LILLIAN PHILLIPS

T: (214) 374-2672 / M: (214) 893-6145 ?

CONSULTANT: ORGANIZATIONAL DEVELOPMENT & TRAINING
Strategic Planning/Leadership/High-Tech/Marketing Initiatives/Results
Accomplished organizational-development professional with extensive OD consultin
g and facilitation experience overseeing system-wide project leadership interven
tions supporting strategic planning & execution, organization design & restructu
ring, learning & development, training & diversity, employee/customer satisfacti
on surveys, pulse surveys, action planning initiatives, change management, workf
orce planning, talent management, strategic marketing and action research. Detai
led-oriented achiever with strong business background and experience in consulti
ng, project management, business communication, recruiting, supervising and moti
vating staff to exceed targeted goals. Focused, resourceful multitasker who has
designed, developed, and delivered numerous, successful organizational and marke
ting initiatives that incorporated business strategies that leveraged human capi
tal to promote positive change across organizations. Top-performer, respected le
ader, and valued contributor to executive management teams. Core Leadership Comp
etencies:
Organizational & Workforce Planning
Talent & Performance Management
Career Development & Diversity Programs
Facilitation & Coaching
HR Best Practices & Benchmarking
Managing Key Relationships
Training, Learning, & Development
Strategic Planning & Execution
Facilitating Organizational Change
Program / Project Coordination
Developing Goals/Mission
Communications/Internal & External
HR Generalist
HR Recruiter
Project Manager
PROFESSIONAL EXPERIENCE
ELBP ENTERPRISES, LLC - Dallas, TX
2002 - Present
HR consulting firm.
OD & HR Consultant
Provide OD consulting and facilitation skills in support of key OD change manage
ment projects and HR consulting support for various small businesses, government
customers, and Fortune 500 corporations. Collaborate with all key stakeholders
to define and align project goals, statements of work, project scopes, bids, and
budgets to define desired organizational goals and outcomes in order to develop
and deliver an integrated learning infrastructure that supports learning, talen
t management and organizational effectiveness. Oversee assessments, focus groups
, instructional / curriculum design and analysis, requirements gathering process
es, and the evaluation and recommendation of viable solutions to improve busines
s effectiveness and engage employees.
Selected Highlights and Accomplishments
* Spearheaded several OD/HR projects to develop and implement programs in bench
marking, employee recognition / 360 feedback, and peer coaching across multi-cu
ltural, geographically dispersed client teams.
 * Managed numerous multi-functional, multi-industry projects supporting organiz
ational design, change management, workforce planning, strategic development, em
ployee engagement and HR functions for customer organizations.
* Improved employee satisfaction surveys by as much as 50% by coaching managers
on how to develop and implement effective strategic business and marketing plan
s with focus on maximum ROI.
* Directed all aspects of market research projects for clients from developing
scorecards and assessing performance to evaluating P&L impacts on marketing mixe
s using advanced statistical techniques.
* Leveraged six sigma project management methodologies to devise and execute HR
best practices and benchmarks / metrics vital to maximizing quality and perform
ance across client operations.
Most Recent Projects: (March 2009 - present)
Client: Capital One - Supported HR and senior leaders/executives across regions
in driving executing strategic marketing, learning and development, talent manag
ement and training. Partnered with key leaders in developing the People Scorecar
d to improve Visible Leadership with objectives: 1) create line-of-sight between
strategy and daily execution, 2) Model "leadership" - cascade and reinforce beh
avior expectations, 3) associate engagement ownership mentality initiatives, 4)
leverage leadership events, communications development for success. Designed Pha
se I of a mentoring program for 25 senior managers.
Client: Grace Presbyterian Village - Supported change management merger interven
tion. Designed and implemented leadership development competency models for tale
nt and performance management and leadership skills for 20 supervisors in suppor
t of the organization's long-term strategy. Created self-paced web-based trainin
g modules for beginning to advanced supervisory skills.
SWBC Mortgage - Partnered with key stakeholders in the design of a web-based new
annual performance system. Counseled and coached senior leaders, supervisors an
d focus groups on how to develop a shared vision, how to mobilize commitment, ho
w to communicate about change and how to manage change effectively. The system w
as rolled out successfully on schedule & budget.
