanation:
In such situation you must try to solve the customer's problem as soon as possible
without transferring his call anywhere else.
Answer: A, B, C
Explanation:
To sign off on the job, it is important that you inform the managers involved in this task
and leave a note for the user about your contact details so that he can contact you in case
of a problem. This would leave the user with a sense that his problem has been taken care
of.
QUESTION NO: 10
A user called up to register a complaint against the computer problem that she is
facing. However, the use of profanity for every other word is creating hindrance in
your understanding the problem. What should you do?
Answer: A
Explanation:
If profanity for every other word is creating hindrance in your understanding the
problem, you must request the user to refrain from using an offensive language.
Although, profanity shows the frustration of the user, it should be eliminated. However,
this is not always correct and can make the already upset customer even angrier. But the
customer is not always right, and she should be made to realize about the problem
keeping in mind that she is always a customer.
A. Inform all the users through a broadcast a message that the server will restart in few
minutes.
B. Reboot as the server quickly.
C. Ask the customer to reboot the server in the lunch time.
D. Ask the customer to reboot the server after office hours.
Answer: A
Explanation:
You should be courteous to inform all the users through a broadcast a message that the
server will restart in few minutes.
You should not reboot the server quickly without first informing the network users
because it may hinder their work. Also you should not leave the server reboot to the
customer because it is a part of your responsibility and a problem can occur in your
absence.
QUESTION NO: 12
As an IT support staff of your company, you have to abide by several ethics. Which
of the following IT ethic is also governed by the law?
A. Punctuality
B. Accountability
C. Privacy
D. Respect
Answer: C
Explanation:
The IT ethic that is also governed by the law is Privacy of the customers and the
company.
Answer: D
Explanation:
The complaint call should be closed when the customer is satisfied with the solution you
have given and the problem is resolved.
QUESTION NO: 14
At the customer's site after resolving the customer's problem, the customer insisted
to have your contact details so that she may get hold of you after hours if there is a
problem. What should you provide her?
Answer: D
Explanation:
If the customer insists on the contact details so that you can be traced after hours, you
must provide contact details as per the policy of your company. As a representative of
your company, you must always follow company policy.
QUESTION NO: 15
Which of the following options would you choose if while providing phone support
to a customer, she suddenly asks for your name?
Answer: B
Explanation:
The names are often used to ease the conversation. If you have been asked for your name
you should provide your first name and continue with the conversation.
QUESTION NO: 16
Which of the following actions would you take if you notice a network switch that is
likely to fail soon, while troubleshooting a server problem for a customer?
Answer: B
Explanation:
If you notice a network switch that is likely to fail soon while troubleshooting a server
problem for a customer, you must inform the customer about the erroneous network
switch. This is because the switch is still working and it is possible that that customer has
already ordered a replacement.
QUESTION NO: 17
On arriving at the customer's place to solve his desktop problem, you did not find
the customer around. What should you do?
Answer: A
QUESTION NO: 18
Your supervisor is explaining the solution of a complicated problem to you. Which
of the following is the best way to show your supervisor that you are listening to her
description?
A. Taking notes
B. Smiling
C. Blinking
D. Winking
E. None of the other alternatives apply
Answer: A
Explanation:
The best way to show your supervisor that you are listening to her description is by
taking notes. This way your supervisor will know that you are paying attention to the
details and attempting to fully comprehend them.
QUESTION NO: 19
When you arrived at the customer's office on their complaint, you were told by the
customer that they did not want to deal with you because they are used to dealing
with another technician, who is currently unavailable. What should you do?
A. Don't care about what they say and continue towards the equipment you have been
called to fix.
B. Leave the client's office immediately.
C. Tell the customer that the other technician is not as qualified as you are.
D. Call your manager and inform him of the situation.
Answer: D
Explanation:
QUESTION NO: 20
Which of the following actions should you take if while responding to a customer's
call, your co-worker keeps on insisting on telling you about his weekend stories?
A. Listen to the co-worker's stories after taking customer's permission to put him on hold.
B. Join the conversation with the co-worker and put the customer on hold just for a few
minutes.
C. Join the conversation with the co-worker after forwarding the customer to another
technician.
D. Politely ask the co-worker to talk later after taking customer's permission to put him
on hold.
Answer: D
Explanation:
In such a scenario it is important that you politely ask the co-worker to talk later after
taking customer's permission to put him on hold. This is because the customers are very
important for a company and putting them on hold for a long time or forwarding their call
to another technician would annoy the customer.
QUESTION NO: 21
A customer who was very worried because his computer was unable to boot and he
had to submit his research papers by the end of the day has approached you. Which
of the following responses would be an appropriate response for the customer?
A. You should blame user for downloading a Trojan recently that has caused the
problem. And tell him that the virus may have infected the OS or worked its way into the
MBR.
B. You should comfort user by telling him that you understand his concern, and will try
to solve his problem as soon as possible so that he can finish and submit his research
papers.
