Pamalon A.

Roberts 2635 Bracston Road, Virginia Beach, VA 2345

6
pr1a7352@westpost.net * Cell (757) 348-8069

Profile
A seasoned professional with practical experience and a solid understanding of a
diverse range of information technology applications including: desktop support
, hardware installations, marketing, sales, team-building and executive-level ma
nagement support. A key person with demonstrated ability to lead, train, conduct
s studies, prepares reports, and advises on feasibility, cost effectiveness, and
regulatory conformance of long- and short-range strategic plans, proposals, spe
cial projects, and ongoing programs to achieve the organization's growth and pro
fitability objectives. Over 15+ years of experienced in field investigations, de
mographic studies, or other appropriate research to gather required information.
Consults with management or strategic planning committees to formulate strategi
c plans and directions, discuss overall intent of programs or projects, and dete
rmine broad guidelines for studies, utilizing knowledge of information technolog
y.
Professional Summary
* Seasoned IT professional with well rounded experience in Project Management, B
usiness Analysis and Business Development
* Current three years experience in healthcare operations including EMR with a s
trong IT focus
* Recently completed an eight month EPIC rollout
* Responsibilities impact the achievement of department objectives.
* Develop/Define, publish and execute project plans, work plans and schedules, b
udgets, and deliverable/responsibility matrices.
* Coordinate, facilitate and monitor project milestones and budgets for assigned
projects
.
Professional Background
TekSystems - Sentara HealthCare. Chesapeake, VA
February 2008 - Present
IT Business Development Consultant/Business Analyst/Project Management
* Provide business consulting to Sentara Healthcare eCare Physician Advisors and
Medical Group
* Responsible for the support and maintenance of user and environment administra
tion for eCare as well as several critical clinical applications. Provide daily
support for security related issues. Work closely with the implementation teams
(ambulatory and inpatient) on the continued implementation of EMR (Epic).
* Develop project plans, business work flows, use-case scenarios, test procedure
s, and meeting documentation guidelines Utilize existing automation tools to per
form quarterly audits in support of the KPMG annual audit.
* Used software development process (waterfall model); requirements, design, imp
lementation, verification, and maintenance when creating system for the Physicia
n Advisory Group and the Community project.
* Developed new system for processing physician reimbursements (Microsoft Access
) database based on business requirements to establish a system that will retain
all data related to project cost, reimbursement, budget tracking, future foreca
sts, query physician time allocations and etc
* Created user guide for managing physician reimbursement (Visio diagrams) outli
ning step by step process, and system user guide (Microsoft Word) with screen im
ages, developed an automated electronic monthly notice for participants (SalesFo
rce), developed a guide to submit reimbursement with a template (Microsoft Excel
), developed policy & procedure guidelines for back office support based on orga
nization audit and compliance and established guidelines. .
* Managed project budgets ($1.5M )eCare Physician Advisory Group, ($1.2M) eCorp
/Blackshirts
* Evaluate new technology and/or existing product capabilities or enhancements i
n a collaborative fashion with stakeholders to resolve business issues ex. CRM
for Community eCare project (Sales Force add-on Coda), included identify applica
tion met business requirements, test application, investigated company support t
o assist with developing future enhancements, evaluate product cost versus compe
titors, evaluated sustainability in the market past/present, facilitated purchas
e, and installed application on network.
* Managed multiple support mailboxes and handle day to day security issues for m
ultiple applications. This position requires participation in a 24-hour call rot
ation group.
* Trained and implemented physicians and practices for Epic software. Follow est
ablished standards for the training, implementation, compliance, and trouble-sho
oting of software.
* Developed documentation to describe physician advisory reimbursement process
* Assist with all phases of project implementation including scope definition, r
equirements definition and documentation, priority setting, validation of develo
pment efforts to ensure requirements are being met, testing, training and other
implementation activities. Develop project plans, business work flows, use-case
scenarios, test procedures, and education documentation. Collaborated and deliv
ered design process workflows (eCare Community Project - EMR) and identify devic
e integration opportunities
* Assisted the eCare Vice-President of Informatics with EMR (Epic) post go-live
schedules for medical students, and physician schedules, facilitating the detail
ed planning, task assignment,.
* Compliance analyst for eCare Medical Advisors, monitoring/reporting contractua
l and yearly hours, monitor contract status, fulfillment requirements, forecasti
ng/proposals for next cycle.
* Evaluates and communicates the resulting recommended solutions to maximize eff
iciency and productivity by exploiting technology (ex. SharePoint, and Wiki); Al
igns projects with strategic plans (EMR Implementation Goals) and prioritizes pr
ojects in conjunction with the senior management of the business unit and IT lea
dership in order to support, modify, and/or initiate their applications. Manage
s the RFP process and business case for new technologies (Financial Force).
* Utilized Project Management skills for Community project (EMR offerings to com
munity physicians) Hardware and Software deployments with a focus on expectation
mgmt (5+ years).
* Participated EpicView (EMR) roll-out to Sentara physicians and staff. Respons
ible for training practice staff on the application and retrieving current patie
nt information, imaging scan, office communication log, appointment setting, acc
essing results, patient notes, and etc. This project was schedule for 12 month t
ransition period (CareVision to Epic)

