LORI A.

OLSON
2750 Joseph Ave, Apt. 6 Campbell, California 95008 (650) 307-2886 lo5899d8@we
stpost.net
Dynamic, well-organized administrative professional excelling in fast-paced envi
ronments, deftly managing multi-line phone systems and high-traffic reception ar
eas as part of foundational support key to overall corporate success. Customer s
ervice-oriented team player consistently meeting deadlines. Strong administrativ
e skills used to help complete projects as assigned by multiple internal departm
ents.
Versed in Microsoft Word, Excel, Outlook, PowerPoint, and SalesForce.

PROFESSIONAL PROFILE
w Administrative Support: Assisted various departments with file setup and other
tasks as assigned.
w Multi-Line Phone Systems: Fielded as many as 150-300 calls per day, profession
ally and accurately transferring callers to the requested person.
w Mail Management: Sorted and distributed incoming mail while ensuring the timel
y pickup of outgoing mail. Arranged shipments through UPS and FedEx.
w Database Management: Updated vital information in company systems, including p
hone and employee lists. Input client information.
w Guest Relations: Tracked visitors, issuing and retrieving badges as well as vi
sitor agreements for such companies as Trilliant Networks.
w Project Management: Completed initiatives as assigned by such departments as M
arketing, Shipping, and Business Administration.
w Invoicing: Reviewed and prepared daily invoices for submission to and payment
by the Accounting Department.
w Customer Service: Helped clients with various requirements, such as insurance
policy selection and timely application processing.
Mail Management Invoices Administrative Support Customer Service Database Ma
nagement
Visitor Relations Telephone Communications Organizational Skills Deadline Man
agement

WORK HISTORY
Corporate Receptionist, Trilliant Networks, Redwood City, California 2007-2009
Corporate Receptionist, eSignal, Hayward, California 2004-2006
Receptionist/Administrative Assistant, Los Gatos United Methodist Church 2004
Career Note: Operated privately held business 2002-2004
Customer Services Represenative, Gough Insurance, San Mateo, California 2001-20
02
Corporate Receptionist, TELE Atlas North America, Menlo Park, California 2000-2
001
Receptionist/Customer Service Representative, Cooke Pharma, Belmont, California
1999-2000
Corporate Receptionist, Cisco Systems, Santa Clara, California 1996-1999
Note: Served as Family Camp Registrar (Volunteer) for the Los Gatos UMC Church (
1999-2008).
EDUCATION/PROFESSIONAL DEVELOPMENT
General Coursework, College of the Redwoods, Eureka, California
Certificate, Office Skills/MOS Applications/General Office Administration, OICW,
Menlo Park, California