C. You should ask user that if the paper was so important then why did he not create a
backup copy of the papers on another computer so that he could finish his work in time.
Answer: B
Explanation:
The appropriate response for the customer in this situation will be to comfort user by
telling him that you understand his concern, and will try to solve his problem as soon as
possible so that he can finish and submit his research papers. Blaming him or giving him
an unpractical suggestion will make the user think that you don't understand the urgency
of his work and therefore not taking his problem seriously.
QUESTION NO: 22
You are employed as the senior desktop support technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. During the course of the day you receive a complaint stating that a file
server experienced an anticipated outage before office hours. The technician has a
strong suspicion that it could be a bad on-board NIC. Various users harass the
helpdesk personnel demanding how long the server will be down.
A. You should inform them that there is no way to determine how long the server will be
offline as hardware and software is not exact sciences.
B. You should inform them that there is an error with the NIC and that the server will be
operational by the following day.
C. You should inform them that the error was identified and technicians are working
around the clock to have the server up and running as soon as possible.
D. You should inform them that the server will be operational and they can have the rest
of the day off as the technicians fix the server.
Answer: C
QUESTION NO: 23
During the day a user logs a call to reset the printer server since they are unable to
print any documents. The user also informs you that there are a number of
documents in the queue when she looks in the printer in the control panel. You
detect that the possible reason for the error is a paper jam.
A. You should send a technician to fix the paper jam and supply the user with reference
material to examine preventative techniques in order to fix minor problems.
B. You should inform her that a technician is in the process of repairing the paper jam
and it will result in printer jobs piling up.
C. You should log the complaint and ask the user questions to determine if they know
what the possible error is.
D. You should inform her that her solution to the problem did not work and trained
personnel will take the matter further.
Answer: B
QUESTION NO: 24
You have been assigned to the TestKing.com help desk to aid all the TestKing.com
users who experience trouble with their workstations. There are both desktop and
laptop workstations in operation at TestKing.com. One of the users experiences a
few errors with her workstation and inquires how long it will take to resolve the
errors on the workstation.
A. You should consider giving the user a projected time for the repairs based on your
assessment.
B. You should inform the user to contact the helpdesk daily to determine whether the
system is operational.
C. You should enquire when the user wants the job to be completed.
D. You should inform the user that he or she will be contacted when the problem is
solved as other users are before her on the repair list.
QUESTION NO: 25
TestKing.com has employed you as a technician at TestKing.com. You receive an
instruction to fix a workstation for one of the clients. Upon arrival you find the
client very angry and agitated that it took three hours for a response.
A. You should explain to the client that there is problems with the call tracking system
and inform the client that the present service level agreement allows for a ten hour
response.
B. You should complete the task in an expedited manner and when you are done you
document the situation and inform your superior about the clients' behavior.
C. You should contact the dispatch team without delay and request to speak to a manager
to determine the breakdown in response time.
D. You should empathize with the client and focus on completing the task in an
expedited manner and when you are done you document the situation and inform your
superior that the client was not happy with the response time.
Answer: D
QUESTION NO: 26
TestKing.com has employed you as a technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. You are currently on a service call to a client when you receive a
personal call.
A. You should ask the client permission before answering the call.
B. You should ignore the call and call back after you done with the client.
C. You should answer the call and put the client on hold.
D. You should tell the client to call back later as you are experiencing problems with the
line.
QUESTION NO: 27
You have been assigned to the TestKing.com help desk to aid all the TestKing.com
users who experience trouble with their workstations. There are both desktop and
laptop workstations in operation at TestKing.com. A TestKing.com user named
Amy Walsh contacted the Help desk to report some problems and whilst explaining
the symptoms you already know what the problem is.
A. You should inform her that the solution is known and no other symptoms need to be
discussed.
B. You should wait until she is finished and refer her to a website in order to find the
resolution.
C. You should be polite and listen without interrupting her if it does not take too much
time.
D. You should ask her to repeat the symptoms numerous times to ensure that you have all
the facts.
Answer: C
QUESTION NO: 28
You work as a desktop support technician at TestKing.com. The TestKing.com
network consists of a single Active Directory domain named testking.com. A
TestKing.com user named Amy Walsh informs you regarding an update that
happened months ago that have no affiliation with the current problem she is
experiencing.
A. You should inform her that the update has nothing to do with the problems she is
experiencing and continue to implement a solution.
B. You should wait until the user is done with her statement and inform her how to
resolve the new issue.
C. You should inform her where the information of the update was released.
Answer: B
QUESTION NO: 29
You work as a technician at TestKing.com. The TestKing.com network consists of a
single Active Directory domain named testking.com. You are in the process of
resolving a wireless connectivity issue with a user's mobile computer when the
users' colleague interrupts the user whilst explaining the problem with issue that is
not related to the current problem.
A. You should inform the user that you will fix the problem if there are more problems
on the mobile computer.
B. You should inform the users' colleague to let the user finish their explanation and
listen carefully to what the user is saying.