Northstar Clearview Technology.. Virginia Beach, VA January 2007 -

June 2007
Business Analyst
* Supported technical operations management team in daily operations
* Demonstrated ability to work collaboratively and contribute as a member of the
teams composed of business and technical staff.
* Demonstrated management experience with outlining the major issues with the cu
rrent travel system and developing alternative solutions
* Applied strict budget management skills, working with tight fund constraints
(Government funded program via Military)
* Works with senior management in development, documentation and implementation
of new features as well as maintenance and support of existing systems (user acc
ess, expense reporting, and timekeeping SLDCADA (Standard Labor Data Collection
and Distribution).
* Tracked and monitored department budget, reviewed costs associated with servic
e requests, implementation and upgrade requirements. Estimate technical teamwork
effort involved and assign to appropriate personnel.
* Acted as liaison between functional support, implementation personnel and othe
r technical IT staff members.
* Managed the implementation of new business software as it relates to departmen
t technical operations
* Planned and administered communication to other levels of management regarding
operations budget; lean six sigma, and mandatory training
Lockheed Martin Corporation. Newport News, VA October 2003 - Janua
ry 2007
Business Analyst
* Responsible for setting up "New" A&AF Program Headquarter office in Newport Ne
ws.
* Defined and managed business development. Develops cost/benefit analysis and/
or feasibility studies. Provided information for future bids purposes to manage
ment, including cost justification. Provided project management support for app
lication/technology enhancements.
* Developed and maintains project timelines, system specifications, and project
coordination. Collaborated with interior design coordinator, researching and pur
chasing security system, office equipment, phone system, leasing furniture, and
office supplies
* Responsible for implementing customer support processes for problem identifica
tion (program completion status for government customer), prioritization and res
olution. Provides daily and on call support to field programs for application r
elated issues.
* Identified and analyzed program needs, researched other resources (LM faciliti
es) for recommended resources and products, and provided recommendations to impr
ove end processes and cost savings.
* Performed systems analysis, design, integration, documentation and implementat
ion of applications that are administrative or business oriented
* Acts as liaison and provides oral and written communication between the custom
er base, software vendors, and other areas within the AAFP departments. Respons
ible for the communication of software issues, requirements, and enhancements.
Notifies customer base of scheduled and unscheduled network or application down
times.
* Compiled metrics and report change, volume, incidents and other change managem
ent related reports to upper level management IT support for field operations
* Introduced new technologies to management in the form of position papers, demo
nstrations, and other types of presentations
* Provided information to management by assembling and summarizing data, prepari
ng reports and making presentations of findings, analyses and recommendations
* Generated weekly highlight report, track compliance, ethics and diversity trai
ning.
* Purchased Card Administrator for 34 cardholders for internal / external purcha
ses of $50-100K.
* Development of metrics and other devices to monitor performance
McDonald's Corporation... Norfolk/Virginia December 1998 - October 2003
Technical Analyst
* Responsible for general application and business support, client interaction,
answering business questions, development of solutions that support the training
, learning and development needs of McDonald's restaurants as well as its corpor
ate departments., gathering and documenting business and technical requirements,
writing statements of work and change requests, creating and/or reviewing techn
ical documents, and becoming a subject matter expert on the applications being u
sed by our regional office.
* Developed an in-depth understanding of business drivers/needs, created solutio
ns, and worked closely with the team to implement solutions
* Assisted with project leadership in designing the approach for a project, esti
mating, planning, and setting technical direction.
* Managed and applied the restaurant system development methodology; contributed
to project deliverables including customer service, food cost, labor analysis,
financials, in-store marketing, restaurant safety measurements, security and saf
ety procedures and documentation.
* Generated schedules for managers and crew with a concentration on transactions
and labor targets
* Conducted detailed labor analysis to improve market profitability for each res
taurant
* Supervised nine administrators; Provided guidance for individuals with less e
xperience in the technical and/or project management support area; Planned and o
rganizing team work; Organized and monitored work assign by departments, Motivat
ed and aligned administrative staff based on expertise and ensured right skills
aligned w/ right positions.
* Researched the potential of emerging web technologies, provides examples of ne
w ways to use these technologies, and evaluates the feasibility of implementing
them on a broader scale
* Successfully managed and directed staff of nine administrative associates
* Content Manager for regional intranet web-site design implementation/execution
* Continuously verified the integrity of all site content to ensure the timeline
ss and accuracy of information
* Responsible for upgrade of potential enhancements and strategies on current te
chnology
* Troubleshot end user problems pertaining to hardware (desktop, laptops, and pr
inter), network connectivity, PBX, TC/IP, Octel voice messaging, scanners, plott
ers, palm pilots and electronic mail (Lotus Notes)
First Coastal Bank... Virginia Beach, VA January 1997 - December 1998
Loan Administrator
* Performs complex analysis of credit history, repayment history, present credit
score, other financial possessions needed to meet loan requirements for loan ap
proval process.
* Coordinates interdepartmental development, trouble-shoot system errors, and de
sktop training
* Assisted in the collection of data element requirements (Information managemen
t)
* Conducted financial and industry analyses to determine the viability of client
relationships
* Prepared underwriting memorandums and company annual reviews
* Monitor loan agreements for covenant compliance
* Developed and finalized effective power point presentations, databases (MS Acc
ess), and spreadsheets (MS Excel)
* Managed Real Estate and Commercial banking expenses/budget