NORTEL NETWORKS - Richardson / Dallas, TX
1997 - 2001 & 2007 - 2009
Global telecommunications company with annual sales exceeding $4 billion.
Global Effectiveness Manager (2007 - 2009)
Business Partner Global Effectiveness Manager with dedicated responsibilities fo
r developing and executing organizational development and learning and talent de
velopment strategies in support of company's marketing goals. Supervised and tra
ined 15 "high potential" indirect reports for leadership development positions.
Tracked and managed a $1.1 million global marketing budget. Oversaw processes, p
rocedures, and training requirements for a global marketing organization. Establ
ished dashboard metrics to measure revenue performance against benchmarks. Colla
borated with Kellogg University for the development of an Executive Training Pro
gram for 25 executives.
Selected Highlights and Accomplishments
* Formulated all phases of the strategic plan for the development and implement
ation of a learning organization for continuous professional development of a gl
obal marketing organization.
* Improved sales performance by developing and leading a world-class global lea
rning organization to support the strategic deployment, alignment, and professio
nal development of 600+ marketing employees worldwide.
* Change management project converting 200 job descriptions/categories to 19 un
ique marketing job descriptions to match industry benchmarked jobs (assessments,
exemplar focus groups, marketing exchange sessions, learning & development curr
iculum, executive advisory council, communication plan and deploy pilot training
).
 * Partnered with HR, Knowledge Services, Marketing Communications and Media Rel
ations to identify and close gaps in skill sets and training requirements for a
large international team of marketing professionals.
* Defined and aligned strategies to promote training and development for market
ing professionals, resulting in achieving 2008 learning investment goal of $1,10
0 per marketing employee, five times higher compared to 2007 goals.
* Increased knowledge base for all marketing employees by creating and deliveri
ng training curriculum covering various topics that included Social Networking,
Brand Awareness, Public Relations, Marketing Analysis, etc.
* Leveraged a $500,000 investment increase in training & development to deliver
a 65% improvement in employee SAT scores.
* Successfully screened, recruited and selected 15 "high potential" MBA graduat
es for a two year leadership rotation program.
* Project Manager leading all activities to establish New Graduate Leadership P
rogram (established executive advisory council, established relationships with u
niversities, determined specific rotations, designed curriculum, budget, and men
tors/buddies).
* Led action planning projects collaborating with major universities and indust
ry experts to develop dashboard metrics to maintain and improve profit ratio bet
ween 55% to 65% throughout the year
* Successfully designed and deployed an employee communication website to provi
de marketing fact sheets, scripts, press releases, briefings, marketing value pr
opositions, and marketing materials for global marketing team.
* Boosted ROI by 25% by establishing a virtual metrics team to track and measur
e global marketing performance.
PREVIOUS PROFESSIONAL EXPERIENCE
Senior Channel Manager / Training, Database & Marketing Manager - Nortel Network
s (1997 - 2001)
Supplier Diversity & Marketing Manager - TXU Energy (2001 - 2002)
HR & Training Consultant - Bottomline Training (1993 - 2000)
MIS Analyst/HR Generalist/Recruiter/Payroll/IT Training Coordinator - ARCO Explo
ration & Technology (1977 - 1993)
EDUCATION
UNIVERSITY OF PHOENIX - Phoenix, AZ - Masters in Human Resources Management
UNIVERSITY OF PHOENIX - Phoenix, AZ - Masters in Business Administration, Emphas
is in Marketing
DALLAS BAPTIST UNIVERSITY - Dallas, TX - Bachelor in Business Administration
Certification: SPHR Candidate (12/10)
Certification: Organization Development, Institute of Organization Development,
Coral Spring, FL (8/10)
Certificate: The SHRM Learning System, University of Dallas, Dallas, Texas (11/0
9)
Certificate: Executive Graduate Masters Marketing Program, Southern Methodist Un
iversity, Dallas, TX
PROFESSIONAL AFFILIATIONS
Society of Human Resources Management (SHRM), Organizational Development Network
, Dallas Human Resources, American Society of Training and Development (ASTD), P
roject Management Institute (PMI), American Management Association.