Telephone: 630-696-7701 E-mail: ab614e98@westpost.net Highly educated, bilingual transportation engineer with management skills. Exper ienced multiple organizational coordinator and planner with an ability to adjust quickly to new situation and meeting deadline. Dependable, detail oriented lead er providing the highest quality service and customer satisfaction.
RELEVANT SKILLS AND ACCOMPLISHMENTS
* Extensive transportation education and broad range of experience in maritime a nd inland shipping industry. * Cooperated with representatives of port management, custom office, coast guard , ship's agencies, ship's captain and officers. Arranged pilotage, schedule tugs , mooring, loading/unloading operations and other services required for the ship and crew in an efficient and timely manner. * Daily cooperation with overseas agencies and ports to monitor, trace lost or m isdirected cargo and update customers with accurate status of shipment in transi t. Provide support and proactive responses to customer's needs and requests. * Experience in export documentation procedures: creating Bills of Lading, Manif est Corrector files, invoices and other documentation. Releasing BL's to shipper s, prepared Correction Letters for overseas authorities. * Preparation of "Statement of Act" document during time of vessel loading/unloa ding operations for services rendered in port - necessary for billing statements for steamship lines. * Received bookings, prepared quotes, provided information regarding transit tim es, routes, rates, export restrictions and necessary documentation to ensure com pliance with international transport regulations and laws. * Maintained and updated computer systems, other various files and reports neces sary to collect and store shipments information in order to provide detailed dat a for customers and management. * Efficient management and training skills. * Over 5 years experience as a team leader. * Coordination and supervision of a team of 4 people. * Achieved the highest quality score and customer satisfaction rate in company ( 4.8 out of 5) and reduction of warranty service by 15%. * Valuable negotiation, sales and customer service experience. * Identifying specific needs and finding solution to meet customer expectations with the highest quality standards and procedures. * Preparing estimates and sales presentations for customers. * Effective organizational and communication skills. * Managing team and improving quality without utilizing increases in resources.
EMPLOYMENT HISTORY
* Mediterranean Shipping Company (MSC) - Chicago, IL (05/2009 - Present).
Export Documentation Specialist / Export Booking Agent. * College Craft Enterprise - Wheaton, IL (06/2001 - 05/2009). Sale representative / District and team manager. * Keytrade AG - Szczecin/Poland (01/2001 - 04/2001). Ship's Agent. * Inland Shipping Company - Zegluga Szczecinska Ltd. - Szczecin/Poland (04-05/20 00). M/V Felix - Deckhand - Apprenticeship. * Masurian Shipping Ltd - Inland Shipping Company Gizycko/Poland (07-10-1995). M/V Odylia - Sailor/Deckhand - Apprenticeship. * Masurian Rescue Service - Water Rescue Station Okartowo/Poland (06-07-1994). M/V Perla - Deckhand - Apprenticeship. EDUCATION HISTORY * 2004 - 2006 BIR Training Center of Chicago. Certificate - Computerized Office Support Specialist. * 2003 - 2004 BIR Training Center of Chicago. Certificate - Business Communication. * 2001 - 2003 Technical University of Szczecin. Faculty: Maritime Technology. Diploma - Master of Science in field of Ocean Technology. * 2001 - 2002 The Upper Silesian School of Commerce, Katowice. Certificate - International Management Studies. * 1996 - 2001 Maritime University Szczecin. Faculty: Harbor and Fleet Management. Diploma - Bachelor of Science/ Qualified Engineer in field of Transport. * 1991 - 1996 Technical School of Inland Shipping - Kedzierzyn-Kozle. Diploma - Boatswain Certificate of Inland Transport.
INTEREST * Travel, water sports, books, motorcycle restoration.