Kathleen A.

Townsend
47 Bigelow Street
Binghamton, New York 13904
Phone (607) 722-6906 / (607) 644-3118 E-mail: kt1a0bcc@westpost.net
OBJECTIVE: To obtain a position utilizing my experience and expertise in genera
l office administration and bookkeeping
PROFESSIONAL EXPERIENCE:
Law Firm of Sulkoff & Schanz Binghamton, New York June 2004 - 2008
Office Manager
* Assist Attorneys including correspondence, maintenance of client files, etc.
* Handle purchasing, vendors, and maintain supply inventory
* Communicate with clients (confidential and privileged information) and schedul
e appointments
* Communicate with Court personnel
* Secretary / Receptionist / Answer Multi-line phones
* Recording of court documents, courier
Bookkeeper-Full Charge
* Accounts Payable /Accounts Receivable /Collections, preparation of daily banki
ng, reconciliation of bank accounts, maintain payroll information, etc.
* Maintain payroll files and report to payroll company
* General ledger
* Produce Monthly, Quarterly, Yearly Reports for partners
City of Binghamton Binghamton, New York July 1, 2008 - Jan. 29, 2010
Account Clerk II (Office of the Treasurer)
* Cashier (collect water bill payments, parking violation fines, and other recei
vables from public and from other City departments)
* Balance daily transactions and remit cash drawer to Treasurer
* Process parking violations (schedule hearings before hearing officer for not g
uilty pleas)
* Invoice property owners for garbage and property violations, avoidable alarm f
ines
* Maintain databases for various city functions
Horizon Communications Binghamton, New York July 1994 - December 2003
General Manager and Bookkeeper 1998-2003
* Maintained a 24 hour per day, 365 day per year call center
* Serviced business and professionals in 18 counties in New York and Pennsylvani
a
* Responsible for Customer Relationship and Human Resource Management
* Account Payables /Account Receivables /Collections, preparation of daily banki
ng, reconciliation of bank accounts, maintain payroll information, etc.
* Various reports including Balance Sheet, P & L, etc.
* Invoiced more than 600 clients monthly
Administrative Assistant / Supervisor 1994-1998
* Assisted with Customer Relationship Management
* Trainer of front line receptionists in telemessaging service environment
* Scheduled and Staffed 24 hour per day call center business
* Supervised 18-24 employees
GENERAL SKILLS
* Experience in supervision and management of employees
* More than 20 years experience in bookkeeping / accounting / customer service
* Proficient in bookkeeping software including QuickBooks, Quicken, various prop
rietary systems
* Proficient in spreadsheet programs including Microsoft Excel
* Proficient in Microsoft Office Suite including Word and Excel
* Proficient in the use of Microsoft XP Operating System
* Proficient in the use of Internet Explorer and using the World Wide Web for re
search, etc.
* Time management / Organizational skills
* Communication of payroll information to payroll service providers
* Type 50 wpm

Kathleen A. Townsend
47 Bigelow Street
Binghamton, New York 13904
Phone (607) 722-6906 / (607) 644-3118 E-mail: kt1a0bcc@westpost.net

PROFESSIONAL REFERENCES
Eric Denk (607) 778-2130 Broome County Legislative Clerk
Donald Sukloff (607) 723-7913 Attorney
Gary Schanz (607) 723-7913 Attorney
Mark Levy (607) 722-6600 Attorney

PERSONAL REFERENCES
Sheri Tyler (607) 722-6906
Amy Manzer (607) 221-1833
Mary Chadwick (607) 723-1650