SHAY LEVY, MCP, MCTS, MCSA, MCSE

22389 Lavender Bell Lane

Woodland Hills, CA 91367
Cell: (818) 961-4606
Home: (818) 999-5560
OBJECTIVE: An IT administrator/IT networking position using proven technical ski
lls, with opportunities for growth.
SUMMARY OF QUALIFICATIONS
I am a results-oriented Network Technician/system administrator, creative in fin
ding effective network, system and application solutions to meet business needs.
Good interpersonal and organizational skills. I work well independently. Areas
of expertise are:
1. Excellent knowledge of PC setup and installation of all types of operating sy
stems, as well as various peripherals. Strong technical knowledge of Microsoft W
indows Systems including Windows XP/Vista/7 and Windows Server 2000/2003/2008.as
well as basic knowledge of the Linux Os.
2. Hardware/software troubleshooting. Build, configure and maintain computers, h
ardware and peripherals. Perform system backups and data recovery.
3.Disk imaging Software, Acronis true image, Norton Ghost.
4. Active Directory and, site structure includes good understanding of Windows 2
003 GPO security policy configuration.
5. Technical/user support. Expert with remote support tools such as LogMeIn, Go
to Assist and GoToMyPc. Handle telephone and troubleshoot help desk calls relate
d to personal computers and peripherals.
6. Good knowledge of network configuration - TCP/IP networking, LAN/WAN, DNS/ an
d DHCP Services, including good understanding of the OSI model. Have administere
d and maintained local area networks' hardware and software.
7. Good understanding of server virtualization tools such as VMware server and M
icrosoft
Hyper-v technology.
8. Familiar with switches, routers, VPN, firewall administration and configurati
on.
9. Coordinate installation and configuration of new users. Perform technical wor
k installing, operating and providing second level support for local and persona
l computers.
10. Great knowledge with personal Pc's and server's hardware troubleshooting.
11. Good knowledge with Dell computers workstations and servers, including lapto
ps.
EDUCATION:
2008-2009
Oxford Institute of Technology, Tarzana, CA
* Microsoft Certified Professional (MCP) Certification
* Microsoft Certified Technology Specialist (MCTS) Certification
* Microsoft Certified Professional Administrator (MCSA) Certification
* Microsoft Certified Professional Engineer (MCSE) Certification
2000-2002
1to1 College, Tel Aviv, Israel
Majors: Web master and Web designer
Courses included: Introduction to the Internet, Web master, HTML, Freehand, Phot
oshop, Swish, ASP, and IIS.
1997
Israel Tech College, Tel Aviv, Israel
Major: PC Technician
Courses included in-depth exposure to computer hardware and operating systems in
cluding PC diagnostic.
PROFESSIONAL EXPERIENCE:
March 2009 - Current
Cognitech, Pasadena, California
IT Tech Support/Network Administrator
1. Installed and administered new Peachtree Quantum Windows 2003 server for the
accounting department, including set-up of Peachtree 2009 accounting software fo
r up to 10 users.
2. Installed and administered customer relations management software (SugarCRM)
on Cognitech Windows 2003 server to provide inter-office email and shared Intern
et.
3. Drafted network procedures and updated current Company's network documentatio
n, such as backup procedures and adding user permissions, including some documen
tation updates.
4. Provided third party level support and network solutions for internal compute
rs and Cognitech customer problems. Provided remote support to customers worldwi
de using Gotoassist.
5. Supported, managed and maintained terminal servers DHCP and DNS under Windows
2003 environment
6. Managed Cognitech active directory, domain controller user's accounts under W
indows 2003 server, implementation of a GPO security policy objects as needed to
all Cognitech active directory OU.
7. Performed daily backup procedures on Cognitech servers and individual worksta
tions.
8. Installed and maintained various standard software as per user requirements.
2008-2009
All U Need Solutions
Self Employed
1. Computer repair and support, including maintenance services
2. Onsite installation and Laptops repair
3.Remote support solutions.
2006-2007
ATI Solutions, Chatsworth, California
Computer Technician/Tech Support
1. Responsible for providing help desk and network solutions to ATI Solutions cu
stomers.
2. Performed network configurations for DVR systems.
3. Provided remote support to customers over the Internet using VNC.
4. Gained excellent experience in system operations and various types of hardwar
e and software.
2004-2005
DOCTOR PC, LTD., Israel
Self Employed
1. Provided computer repair and maintenance services to individuals and small bu
sinesses.
2. Performed data recovery services.
3. Provided networking solutions and remote support to individuals over the Inte
rnet.
2002-2004
Cell-Phone Laboratories,Ltd Lod, Israel
Quality Control Manager
1. Responsible for the final inspection of Motorola products in order to ensure
proper and timely operational targets.
2. Assisted in training and supervising of up to 20 staff in the QC department.
1999-2002
Broadlight, Inc., Ramat Gan, Israel
Production Associate
1. Responsible for the assembly and final inspection of end-to-end (E2E) Passive
Optical Network (PON) and Broadband Passive optical Network (BPON) technology.
MILITARY
Israeli Defense Force, Israel
1st Sergeant
OTHER INFORMATION
Green card - eligible to work legally in the US.
Additional Language: Hebrew.
References are available upon request.