JUDY A.

MICKLOW
jm582a7a@westpost.net
PROFILE
Accomplished Accounting, Billing and Operations Professional
* Revenue Accounting Manager
* Billing Operations Manager
* Operational Consultant.
Proven leadership in:
* Developing Departmental Goals, Objectives and Budgets
* Building teams and partnering with other departments in the organization to me
et company objectives.
* Hands on management.
Expertise includes:
* Proficiency in building/running efficient and effective Accounting and Billing
departments.
* Identification & implementation of cost avoidances, cost reductions and profit
improvements.
* Establishing controls to: safeguard company assets; produce accurate/timely fi
nancial results; comply with the requirements mandated by GAAP and the Sarbanes-
Oxley Act.
PROFESSIONAL EXPERIENCE
MCCR, INC.-Dallas, Texas 7/07 - 8/08
Billing Operations Consultant
Retained 14 months by a $3 billion directory advertising company (Idearc Media C
orp.) as a Project Manager/Consultant for the Billing Operations Department. Ac
complishments include:
* Project manager for late charge implementation project.
o Project objective was to provide the ability to charge late charges on delinqu
ent advertisers.
o Working heavily with IT and required departmental managers, project was delive
red and implemented on time (within four months) to meet project required deadli
ne.
* Billing Team co-leader for $3 billion on-line bill view project. Project was
implemented to allow customers to pay and view their bill on-line.
* Established internal controls within the Billing Department to comply with Sar
banes-Oxley and reduce errors.
* Streamlined operations by cutting per unit processing time that reduced unnece
ssary headcount.
* Converted manual operations to automated solutions.
* Reduced undelivered mail by implementing vendor address cleansing process. Th
is reduced headcount in the area needed to handle and process returned mail.
* Managed Request for Pricing (RFP) vendor selection process, analyzing each ven
dor for capabilities and costs. Upon completion of signed contract for bill pri
nting, this reduced operating expenses by 10%.

IDEARC MEDIA CORP. - Dallas, Texas 1985 - 6/2007

(FORMERLY VERIZON DIRECTORIES CORP. /GTE DIRECTORIES CORP.)
Billing Operations Manager - 8 years
Managed staff of up to 40 employees responsible for customer billing and billing
audit and controls. Developed and implemented strategies which supported compa
ny objectives.
* Issued over 9 million bills per year for approximately $3 billion.
* Successfully managed, developed requirements, and implemented project to trans
ition billing for approximately 300,000 customers from the Telephone Company to
direct billing.
* Implemented audit and controls to reduce errors.
* Subject matter expert - provided requirements for new billing system and provi
ded management for implementation.
* Identified system issues and worked with IT to develop resolutions.
* Reduced cost per bill.
* Successfully managed all SOX audits for Billing Operations with no remediation
.
* Developed and managed a department budget of over $1.2 million.
* Managed union staff in the northeast and worked with labor relations on person
nel issues.
Revenue Accounting Manager - 12 years
Directed staff responsible for revenue recognition of over a billion dollars. L
iaison with telephone companies. Determined impacts for billing and revenue rec
ognition systems on all new contracts.
* Ensured revenue recognition met GAAP standards.
* Responsible for revenue settlements for internal and external telephone compan
ies for over 1,000 directories and other miscellaneous products.
* Represented Revenue Accounting and Billing in cross functional teams for new c
ontract impacts and new system implementations to ensure that departmental needs
were met.
* Successfully managed Revenue Cycle audits with no audit issues found.
* Implemented audits and controls to ensure that items that were ordered were bi
lled and revenue was recorded.
* Issued over 1 million direct bills and provided billing data for over 3 millio
n Telco bills per year.
National Sales Compensation Supervisor - 4 years
Supervised department responsible for administering incentive and bonus payments
to domestic sales force. Generated bi-weekly reporting of sales results. Deve
loped and improved communications with Sales Management/employees.
GTE DIRECTORIES CORP. - Des Plaines, Illinois 1978- 1984
Financial Analyst - 2 years
Responsible for administration of the MSA General Ledger system. Coordinated ru
nning jobs and ensured that all journal entries were entered and posted to the G
eneral Ledger. Represented General Accounting on project team to select and imp
lement new MSA General Ledger System. Member of the Finance Advance Team respon
sible for the company move from Illinois to Texas. Team coordinated the intervi
ewing and hiring of new employees and also developed and presented a new hire tr
aining program for the Finance Department.
Accountant - 3 years
Performed account reconciliations for asset and liability accounts. Created and
recorded journal entries of financial activity. Tracked and reconciled invento
ry of company store. Tracked and reported current expenditures for various depa
rtments in the company.
EARLIER CAREER EXPERIENCE
Medical Office Manager - Managed the medical office for two physicians. Respons
ible for management of office staff, filing of insurance claims, patient record
keeping, and office and hospital appointment scheduling.
EDUCATION AND CREDENTIALS
Bachelor of Science, Accounting - DePaul University, Chicago, Illinois.
Associates Degree - Youngstown State University, Youngstown, Ohio.
VP Finance - Penn State Alumni Chapter of North Texas. Since 1990 have been VP
Finance of the Pennsylvania State University North Texas (Dallas) Alumni Chapter
. Efforts have resulted in this Chapter receiving Outstanding Accomplishment Aw
ards from the Alumni Association for 1991, 1994, 1999 plus Most Distinguished Ch
apter Awards for 2004, 2005, 2006, and 2007.