James M.

Kennedy
7 Autumn Harvest Court, Grafton, MA 01519
508 887 0741 jk5eb9da@westpost.net
Senior Financial Professional
Results-oriented leader offering over 17 years of financial experience, includin
g project management, training and operations management. Proven track record of
creating long-term, multi-million dollar cost savings through the implementatio
n of new processes and procedures. Effective in building inter-departmental rela
tionships through open channels of communication between executive management an
d team associates.
Core Competencies
Asset Management | Portfolio & Territory Management | Client Relationships | Cl
ient Needs Analysis | Product Knowledge | Industry Trends Research | Process Imp
rovement | Team Leadership Staff Development | Compliance & Re
gulation Documentation | Sales Programs
Key Accomplishments;
Realized $5M in documented customer value after completion of Case Coordinator p
rogram.
Increased customer satisfaction ratings 50% due to implementation of Customer Ca
re program.
Helped implement rapid process improvements and system design solutions in less
than 100 days for multiple functional areas.
Assisted in developing company policies to ensure compliance, asset control and
safety.
Utilized local market data to target market qualified end users.
Professional Experience
Sun Life Financial: Case Manager, Individual New Business Underwriting: 2006-
09
- Responsible for generating and processing new business applications to contrac
t issuance and policy settlement.
- Served as main contact for business and underwriting for processing all life i
nsurance cases. - Assisted internal sales teams while developing and maintaining
relationships with the Brokers/Dealers including BSMG, Bramco and UBS.
- Facilitated program discrepancy level issues and change management resolution
with clients.
- Managed quality assurance and maintained agent/broker licensing for all applic
ations.
Operations Manager, EDI New Business Annuities: 2004-06
- Managed operations for processing systems and EDI interfaces.
- Led communications with EDI partner firms.
- Achieved revenue targets each quarter.
- Implemented and sustained solutions for key accounts across U.S.
- Oversaw the implementation of large technical projects involving consultants a
nd client personnel with a projected five-year savings of $5M.
Workflow Coordinator, EDI New Business Annuities: 1998-2004
- Responsible for directing workflow and timely processing of EDI business.
- Served as point of contact for major Broker/Dealers including AG Edwards, Citi
group and Raymond James.
- Cross-trained New Business Reps on EDI interactions and interfaces on systems
supported.
Bank Boston: Sales Representative, Branch Locations / Call Center: 1995-1999
- Developed a strategic sales plan for retail and commercial products and servic
es utilizing telecommunications, direct mail and direct calling.
- Recommended and implemented innovations to procedures, processes and systems t
o improve operations.
- Prepared and processed all deposits, closing payment payoffs and loan document
ation. Resolved customer problems with outside interfaces such as collection age
ncies, check vendors and corporate attorneys.
- Coordinated efforts with team members in related departments to facilitate loa
n closings.
Strawberries: Store Manager:
1993- 1995
- Effectively managed all store activities to ensure customer satisfaction and b
eat budgeted sales and profits.
- Developed and maintained team approach to day to day management of the direct
supervision of all store associates.
- Accountable for sales floor promotional and seasonal merchandising: stocking s
helves, building displays, and managed the flow of merchandise to meet store inv
entory needs.
Prudential Securities: Account Executive 1992-1993
- Managed a portfolio of clients by marketing annuities, mutual funds and insura
nce products to help achieve their financial goals.
- Generated leads and demonstrated successful lead generation techniques.
Education
Merrimack College, North Andover, MA-1992
Bachelor of Science; Management
Activites:
Mens Varsity Soccer
Delta Phi Kappa Fraternity
Certifications;
LOMA and HIPAA Certified