DENNIS TALMAGE

(c) 832.474.8006 dt674fdc@westpost.net

CUSTOMER SERVICE / TECHNICAL SUPPORT PROFESSIONAL

SUMMARY
Results oriented, quality driven management professional with extensive experien
ce directing multi-disciplined groups to provide world class customer support, f
ield service, repair, spare parts, warehouse, and distribution of high-tech conf
igurable products from multi site locations. My forte is leading diverse multi-
cultural groups to increase revenue by delivering profitable products and timely
technical services. Proven ability to mentor team building, define processes an
d procedures, and reduce cost and lead time by utilizing lean process changes in
the oil/gas exploration, ultraviolet lighting, and food-processing industries.
Functional management experience in:
Customer service operations Field service operations Supply chain management
Global distribution/logistics Contract negotiations Lean/ISO

PROFESSIONAL EXPERIENCE
LINCOLN FINANCIAL ADVISORS, Houston, TX
9/2009 - Present
Planner Research Assistant
Back office client account support for Financial Planners.
Analysis of account performance, allocation mix, and rates of return for qualifi
ed, non-qualified investment accounts, annuities, 529 plans, and life insurance
vehicles.
Prepared paperwork associated with new account openings, changes of allocation m
ix, periodic and one time distributions, deposits of incoming funds.

ION GEOPHYSICAL CORP, LISD Division, Stafford, TX

7/2004-11/2008
Commissioning/Repair Manager (1/2007-11/2008)
Managed activities and defined priorities of commissioning department to test an
d install pre-ship configuration software into central recording systems, ground
equipment, and accessory parts. Directed global muti-site service and parts war
ehouse centers to provide spare, repair, and warranty replacement parts for all
LISD product lines.
Increased annual repair revenue to $700,000+, more than 6 fold over 4 year perio
d
P/L accountabilities for remote site (Russia, India, and China) distribution inv
entory totaling $8MM+ for spares revenue and repair/warranty support.
Customer Service Manager (7/2004-1/2007)
Managed all aspects of after-sales parts and service delivery (quotes, stocking,
sales, order entry, shipment), setup and expanded repair/service operations in
China, Russia, and India, and provided global warranty parts support for all LIS
D product lines based on contract requirements and standard company policy.
Led creation/startup of new legal entities in Russia and Idia to implement in-co
untry service center operations. Defined/provided specialized equipment, initial
inventory stocking levels and day to day operating processes and reporting proc
edures. Reviewed and approved local hires for field assignments.
Reorganized Stafford repair group following outsourcing of internal manufacturin
g function to retain in-house capability.
Defined and implemented warranty order process to provide service, replacement p
arts/repairs in a timely fashion and coordinate tracking of warranty expenses wi
th accounting.
ULTRAVIOLET SYSTEMS INC., Houston, TX
Operations Manager
11/2002-11/2003
Managed day-to-day sales, engineering, manufacturing, procurement, inventory, an
d accounting operations for a $2MM privately held, custom design and manufacturi
ng company providing Ultraviolet (UV) lighting products for curing of wood and m
etal coatings as well as air, water and surface disinfectant applications.
Coordinated the integration of engineering and manufacturing product documentati
on into a centralized format to make the transition from design to assembly more
efficient.
Initiated frequent customer and vendor contact for sales capture, equipment desi
gn and delivery, and problem resolution issues to improve customer satisfaction.
SATAKE USA (formerly ESM International Inc.), Houston, TX
11/1990-7/2002
Vice President- Manufacturing (9/1994-7/2002)
Directed assembly, planning, inventory, final test and field service functions i
n the manufacture of automated optical inspection equipment for the food process
ing industry totaling $35 MM annual sales revenue to a global customer base. Ma
naged high volume manufacturing activities and schedules with engineering, QA, a
nd marketing to insure profitable on time delivery and after-sales service.
Prepared and monitored multi-department budgets totaling $1.5 MM to establish ma
nufacturing overhead rates, expenses and gross margin projections.
Implemented and chaired Marketing Forecast Reviews to link the Assembly Build Pl
an and MPS to the latest sales forecast that increased inventory turns by 50% an
d decreased lead times by 20%.
Directed multi-department project team to convert company-wide, multi-site busin
ess enterprise software to Syteline.
ESM INTERNATIONAL INC., Houston, TX (prior to acquisition by SATAKE USA)
Director of Operations (11/1990-9/1994)
Directed engineering and manufacturing functions, consisting of 55 people. Provi
ded new product launch, technical service training, and sales support through cu
stomer and trade show presentations and seminars.
Opened new territory sales into China, Korea and Thailand by extensive travel, t
echnical support, and negotiation of new business relationships.
Increased manufacturing capacity 40% by implementing outsourcing to outside cont
ract companies for PCB and wire harnesses assemblies in combination with staff e
xpansion in the Assembly, Warehouse and Planning departments.

EDUCATION / LICENSES
Texas General Insurance Lines Life, Accident, Health.
Postgraduate courses in MSE -Electrical Engineering and Master of Management at
University of Michigan.
B.S.E. - Electrical Engineering, University of Michigan.