Catherine Okinaka

1671 Kuahaka Street Pearl City, HI 96782 (808) 282-6276 co54ae22@westpost.

net
PROFILE
-Dedicated Manager with strong work ethic and the ability to build a committed
and driven staff
-Proven track record of increasing profits, reducing costs, inventory and shrink
, and transforming customer service.
-Exceptional Motivator who generates high levels of employee morale and engageme
nt by modeling excellent service behaviors, building productive relationships wi
th all staff and establishing high standards and coaching for performance.
-An upbeat, flexible individual who genuinely enjoys change and new initiatives.
-Looking for change in career for better work life balance
EXPERIENCE
Store Manager Gamestop, Inc. Honolulu, HI September 1998 - May 2010
Manage and assume total responsibility for the success of the store by driving s
ales and ensuring that the store staff provides friendly, enthusiastic customer
service, in person and on the phone. Ensure that the store is clean, well organi
zed, and properly merchandised at all times, and that all policies, procedures,
and controls are followed. Responsible for all aspects of inventory control by p
rotecting company property and assets and ensuring that store shrink is within c
ompany guidelines.
Key Accomplishments
-Increased customer satisfaction surveys from 1% to 3.2% surveys to transaction
with an average customer experience score of 92%
-Several of my employees were promoted to various management positions within th
e company. Two Store Managers and several Assistant Managers were promoted afte
r receiving training with my store.
-Maintained operational standards above district averages: operational shrink of
-0.16%
-Generate annual sales of $2,228,102 with a Margin line of 26.0%
-Finished fiscal year 2009 with 99.9% category compliance, displaying good inven
tory control and awareness, allowing for proper replenishment and positively imp
acting sales.
-Maintained performance protocols in pre-purchase (reservations) and Game Inform
er Magazine Subscriptions above District Averages
-Low staff turnover
Multi-location Store Manager Levi's Only Stores, Inc Columbus. OH August
1997 - July 1998
Manage two different retail stores, each with unique products and customer bases
. Ensure and maintain the daily operations of the store and supervise and train
staffs of both locations.
Assistant Manager Speedo Authentic Fitness Honolulu, HI February 1996 -
June 1997
Assist and aid the store manager with the daily operations of the store and ensu
re the success of the store by driving sales and ensuring store staff is friendl
y and servicing the customers in accordance to Speedo's philosophy.
SKILLS
-10-key by touch
-Ability to type at 25 WPM
-Comfortable with MS word, Excel, Publisher , PowerPoint, Internet
-Comfortable with Point of Sales Systems
References
Jason Cabansag, Service Manager
24 Hour Fitness
2069 California Avenue #8A
Wahiawa, HI 96786
(808) 220-3780
Mjjkl8487@hotmail.com
Blane Hashimoto, District Manager
Gamestop, Inc
94-821 Lumiaina Street
Waipahu, HI 96797
(808) 542-9877
BlaneHashimoto@Gamestop.com
Grant Omura, Store Manager
Gamestop, Inc
111e Puainako Street
Hilo, HI 96720
Hilo, HI
(808) 896-9795
Gomura55@hotmail.com
Lisa Shultis, District Manager
Gamestop, Inc
98-500 Koauka Loop #21F
Aiea, HI 96701
(808) 224-4718
LisaShultis@Gamestop.com
Jordan Talon, Assistant Manager
Suncoast
46-056 Kamehameha Highway
Kaneohe, HI 96744
(808) 285-2644
Jordan_talon@hotmail.com