C. You should inform the users' colleague to stop interrupting and inform him to go
away.
D. You should inform the user that you are able to solve his colleagues' problem but he
has to wait his turn.
Answer: B
QUESTION NO: 30
You are employed as the desktop support technician at TestKing.com. The
TestKing.com network consists of a single Active Directory domain named
testking.com. A TestKing.com user named Amy Walsh contacted the Help desk to
reporting that a program she used the previous day is missing. You need to identify
the appropriate questions to ask her to determine the extent of the problem.
A. You should ask her to check the Recycle Bin to see whether it was accidentally
deleted.
B. You should ask her whether they experienced a power outage the previous day.
Answer: A
QUESTION NO: 31
You have been assigned to the TestKing.com help desk to aid all the TestKing.com
users who experience trouble with their workstations. There are both desktop and
laptop workstations in operation at TestKing.com. A TestKing.com user named
Amy Walsh contacted the Help desk to report some problems and whilst explaining
the symptoms you already know what the problem is.
A. You should inform her that the solution is known and no other symptoms need to be
discussed.
B. You should wait until she is finished and refer her to a website in order to find the
resolution.
C. You should be polite and listen without interrupting her if it does not take too much
time.
D. You should ask her to repeat the symptoms numerous times to ensure that you have all
the facts.
Answer: C
QUESTION NO: 32
You are employed as a technician at TestKing.com. You are in the process of
repairing a printer problem. Upon completion the clients inquires what caused the
problem.
A. You should inform the client that the process of removal is so intricate that only
professional trained people should resolve it.
B. You should inform the client that moisture in the paper tray caused the paper jam.
C.
Answer: B
QUESTION NO: 33
You are employed as a technician at TestKing.com. The TestKing.com network
consists of a single Active Directory domain named testking.com. You receive an
instruction to release a mandatory update to all employees. This update will reboot
their client computers. To ensure productivity management wants the update to run
during the lunch break of all employees. Prior to releasing the update, you need to
determine the best way to inform all employees about managements plan.
Answer: D
QUESTION NO: 34
You work as a desktop support technician at TestKing.com. The TestKing.com
network consists of a single Active Directory domain named testking.com. A
TestKing.com user named Amy Walsh informs you regarding an update that
happened months ago that have no affiliation with the current problem she is
experiencing.
A. You should inform her that the update has nothing to do with the problems she is
experiencing and continue to implement a solution.
Answer: B
QUESTION NO: 35
You work as a technician at TestKing.com. The TestKing.com network consists of a
single Active Directory domain named testking.com. You are in the process of
resolving a wireless connectivity issue with a user's mobile computer when the
users' colleague interrupts the user whilst explaining the problem with issue that is
not related to the current problem.
A. You should inform the user that you will fix the problem if there are more problems
on the mobile computer.
B. You should inform the users' colleague to let the user finish their explanation and
listen carefully to what the user is saying.
C. You should inform the users' colleague to stop interrupting and inform him to go
away.
D. You should inform the user that you are able to solve his colleagues' problem but he
has to wait his turn.
Answer: B
QUESTION NO: 36
TestKing.com has employed you as a desktop support technician at TestKing.com.
The TestKing.com network consists of a single Active Directory domain named
testking.com. During the course of the day you receive a call from a user stating that
the helpdesk has not returned her call after she logged a complaint a week ago.
A. You should inform the user to be patient as her problem will be resolved soon.
Answer: D
QUESTION NO: 37
You work as a desktop support technician at TestKing.com. The TestKing.com
network consists of a single Active Directory domain named testking.com. You
receive a call from an angry user reporting that an error that occurred previously
has just surfaced again. The user is not pleased with any efforts to resolve the issue
and becomes more agitated with the attempts at resolution.
A. You should let the user continue without interrupting her until a response is requested
from you.
B. You should inform the user that the technician is trying to assist her.
C. You should inform the user that the technician is consulting his supervisor.
Thereafter you can put the user on hold.
D. You should inform the user that you are aware that the technicians are not completely
resolving certain issues and inform her that it will be resolved.
Answer: A
QUESTION NO: 38
You work as a technician at TestKing.com. The TestKing.com network consists of a
single Active Directory domain named testking.com. You are in the process of
explaining to users in your department what a call logging process is used for.
A. This process is used to choose the correct priority level for the issue.
B. This process is used to determine the common issues amongst numerous users.
C. This process is used to compose a record that will enable user authentication.
Answer: B, E
QUESTION NO: 39
You are the newly appointed technician at TestKing.com. The TestKing.com
network consists of a single Active Directory domain named testking.com. There are
both desktop and laptop workstations in operation at TestKing.com. TestKing.com
has recently developed a new policy that requires that all users sign a Standard
Operating Procedure. The signed procedure needs to be displayed on the
companies' bulletin boards throughout the organization. Employees signing and
adhering to the new policy is an example of?
Answer: B