LOUIS DEGLOMINI

545 Wynnewood Road ( Pelham, New York 10803 ( (914) 738-5580 (

FRONT DESK MANAGER
Knowledgeable and experienced professional with demonstrated expertise directing
hotel operations, property management, assisting front desk staff with both che
ck in/out and all guest related issues, coordinating administrative policies and
procedures, and providing superior customer service to all guests. Leveraged co
mprehensive understanding of hotel guest and property safety.
PROFESSIONAL EXPERIENCE
Front Desk Coordinator 5/27/08-Present
The Delamar Greenwich Harbor Hotel
Greenwich, CT.
* Assisted the front desk staff with all guest related issues
* Investigated and resolved guest complaints to customer's satisfaction
* Ensure all necessary PMS reports and forms are completed daily
* Prepare and organize daily housekeeping reports, and relay important informat
ion to head housekeeper
* Review current dailies expected arrivals and departures, Relay all pertinent
information to Guest service agents
* Assist in new-hire on-going training for Front desk, Bell Staff, Concierge st
aff, Mini bar staff
* Assisted Bell staff with guest related issues
* Order all front desk office supplies and forms, and weekly inventory of suppl
ies
* Maintained and set up client information files
* Managed Concierge floor and concierge staff
* Assisted reservations department with in coming reservations and processing o
n line reservations
* Knowledge of emergency alarm systems, and emergency procedures
* Managed Mini bar inventory and accuracy of billing
Front Desk Manager 10/07-2/2008
Royal Regency Hotel, Yonkers, NY.
Experienced Front Desk Manager with demonstrated expertise providing superior c
ustomer service and resolving all issues to ensure guest satisfaction, directing
business operations and coordinating administrative procedures. Leveraged compr
ehensive understanding of guest and property safety. Exceptional organizational
and communication skills, leadership strength, and technical computer proficienc
y. Core competencies include:
* Oversaw the day to day operations of the hotel property, including negotiatin
g pricing on hotel rooms and meeting facilities.
* Coordinated all hotel accounting procedures, daily receipts reconciliation, a
udit reports, and all other hotel bookkeeping functions
* Achieved financial objectives including rent collection, Accounts receivables
and payroll administration for staff of 20 employees
* Meet or exceeded sales goals for group bookings and corporate accounts
* Maintained and set up clients information files
* Managed pricing and rooms inventory, as well as investigate competition prici
ng structure to maximize room revenue
* Maintained property by investigating and resolving guest complaints; enforcin
g rules of occupancy.
* Managed work schedule of Front Desk Agents
* Developed relationships with new and existing vendors including negotiated ve
ndor contracts
* Processed and reconciled payment transactions for both cash and credit card p
ayments
* Oversaw reservations and group reservations into PMS, and ensure all forms an
d reports are completed.
* Managed online reservation system to improve customer service operations
* Prepared correspondence to customer's to ensure customer satisfaction in reso
lved issues
* Developed positive relationships with new and existing customers and vendors
FRONT DESK MANAGER, 9/84 - 7/07
Stamford Motor Lodge, Stamford, CT
Directed all facets of hotel operations with detailed responsibilities including
specialized training and supervision of hotel departments and front desk staff,
payroll administration. Provided exceptional customer service to ensure complai
nts are resolved and expectations are met. Administered assistance to support ho
tel employees. Coordinated policy development to improve operational efficiency,
maintain and organize hotel and personnel paperwork, and operate desk equipment
, credit card machines, and professional computer software systems.
* Assisted the front desk staff with all guest related issues
* Investigated and resolved guest complaints to customer's satisfaction
* Streamlined customer service procedures, initiating new Internet reservations
and check-in process
* Review current departures and arrivals, and block rooms according to guest ne
eds