Gertrude (Trudy) Jennings

64 Haverhill Street, Reading, MA 01867 * 781-944-8189 * gj5c2e40@w

estpost.net
SUMMARY
Medical Office Manager with 10 years of experience in various aspects of the da
y to day operation of a Medical Office, including requesting prior-authorizatio
n, ordering medical testing, processing medical billing and setting up and util
izing Electronic Medical Records. Ability to multi-task and problem-solve to ass
ure a positive patient experience.
EXPERIENCE
Hallmark Health 2006 - 2010
Medical Office Manager
Reading, MA
* Managed day-to-day operations for an Internal Medicine and Cardiology office w
ith a staff of two Secretaries, two Medical Assistants and one Medical Biller.
* Scheduled appointments for one Doctor and two Nurse Practitioners and cardiac
consultations for the Cardiologist.
* Ordered laboratory and Radiological testing as per the Doctor's request.
* Obtained required prior-authorizations from the insurance companies for testin
g and prescriptions drugs.
* Processed medical billing using Medical Manager, when Medical Biller was out.
* Issued and explained Holter Monitor to patients and upon return downloaded res
ults for doctor.
* Administered EKG tests when Medical Assistant was not available.
* Maintained knowledge of all current insurance plans taken by the office and ad
vised the Doctor, Nurse Practitioners and staff of form, procedural, or rate ch
anges.
* Moved all paper medical records to Electronic Medical Records, and had the sta
ff and the Doctor trained and up and running within a week.
* Assured sufficient office staffing during vacations, leaves and illnesses.
* Updated Doctor's Credentials and Licenses as needed.
* Successfully managed the office move to a new building, from breakdown to setu
p in 2 days.
* Ability to use and train others on Centricity Electronic Medical Records, Medi
-Tech and Medical Manager.
* Resolved difficult patient situation assuring that the patient had a positive
impression of the office.
Hallmark Health 2000 - 2006
Medical Secretary
Wakefield, MA
* Updated all patient files by checking insurance card information, noting chang
es in demographic information and verifying that the patient sign the HIPPA Pat
ients Rights Information form.
* Collected co-payments, provided patients with doctor referrals, took prescript
ion requests, answered telephones, and made appointments.
TECHNICAL SKILLS
Centricity Electronic Medical Records PCHI Net Medical Manager
Administer EKG Testing Microsoft Office Suite Medi-Tech
EDUCATION
North Shore Community College
Medical Terminology, Medical Coding, Microsoft Office Suite, Office Management
Red Cross Training
Certificate Home Health Aid and Certified Nurse's Assistant