WES SPAID

4008 West 103rd Street

Overland Park, Kansas 66207

HOME PHONE: 913-648-4069 MOBILE PHONE: 913-709-0425 E-MAIL:

ws1acb2b@westpost.net

SUMMARY OF QUALIFICATIONS:

Broad based experience in Program/Project Management, Business

Analysis, and Process Design. Extensive experience with design and
implementation of Order Entry, Order Management, Product Management,
Billing, Customer Care and many other business and operational
support systems. Heavily involved with complex merger and acquisition
activity for major corporations. Accustomed to working both
independently and in matrix managed environments on large
multi-million dollar projects. In depth experience with all phases of
Software Development Life Cycle (SDLC) processes, and very familiar
with a variety of structured project management methodologies.
Extensive involvement with requirements modeling, process
design/reengineering, methods & procedures creation, and change
management. Wide-ranging experience as liaison between internal
business and technical organizations, and external client and vendor
organizations. Exceptional written and oral communications skills,
and extremely well organized and detail oriented. Excellent history
of creating positive client relationships, and very competent
communicating with users, subject matter experts, and management at
ALL levels.

EXPERIENCE :

CONSULTING/CONTRACT PROJECTS OVERVIEW:

*
PROGRAM MANAGER/PROJECT MANAGER - CENTURYLINK (OVERLAND PARK, KS):
12/08 - 5/10
Responsible for Program Management related to selecting best of
breed business support systems, and the decommissioning over 600
legacy applications/systems resulting from the merger of two
nationally oriented telecommunications companies, providing products
and services to over eight million customers. Developed and
documented end-to-end program processes. Also served as Business
Governance Team and Change Control Board subject matter expert for
all decommissioning activities.
Also responsible for Project Management of merger related data
conversion, and support systems upgrades for the client's largest
market, serving approximately 1.5 million customers. Required an
in-depth understanding of products, pricing, and order entry/order
management processes employed by both merging companies. Also
required management of an extensive array of resources from internal
IT, Marketing, Billing, Customer Support and Testing organizations,
and external vendor/consulting companies.

*
SENIOR PROJECT MANAGER/PROCESS SPECIALIST - SPRINT (OVERLAND PARK,
KS): 9/06 - 10/08
Responsible for managing multiple simultaneous projects related to
converting Sprint's numerous legacy order processing, provisioning,
billing, and customer care systems to a single unified
multi-functional enterprise platform, (utilizing the Ensemble system
designed by Amdocs). Primarily responsible for complex, high profile
projects associated with Sprint's Alternate Sales Channel order
processing and customer care Web portal. Responsible for developing
and managing end-to-end SDLC processes, for all project teams, from
requirements gathering through release into production. Extensively
involved as the liaison between internal business and IT
organizations, and external client and vendor organizations. Also
responsible for creating process and M&P documentation, and mentoring
project teams.

CONSULTING/CONTRACT PROJECTS OVERVIEW (continued):

*
IT PROGRAM MANAGER/SENIOR BUSINESS ANALYST - SPRINT (OVERLAND PARK,
KS): 1/06 - 8/06
Shared Program Management responsibilities, and provided business
analysis support for Sprint's Voice over IP (VoIP) cable partner
program. The program involved 18 simultaneously running projects
utilized to implement a turnkey platform enabling cable companies to
enter the telecom market. The program improved existing functionality
while simultaneously transitioning all functionality previously
provided by Embarq to a Sprint core platform designed by MetaSolv
(the M6 system). The program initially encompassed 1,400 functional
requirements, and involved a very large number of subsequent change
requests. Responsibilities included tracking SDLC process milestones
for all 18 projects, managing change control for all projects and
representing the IT organization as a subject matter expert on the
Change Control Board, and tracking/analysis of all program
financials. Worked very closely with business and technical
organizations, and external vendors.

*
BUSINESS PROJECT MANAGER/SENIOR BUSINESS ANALYST - SPRINT (OVERLAND
PARK, KS): 1/05 - 1/06
Performed Project Management and Business Analysis tasks as needed
in a matrix managed environment supporting the merger between Sprint
and Nextel. Extensive involvement with all aspects of the SDLC
process. Also heavily involved with creating process and M&P
documentation. Heavily involved with merging product support, order
management, customer care and billing platforms. Very proficient with
Sprint project management tools and structured methodologies.

*
SR. PROCESS ENGINEERING SPECIALIST - AT&T NETWORKS DIVISION
(BEDMINSTER, NJ): 4/04 - 12/04
Analyzed and redesigned all network maintenance and network
management processes for AT&T's global backbone network. Converted in
excess of 300 processes to a common process methodology and logical
structure. Heavy emphasis placed on defining process metrics and
identifying process improvements. Project involved extensive
interaction with subject matter experts in Europe, Asia and North
America. Work encompassed creation of processes for AT&T product
implementation and work centers globally.

