KENNETH KING

312 N. Jackson Ave. Joplin, MO 64801

417-793-2151
Recent Master 's Graduate eager to contribute broad-scope healthcare administrat
ion training toward supporting a dynamic organization in maximizing bottom-line
performance.
PROFILE
‚ Secret Security Clearance in effect since 2007
‚ Talented Master 's Graduate in Business and Healthcare Administration, with com
plementary skills in organizational psychology, customer service, and employee s
atisfaction operations
‚ Dedicated National Guard Soldier, currently deployed with the United States Arm
y in Afghanistan
‚ In depth experience in client-attentive industries focused on delivering world
class customer service
‚ Adept at blending strong decision-making abilities with productive organization
al skills, solid leadership attributes, and successful interpersonal team-buildi
ng techniques
‚ Apply sharp problem-solving proficiencies, intelligent business acumen, and cos
t-effective strategies, with exceptional written and verbal communication skills
, to any professional environment
‚ Capable of staying focused and maintaining a calm demeanor in high-pressure sit
uations while exhibiting high quality, diplomatic customer/client services inter
action * both in person and via telephone
‚ Skilled in research collection methods and statistical analysis
‚ Technically proficient in Microsoft Office Suite, including Word, Publisher, Ou
tlook, and Excel
PROFESSIONAL EDUCATION
Master 's of Science in Business Administration in Healthcare
COLORADO TECHNICAL UNIVERSITY 2010
Key Coursework: Organizational Behavior, Information Technology, Economics for D
ecision Making, Applied Finance
for Decision Making, Systems in Healthcare, Applied Accounting for Decision Maki
ng
Bachelor 's of Science in Psychology
MISSOURI SOUTHERN UNIVERSITY 2007
Key Coursework: Condition and Learning, Sociology, Principles of Marketing, Soci
al Psychology, Statistics, and Oral Interpretation
OKLAHOMA STATE OFFICER FOR FCCLA: HERO REPRESENTATIVE
MEMBER: VETERANS OF FOREIGN WAR
PROFESSIONAL EXPERIENCE
Soldier (Currently Deployed in Afghanistan until Fall, 2010)U.S ARMY NATIONAL GU
ARD 2004-Present
‚ Responsible for performing mission tracking, information systems management, an
d logistics management operations that supported overall mission objectives
Patient Care/Public Relations Advocate
FREEMAN HEALTH SYSTEM 2003-Present
‚ Actively served on various committees, successfully improving customer, and ove
rall employee satisfaction.
‚ Strategically collaborated with Data Analysis Team in the creation and developm
ent of innovative programs, effectively reporting statistical analysis of survey
results
Outpatient Laboratory Coordinator
FREEMAN HEALTH SYSTEM 2003-2004
‚ Effectively hired, trained, and directed member staff and actively collaborated
in Human Resource operation functions such as scheduling employees, evaluating
performance, and providing guidance/mentoring
‚ Facilitated productive communication between outpatient lab personnel and hospi
tal staff
Phlebotomist III-Shift Leader
CORONADO HOSPITAL 2001-2003
‚ Consistently assisted in laboratory processing, from specimen collection and sp
ecimen analysis to processing specimens and delivering results
General Manager
CARROW 'S RESTAURANT 1997-2001
‚ Sharp business acumen and experienced in managing broad scope of operations, fr
om sales/marketing and customer service to procurement and accounting/finance
Marketing Intern Generalist
FREEMAN HEALTH SYSTEM 2007
‚ Successfully researched a broad range of projects to ensure customer, employee,
and physician satisfaction