MATTHEW T.

SILVER
4324 Burgess Drive, Sacramento, CA 95838
Home 916-649-1180; Mobile 916-952-0094; Email: ms5dc106@westpost.net
Human Resources and Operations Executive with a unique blend of expertise in hum
an resources, risk management, general management, above-property support and ov
ersight, and asset management.
Experience
Royal Guest Hoteliers, Sacramento, CA, June 2009 to Present
Royal Guest Hoteliers owns and operates branded and independent hotels in the gr
eater Sacramento area.
General Manager, Best Western Med Park Inn & Suites, Sacramento
This brand new 32-room boutique-style hotel opened July 15th 2009. My responsi
bilities include hiring, training, mentoring and evaluating all staff members; g
uest relations; brand adherence; business development through inside and outside
sales; marketing; monitoring expenses. Since opening, our guest service scores
have exceeded brand average in all categories and we are besting the Sacramento
hotel market each month in occupancy and rate.
Presidio Companies, Fairfield, CA, February 2004 - June 2009
Presidio Companies, formerly Presidio Hotel Group, owns and operates urban, subu
rban, and resort properties. This entrepreneurial company focuses primarily on
acquiring under-performing properties and renovating, rebranding, and operating
until market conditions are optimal for sale. In five years with this entreprene
urial company my responsibilities expanded from human resource management to a v
ariety of operational and leadership roles.
Director of Human Resources & Operations, 2005 - 2009
In addition to human resources, my role with Presidio Companies eventually inclu
ded many operational responsibilities - including directing operations for 3 Cal
ifornia hotels, which encompassed 333 rooms and 120 associates.
* Managed and monitored profit & loss - including crafting and monitoring operat
ing budgets, reviewing labor costs daily, and a monthly P&L review.
* Participated in and monitored sales and marketing strategies, including sales
blitzes, reviewing competitive performance reports, and room rate positioning.
* Oversaw quality and guest satisfaction scores.
* Represented corporate office and was liaison between ownership and properties.
* Prepared monthly property performance reports for equity partners and investor
s, which included analysis of P&L, competitive performance reports, and property
action plans.
* Involved in acquisition and/or disposition of 5 properties between 2006 and 20
07.
* Managed flow of all due diligence materials for multiple projects involving de
velopment deals, acquisitions, dispositions, loan refinancing, appraisals.
Director of Human Resources, 2004 - 2005
I joined Presidio Companies to manage human resources in their growing portfolio
of properties - responsible for all human resource functions.
* Directed HR for up to 7 properties in 5 states, with nearly 500 associates. In
volved in acquisition, management assumption and disposition of 7 properties bet
ween 2004 and 2007.
* Crafted and administered benefit plans for each property and managed billing f
or all plans.
* Oversaw payroll administration and time and attendance compliance.
* Organized and/or conducted orientation and open enrollment meetings.
* Designed associate handbooks and workplace policies and procedures for each st
ate.
* Recruited and hired for California properties.
* Conducted employment law training and managed compliance.
* Designed compensation strategies for each hotel market.
* Managed personnel development and associate relations.
* Managed risk along with property insurer, including workplace safety, security
and compliance.
o Saw a 60% decrease in company's workers' compensation experience modifier, fro
m 1.24 to .78. This yielded premium savings of 27% per occupied room from 2007 t
o 2009.
o Conducted all workplace investigations, which led to favorable outcomes in 7 o
f 8 complaints/suits brought by associates against the company.
General Manager, Interim, December 2007 - February 2008; February 2009 - June 20
09
Courtyard by Marriott Fairfield/Napa Valley (Presidio Companies property)
I assumed the role of General Manager for this 137-room hotel during two periods
while we searched for a permanent General Manager.
* Maintained 80% room division profitability while being down in occupancy 25% y
ear over year.
* Improved guest service scores within one month of assuming command and maintai
ned scores at or above brand average of 80.
* Drove the sales effort in a struggling market and economy. This included helpi
ng train a new sales manager and signing/share-shifting 9 new negotiated account
s through local sales efforts and the Marriott RFP process.
* Oversaw successful transition of hotel management from the ownership group to
third party management.
General Manager, Interim, July 2008 - October 2008
Gaylord India Restaurant, Sacramento, CA (Presidio Companies partner property)
I was asked to temporarily manage this downtown restaurant which had suffered fr
om a lack of steady daily leadership for 2 years while the owner, a Presidio par
tner, positioned the restaurant for sale.
* Improved service by emphasizing professionalism and attention to detail.
* Revised and updated the menu.
* Created a new wine list, marketing materials and comment cards.
* Ordered and purchased all food and beverage.
Doubletree Hotel, Sacramento, CA
Income Auditor, 2002 - 2004
* Audited daily hotel postings and transactions.
* Researched variances and provided explanations.
* Posted journal entries into the accounting system.
* Assisted with month-end process, including inventories.
Hilton Pleasanton and Hilton Newark/Fremont, East Bay, CA
Reservations-Revenue Manager/Assistant Front Office Manager/Guest Service Agent,
1994 - 2001
* Registered guests into and out of the hotel.
* Assisted guests with any and all service needs.
* Supervised and directed front office and bell staff.
* Managed the Reservations department
* Monitored and adjusted room rates daily to reflect market conditions
* Prepared weekly and monthly forecasts and assisted in annual budgeting process
.
Education
* BA, Sociology, Minor in Psychology, UC Davis, Davis, CA
* Certificate in Human Resource Management, UC Davis Extension, Sacramento
* Certified Hotel Administrator, American Hotel & Lodging Association