*
PROJECT MANAGER/SR. PROCESS SPECIALIST - BIRCH TELECOM, INC. (KANSAS
CITY, MO): 10/03 - 4/04
Responsible for developing and standardizing corporate methodologies
associated with SDLC processes and M&P creation. Also played a very
hands-on roll developing and implementing process documentation
related to new Business Support Systems and Network Operations
systems, and creating associated training materials and job aids.
Client's network and systems infrastructure were the result of a
merger between two telecom companies, and required all
processes/procedures to be redesign and documented. Also acted as
mentor for basic telecom and network design concepts for the Process
Specialist team.

*
SENIOR PROCESS PROJECT MANAGER - SPRINT INTERNATIONAL (OVERLAND
PARK, KS): 2/03 - 9/03
 Primarily responsible for supporting the SDLC team in the
development of functional requirements, designing and documenting
process flows and creating M&Ps for Order Entry, Order Management,
Service Delivery and Product Management for all International
products. Processes were designed around Siebel's _eCommunications_
CRM system, and deployed for use globally.

*
SENIOR BUSINESS ANALYST - O2 (AMSTERDAM, NETHERLANDS): 7/02 - 1/03
Redesigned Order Entry processes and procedures. Heavy emphasis
placed on optimization in the area of product catalogue utilization,
and internal fraud prevention controls. Implemented new processes and
procedures over multiple consumer and commercial sales channels across
Europe. Primary system utilized was the Amdocs _Clarify_ CRM package.

CONSULTING/CONTRACT PROJECTS OVERVIEW (continued):

*
PROJECT MANAGER/SENIOR BUSINESS ANALYST - VERISIGN, INC. (HERNDON,
VA): 2/02 - 7/02
Conducted extensive analysis of all current and planned product
offerings, price plans and bundling methodologies. Developed business
requirements and functional specifications for a globally oriented
eCommerce Order Management and Billing system. Produced RFPs for
billing system vendors, and took active part in vendor selection.

*
SENIOR BUSINESS ANALYST/TEAM LEAD - XO, INC. (SEATTLE, WA/DALLAS,
TX): 8/00 - 2/02
Team lead for end-to-end development and implementation of Order
Entry, Order Management and Product Management functionality, and
integration of the MetaSolv TBS order processing and provisioning
platform with existing Siebel CRM/order entry, and Saville billing
platforms. Customized master product catalog for use by 34 affiliate
organizations (involved formal MetaSolv training). Took active part
in RFP preparation, vendor selection and vendor management.

*
PROGRAM MANAGER - GLOBAL MESSAGING NETWORKS, LLC (OVERLAND PARK,
KS): 2/99 - 8/00
 Developed business case, created business requirements and
functional requirements, selected vendors, negotiated partner
alliances and deployed a proprietary two way wireless messaging
network between the United States and Europe. System utilized SMS and
Internet technology to perform protocol conversion of pager messages
originating in the United States, for seamless delivery to mobile
phones throughout Europe. Project frequently required negotiating
with, and presenting plans to executive management of multiple
companies in several countries.

*
PROJECT MANAGER/SENIOR BUSINESS ANALYST - OAN, INC. (EL SEGUNDO,
CA): 8/97 - 2/99
Implemented a multipurpose billing system for a national long
distance and wireless services reseller. System was implemented on
the IXplus platform developed by EDS.

*
SENIOR BUSINESS ANALYST - ACN CANADA, INC. (TORONTO, CANADA): 4/96 -
7/97
Implemented Order Entry, CARE, Billing, and Trouble Management
systems for Canada's largest long distance reseller, utilizing an
enterprise platform developed by Sign Systems. Primary liaison
between client and vendors during system development and rollout.

*
PROJECT MANAGER - MARCATEL INTERNATIONAL (MONTERREY, MEXICO): 2/95 -
3/96
Responsible for implementing a multifunctional Order Entry, Billing,
and Customer Support system (developed by EDS) for Mexico's largest
independent telephone company. Project was closely tied to major
network upgrades provided by Siemens. Also functioned as liaison
between Network Engineering and Business Operations groups in a
multilingual environment (Spanish, German, Portuguese, and English).

CORPORATE EXPERIENCE PRIOR TO CONSULTING:

*
MARKETING SUPPORT MANAGER - ILLUMINET (OVERLAND PARK, KS): 5/91 a"
2/95
 Responsible for creation and management of Contracts Administration,
Order Entry, Order Processing and Customer Care departments, and
implementation of associated support systems. Lead contract
negotiator for SS7 services sold to independent Telecom companies and
Regional Bell organizations. Reported to VP level, and worked closely
with Engineering and Marketing to define network products and special
customer arrangements.

*
BILLING SYSTEM REQUIREMENTS MANAGER - SPRINT (KANSAS CITY, MO):
12/88 a" 5/91
Managed a team of Requirements Analysts responsible for developing
all initial functional specifications for Sprint's new enterprise
wide billing system (IPS). Upon completion of project, transferred to
the Intermediary Marketing Group as National Reseller Accounts
Manager. Also worked with Marketing on product planning and future
product initiatives.
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