Rabindra K.

Shrestha
1988 Brewster St. # 202, St Paul, MN 55108
Phone: (214) 226-9460
rs67982a@westpost.net

PROFESSIONAL OBJECTIVE
Seeking an entry level Accountant Position that offers opportunity to develop my
skills and experiences to become a Professional Accountant.
EDUCATION
Graduated in Business Studies (MBA- April '09)
University of Dallas, Irving, TX (April 2009)
WORK EXPERIENCE
Verizon Southwest, Dallas, Texas (Aug 2007- May 2010)
Position: Fiber Customer Support Analyst
* Provide customers with service activation support for Data service PC configur
ation, home router configuration, and/or email/internet applications.
* Provide customers with service activation support for Video service set-top bo
x configuration.
* Assist in networking topologies for customers in the business and residential
services
* Issue customer initiated service order corrections and changes.
* Issue maintenance initiated change orders
* Create trouble reports.
* Perform analysis and isolation of trouble conditions.
* Sorting troubles into Voice Network, Data Network, Video Network and Outside P
lant categories and provide trouble resolution and closeout.
* Affiliate ISP Support.
* Operate a PC/data terminal to maintain status of service orders and trouble re
ports in various FTTP operations databases.
* Dispatching trouble reports and service orders to appropriate outside installa
tion and repair forces and receiving close out information from those groups.
* Negotiating dates, times and access arrangements associated with resolving cus
tomer service order fallout and trouble report.
* Working with various desktop and online applications.
* Helping customer downloading various Verizon provided software.
Telvista Inc., Dallas, Texas (July 2006-, August 2007)
Position: Technical Support Agent (FIOS)
* Answers incoming inquiries, responds to customer questions and solves problems
according to standardized procedures while maintaining a courteous manner.
* Asks effective questions and gathers information to determine source of proble
ms and customer needs.
* Logs on/off customer care system and accesses account files.
* Enters alpha and numeric data via computer keyboard into an automated system a
ccurately.
* Accurately captures all customer and issue related information in the proper d
atabase.
* Leads customers through documented process of fixing their client specific equ
ipment and application problems.
* Uses product information, multiple client tools, client specific reference mat
erials, scripting, general technical knowledge, and customer service skills and
problem solving skills to diagnose and solve customer problems.
* Stays current with latest technology changes.
Cedar Hill FINA, Cedar Hill, Texas (Nov 2005 - July 2006)
Position: Asst. Store Manager/ Cashier
* Manage total store level operations, including staff hiring, training, evaluat
ion and work schedules.
* Handle budget planning and tracking, accounting and payroll.
* Coordinate inventory control, receiving; merchandising, and store maintenance.
* Direct loss prevention initiatives, successfully stopped gas theft at night.
* Managed all aspects of merchandising, window displays, and stocking,
* Ensured excellence in customer service and resolved all problems at the store
level.
TXSONYA INC. (DBA Metro Cost Plus), Dallas, TX (August 2003-Oct 2005)
Position: Associate, Accounting & Sales
* Managed allocation of invoices and categorized transactions
* Audited procurement documents and bills for correctness.
* Ready regular entries and sent the financial transactions.
* Acquiescent entries and the inner ledgers to financial system reports.
* Accountable for all essential accounting functions.
LG Electronics, Nepal (January 2000-August 2002)
Position: Executive, Sales & Marketing
* Managed sales and marketing of LG brand televisions
* Expanded distribution centers to different cities in central Nepal
* Market research and work with top management for growth strategies
* Role in product development or a new product launch.
* Handling any objections.
* Role in sales-training program to improve the performance.
* Leading any contract negotiations that resulted in a positive business deal.
* Any negotiation with vendors or suppliers for monetary profit.
* Served any committees or boards or participation in special projects.
* Motivated staff to exceed established sales goals and objectives by developing
effective sales incentives.
* Gave final approval on all sales, trade-ins, financing and credit arrangements
.
* Gained knowledge about the TV assembly with parts from LG Korea.

ACCOUNTING SKILLS
* GAAP
* Book-keeping
* Account Reconciliations
* Trial Balance
* Adjustments
* Financial Statements
* Individual Tax Preparation
ADDITIONAL SKILLS
* Computer: Advanced features of MS Excel, Microsoft Word, PowerPoint, Outlook,
SAS (Data Analysis and Statistical Software), C++, Java, and Troubleshooting App
lications.
* Language : English, Nepali, Newari, Hindi, Spanish
* Learning: Quick learner and adaptive to new circumstances
VOLUNTEERING ACTIVITIES
* Member of Everest Dallas Lions Club (2007-09)
* Elected executive member of Nepali Society of Texas (2005-07)
* Family Resource Center, Oklahoma State University (2002-03)
PROFESSIONAL CONFERENCES
* Coordinator of LG Conference, Fulbari Resort, Pokhara, Nepal (March 2001)
* Team leader of Nepalese dealers for LG electronics at LG Conference, Bangkok,
Thailand (March 2002)
HONOR:
* Superstar of the month, Verizon Southwest (August 2008)
* Appreciation for theft prevention of a convenient store, Metro Cost Plus (2005
)
REFERENCE:
* Billy J. Hamilton, Supervisor-DFSC, Verizon Southwest, Dallas, TX Office: 972-
791-5359 Cell: 214-437-8971 email: billy.j.hamilton@verizon.com.
* Dr. Stanley Kroder, MBA Accounting Capstone Class Professor (Spring 2009), Uni
versity of Dallas, TX Office: 972-721-5171 email: skroder@gsm.udallas.edu
* Bud Swinnea, Supervisor, Telvista Inc, Dallas, TX Office: 972-919-5600 email:
bud_swinnea@telvista.com.
* Akber Sukhyani, Owner, Cedar Hill Fina, Cedar Hill, TX, Cell: 469-733-3245 ema
il: akbersukhyani@yahoo.com.
* Prakash Thapaliya, Manager, Dallas TX Cell: 214-596-8051 email: prakash52@hotm
ail.com.
* http://www.facebook.com/rabins1 ( Social Network)