CAREER OBJECTIVE

A position with a company where broad management skills and computer knowledge c
an be fully utilized.
SUMMARY OF SKILLS
5 years of experience working in technical support services, sales, marketing an
d account management. Successful in establishing and managing new business devel
opment and providing the necessary technical and follow-through support required
to achieve sufficient customer satisfaction. Strengths in securing new business
, implementing new products and remaining available to support IT services.
EDUCATION
A.A., Information Systems Management
Keiser University, Tampa Fl
Present
A.A., Business Studies - 2004
Sir Arthur Lewis Community College, Castries St Lucia
RELEVANT EXPERIENCE
Assistant Network Manager - 2010 to Present
Clear Signal Communications, Tampa Fl
Assist management with designing, installing, configuring, managing, capacity pl
anning, and assist clients with communications network technology issues.
* Assist in specialized technical projects, monitoring progress, controlling cos
ts, supervising contractors, and providing status reports.
* Help Manage file systems, storage devices, network servers and workstations.
* Assists in troubleshooting and resolution of any network problems.
Teller - 2007 to 2009
First National Bank, Castries St.Lucia
Maintained proper cash limits, cashed checks, accepted deposits, and issued cash
iers checks, money orders, traveler's checks, cash advances, and funds.
* Provided high level of customer service for all banking transactions
* Researched and resolved account discrepancies.
* Consistently produced results beyond expectations of supervisors.
CSR - 2005 to 2007

Digicel Telecommunications, Castries St. Lucia

Provided superior customer service and work quality while demonstrating attentio
n to detail, flexibility and innovation in resolving clients questions and conce
rns in a timely manner.
* Successfully pacified hostile callers and negotiated a mutually agreeable solu
tion by patiently providing alternatives to reconcile the customers needs.
* Built a rapport with customers and proposed different products and services ba
sed on their account history and company objectives.
* Committed to the assistance and support of others while maintaining a cheerful
and helpful attitude.
Junior Technician - 2003 to 2005
Cable and Wireless Communications, Castries St.Lucia
Evaluated internet communication problems and breakdowns and figured out the bes
t way to repair them while following communication regulations set by governing
bodies.
* Performed troubleshooting, maintained, repaired and serviced communications eq
uipment.
* Produce a monthly Capacity report, highlighting any areas of concern before th
ey start impacting customers.
TECHNICAL EXPERTISE
* MS Office XP (All Products)
* Windows Vista, XP, 7
* Typing 50 WPM / Data Entry
* Basic Software/Hardware Troubleshooting
* Computer/Network Security