Ciba Specialty Pigments... Newport, DE August 1987 - October 1996

Sr. Colorimetry Business Consultant
* Supervised laboratory systems
* Participated in the Project Management process; understands and applies the co
lor system computer color matching methodology; contributed to Pigments Division
project deliverables including the rollout/migration to enhance our sales team
with modern equipment and technology to establish current customer based and cap
ture future customer growth and product enhancement.
* Acted as the color specialist liaison during color evaluation analysis, defini
ng product strengths, weakness, color sustainment in weather conditions, applica
tion dependencies.
* Maintained and demonstrated an understanding of a broad range of technical bus
iness processes and related systems; provided strategic advice for processes and
solutions.
* Collaborated with business stakeholders, quality assurance, on ways to define
and document business requirements and with technical staff to develop solution
alternatives. Provide guidance to peers with less experience within the analyti
cal and/or project management area of job.
* Provided general customer and IT support for assigned business applications; m
anaged/supervised most complex colorimetry system problem logs; worked with bus
iness and technical staff to perform effective root-cause analysis and resolutio
n; leads implementation support activities; directs and participates in training
support activities such as documentation authoring and preparation, training pr
eparation and delivery or follow-up. Gathered, compiled, interpret and summariz
e technical system results and maintained color libraries/tables.
* Managed testing activities for maintenance and project assignments; provided g
uidance for testing strategies, scope and scenarios; reviewed and provided advic
e for testing-related estimates of effort, duration and resource utilization; pr
epared and reviewed test plans; identified product testing risks and contributed
to the overall management of technical service projects and risk plans; coordin
ated, managed and participates in complex pigment testing efforts.
* Responsible for design and production of color libraries, presentations, repor
ts, and brochures for prospective external clients
* Created ISO-9000 instructional procedure manuals for Technical Services.
* Used software development process (waterfall model); requirements, design, im
plementation, verification, and maintenance
* Trained peers, sales force, and Division President on the use of Colorimetry t
o achieve a better understanding of computer color matching procedures
* Setup color programs (CGREC) to enable total access for all technical service
members including Division Pigments President and Vice Presidents of company
* Researched and investigated, and purchase high technical equipment for Technic
al Service laboratory.

Education
10/2006 Phoenix University Information Technology Information Technology System
s
9/1999 Delaware Technical College
Information Technology (C++, SQL, MC Classes)
4/1995 Hue Davidson Color Technology Certification
6/1985 Empire Technical School Computer Programming Certification
Skills
Mainframe: HP-1000, HP-3000
Operating Systems: TC/IP LAN, Windows, Oracle
Programming: Basic, SQL, RPGII , UNIX, Basic
Software: MS Office, MS Access, Acrobat Reader, Adobe Dreamweaver, Harvard Grap
hics, Lotus 123, Lotus Notes, MS Excel, MS Exchange, MS Outlook,, MS Windows 98,
MS Windows XP, MS Word, MS PowerPoint, MS Works, Reflex, Word Perfect, FrontPag
e, SAP, Peachtree, Tandem, Winspoc, Remedy, Adobe Photoshop, Print Shop, SharePo
int, SalesForce
In-house Systems: Defense Travel System, Navigant Travel, CGREC, Epic, IDX, Sha
rePoint, Salesforce, Wiki, CareVision, eCare, Financial Force, Coda2go, Cognos