CUSTOMER SERVICE/INSIDE SALES

...Consistently exceed corporate goals & increase key account base...

Creative sales and marketing leader with a record of account management and cust
omer service success and a penchant for building loyal client relationships. Mo
re than 18 years of marketing, sales and communications experience, spent buildi
ng teams, making presentations, negotiating contracts, developing strategies, se
lling services, growing bottom lines, creating awareness and loving every minute
of it. PC literate.
CORE STRENGTHS
...Corporate Communications Development * Advertising Project Management...
...Creative & Strategic Planning * Market Research * Customer Insight-based Plan
ning...
...Senior-level Account Management * Business Development * Business-to-Business
Selling...
...Brand Strategy Development * Community Relations Planning * Marketing Communi
cations Planning...
EMPLOYMENT HISTORY
Midwest Mobility, Schaumburg, IL 09/2007 to 09/2009
Inside Sales
* Directed and coordinated activities concerned with the sales organization, inc
luding screening and evaluating new customer and compiling months sales comparis
ons.
* Demonstrated skill in building relationships and customer loyalty in a highly
competitive market
* Trained and advised sales representative on effective sales presentations, suc
cess strategies, and concentrating on customer needs and customer service.
Mobility Works, Villa Park, IL 05/2003 to 04/2007
Sales and Service Consultant
* Create and initiate innovative adaptations to new and existing sales/marketing
relationship approaches, which have served as "blueprints" for continued improv
ements in business development
* Quickly identify, define and solve client challenges individually and as a tea
m
* Helped new reps get acclimated to call records, procedures and policies, was a
vailable to help my teammates as needed
* Conducted needs based consultative sales presentations to decipher client need
s and budgets and present transportation solutions creating loyalty, higher sale
s closure rates and repeat business.
American With Disabilities Consultants, Inc. 08/1993 to 04/2003
Sales Professional
* Consistently ensure the most productive and highest quality solutions to custo
mer service and sales requirements
* Implemented and planned new projects and procedures as a result of continuous
review of current operating methods in relation to client/customer objectives.
* Conducted on-site evaluations to determine companies' compliance to federal go
vernment requirements, as well as individual disabled consumer needs concerning
transportation, building modifications, equipment needs, etc
NOTE: Additional professional experience includes Sales and Service positions.
Details available upon request.
EDUCATION / CERTIFICATIONS
Arizona State University, Tempe, AZ
Bachelor of Science (BA), Liberal Arts
Licensed Notary Republic
~ References Available Upon Request ~