Carolina M.

Teniente

Professional Summary:
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* Excellent attention to detail
* Handled suspended loan submissions by calling the loan officer/processor and r
equesting missing information. Reviewed loan submissions and researched missing
information by using our database and/or different state licensing websites to v
erify licensing status on broker companies.
* Answered phones, resolved questions from Mortgage Brokers and ING associates r
egarding broker applications in process.
* Proven to work well under pressure, excels in team-oriented environment and in
dependently, fast learner, meets deadlines
* 8 years experience in data entry, 10 years experience in customer service
Professional Experience
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ING Mortgage Los Angeles, CA 01/2007- 09/2009
Broker Relations Associate
* Processed Mortgage Broker faxed and online applications; entered information o
nto database, contacted broker to verify information on application was correct,
and ran background checks on applications.
* Answered phones, resolved questions from Mortgage Brokers and ING associates r
egarding broker applications in process.
* Handled suspended loan submissions by calling the loan officer/processor and r
equesting missing information. Reviewed loan submissions and researched missing
information by using our database and/or different state licensing websites to v
erify licensing status on broker companies.
* Recertified Mortgage Brokers already approved with ING by running background c
hecks and verifying their state licenses.
AppleOne Staffing - Harbor Village Apartments Harbor City, CA
09/06 - 11/06
Office Clerk
* Organized, labeled, and filed documents
* Answered phones, greeted and assisted tenants
* Filled out work orders from tenants
* Authored office memos and spreadsheets using Microsoft Word/Microsoft Excel
* Interviewed tenants for eligibility to reside in Section 8 housing
July 2004 - Aug 2006 Childcare
School Age Program Menwith Hill AFB, UK 01/0
3 - 07/04
School Age Program Assistant
* Supervised youth ages 5-12; administered daily activities. Resolved conflicts;
ensured youth compliance with Department of Defense regulations
* Organized/managed youth during off site field trips
Bank of America Rancho Cordova, CA 01/01 -
05/02
Reviewer/Funder
* Final paperwork review point; certified accuracy/inclusiveness
* Allocated funds to applicants; ensured checks were posted directly
* Coordinated with bank departments daily; guaranteed availability of funds to c
ustomers at determined deadline
Cal Fed Bank Sacramento, CA 12/
99 - 12/00
Retail Processing Operator
* Managed Exception Processing accounts, to include NSF accounts, stop check req
uests and pay requests
* Interfaced with multiple branches on a daily basis, providing telephone suppor
t; acted as a central processing point
Snelling Personnel Service Shreveport, LA 1
1/98 - 07/99
Data Processor/Office Administrator
* Authored various office documents using numerous Microsoft Office programs, to
include Microsoft Word, Microsoft Excel; used to help streamline office procedu
res Inbound Cargo Receiving Technician
U.S. Air Force Barksdale AFB, LA
11/94 - 11/98
* Central processing point for cargo distribution at Barksdale AFB; In-checked,
off-loaded and distributed cargo to base populous
* Interpreted freight bills and bills of lading, inputting data into USAF system
s database
* Provided telephone support, resolving discrepancies with numerous companies, c
orrecting shipping/freight errors
* Office administrator; maintained office files
Florida Power & Light Miami, FL 08/93 - 10/94
Proof Operator/Remitpro Operator
* In-checked information from bills/invoices and corresponding payments into sys
tems database
Education:
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* MTI College of Business and Technology Sacramento, CA (December 1999 - March 2
001)
Computer Operations Diploma
* United States Air Force Technical School Lackland AFB, TX (December 1995 - Mar
ch 1995)
Traffic Management Certification
* Coral Gables Senior High School Coral Gables, FL (August 1991 - July 1993)
High School Diploma
Computer Skills:
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* Proficient in Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Out
look
* Keystroke 10,000 + KSPH, Typing (65WPM)
Awards:
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* National Defense Service Medal, U.S.A.F., Barksdale AFB, LA
* Air Force Outstanding Unit Award, U.S.A.F, Barksdale AFB, LA
* Air force Good Conduct Medal, U.S.A.F, Barksdale AFB, LA
* Longevity Service Award, U.S.A.F, Barksdale AFB, LA
* Meritorious Service Achievement Medal, U.S.A.F, Barksdale AFB, LA
Personal:
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* Bilingual: English and Spanish