Chenell Ellis

606 66th Avenue 2nd Floor Philadelphia Pa 19126

ce5fd158@westpost.net
267-262-0167
OBJECTIVE
A customer service position in an organization seeking a professional with exper
ience in a fast pace office environment, excellent communication skills, and the
ability to multitask while maintaining customer focus.
SUMMARY OF QUALIFICATIONS
Highly motivated administrative professional with 3 years of experience in a hig
h volume Customer call center and processing center in a healthcare industry. So
lid knowledge of benefit verification and authorizations, ICD9 codes, EOB's, thi
rd party payors, managed care, private pay and HIPPA regulations. Proficient in
Windows-based applications and MS office including Excel, Word and Outlook usin
g multiple platforms. Energetic self starter that demonstrates initiative and fl
exibility in a fast paced environment.
RELEVANT EXPERIENCE
CardioNet Inc, Conshohocken, Pa 2007- Present
Senior Customer Care Specialist
Serves as the central point of contact for practices and Account Executives as w
ell as overall responsibility of assigned market activities, while maintaining t
he highest levels of service by addressing the needs of the customer base. Respo
nsibilities include:
* Primary Interface with account Executives and practice management staff to rec
eive, analyze and resolve service issues.
* Coordinate communication between respective departments, physicians/ practice
and insurance companies relating to service levels, coverage, coding, and reimbu
rsement issues.
* Provide service calls to newly enrolled customers and high priority customers.
* Verify eligibility for referrals and obtain prior authorization from insurance
carriers
* Respond to telephone inquiries and arrange kit delivery and activation for pat
ients
* Enter patient data files info into automated databases.
* Provided training as needed for new employees, organized and prepared training
material, and worked with Quality Assurance Analysts to identify areas for trai
ning opportunities.
* Lead Customer Care Specialists while conducting assigned market recaps, queue
management, etc. in executing company strategies to ensure company vision.

Radio Shack 2006-2007

Sales Associate
Maintained outstanding customer service as per RadioShack standards, generating
sales, and merchandising
* Ensured that each customer received outstanding service by providing a friendl
y environment, which included greeting and acknowledging every customer, maintai
ning solid product knowledge and all other aspects of customer service.

Office Team Philadelphia, PA 2005-2006

General Office Clerk
Reported to various jobs sites as needed to perform clerical and administrative
tasks.
* Operated a postage machine to send all outgoing documents, making inbound and
outbound calls, etc.
* Processed mail, daily reports and correspondence and other various clerical du
ties.

EDUCATION

2009-Present Peirce College

Philadelphia, PA
* Studying for a Bachelor's degree in Business Management
* Maintains a 3.65 GPA
* Expected to receive Degree 2013

2001-2004 Rittenhouse Academy

Philadelphia, PA
* Attended a college prep mini school program
* Received high school diploma

TECHNICAL TRAINING AND PROFESSIONAL DEVELOPMENT

HIPAA Training, Customer Care Management Seminar, Medical Terminology Training a
nd Project Management.
Microsoft Excel, PowerPoint, Outlook.