Home: 678-513-3942 Cell: 404-693-5609 Professional Profile * 27 years of industry experience progressing to senior leadership levels in Fo rtune 500 companies responsible for operating and growing leading quick service restaurant and retail coffee Brands. * Extensive experience and proven track record in operations, marketing, real e state development, human resources, training, financial management, information technology and franchising. * Demonstrated capabilities in developing and implementing break-through new pr oducts, developing human resource innovations, creating benchmark special projec t processes, and innovating operational initiatives that became national best pr actices. * Directed operations for up to 147 restaurants covering 5 states while supervi sing a team of up to 23 direct reports and 4000 employees. Professional Experience 2004 - Jan 2010 Burger King Corporation Director of Company Operations * Operated largest Region comprising of 147 restaurants in 5 states in the sout heast with annual sales of over $176 million. * Led the Central Division in every operational performance measure as measured by KPI Scorecard. * Ranked 2nd of 9 Directors in North America as measured by KPI Scorecard. * Developed more Market Managers and District Managers and exportable talent th an anyone in the system. * Was selected to lead the Magic Johnson Joint Venture and had direct oversight of 19 of the 30 restaurants and acted as liaison for both companies. * Presented business results for the Joint Venture to the Board of Directors on a quarterly basis. * Led the largest acquisition in company history of 57 restaurants and 1700 tea m members in two states. * Developed and piloted the new Micros System POS in 55 of my restaurants and s ubsequently rolled to all of North America. * Consistently rated lowest in management and crew turnover. * Pioneered and developed the BK OUR WAY process. * Frequently called upon to lead innovation and test new products in my markets . * 2006 and 2007 Pillar Award for Igniting the Difference * 2008 CEO Performance Excellence Award * 2009 and 2010 Performance Leadership Awards 2000 - 2004 * Opened 50 locations in three years in 5 Southern States * Had up to 23 direct reports and 150 restaurants. * Developed a constant stream of promotable talent to facilitate record breakin g growth. * Provided executive oversight for the recruitment, hiring and development, of all staff while evaluating group performance and recommending promotions. * Consistently rated lowest in management and crew turnover. * Frequently called upon to oversee open regions. * 2001 Spirit of Starbucks Award * 2002 ranked 1st in the Zone in Guest Satisfaction * 2002 and 2003 Outstanding Leadership Award * Ranked 2nd of 40 Sales to budget performance 1999- 2000 Wendy's Metrolina Restaurant Group Vice President of Operations 1997-1999 Wendy's Metrolina Restaurant Group Director Of Operations * Directed all aspects of business operations, financial management, marketing, human resource and development, with direct profit and loss accountability whil e partnering with support groups for 40 restaurants in the Charlotte NC Market. * Used ROI analysis to determine all capital expenditures. * Provided executive oversight for the recruitment, hiring and development, of all staff while evaluating group performance and recommending promotions. * Consistently rated lowest in management and crew turnover. * Provided vision and utilized an entrepreneurial approach while developing tea ms and holding them accountable for results. 1995-1997 Hardee's Restaurants Regional Director of Operations * Complete turnaround from last ranked market to 1st. * Led a team of 12 DMs and 95 restaurants in the North and South Carolina 1993-1995 Roy Rogers Restaurants Senior District Manager * Led a team of 15 restaurants in Montgomery County Maryland surrounding Marrio tt headquarters. * Served as internal consultant and advisor to the President of an 800 unit reg ional chain. 1989-1993 1986-1989 1983-1986 Languages: * Bilingual fluency in Spanish References available upon request